Jacqueline was very professional and guided me through the booking process after finding us an ideal cruise. She made me relax and didn't rush me to book the cruise and gave me time to ensure it was... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Simply very pleased with the courtesy and kinness of the staff service and clarity they gave me. Also very impressed with the price of the premium drinks 🍸 package and variety of drinks available. Lo... もっと見る
企業が回答しました
Booking was super easy and Rebecca was as helpful as always Our bookings are alway convoluted with size of family and differing rooms etc but always handled well and patiently by Rebecca and always... もっと見る
企業が回答しました
We booked this cruise on-line. Very easy to use their Website. We did get an error versus confirmation after payment which was a bit worrying but not long after we received via Email confirming paymen... もっと見る
企業が回答しました
企業情報
Southampton Cruise Centre について
当該企業による記述
Leading UK Cruise Specialists
Southampton Cruise Centre is one of the UK’s leading cruise holiday specialists, helping travellers explore the world by sea with confidence, ease, and expert support. We are part of the award-winning Travel Village Group, a fourth-generation family business with roots dating back to 1959, so delivering outstanding holidays is firmly in our DNA.
We offer thousands of cruises across all major cruise lines, covering everything from no-fly cruises from Southampton and other UK cruise ports to worldwide fly-cruise holidays. Customers can browse and book cruises online safely and securely, making it easy to plan a cruise whenever it suits them. For those who prefer a personal touch, our friendly UK-based cruise specialists are always available by phone to offer help, expert advice, or to manage the booking from start to finish.
In addition to standard cruise holidays, we also create exclusive SailorMade cruise and stay packages. These bespoke holidays are designed around each individual guest and can be tailored to suit any travel style, budget, or special requirement. From pre- and post-cruise hotel stays to fully customised itineraries, SailorMade packages give customers complete flexibility and peace of mind.
Our team brings first-hand cruise experience and genuine passion to every booking. We focus on understanding what our customers truly want and matching them with the right cruise and holiday experience.
With transparent pricing, financial protection, and a service that feels reassuringly human, thousands of customers trust Southampton Cruise Centre to make booking a cruise simple, secure, and genuinely enjoyable.
Where Customer Care Comes First
ABTA Bonded & ATOL Protected
Book with confidence knowing we are ABTA members (P6710) and recognised CLIA cruise specialists, with ATOL protection applying to applicable cruise and flight packages for added peace of mind when booking your holiday with us.
連絡先
298 Highfield Road, FY4 3JU, Blackpool, 英国
- 02380 658 386
- cruises@southamptoncruisecentre.com
- www.southamptoncruisecentre.com
4.9
優良
369件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Southampton Cruise Centre からの回答
Hi Lewis,
Thank you for your continued support.
It means a great deal to know you can always rely on our team, and we really appreciate you taking the time to leave a review.
Wishing you a fantastic holiday when the time comes.
Kind regards,
Southampton Cruise Centre
Very helpful and knowledgeable
Very helpful and knowledgeable. Rang back when they said they would. Made booking very easy
2026年6月22日
Southampton Cruise Centre からの回答
Thank you for your review.
We're delighted you've had such a positive experience with our team and really appreciate your kind comments.
We hope you have a wonderful holiday, and remember we're here if you need anything before you travel.
Kind regards,
Southampton Cruise Centre
Southampton Cruise Centre からの回答
Hi Barry & Jill,
Thank you for taking the time to leave a review.
We're so pleased you chose Southampton Cruise Centre for your holiday and appreciate your support.
Wishing you both a fantastic cruise and a wonderful time away.
Kind regards,
Southampton Cruise Centre
Great website which is very easy to…
Great website which is very easy to navigate and book.
2026年7月10日
Southampton Cruise Centre からの回答
Thank you for your review, Jacqueline.
We're delighted you chose Southampton Cruise Centre for your holiday and really appreciate your kind comments.
If there's anything we can help with before you travel, please don't hesitate to get in touch.
Kind regards,
Southampton Cruise Centre
Helpful with good customer service
Helpful, good customer service. Price was competitive and nothing seemed too much trouble. Would recommend.
2026年7月9日
Southampton Cruise Centre からの回答
Hi David,
Thank you for your review.
We're so pleased you enjoyed such a smooth booking experience and appreciate your kind comments.
We hope you have a wonderful holiday, and if you need anything before you travel, please don't hesitate to get in touch.
Kind regards,
Southampton Cruise Centre
Just booked a Cruises and the staff…
Just booked a Cruises and the staff were Really Helpful and very focused, the whole process was just hassle free. the young lady who assisted with my booking was excellent, well done to everyone.
2026年7月10日
Southampton Cruise Centre からの回答
Hi David,
Thank you for your fantastic review.
We're so pleased you had a smooth booking experience and appreciate your kind comments.
We hope you have a wonderful holiday, and if you need anything before you travel, please don't hesitate to get in touch.
Kind regards,
Southampton Cruise Centre
Southampton Cruise Centre からの回答
Thank you for your review, Ann.
It's wonderful to know you've once again had such a positive experience with Jenny. She'll be delighted to read your kind comments.
Thank you for your continued support, and if there's anything we can help with before you travel, please don't hesitate to get in touch.
Kind regards,
Southampton Cruise Centre
Southampton Cruise Centre からの回答
Thank you for your review, Malcolm.
Sam will be delighted to hear your kind comments, and we're so pleased she could help with your holiday plans.
Wishing you a wonderful cruise when the time comes!
Kind regards,
Southampton Cruise Centre
Excellent service from start to finish…
Excellent service from start to finish with my Cruise booking and thank you for your patience. This my first booking with Southampton Cruise Centre and will most definitely not be my last .
Thanks guys.
2026年7月7日
Southampton Cruise Centre からの回答
Hi Robert,
Thank you for your fantastic review.
We're delighted you chose Southampton Cruise Centre, and your kind comments mean a great deal to us.
We wish you a fantastic holiday and look forward to helping you with many more cruises in the future.
Kind regards,
Southampton Cruise Centre
Personal detail proved to Cunard…
Personal detail proved to Cunard incorrect and a lack of transparency over Balcony stateroom description. Apparently our stateroom on the Queen Anne is deck BF , this deck has balconies with metal instead of glass and restricted views due to lifeboats . This is not mentioned in the balcony stateroom description. Also why have we not been allocated a specific cabin despite booking 11 months in advance ?
2026年7月3日
Southampton Cruise Centre からの回答
Hi Colin,
Thank you for taking the time to leave your feedback.
The fare selected for your booking includes a guaranteed balcony cabin, with the cabin number allocated by Cunard closer to departure rather than at the time of booking. The fare conditions and cabin information are provided during the booking process.
Lee from our Cruise Concierge team has tried to contact you to discuss your concerns and see if we can help. If you'd still like to speak with us, please don't hesitate to get in touch and we'll be happy to assist.
Kind regards,
Southampton Cruise Centre
This will be our 3rd booking with…
This will be our 3rd booking with Southampton Cruise Centre and as always received excellent customer service.
We spoke to Jayne today and she was amazing with dealing with our booking and went above and beyond.
Well reccomended whatever your cruising needs are.
2026年7月8日
Southampton Cruise Centre からの回答
Thank you for your review, Stephen.
Your continued support means a great deal to us, and we're delighted you've once again had such a positive experience with our team.
Jayne will be so pleased to hear your kind comments. Thank you for your recommendation, and if there's anything you need before you travel, we're always here to help.
Kind regards,
Southampton Cruise Centre
All the staff were extremely helpful
All the staff were extremely helpful. I had so many different questions and never once was I made to feel I was being a nuisance.
Jackie was so knowledgeable and would recommend anyone to use them
2026年7月6日
Southampton Cruise Centre からの回答
Thank you for your review, Sue.
We're so pleased our team could help with your holiday plans, and Jackie will be delighted to hear your lovely comments.
Thank you for your recommendation. If there's anything else we can help with before you travel, please don't hesitate to get in touch.
Kind regards,
Southampton Cruise Centre
Great website and offers
Easy to navigate website, with simple filters to help find suitable options. Booking process was simple and clear, competitive pricing and discounts offered.
2026年6月27日
Southampton Cruise Centre からの回答
Thank you for your review.
We're delighted you chose Southampton Cruise Centre for your holiday and really appreciate your kind comments.
It's great to know you had such a positive experience from searching for your cruise right through to booking.
If you need anything before you travel, our team is always here to help.
Kind regards,
Southampton Cruise Centre
Southampton Cruise Centre からの回答
Thank you for your review, Mr Cox.
Jenny will be delighted to hear your kind comments, and we're so pleased she could help with your holiday plans.
If there's anything else we can help with before you travel, please don't hesitate to get in touch.
Kind regards,
Southampton Cruise Centre
Very helpful and informative about the…
Very helpful and informative about the cruise we wanted to go one
Offered a good price and suitable cabins
2026年6月29日
Southampton Cruise Centre からの回答
Thank you for taking the time to leave a review, Lindy.
It's lovely to know we could help you choose the right cruise, and we really appreciate you booking with Southampton Cruise Centre.
Our team is here if you need anything before you set sail.
Kind regards,
Southampton Cruise Centre
Use the Village People!
Diane at Village Travel Group/ Southampton Cruise Centre was, as ever, efficient, friendly and helpful. We book everytime using Diane and the team.
A cruise is a lot of money going out and we know if any problems it will be sorted by a real person on the phone being helpful. It’s peace of mind. Thank you, Diane and team.
2026年7月5日
Southampton Cruise Centre からの回答
Thank you for your review, John.
Your continued support means a great deal to us, and Diane will be delighted to read your kind comments.
Knowing you return to Southampton Cruise Centre because of the reassurance and personal service our team provides is something we're incredibly proud of.
Thank you for placing your trust in us, and as always, we'll be here if you need anything before you travel.
Kind regards,
Southampton Cruise Centre
Your employee Jackie
Your employee Jackie, was friendly professional and answered all our questions which made us book the our cruise.
2026年7月4日
Southampton Cruise Centre からの回答
Thank you for your review, Brian.
Jackie will be delighted to hear your kind comments, and we're so pleased she gave you the confidence to book with us.
Wishing you a wonderful cruise when the time comes.
Kind regards,
Southampton Cruise Centre
Southampton Cruise Centre からの回答
Thank you for your review.
Caitlyn will be delighted to hear your kind comments, and we're so pleased she could help you choose the right holiday.
If you need any further help before you travel, please don't hesitate to get in touch.
Kind regards,
Southampton Cruise Centre
I am Japanese
I am Japanese, and since I do not speak English, I am using a translation tool to write this message.Travel agencies in Japan charge port taxes and gratuities separately from the cruise fare, making the total cost very expensive. Because of this, I almost gave up on booking a cruise.However, I found Southampton Cruise Centre. Thanks to you, I was able to successfully book a cruise within my budget.Thank you so much for your help. Now, I am just looking forward to enjoying the cruise!
2026年6月29日
Southampton Cruise Centre からの回答
Thank you so much for your wonderful review.
It means a great deal to us that you chose Southampton Cruise Centre, and we're delighted we could help you find a cruise that suited your budget.
We hope you have an unforgettable holiday, and if there's anything we can help with before you travel, please don't hesitate to get in touch.
Kind regards,
Southampton Cruise Centre
This is the first time we've booked…
This is the first time we've booked through Southampton Cruise Centre, and it was on the recommendation of a friend in England. We are very satisfied with Jennifer's attention and professionalism. In other words, it was our first time, but we're sure it won't be our last. Thank you for everything, and if I had to give a satisfaction rating, it would definitely be a 10+.
2026年7月3日
Southampton Cruise Centre からの回答
Thank you for your wonderful review, Josep.
It means a great deal that you chose Southampton Cruise Centre after a recommendation, and we’re so pleased your first experience with us was such a positive one.
Jennifer will be delighted to read your kind comments, and we look forward to helping with many more holidays in the future.
Kind regards,
Southampton Cruise Centre
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確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。