SOCKSHOP レビュー 

555
TrustScore 5段階評価の3.5

3.6

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レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Have now made five orders & each one has been 100%. I’m taken with bamboo products & the sleepwear & underwear have been excellent. My most recent order included a bamboo facecloth that is super soft... もっと見る

5つ星のうち1の評価

AVOID!! Ordered some socks they arrived with holes in and frayed, sent photos immediately after receiving, contacted customer service they didn't seem bothered one bit, told me I have to arrange retur... もっと見る

企業が回答しました

5つ星のうち5の評価

I initially found some shoe liners to wear in ballet shoes they were great. Stretchy, didn’t slide off my heels and stayed put. Just what I needed. The next footsies had a silicone rubber attached... もっと見る

企業が回答しました

5つ星のうち5の評価

This is not the first time I’ve purchased from sock shop. I find good range of products, for men , including loungewear and underwear very smooth to order good delivery, all ways good communicatio... もっと見る

企業が回答しました

企業情報

  1. アウトレット モール

当該企業による記述

Here at SOCKSHOP, we care about what you put on your feet! Choose from a huge range of sock drawer staples, fashion styles and specialised socks, with styles for men, ladies and kids, as well as a range of tights, underwear, loungewear and accessories. Shop more than 90 brands 24/7 at www.sockshop.co.uk.


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3.6

まあまあ

TrustScore 5段階評価の3.5

555件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

最近のレビュー依頼の記録はありません

この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。

ネガティブなレビューの 97%に回答しています

通常48時間以内に回答

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

3.6

すべてのレビュー

(555)

過去12か月のレビュー数: 106

レビューを書く
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5つ星のうち1の評価

Sizing too small

Ordered Bamboo socks size 7 to13. Arrived. Tried one on . Nowhere near fit. I am size 12.5 shoe size. Said I could return, as long as packaging was intact. I replied how can I try them on without undoing packaging. Have recieved no reply. They are nog fit for purpose. Very dissapointed.

2024年9月1日
自発的なレビュー
SOCKSHOP ロゴ

SOCKSHOP からの回答

Thank you for your feedback, who told you that you couldnt return them please. If you can please contact me directly on contact@sockshop.co.uk so i can take a look at this for you

5つ星のうち1の評価

Order say 2-3 days which you pay for

Order say 2-3 days which you pay for, but apparently that means upto 7 days.. Being upfront and honest are the basics of any business. It's not hard, your only selling socks.

2024年9月4日
自発的なレビュー
SOCKSHOP ロゴ

SOCKSHOP からの回答

Thank you for your feedback, as stated we have to allow a maximum of 7 days (all this is on our website), deliveries are down to Royal mail not us personally, regardless of what items we sell. No postage is free on our site unless you order over £40

5つ星のうち1の評価

Not the best experience really

Ordered two sets of jeep hiking socks for almost £20. Ordered a set of the pink and purple ones, when they arrived the purple ones were the wrong ones, super disappointing at nearly 10 each! i wouldn't have minded but they were to match my outfit :( i contacted customer service on ebay who were very blunt and said they must have been the newer model, which they aren't (they offer 2 purple colours the one i ordered and the ones i received , so they were wrong) i just didn't order them ones and got sent the other purple style. Contacted live chat who said someone would email me, but so far ive not had a response regarding sending me the wrong socks. The delivery was quick so that was a plus. Just want the socks i originally ordered.

Never met more rude customer service, speak to you like crap. “I did tell you to return them to us” yes with no information at all what you were going to do, are you exchanging them refunding them? Nah will never use this place again.

2024年8月30日
自発的なレビュー
SOCKSHOP ロゴ

SOCKSHOP からの回答

Thank you for your feedback, I did respond via Ebay to as you to please return the incorrect ones, I then had a repeat message on chat and I have responded today to also say please return the incorrect item so we can get them swapped/exchnaged for you

5つ星のうち1の評価

I bought some bamboo socks for my son…

I bought some bamboo socks for my son and they last 2 weeks! You can literally see them falling apart in front of your eyes! Awful but they “seemed” to have good reviews…..wont buy anything from this company again. Waste of money.

2024年8月29日
自発的なレビュー
SOCKSHOP ロゴ

SOCKSHOP からの回答

Thank you for your feedback and I am sorry to hear this, however we would have appreciated a chance to rectify this issue before you left your feedback, please contact me on contact@sockshop.co.uk

5つ星のうち1の評価

Poor

Sent the wrong item and then I had the inconvenience of a complicated returns procedure.

2024年8月21日
自発的なレビュー
SOCKSHOP ロゴ

SOCKSHOP からの回答

Thank you for your feedback I am sorry to hear you found the returns procedure complicated and also sorry to hear you were sent the incorrect items.

5つ星のうち2の評価

Have bought socks for years from here

Have bought socks for years from here. Last order within a day my toes were poking them, yes my nails are short ! Went through customer service to get replacements and such a faff, they wanted photos sent, couldn’t be bothered with the fuss so just won’t use again. As others have said, the quality has gone downhill recently

2024年7月1日
自発的なレビュー
SOCKSHOP ロゴ

SOCKSHOP からの回答

Thank you for your feedback, we ask for photos as its easier than asking you to return them as we like to see the issue so we can inform our factory

5つ星のうち2の評価

It used to be good 3 years ago

It used to be good and the products was comfy.
Of late it's like the products are getting made cheaply for mass production so the quality is failing.
We got 12 pairs of lazy pand boxers and they have not lasted at all. The first lot we bought a few years ago lasted over a year, these have lasted 2 months at best but all the stitching(seams) fail on every pair and we bought 12 pairs.
Date is a rough date.
But they have not lasted

2024年6月13日
自発的なレビュー
SOCKSHOP ロゴ

SOCKSHOP からの回答

Many thanks for your feedback and I am sorry to hear this. However we would have appreciated a chance to rectify this issue before you left a negative review. If you can please contact us via our chat system and we can look at this for you

5つ星のうち1の評価

Ordered 6 pairs of socks and one had a…

Ordered 6 pairs of socks and one had a hole after being worn once. Could be a fluke or a sign that I have spent £20 on 6 pairs of socks that will be in the bin shortly.
Used the chat and I was asked for a picture. I have now to wait on management contacting me and I have to return the product - I assume at my own expense. A shame I didn’t buy 30 pairs and I could charge it back as it was over £100. Avoid at all costs. They may have 24hr live chat but you get nowhere.

2024年8月6日
自発的なレビュー
SOCKSHOP ロゴ

SOCKSHOP からの回答

Thank you for your feedback, however nowhere have we asked for you to return them. In fact I have contacted you earlier today to ask if you prefer a refund/replacement. Live chat have to forward these on as they are not based where I am, its head office that have to sort out refunds/replacements

5つ星のうち5の評価

Super Preis/Leistung und gute Bamboo Socken

Es ist fast unmöglich Kinder-Bamboo-Socken zu finden. Der Shop ist einfach zu bedienen, braucht kein Login und die Socken kommen innert 5-6 Tage an.
Preis/Leistung stimmt. Habe jetzt schon 4 mal etwas bestellt und bin jedes Mal sehr zu frieden.
Die Socken sind nicht "Dick", die dürfen also nicht ohne Hausschuhe benutzt werden.

2024年7月20日
自発的なレビュー
5つ星のうち3の評価

I wouldn’t.

I’ve ordered a couple of times from this company and the socks are comfy, but wear out within a couple of months. They all developed holes in the heels or toes poked though. I wouldn’t order from them again however I’m also unable to unsubscribe from their emails. I’ve followed the unsubscribe link twice in three months and personally contacted them twice and received reassures that I’m no longer on their mailing list, but I am still receiving marking emails from them.

2024年7月20日
自発的なレビュー
SOCKSHOP ロゴ

SOCKSHOP からの回答

Thank you for your feedback and I am sorry to hear this, as explained we do set up mailing lists/newsletters in advance so this was the reason your were still receiving emails from us, anything that was already set up before the unsubscribe would still send to you, however you shouldn't receive many more of any now

5つ星のうち1の評価

Rubbish lace socks & response

Ordered 6 pairs of Pringle lace shoe liner socks from Sockshop. Price £19.47 incl. postage. Worn 3 pairs and different toe areas have holes on 3 of them. I don't have long/rough toenails, take a size 5 shoe and ordered the larger sizes. I usually buy cheap ones but went for these for holiday, never again. On contacting sock shop I was told I could only return the unworn ones in the original packaging. Of course I don't have this. Total waste of money.

2024年6月21日
自発的なレビュー
SOCKSHOP ロゴ

SOCKSHOP からの回答

Thank you for your feedback, however who informed your that faulty items could not be returned please? Please contact me on contact@sockshop.co.uk

5つ星のうち5の評価

Beautiful socks

Beautiful socks. I ordered plain white, seam free ladies socks, came the next day and they are so very comfortable, light and wonderfully soft, they’re like wearing clouds. Extremely satisfied.

2024年6月19日
自発的なレビュー
5つ星のうち5の評価

Sockshop - my 'go to' for comfort and value

I have made multiple purchases from Sockshop, a very eco friendly company - I particularly like their Lazy Panda lounge and sleep wear range, which is 95% bamboo fabric - very competitive price and sooo comfortable to wear - it is seriously good value - a big thumbs up from me

2024年5月28日
自発的なレビュー
SOCKSHOP ロゴ

SOCKSHOP からの回答

Many thanks for taking your time to leave us feedback, we are pleased to hear you like our Lazy Panda Lounge wear :-)

5つ星のうち5の評価

Good customer service

One of the packs of socks I ordered was faulty, but they refunded it no problem and didn't even ask me to return it.

2024年6月5日
自発的なレビュー
SOCKSHOP ロゴ

SOCKSHOP からの回答

Many thanks for your feedback

5つ星のうち3の評価

Feeling a bit ripped off.

Ok, but don't fall for the upsell. I'm happy with the bamboo socks (although they all had the annoying plastic tags through them and after reading all the reviews about holes in socks we'll have to see how long they last. My main problem with them is that I also ended up buying some pyjama trousers in order to qualify for a free gift (pair of boxers). The pyjamas seem to be fairly low quality, so overpriced, and I didn't receive the free gift so I do feel a bit ripped off now. Customer support have said I didn't choose a free gift, but I remember clicking the box, looking at the different options and then selecting boxers in my size so I don't know what's happened there. I'm not going to waste my time arguing over a free pair of boxers, but I doubt I'll be a returning customer. If I'd have just got the socks and not been swayed by the 'free gift' I'd probably be happy!

2024年5月31日
自発的なレビュー
5つ星のうち5の評価

Twenty one minutes

My complaint was fully dealt with in the amazing time of 21 minutes!
I showed a photo of a small hole that developed in two months of wear. (Very comfortable socks, will definitely buy again)
And I got an email promising refund 21 minutes after I started my complaint. That has to be the best customer service ever!

2024年5月29日
自発的なレビュー
SOCKSHOP ロゴ

SOCKSHOP からの回答

Many thanks for your lovely feedback, I am pleased to hear your issued was resolved quickly

5つ星のうち5の評価

Awesome socks

Awesome socks! The patterns are such fun, yes, but the reasons I return again and again to Sock Shop's bamboo socks is that a) they are extremely comfortable and b) they really FIT!

2023年8月1日
自発的なレビュー
SOCKSHOP ロゴ

SOCKSHOP からの回答

Lovely words and we thank you for taking the time to leave us your feedback

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