Waited 4 months to be passed across to a company for the repairs to go ahead.. Within minutes of being advised that Sopp&Sopp would be dealing with my claim they made contacted, I returned their misse... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
This kind of situation can be quite stressful but when it's just organised as this it does take the stress away. The Call handler today was absolutely excellent. Explain things in a really kind and pl... もっと見る
Spoke with Joel he explained every step of what was going on in plain English. Felt listened to and understood and secure knowing that my situation was being resolved quickly.
I had to contact sopp+sopp after my car was hit by a London bus. Joel was really great. Excellent communication skills, clearly knew the process very well and was able to answer all of my questions in... もっと見る
企業が回答しました
企業情報
当該企業による記述
sopp+sopp works with large vehicle fleets, supporting drivers that have been in a collision or accident on the road. The business also arranges repairs and replacement vehicles for third parties whose vehicle has been damaged by a fleet driver.
連絡先
Cygnet Road, PE7 8FD, Peterborough, 英国
- 03300 583174
- sales@soppandsopp.co.uk
- www.soppandsopp.co.uk
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
ネガティブなレビューの 85%に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Very professional and easy with the…
Very professional and easy with the video technology to capture accidental damage.

sopp+sopp からの回答

sopp+sopp からの回答
Amazing Service
Meida was so clear and helpful and straight forward. No ifs or buts; straight to the point, got my issue resolved within minutes. Lovely women, fast service! 5*

sopp+sopp からの回答
Great staff and easy to communicate
Great communication, friendly and explained everything really well

sopp+sopp からの回答
Car damage My case was dealt with today by a young…
My case was dealt with today by a young lady called Meida.
She was extremely pleasant and explained the process of what was to happen in great detail and could not have been more helpful.
Thank you Meida.

sopp+sopp からの回答
I was involved in a collision on a…
I was involved in a collision on a Saturday . Sopp & Sopp were instructed to deal with the claim on Monday everything was concluded to my satisfaction by Tuesday morning . Very professional , cannot fault this company. *****

sopp+sopp からの回答
It's been very helpful and very…
It's been very helpful and very friendly customer service and sorting out the problem very fast it's been nice to deal with them

sopp+sopp からの回答
Joel was polite
Joel was polite, engaging and professional. He advised of the next steps well, and was helpful

sopp+sopp からの回答
Joel was super helpful and made the…
Joel was super helpful and made the process really smooth

sopp+sopp からの回答
Meida explained everything in detail
Meida explained everything in detail - did so clearly & patiently, despite it being very near the end of the working day.

sopp+sopp からの回答
Fantastic smooth service
Fantastic smooth service. Dan was really helpful and made the whole process a lot easier. Thanks Dan!

sopp+sopp からの回答
He was very polite and understanding of…
Joe was very polite and understanding of my circumstances
He made sure to cover all basis and ensure I was understanding the process ahead

sopp+sopp からの回答
I would not recommend using sopp+sopp…
I would not recommend using sopp+sopp if you live in a remote rural setting. They were unable to provide a replacement vehicle while repairs were being done, because of lack of coverage. This was the main reason for claiming through sopp+sopp, along with not having to pay our vehicle insurer's excess. They also failed to progress the work after five weeks and we had to resort to pursuing the claim through our own insurer, who got things done quickly and efficiently within a few days.
Update 22 June 2026: sopp+sopp have replied to this review offering to discuss with me further, but unfortunately the email address given in their reply does not work.

sopp+sopp からの回答
Joel made the process of getting my…
Joel made the process of getting my vehicle booked in for repair easy and quick, Joel explained everything clearly so I understood what would happen.

sopp+sopp からの回答
Thankyou with the fast response I am…
Thankyou with the fast response I am still waiting on the email so I can provide you the damaged what's been done to my van thanks Nathan

sopp+sopp からの回答
Friendly staff, no issues!
Really brilliant service, no issues at all. Joel was super friendly and sorted everything out which made the whole process much less stressful! Thank you ☺️

sopp+sopp からの回答
Customer service was excellent
Customer service was excellent. Meida was really useful and coherent with everything. The whole conversation was smooth and clear from the start.

sopp+sopp からの回答
Customer-friendly.
Following my enquiry, the response from your company was very customer-friendly. Joel was helpful and professional. His answers to my questions were clear, and I felt that he was completely trustworthy. A very positive experience.
Regards, Roger Ward.

sopp+sopp からの回答
I spoke with Daniel
I spoke with Daniel. The call was quick and to the point - I’m happy with where everything stands, and everything was clearly explained to me.

sopp+sopp からの回答
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
企業は、自動招待を介してレビューを依頼することができます。この方法で得られたレビューは、本物の経験に基づいたものであり、確認済みのラベルが付与されます。
他の種類のレビューについての詳細はこちらをご一読ください。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。







