Sky Parking Services レビュー 

Never try to change a booking.
I booked car parking on the 28th November but later needed to change the details of the car. Sky Parking's documentation says contact the Airport directly. When I did I was told to contact Sky Parking as the airport couldn't change a third party booking. There are no contact details on the Sky Parking booking documentation.

I am awaiting an email and cannot get a response! VERY urgent as need an amendment that isn’t my fault! Please can someone email me back I have emailed 4 times in two weeks and cannot contact through phone!! Please!!!

I wrote a review back in September.....I then had to remove it as these nice people wouldn't issue me a refund unless I did .... just be careful if you book threw this company ... I won't be using you again and I won't be recommending you to any one either .
Leaving the review that basically blackmail was used .... dont remove your review you won't get your refund even was messaged saying your review is still there so your refund isn't issued .... so no I won't be recommending your company to anyone ..... your customer service is appalling 🤦‍♀️ so this review is staying .... have a nice day 😊 wow I have the emails from yourselves about the refund and that I wouldn't get it unless review was removed and screen shots that money went out of my account too you the bank account that shows money leaving my account I have all the evidence I need .... thankyou . And you have deleted your original reply of about my refund for this one.

Please can someone reply to my email I’ve sent about a lounge I’ve booked for 4 adults and BA have changed our flights for a later time
Update
Will your fantastic thanks again for sorting my booking out

I had trouble with my booking for car parking,a few quick emails soon got myself back on track as we are away next week..well done to Will and his team He talked me through the process of adding another week's parking..

I trying cancel my parking since yesterdaY, NO ONE PICKED UP THE PHONE OR EMAILS ME BACK AND I DONT KNOW IF I GET MY MONEY BACK - I will take this back! ☺️
I had phone call from gentleman who runs this company explain everything all situation and got confirmation I will get refund within next 10 working days .
I do appreciate the fact you guys call me and explained everything and hope you will get better reputation in the future as I feel like everyone deserves second chance and ringing customers by owner and trying explain everything it means a lot thank you I will give a go when I'm able travel next time. Good luck for everything in the future and I hope everything goes well for you guys. And big plus for the owner who went over beyond with phone call to confirm refund it's going ahead.

Edit - I have confirmation

Tried to book last night - then “oops something went wrong” - nope they took my payment - no confirmation nothing and was definitely not trying again. Of course can’t get a hold of them . What’s happening is this a legit company? - been onto fraud and they are aware - have to wait 48 hours . Absolute joke !!!!

Booked parking at Newcastle long stay car park. Paid, received confirmation email, even quick response when changed car reg for parking.
HOWEVER…when I returned from holiday and collected my car, booking reference unknown, had to go to customer services at the airport, no details of my booking on the booking system. Airport parking staff advised they had never heard of Sky Parking.
As I had my booking email the kind staff member did let me pass without paying again. Do not use!

I don't think this company deserves any star rating!!!!! DO NOT USE THIS COMPANY!!
Myself and my friend made our booking on the Tuesday the 9th August to park our cars from the 4th October till the 13th October for a duration of 10 days of a cost of £95, We checked all the details before we submitted payment, which were all correct, When we got confirmation through nearly a week later we noticed that the dates and duration had changed to Wednesday 10th August till Wednesday 17th August a duration of 8 days which was totally in- correct as it was a day after we booked it. I have tried to get in contact via telephone but all I get is an automated voice saying that the number is not receiving any calls, so then I email them to get a response of unfortunately they cant help due to time the being passed. To me this company does nothing but scam people out of their money, will not use this company again and will highly recommend that no-one uses their services. My credit card company have been notified and will be disputing the matter.

SPS went out of their way to help! Great service from Will and the team at sky parking services.

I used them to book an airport lounge at LHR. There was an issue with the booking system. They went out of their way to help and refund my payment and allow me to rebook for the day of my travel.

Will went out of the way to call me and sort the issue out on a Sunday evening. An excellent personalised service.

Thank you

I have just returned from holiday and I cannot thank Skyparking at Doncaster Airport enough. We arrived at the parking area to go on holiday and the lady was there within 5 minutes. Checked the car etc and we were on our way into the airport.
On return, our flight was 4 hours delayed and we didn’t get in till 4.30am. Once I collected luggage, I phoned them and they were at the designated area by the time I walked there. Cannot thank them enough as we were tired and frustrated from the delayed flight.
Will definitely use them again at Doncaster Airport. Thank you 😁

Really helpful after i had a few problems with my booking form. Thank you

I previously wrote a review as I had experienced terrible service. The service was there wasn’t any at all. I had tried to change a car reg for a booking, did it on line but the request as pending for days. Website and emails say to call them. The number you call doesn’t receive incoming calls.
Then I read the reviews and decided after days of not hearing anything to just cancel altogether.
I did this through my log in, this also was pending for days.
Only option I had was to raise the transaction with my bank.
The only way to actually get a response was to post a review on trust pilot, amazing within an hour you get a reply.
They said they would arrange my refund, no explanation as to why nothing had happened. They said if I REMOVED my 1 star review they’d fast track my refund for the next day, if not it was 5-7 days, I felt other people needed to read my review so decided to wait the agreed time.
I chased the refund after 8 working days and this is their response ‘ Sorry for the delay as waiting for the 1star review to be removed as earlier requested.’
So basically to get my refund I’ve had to delete my review. It’s not right at all!
I did this and then they refused as I’d raised it with my bank.
Avoid this company at all costs !
No doubt they’ll come back with some rubbish excuses so I’m happy to forward the email trail to anyone.

Booked using this service in April, only issue was when we came back and the ticket machine wanted £150 quick call through and copy of our reference number and it was sorted. Just booked again for our next holiday in August 😁 over £40 cheaper than NCL airport direct!

I have used SKY PARKING SERVICES several times without a problem my last booking was for a holiday in March 2020. The holiday was cancelled and therefore I cancelled my parking. I was told they were very busy due to the pandemic but if I waited until my next booking I would receive a refund. Since this promise I have tried to contact the company several time but have not received a reply. I have had to book the parking for my next holiday direct with the airport and feel aggrieved that their promises to me were not fulfilled.
Thank you for your reply and the refund is now in my account not sure how all the confusion arose think we'll have to put it down poor communication on both sides.

there wasnt an option for no stars, booked lounge at BHX and had to cancel well before travel, site says they will process cancellation within 24hours, cancelled on 21 June and still no acknowledgement or cancellation, cant contact anyone, did some research and the company is not in the building they claim to be on the website and telephone number doesnt connect - they need reporting to trading standards

There was lots of bad reviews on here and I was very sceptical about booking parking at Birmingham airport but I genuinely couldn’t fault this company. It was so much more reasonably priced than the official Birmingham car park it’s self and the whole process was quick and easy. When we arrived at Birmingham they were ready for us and on our supposed return date our flight got cancelled and delayed until the next day. We called the company and they said no problem, when we arrived to collect the car the next day we got through to them straight away and it was there waiting for us with no extra charge for the extra day off parking! Don’t always listen to the bad reviews we will definitely be booking with this company again.

Hi,--SEE BELOW FOR UPDATED STATUS AND FIVE STARS NOW.
I have been reading the reviews and I am having the same problems as most people.I have e-mailed three times ans cannot get through on the number.We made a booking for new year and then had to cancel due to covid.I cancelled our lounge bookin in plenty of time but have yet to recieve a refund.Please could you look into this for me .REF:GARXA11XDG.LOUNGE REF :CLZSZT.
Thank You
Janet Garrett
Well just had a lovely telephone call with a gentleman who advised there had been issues with cancellation notifications from the lounges been sent onto them,I had been issued a refund but for some reason this had expired in March and was not showing on my account now.He advised that this was the case and I apologized for having not seen it originally.Also the gentleman advised that he would send me a discount code to use on our next booking. I did have reservations about the company and the gentleman said that they were getting back on track.Over the moon it has been sorted with polite and courteousness.five stars -Thank You

Having used SP in the past we were more than happy with the service when going into booking this trip away

I stupidly managed to book the wrong dates in the excitement of getting our upcoming holiday sorted. I tried various methods of contact to amend the booking without much luck and left a review on here. Within hours the booking was cancelled so that I could rebook and I'm now happy with the outcome.

My only advice would be to double and triple check everything before you click pay as that would've solved everything !!

Appalling and stressful experience. Booked parking to fly from London City Airport last August (receipt no #1859-7007. On arrival, the telephone number did not work so I was left with no choice but to leave my car in the Airport car park and pay £300 when I returned. Since August I have been trying to get a refund and compensation from Sky Parking Services for the £350 in total I was down from this experience. I have had nothing from them and they are impossible to contact. Appalling and stressful and very much feel I have been scammed. I will write to Groupon separately to inform them of how this company operates. I have been trying for 9 months to get a refund and compensation and have got nowhere. Avoid them like the plague.

Update: Thank you for your reply. I have contacted you via email, please can we discuss further. I just want my money back.