Snoozy Nights LTD ロゴ
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Snoozy Nights LTD レビュー 

50
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TrustScore 5段階評価の2.5

2.5

寝室家具店
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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち1の評価

I am extremely disappointed with the service I have received from SNOOZY. After ordering a bed, the wrong items were delivered, leaving me with an incomplete order and a very disappointed son.... もっと見る

5つ星のうち5の評価

Good website easy to order and choose different options. Price was very good. Was kept informed all the time by email and delivery company rang twice to give us delivery date and time. Quality of the... もっと見る

5つ星のうち5の評価

This is my second purchase with Snoozy nights and again we’re really chuffed with the service we received! Delivery men were friendly and helpful they called me to say they were on their way. Ordered... もっと見る

5つ星のうち1の評価

I didn’t have much of an issue but I referred this bed to one of my mates and I’m disgusted by the way they had treated her with her bed. they had gotten the colour wrong and were not happy to compens... もっと見る

企業情報

  1. 寝室家具店
  2. ・
  3. ベッド専門店
  4. 家具製造業者
  5. 家具店

当該企業による記述

Snoozy Nights is the one of the first companies to supply beds and mattresses into the UK and European market. We specialise in manufacturing high quality bedframes, mattresses and accessories. We have years of experience in the trade, everything is hand made in the UK by the finest trained artisans. We strive upon quality and are the market leaders for innovative furniture, which ranges from Sofas, Mirrors, Beds and Mattresses.

連絡先

2.5

期待以下

TrustScore 5段階評価の2.5

50件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

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2.5

すべてのレビュー

(50)

過去12か月のレビュー数: 1件

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5つ星のうち5の評価

Amazing bed

Was a little sceptical before ordering as didn’t get to see the bed in person, however I’m so glad I did! The quality is amazing and you get such great value for money when comparing to high street brands. The customer service was also very good. Thank you!

2022年12月10日
5つ星のうち1の評価

AVOID!!!!!!!

AVOID! Sold me a faulty bed , screws were screwed in at angles and sticking proud not alowing the bed to be built up . Staples all over ripped cloth . Cheaply made and not to a good standard . When i sent the photos to them the offered me a new bed as it wasnt checked . I refused and wanted a refund the manager went into hiding and wouldnt get back to me so im stuck out of pocket with a faulty and poorly made bed .

Snoozynights have replied 4 months later with incorrect statements . I went through paypal to get my money back and has advice off of a solicitor which they ignored . The despute was open with paypal and as they were so slow to reply the case got closed ,i then spoke to paypal and they said i should contact my bank . The solicitor said i have every right to have a refund . Snoozynights had proof of this but went into hiding .

Cheaply made beds at poor quality and will do anything to make you not get your refund !

2022年11月6日
自発的なレビュー
Snoozy Nights LTD ロゴ

Snoozy Nights LTD からの回答

Firstly we would like to apologies for the delayed response on your review, we have had some technical issues with Trustpilot. 

We appreciate your feedback, but looking into the matter it seems you had ordered a 4ft small double size bed, which was bespoke made to your specific design and material you had chosen. 

After receiving the bed and putting it together, you then raised the issue with us that the bed you had ordered and received was the wrong size, as you didn't realise that the mattress you had was for a 4ft6 double bed instead of a 4ft small double.

You then requested to exchange it for a 4ft6 double, which we was happy to do so. However, as previously mentioned the bed you received was bespoke made to your specific requirements, exchanging it for a bigger size for no charge was not possible as we don't sell on used, opened or bespoke goods.

When it was mentioned that there will be a additional charge for the replacement bed, you clearly stated to us that you are not willing to pay anymore then you already had. Unfortunately at that point there was nothing we could do as it is not possible to send out another bespoke made bed one size bigger for no additional cost. Our business would be suffering a loss due to a mistake made on your side of this transaction.

You then mentioned that you was not happy with the brackets not lining up on the bed. We took full responsibility for that issue IF THAT WAS EVEN AN ISSUE. We were happy to replace the whole bed but in the same size/design as you already ordered and not in the size bigger that you wanted as we are not covered for that from the manufacturers. Which you refused as you wanted a bigger size. 

(IF THE MANUFACTURER HAS MADE A ERROR WE WILL ALWAYS REPLACE OR REFUND)

We had offered you multiple solutions which were all refused by yourself. You then proceeded to open a PayPal case on this matter, where you mentioned that the bed was not as described. You made a false allegation in regards to the quality of the bed, stating that you were unable to assemble the bed. It is evident that you had forgotten, once you assembled the bed you had sent pictures to us. These are the same pictures provided by us to PayPal when you put forward your case. The outcome of this case was that PayPal favoured us, making clear that we were at no point at fault.

We will always do our best to help resolve any issues or mistakes made on our side, but in your case the mistake had been made by yourself and you wanted it to be corrected on our expense which unfortunately is not possible.

We can only apologies for the bad experience you have had with us.


Regards
Snoozy Nights

5つ星のうち5の評価

10/10

Snoozy nights team were very helpful and kept me updated, my bed was delivered in a week of ordering, the delivery guys were friendly & the bed is amazing quality. 10/10 i recommend buying from snoozy nights.

2022年12月2日
5つ星のうち5の評価

Never bought a bed with so much ease

Never bought a bed with so much ease. Was unsure of what I was looking for, but given the vast option snoozy nights has to offer is exceptional. From purchasing the bed to getting it built in my house, the service was amazing and I have nothing but praise for the company and the employees.

2022年6月17日
自発的なレビュー
5つ星のうち5の評価

Excellent service was really surprised…

Excellent service was really surprised with the quality don’t really buy online as you don’t know what to expect but definitely couldn’t expect any better also they offer Klarna finance which was very helpful in these times

Thanks will definitely recommend you guys

2022年6月16日
自発的なレビュー
5つ星のうち5の評価

So I needed beds urgently for the kids…

So I needed beds urgently for the kids and myself as another company let me down twice in a row!! I took my business elsewhere and ordered with snoozy nights who were very helpful from the start to finish. Excellent customer service and very efficient delivery service. 10/10

2022年6月16日
自発的なレビュー
5つ星のうち5の評価

This is my second purchase with Snoozy…

This is my second purchase with Snoozy nights and again we’re really chuffed with the service we received! Delivery men were friendly and helpful they called me to say they were on their way. Ordered a new bed for my mother this time and the material is amazing, solid construction and fits together well! Instructions are easy and clear took us around 45 minutes to assemble!

2022年6月16日
自発的なレビュー
5つ星のうち5の評価

Excellent service and staff

Ordered a 6ft storage bed from this company. An absolute pleasure to deal with from start to end.Was quite surprised at how quick and effecient these guys are. Will definatly be using them in the future. Thankyou snoozy nights for making my purchase easy and hassle free

2022年4月15日
自発的なレビュー

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