An excellent property, beautiful surroundings and terrific hosts

Had a wonderful holiday at Ridgeview. We have been holidaying with Sleeps 12 for many years. Look forward to many more in the future.

A great customer service team. Available on the phone, helpful and friendly. A very positive experience.

We had a lovely family holiday house was lovely and near all amenities

Smooth process always on hand to help with any queries. Would not hesitate to you sleeps 12 again and would highly recommend

I found the booking of this property extremely difficult. I understood there were many rules when booking through sleeps 12, as I had done some research after reading some bad reviews. The company wanted the names and ages of everyone staying at the property. I booked last minute for a family reunion as my mum hadn't been well for the past year, so I had flown in from Australia and thought it a nice idea to try and get all her children/grandchildren together. Some family members could only stay 1 or 2 nights so I wanted to re use the room and let my neice take it for the last 2 nights, they said they had to check if this was allowed and could be a charge. Then some family wanted to call in to say hi but not stay. Sleeps 12 wanted to charge £50 per person for anyone that wanted to call in and they were restricted to call in between the hours of 10am and 6pm!!! I was told if my elderly mum wanted to have visitors maybe she should use one of the local pubs as a meeting place!!!! I understand they don't want the property abused with large crowds or more people than the property holds but this was ridiculous. I have never had so much back and forth with trying to book a property on any other site. The house on the other hand was amazing and the owners were lovely. Whilst I would definitely go back to the property I'm not sure I would book through sleeps 12 again.

I’ve got very mixed views about my experience with Sleeps 12. I booked the Dustings in December 2023, for a week in July/August 2025. Admittedly I had not read the small print closely, but was very disappointed to find that despite booking some 20 months early, I remained liable for the full cost of the booking, should I have had to cancel at any time. Whilst Sleeps 12 would as I understand it re-advertise the holiday, the person that originally books it retains liability for the entire cost of the booking and not just their deposit, should it not be re-let. Given that could have been 12/18 months before my holiday, that alone would stop me from booking with Sleeps 12 again.
Shortly after making my booking I found out that Sleeps 12 had a ridiculous policy that prohibited the use of Hot Tubs by anyone under that age of 16. I challenged this with them and I have to admit I was really impressed that they took on board the points I raised and subsequently amended their policy to reflect industry standard. I was very grateful to the work that Kelly did on that.
Regarding the Dustings, the accommodation was everything we hoped for, it was clean, spacious and comfortable. The only criticism was that the barbecue grill was nowhere near as clean as it should have been when we arrived. Neither were there enough suitable implements to cook on it. We took photographs to show that we left the barbecue much cleaner than we found it. Overall we thoroughly enjoyed the Dustings and anyone renting it would not be disappointed.

13th August edit
Having received a reply from Sleeps 12 to my review, I felt obliged to comment further. They stated that should the renter have to cancel, it is industry standard for that person to remain liable for the total cost of the booking, if it was not rebooked, not just a loss of their deposit. This regardless of whenever the cancellation was necessary, even if it was over 12 months before. Well a quick check online with Sykes and Hoseasons clearly shows that this is not the case.
Sykes: 10.2.2 if you wish to cancel the Rental Contract with the Owner before the Balance Payment Date, you will be entitled to a refund of the Rental Charges you have paid minus: (i) the Deposit
Hoseason: I couldn’t get the copy function to work but their policy depends on when your balance is due, eg if it is due 42 days before the start of your holiday you just lose the cost of your deposit. After that the loss increases on a sliding scale.
Neither of these leading companies have a policy anywhere near as potentially detrimental to the renter, should they.need to cancel through no fault of their own.

Good range of properties for family groups. Ease of booking and good reminders of actions required to complete the booking.

Cockercombe booking again this year as our experience from booking to holiday was exceptional. Perfect place for us

Had a good time at the property.
Process of booking and information very efficient.
Minor irritation, when I am spending £4.5 , they feel the need to charge a £50 booking fee !

My family and I stayed at Frog Street to celebrate my 70th birthday and we all had the most fabulous week. The house, garden and facilities were outstanding, as were our hosts, David and Louise. Any queries were swiftly dealt with and the welcome chocolate brownies delicious. I think we managed to use every one of the facilities but the favourite has to be the barbecue lodge. We were very lucky with the weather so never really had to use the indoor seating there but for a winter break, it would be a real bonus.

Fantastic facilities as advertised, suits all ages . Communication with the company ( sleeps 12 ) excellent , updated regarding local travel issues.

Lovely people to deal with, and the property is beautifully appointed with facilities catering for all ages.

everything was as advertised, probably even better.
a mix of age groups but all said it was an amazing place.
we hope to go again one day ....

Great house and great holiday experience

we had a excellent family weekend thee whole experience could not have gone better

The accommodation was beautiful everything was a smooth process from booking the accommodation to when we left. We had all age groups and this place catered for all. Would definitely recommend this accommodation.

Lovely big house for 4 families to get together for a big celebration. Well equipped kitchen and dining facilities and plenty of room for all of us. The lounge and games area were great and the pool was amazing!
Would not hesitate to recommend the Corn Crib. From the booking to where we are now has been seamless and we would happily stay here again and use Sleeps12. Definitely 5 stars from all of us.

We recently stayed at Dustings for my daughter’s hen weekend.
The property was perfect for our needs, the facilities exceeded our expectations. We had an absolutely wonderful weekend. Would highly recommend.

We were celebrating our 50th Wedding Anniversary with our family and it was the perfect place to do so. The house was amazing with everything we needed to make our stay comfortable. Fabulous indoor pool, games room and cinema room. Country views from every window. We used Pickled Pumpkin Catering one evening and they were fabulous. Would highly recommend. The only downside for us is that the dining table wasn’t big enough for 13 of us so we had to add to it with the two tables from by the swimming pool. Other than that we had a very enjoyable weekend and the weather was brilliant. Would highly recommend. Thank you very much. 👍