SOFAS and FRIENDS レビュー 

We had a very poor experience with Sofa & Friends from delivery through to aftercare.

When the delivery drivers arrived, I stayed out of their way to let them do their job. However, I could hear them struggling, so I went to check. They had walked through our hallway wearing dirty, wet shoes, leaving marks all over our brand-new cream carpet.

They then struggled to get the sofa through the lounge door. I asked them to stop so I could remove the door, but they ignored me and continued forcing the sofa through. I even put my hand between the sofa and the doorway to try and protect the frame, but they carried on regardless. As a result, our doorway was damaged.

After they left, we discovered that one of the sofa legs hadn’t even been fitted and had simply been placed down the side of the sofa.

Because of the delivery damage, we had to pay for a professional carpet clean and also repair and repaint the damaged doorway.

I contacted Sofa & Friends to make a complaint and was told a manager would call me back. That never happened.

On top of everything else, the sofa itself is extremely hard and uncomfortable. I can only hope it softens over time, but at the moment it’s very disappointing. I really wish we had gone to see the sofa in person before purchasing.

Overall, the delivery was careless, the customer service was poor, and the product has not met expectations. I would not recommend this company at all.

I’m really happy with my new sofa from Sofa & Friends. It looks exactly like the photos and feels even better in person. The fabric is soft but sturdy, and it’s very comfortable for everyday use. Delivery was smooth and everything arrived in perfect condition. It fits beautifully in my living room and feels like great value for the quality. I would definitely recommend Sofa & Friends.

Couldn't recommend enough. Website easy to navigate, delivery was flexible considering me changing the dates twice, and the quality of the sofa is amazing.

No need to go anywhere else! This company and staff are the best. Not pushy sales people like a lot of other companies either. We purchased the bergamo and it is stunning. It looks stunning and the quality is amazing. The delivery team were also fantastic and done everything to make sure the sofas could fit through the doors. When we ordered the sofa I even asked if a footstool could be made snd they said they were being made (still not released) and let me pre order it, that’s what you call service. I can honestly say this place has the nicest sofas and the best quality too. The team are really friendly and always on hand to answer any questions.

Brilliant service. Kept me updated on my order.delivery spot on. The quality of the sofa is unreal very pleased.

Amazing service extremely beautiful sofa and everything was just easy, highly recommended would give more stars if I could! Thanks sofas and friends!

Very nice staff, helpful, great advice. Fast delivery and the sofa is beautiful and very comfortable.

Great that you can go into the store and have a look. Customer service is great and sofas are super comfy

Amazing Tignes sofa now is at our home. We ordered it in ivory color and it is very beautiful and comfortable. Delivery was super fast. Just what i wanted. Quality is great. 100% recommend!

Delivered super fast! Well made absolutely love our Bormino sofa! Legs were not delivered with sofa but one phone call and soon sorted. Super comfy, huge, just fantastic

My daughter bought this sofa 2 years ago and I've decided to buy the same, it looks incredible even now after 2 years of wear and tear it still looks brand new.
Highly recommend

Great experience, went into the shop to see the sofas, ordered and asked for a certain week for this to be delivered, delivery drivers were super helpful and polite. Cannot recommend enough! Brilliant service!

Just got delivered Bormio sofa today. Im so happy with it !!!! Its perfect and so comfy Thank you

Absolutely delighted with my purchase from Sofas and Friends. The sofa is excellent quality. The colour, rich and the fabric has a great feel. It’s a great siz, offering plenty of comfortable seating. Delivery was quick and smooth, with great communication throughout. Overall, very happy and would definitely recommend!

Best best best sofa company out there
Highly recommended
The sofa’s are amazing quality and design and the customer service is just outstanding ! I’ve never come across customer service which is so helpful and so quick to respond!

Excellent quality, arrived within a couple of weeks,delivery very smooth, sofa Tulum very comfortable and quality amazing. No negative comment at all.

Super helpful and friendly. Trendy sofas and mine came in 2 DAYS!!! Very happy!

I had a wonderful experience purchasing my new sofa. The customer service was outstanding, and the sofa itself is incredibly comfortable. I absolutely adore the colour. The delivery team was also very helpful, making the entire process a delight..