It was excellent speaking to.Stefanowho was most competent. It has always being ableto dis use your booking with competent professionals Although my wife and myself have skied as a family and taken... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Snowtrex is my go-to site for booking ski accommodation and lift pass. Some of the deals are incredible and it’s possible to get a week’s accommodation and lift pass in good resorts such as Les 2... もっと見る
企業が回答しました
Fairly easy to use website. Could still be improved but works well. Staff very helpful when speaking on phone, but could look into queries, find out small specific questions and return with a reply, w... もっと見る
We stayed at schillerhof in Bad Gastein as a family of four. Spacious well equipped accommodation in very accessible resort. Enjoyed the relaxing pool and sauna within the accommodation and the lively... もっと見る
企業情報
当該企業による記述
SnowTrex holidays are characterised by simplicity and clarity and are based on the customer's expectations on individuality and service. Our packages include accommodation and lift passes, as well as different extra services such as ski lessons and equipment hire. In most resorts, a wide selection of different accommodations and categories is offered, so that different target groups can find a suitable offer. Holiday categories based on different demands, such as family-, spa- or luxury holidays, help customers find suitable offers. SnowTrex – individuality and service!
連絡先
Bonner Str. 484-486, 50968, Köln, ドイツ
- +44 20 336 533 13
- info-uk@snowtrex.com
- www.snowtrex.co.uk
4.8
優良
175件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Good value single room.
Able to book good value single room without large single supplement.
2023年9月25日
Lift pass included.
2023年9月23日
This is our third trip booking with…
This is our third trip booking with Snowtrex and we couldn't be happier. Travel information is always clearly explained and documents are provided on time.
2023年9月16日
Change of venue
Disappointed our first choice booking had to be altered. However a suitable alternative has been found.
Thank you.
2023年8月9日
So easy to book with SnowTrex
So easy to book with SnowTrex, I’ve never been disappointed with any ski trip I’ve booked through them.
2023年7月23日
We had to change our booking but the…
We had to change our booking but the staff dealt with it perfectly
2023年6月29日
Brilliant experience
2023年3月1日
Booking on request..... A waste of time.
On the 5th attempt I was able to book my ski holiday. The first four were 'booking on request' which were not for filled by the accommodation provider. Seven days passed each time the provisional booing was made, after a month went past less and less trips were available and also were more expensive.
2023年2月7日
SnowTrex UK からの回答
Dear customer, thank you very much for your feedback.
We regret that several booking requests from you could not be confirmed by our partners. However, please note that it is a service on our part to request rooms outside of our allotment so that you may still be able to get a room in the requested accommodation. We have no information in advance whether or not there is still availability and are bound by the processing times of the partners when providing feedback. Of course, you do not have to make use of this service. However, both bookings on request and directly bookable rooms are marked accordingly in the booking process.
We are pleased that we have now been able to confirm a booking for you.
Kind regards, your SnowTrex team.
Excellent service all round.
Really helpful when I phoned with a query. Prices are incredible, especially if you manage to make use of an additional special offer. Including lift pass with the holiday keeps it really cheap too. Website is easy to navigate.
2023年2月2日
Booking efficiency and friendly teams…
Quick efficient easy to navigate web site, good property descriptions and useful local information makes it easy to select a property. We used them last year and had to make changes which they dealt with efficiently and with friendly staff. We have not as yet had the ski holiday so this is just the booking review.
2023年1月18日
Always easy to deal with this company
Always easy to deal with this company. Great website, loads of info about resorts and accommodation. Easy to book and good value for money.
2023年1月18日
Overcharged Ski Holiday !!!
Overcharged Ski Holiday !!!
Accommodation was not even near 3 star. It was a crappy apartment!!!
Lots of extra fees and charges upon arrival for things like bed sheets or towels.
The list goes on and on, holiday from hell and we were all counting down the day to be able to go home.
Sent pictures to SnowTrex asked for the refund but they have offered only 30 euro off our next booking.
Do yourself a favour and avoid this company.
2022年12月17日
自発的なレビュー
SnowTrex UK からの回答
Dear customer,
thank you for your review. We regret to hear that you were dissatisfied and that your holiday has given rise to a complaint. Your complaint is still being processed by our service team at the moment and we will contact you upon receiving feedback on your most recent email. If there is anything else you would like to add, please feel free to send another e-mail to service-uk@snowtrex.com.
Sincerely,
Your SnowTrex team
Excellent Value
We have used SnowTrex UK for a number of years now and have never been disappointed with price and accommodation. Always very helpful if you have a question.
2023年1月13日
Simple bookings
The whole booking process is great and easy. The variety of resort and budgets can suit anyone.
Slightly disappointed about the fact that after booking I found the same holiday package on a competitor's website for cheaper.
2023年1月14日
Melissa Maas was very helpful.
2023年1月11日
Professional and friendly service.
2022年12月13日
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