Overall a mixed experience. Lovely pool area and spa - amazing massage treatment by Kerry. My room was nice and large with a good view of the golf course and it was clean. The thing that knocks the sc... ãã£ãšèŠã
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Staying here at the moment, been here a few times, ribeye steak last nite asked how I wished it!! Came out the opposite, so tonight fillet steak, young lady asked how I wished it!! I stated well last... ãã£ãšèŠã
Just arrives at Slaley Hall .Beautiful Hotel but room was not ready when we checked in .When we eventually got our room , we have been given one with 2 sort if double beds instead of the King bed and... ãã£ãšèŠã
Shocking no keys for room everytime you need to get in your room had to go too reception and ask to be let in, dated interior. Shower filled up with water took ages to drain. Room just average furnitu... ãã£ãšèŠã
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Amazing massage and facial (julia)
Wanted to leave a review for Julia who gave me a massage and facial , absolutely THE BEST , Iâve had lots of massage , facials as love my spa days but this has to be the best one yet , she really knows her stuff , highly recommend , Thankyou Julia I will be back
Disappointing
Booked overnight package of Dinner, Bed & Breakfast for my wife's birthday and celebrate our honeymoon.
Rooms are now looking very grubby, we had room 304 and the air conditioning was very loud during the night even though we did not have this on!
Had lunch in the bar and went for a walk which was nice.
Checked in and booked the restaurant for the evening and was also asked to book a breakfast slot?
Arrived for our evening meal and I ordered :10OZ 50 DAY AGED BLACK ANGUS RIB EYE (GFA) £28.95 Fantastic marbling gives the rib eye great flavour and
a tender texture. Best-served medium rare or medium. and the wife the following: CHARGRILLED CHICKEN SUPREME (GFA) £17.50 Garlic, rosemary and olive oil glaze, baby gem, rocket and parmesan salad, French fries.
The steak was cold and was more rare than medium!
The wife's chicken was like a piece of rubber, she could not cut it at all.
eventually someone came over and then this was sent back and I just ate the outside and the rest looked like road kill on my plate!
She did not want to wait so we just ordered our deserts, Ordered Sticky toffee pudding and requested poring cream with this, and it came with custard! when mentioned that it was ordered with pouring cream the lad went away then came back and said they had no pouring cream???
this was not what we ordered so again this was returned and she did not have anything else.
10 mins later the waiter came back and said we had found some pouring cream... Really??
t this stage we had enough and just went to the bar.
came to check out and was being charged for the evening meal and extra's???
explained that we had the package deal and also that. my wife did not have anything to eat anyway!
this was then amended and I paid for the extra's which was the drinks from the bar.
At NO stage was we offered an alternative and NO ONE asked about have we enjoyed our meal or stay!!!
Totally disappointed when you even book direct with the website.
Wonderful birthday tea
Visited Slaley Hall for afternoon tea on 15/10/2022 to celebrate two 60th birthdays. The staff (especially Christian) were great - nothing was too much trouble. The sandwiches, scones and cakes were amazing (especially the brownies and pecan pies). Great selection of teas. Lovely setting.Couldnât fault it and a reasonable price in my experience.
Slaley Hall disappointed ð
We visited Slaley Hall to have afternoon tea. The food was nice but nothing special. We had to ask for plates and cups as they weren't on the table and had not arrived with the food or the tea. I was a little disappointed to be given a mug for my tea. I would have been nice as we were there for afternoon tea to have a cup and saucer. There was also a trolley of dirty plates left in the restaurant after being cleared from a table.
Past itâs best
Past itâs best, supposedly offering spa facilities DONT BE FOOLED, pool freezing cold jacuzzi not working for weeks just after the steam room was out of action for weeks. The spa manager is SO unhelpful and can be rude at times plenty of other and better hotel spaâs in the area
Not worth the Money
Shocking no keys for room everytime you need to get in your room had to go too reception and ask to be let in, dated interior. Shower filled up with water took ages to drain. Room just average furniture all chipped and looking well past their sell by date. Absolutely stunk of paint outside our all along the corridor gave me a bad head. No discount offered for the inconvenience of having no key. Top notch prices not worth it Food was okish half the stuff was off the menu pizza burnt on the bottom gave us skin on fries instead of chunky chips they didn't think we'd notice. Although Kinga our waitress was lovely .
Canât be bothered
After a few attempts at getting information for a event from the conference team and even escalating my request to the manager I eventually gave up and decided that unlike the rest of the hospitality sector at the minute they donât need anyones business.
If a company canât be bothered to reply to emails and letters Iâm not that sure we should be spending our money with them anyway
Iâve stayed with them many times under their previous ownership since the change of ownership theyâve obviously gone down the route of we canât really be that bothered to get your business
Sorry Slaley Hall you fell at the first hurdle.
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