It was excellent speaking to.Stefanowho was most competent. It has always being ableto dis use your booking with competent professionals Although my wife and myself have skied as a family and taken... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Snowtrex is my go-to site for booking ski accommodation and lift pass. Some of the deals are incredible and it’s possible to get a week’s accommodation and lift pass in good resorts such as Les 2... もっと見る
企業が回答しました
Fairly easy to use website. Could still be improved but works well. Staff very helpful when speaking on phone, but could look into queries, find out small specific questions and return with a reply, w... もっと見る
We stayed at schillerhof in Bad Gastein as a family of four. Spacious well equipped accommodation in very accessible resort. Enjoyed the relaxing pool and sauna within the accommodation and the lively... もっと見る
企業情報
当該企業による記述
SnowTrex holidays are characterised by simplicity and clarity and are based on the customer's expectations on individuality and service. Our packages include accommodation and lift passes, as well as different extra services such as ski lessons and equipment hire. In most resorts, a wide selection of different accommodations and categories is offered, so that different target groups can find a suitable offer. Holiday categories based on different demands, such as family-, spa- or luxury holidays, help customers find suitable offers. SnowTrex – individuality and service!
連絡先
Bonner Str. 484-486, 50968, Köln, ドイツ
- +44 20 336 533 13
- info-uk@snowtrex.com
- www.snowtrex.co.uk
4.8
優良
175件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
holiday booking
You contacted us with a slight problem and helped us solve this. Being able to get you easily on the phone helped
2026年9月29日
It was excellent speaking to.Stefanowho…
It was excellent speaking to.Stefanowho was most competent. It has always being ableto dis use your booking with competent professionals
Although my wife and myself have skied as a family and taken numerous skitrips A brilliant team who always help.
2026年9月11日
SnowTrex UK からの回答
Dear customer,
Thank you for your wonderful feedback! We are delighted to hear that you had such a positive experience with our colleague and that our team could assist you and your family. We truly appreciate your loyalty over your numerous ski trips.
Best regards,
Your SnowTrex Team
Easy to use website
Easy to use website, all info available
Booked with Snowtrex before & everything worked well so used again
2026年9月3日
SnowTrex UK からの回答
Dear customer,
Thank you for your feedback! We are delighted that you find our website easy to use and appreciate your continued loyalty.
Best regards,
Your SnowTrex Team
SnowTrex UK からの回答
Dear customer,
Thank you for your feedback! We are glad we could assist you with your rebooking and that you were satisfied with our support.
Best regards,
Your SnowTrex Team
Snowtrex is my go-to site for booking…
Snowtrex is my go-to site for booking ski accommodation and lift pass. Some of the deals are incredible and it’s possible to get a week’s accommodation and lift pass in good resorts such as Les 2 Alpes for about the same price as a lift pass! I don’t know how they do it…
Probably my 4th time booking with them now and I’ve never had any issues, I used to hire gear through them in my earlier days and again, never had any issues was always very straightforward.
I recommend this website to anyone who’s looking for a ski holiday, don’t get ripped off by some of the other well known companies!
2026年8月9日
SnowTrex UK からの回答
Dear customer,
Thank you very much for your loyalty and this fantastic feedback! We are delighted to hear that you have chosen SnowTrex for the 4th time and that you are so satisfied with all our services.
Thank you for your recommendation!
We look forward to welcoming you again for your next ski holiday.
Best regards,
Your SnowTrex Team
Prompt reply to an 'on request' booking.
2026年7月15日
SnowTrex UK からの回答
Dear customer,
Thank you for your positive feedback! We are glad you booking on request was already confirmed.
Best regards,
Your SnowTrex team
SnowTrex UK からの回答
Dear customer,
Thank you very much for your positive feedback regarding our customer service.
Kind regards,
Your SnowTrex team
Job done
We have booked with Snowtrex a few times now. On this occasion we had to leave our trip to last minute and the team at Snowtrex were fabulous. They helped us achieve a ski holiday that is well needed with their professional and friendly service. We would highly recommend Snowtrex for a skiing holiday as they can provide all you need for your trip. Good Job!!!
2026年3月5日
SnowTrex UK からの回答
Dear customer,
We are delighted to receive your positive feedback and are very pleased to welcome you back as our customer!
Kind regards,
Your SnowTrex team
Fantastic prices, careful with last minute booking
Fantastic site and great prices with included ski pass.
Just be careful to make 100% sure your booking info is correct if travelling less than 42 days away as they have absolutely no grace period for changing the booking.
2026年2月12日
SnowTrex UK からの回答
Dear Customer,
Thank you very much for your positive review. We are delighted to hear that you are satisfied with our offers.
All cancellations and rebookings are handled in accordance with our Terms and Conditions. Where possible, we are happy to consider whether a goodwill gesture might be offered. In this case, we were able to offer a rebooking fee instead of a cancellation charge.
Kind regards,
Your SnowTrex team
SnowTrex UK からの回答
Dear customer,
Thank your for your feedback!
Kind regards,
Your SnowTrex -team
SnowTrex UK からの回答
Dear customer,
Thank very much for your review. We are delighted to welcome you as our customer for many years now.
Kind regards,
Your SnowTrex team
Straight forward.
Booking experience was fairly straightforward,small hiccup when had to change payment method over, but all together quick response and emailed invoices and confirmation, haven't actually been on holiday yet,so see how that goes.
2025年12月15日
SnowTrex UK からの回答
Dear customer,
Thank you very much for taking the time to review us. We greatly appreciate your feedback and hope you had a wonderful skiing holiday.
Kind regards,
Your SnowTrex team
SnowTrex UK からの回答
Dear customer,
Thank you very much for your review. We are delighted that you are pleased with our booking process.
Kind regards,
Your SnowTrex team
SnowTrex UK からの回答
Dear customer,
Thank you for your review. We are delighted that you are satisfied with our customer service.
Kind regards,
Your SnowTrex team
Brilliant company
Brilliant company. Have used them for our trips five or six times. They cannot be beaten for value and reliability.
2025年12月4日
SnowTrex UK からの回答
Dear customer,
Thank you very much for your positive feedback. We are delighted to have had the pleasure of welcoming you as our customer for many years.
Kind regards,
Your SnowTrex team
Outstanding customer service!
I had an accident and had to rebook my holiday. SnowTrex were amazingly quick and even reduced the penalty. Can't recommend them enough.
2025年11月26日
SnowTrex UK からの回答
Dear customer,
Thank you for your review. We are delighted that you are satisfied with the rebooking and our service.
Kind regards,
Your SnowTrex team
Very easy to book.
2025年11月4日
SnowTrex UK からの回答
Dear customer,
Thank you for taking the time to review us. We appreciate your positive feedback.
Kind regards,
Your SnowTrex team
A great company
Have used Snowtrex multiple times and never had any issues. Straightforward booking and always great holidays.
2025年10月28日
SnowTrex UK からの回答
Dear customer,
Thank you for your positive review! We’re delighted to hear you’ve had great experiences with us and look forward to assisting you with your next holiday.
Kind regards
Your SnowTrex-team
Great Company to book with
I have used snow trex since 2015 and have never had any issues. The only change I don’t like is that the skis packages for hire is now booked separately but overall great company to use.
2025年8月10日
SnowTrex UK からの回答
Dear customer,
Thank you for your positive review and your loyalty over the past 10 years. Please contact our customer service at info-uk@snowtrex.com regarding the rental equipment, as booking is now possible directly through us.
Kind regards,
Your SnowTrex team
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。