Spain-holiday.com レビュヌ 

126
•
TrustScore 5段階評䟡の1.5

1.7

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5぀星のうち1の評䟡

Tienen anuncios de propiedades en alquiler con son scam, no hay manera de contactar con la empresa para informarles, el email de contacto no existe y el formulario de contacto no funciona. Sin emb... もっず芋る

5぀星のうち1の評䟡

Bookiply has killed Spain-holiday.com I used to advertise a few properties successfully on SH website with great flexibility, photos, flexible pricing etc. getting many bookings but this has entirely... もっず芋る

5぀星のうち1の評䟡

We booked an apartment and were all set to go, flights booked, etc. A few days later we received an email to say our booking was cancelled and we were due a refund; we received our money but they trie... もっず芋る

5぀星のうち1の評䟡

Spain holiday destinations for me are a thing of the past. Most places are all 60's to 70's hotels and purpose built units. The money they have taken over the years has clearly not gone back anyw... もっず芋る

䌁業情報

  1. 貞し別荘

さたざたな倖郚゜ヌスから提䟛された情報

Spain holiday Rentals in Spain. Spain-Holiday offer vacation rentals in Spain. Spain holiday lettings in Spanish holiday homes in Spanish villas in Spain holiday Accommodation for rent in Malaga,Alicante,Barcelona,Costa del Sol,Costa Blanca,Costa Brava and mallorca


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1.7

ひどい

TrustScore 5段階評䟡の1.5

126件のレビュヌ

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1.7

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5぀星のうち5の評䟡

A truly five star service

A truly five star service, a prompt and personal response from the team whenever I have made contact,,, website very easy to use, managing the calendar and reviews and adding or amending content is simple, enquiry levels are excellent and our properties continue to be almost fully booked. As owners we retain control of our bookings and payments...
. this is almost unique now within this giant industry... we are also verified to ensure people wishing to rent can do so with confidence whilst they benefit from being able to communicate with us directly from the very first contact. Thank you Marianne, Helena and Jimmy, its very nice to have real people to deal with and not an automated phone system!

2018幎8月14日
自発的なレビュヌ
Spain-holiday.com ロゎ

Spain-holiday.com からの回答

Dear Sue,

thank you for your review.
We hope to continue being your advertising portal for many more years to come :-)

Kind regards
Marianne, Jimmy and Helena
www.spain-holiday.com

5぀星のうち1の評䟡

shocking support from Spain-Holiday.com


shocking support from Spain-Holiday.com on a recent holiday to Gran Caneria. We had issues with the Villa not being advertised correctly i.e.telling us it was three bedroomed and two bathrooms, when in fact it was two bedrooms and 1.5 bathrooms......Spain-Holiday then took no responsibility saying we would have to sort it ourselves with the vendor,
be very very careful with this outfit, I would never use them again and never recommend them to anyone

2018幎5月23日
自発的なレビュヌ
Spain-holiday.com ロゎ

Spain-holiday.com からの回答

Dear Mr Savigar,

We are very sorry that you had a holiday experience that was less than satisfactory.

Spain-Holiday.com is an advertising portal which advertises holiday rental properties direct from owners and rental managers.

Since you contacted us in relation to the problems you experienced in the rental property, as per our customer support policy, we have liaised between the two parties - yourself and the rental manager - to try and find a satisfactory solution.

On this occasion, the rental manager proved to our satisfaction that the property was as described in the add. Furthermore, the villa has been online in our websites for 7 years and has 19 five-star reviews so it is hard to understand your claims, especially when you have not provided any proof to our customer service department.

5぀星のうち1の評䟡

Villa sold, not even notified 12 weeks before our holiday and no refund!

In 12 weeks before our holiday to Tenerife to a villa booked at spain-holiday.com, I googled the villa to find more info on it. I found it was up for sale and actually sold. I contacted Tina Botel who was listed as the owner of the property (but actually isn't after all and money was sent to another lady, whom i'm guessing is the actual owner?!) to see if the booking was still going ahead with the new owners. I heard nothing. Spain-holiday.com have misled me, thinking (as stated on their website) that I would be booking with the owners directly and also that the money is held by them so I would have complete security. I have not had a refund not even told the booking had been cancelled until I contacted the website directly. This was 12 weeks before our holiday all flights booked and 4 children in tow, including a 1 year old. Were we to arrive on the day trying to contact someone for the keys to be told it was sold months ago, and totally stranded?! Trying to find a hotel room for 2 adults and 4 children on the day?!
The booking system is terrible and not secure at all. Tina is uncontactable and the previous owners still have our money. We are shocked and horrified to be treated this way.

2018幎5月16日
自発的なレビュヌ
Spain-holiday.com ロゎ

Spain-holiday.com からの回答

Dear Mrs Carter,


We are very sorry for the situation you have experienced regarding Tina Botel, whom we never before had received any complaint about or the holiday home you rented.

Unfortunately, the owner died in an accident and we requested Tina Botel, the rental manager, to sort out all canceled bookings, yours included. Many were refunded, however Tina Botel disappeared and we are still unable to get in contact with her to get your case rightfully sorted out your loss of 375€. The holiday home was removed from our portal from the moment we learned about this tragic case.

After speaking to the police they informed us that you must report Tina Botel personally and we are therefore not able to do this on your behalf unfortunately. Spain-Holiday has only been an intermedia and a portal to help you find a holiday home to rent and have not been involved in the payment /transaction of money.

If you wish to make secure booking you can book directly through our secured portal by choose a holiday home on our website marked with “book now” Here you pay directly to Spain-Holiday.com and not the owner, and no money is paid to the owner, before the guest arrives in the holiday home and approves it.

Best regards
Support Team of Spain-Holiday.com

5぀星のうち5の評䟡

What a personal service!

We are extremely happy with the professional and very friendly service of Spain Holiday. They do everything they can to help you and they listen to your concerns. They respond very quickly and even by phone they make time for you. Greatly recommended!

2018幎4月11日
自発的なレビュヌ
5぀星のうち5の評䟡

The best online holiday property 


The best online holiday property company! Everyone at Spain Holiday is great – I know if I have a problem that I can send an email and I will get the problem resolved quickly and easily, someone is always there to help and advise. Brilliant. They always provide an excellent service.

2018幎2月10日
自発的なレビュヌ
5぀星のうち5の評䟡

Many Thanks !! Spain-holiday Support Team.

Dear Sir/Madam,

I would like to commend the Support team at Spain-holiday.com. In doing so....! If I may single out, Jimmy, a true gentleman, for his continued patient diligent assistance & support in helping me with my all my inquiries regarding my recent new property advertisement. Jimmy, was at my beck & call at all times... by email, by telephone, guiding & talking me through.

Many Thanks, Jimmy

Sincerely, Anne

2018幎2月7日
自発的なレビュヌ
5぀星のうち5の評䟡

Alongside my husband Clive we manage a 


Alongside my husband Clive we manage a select number of holiday villas for holiday rental on the Island of Mallorca. We have been advertising with Spain Holiday for a year now and we are absolutely delighted with their website. We always receive great enquiries from prospective holiday guests and the dashboard and enquiry facility are efficient and easy to use. In particular we really appreciate that we are able to exchange telephone numbers with our guests right from the start as this makes the booking process much easier and reassuring for everyone concerned. The Spain Holiday customer service team are also always available if we need them and they are really helpful. We would thoroughly recommend them to anyone thinking of advertising their home for holiday rental. Sarah Bowers, Celestial Villas Mallorca

2017幎11月13日
自発的なレビュヌ
5぀星のうち5の評䟡

One in a million...

Company are super efficient and incredibly helpful.

System is quick and easy to use. There is a vast number of properties for all budgets and I found my apartment to be exactly what was advertised.

Even though I work for an on line booking agency I won't go anywhere else. Thanks for an awesome experience.

2017幎9月15日
自発的なレビュヌ
5぀星のうち1の評䟡

Due to me complaining they will not send me review link in fear of a one star rating!

I booked a this villa Villa Paradise owned by Angela Spinelli de la Scala via this website and stayed there for 17 days in August 2017. The property was mis-described and when complain to spain-holiday.com they will not send me a review link in fear of a negative review.
The villa in question was totally misdecribed and owner was extremely rude and non accommodating. Spain-holidays.com did NOT help at all and i would never book via this site ever again.

2017幎9月3日
自発的なレビュヌ
Spain-holiday.com ロゎ

Spain-holiday.com からの回答

Dear Mark,

It is with sadness that we read your review, firstly because we work hard for our guests to get the best possible holiday experiences in homes booked via our portal, and secondly because your review is based on simple misunderstandings.

Our review system works the following way: The day after the guest's departure an automated review invitation is sent to the email address that was used in the original enquiry.

In your particular case, we were contacted by a person called Ruth requesting the link to submit a review, but from an email address which was not recognised in our database. Before we can send out review invitations to unknown email addresses, we first need to validate the person, the holiday home and the booking, to ensure we send the review link to the right person. This is done for obvious reasons such as to prevent fake reviews (both positive and negative) being made by third parties.

RuthÂŽs email request to submit a review was received on a Friday late afternoon, out of office hours. Subsequently, your review on Trustpilot was submitted on Sunday night - before we had a fair and reasonable opportunity for us to respond to the original email request from Ruth.

After the Property Owner confirmed that Ruth formed part of your group, the review invitation was manually send via email on Monday morning. So now the holiday home has two reviews from your party.

In response to the comments raised in the review, the Owner of the Holiday Home, which until now only had 4.5 and 5 star reviews, has gone through your feedback to make sure that any discrepancies between the description in the advert and the property have been fixed.

Best Regards
Jannich F. Petersen
COO

5぀星のうち1の評䟡

My negative review of a recent holiday has not been posted on the website

I have recently returned from a holiday property acquired through Spain-Holiday. The property had been mis-described on the website, both in terms of location to the beach and shops, but moreso in terms of the amenities at the property and the accommodation.
I submitted a review but it hasn't been posted. An email response from Spain-Holiday advises that since the review received fewer than a 3 star rating, the review won't be posted until 3 reviews are received. So, it effectively blocks the negative feedback. There were no reviews posted when I booked, and an honest and transparent account of the property I rented would have stopped me booking the property.
In the meantime, the website description has been changed, but still remains inaccurate in some respects.
Spain-Holiday exempt themselves from responsibility for the accuracy of property descriptions on their website. Read the T&Cs before committing through the website, they are effectively absent of obligations to renters. Spain-Holiday keep properties on site they are fully informed are not correctly described.
An apology, an indication that the advertiser would be asked to revise the description to avoid the situation for future guests and wishing me a nice day was all I got by way of response.

2017幎8月13日
自発的なレビュヌ
5぀星のうち3の評䟡

No support from Spain Holiday in case of troubles with the owner of the house.

Spain-Holiday has a big supply of many nice houses. They are also service minded and kind. But they cannot support you, if you get in troubles with the owner of the house, inclusive incorrect information. We lost 3.830€ because of that. We had rented a very nice house "View14" in Sayalonga for 2 weeks in July 2017. But when we arrived, we experienced that the 2 - 3 kilometers access road to the house was extremely difficult and dangerous. It was a narrow gravel road with big holes. Two cars could not pass each other, so one of them has to go backwards on the very steep road. Before renting the house, we had asked the owner, Frank De Baerdemaeker about the access road, but had got wrong and insufficient information. We could not stay in the house because of that. And the owner would not give us any refund of money. Spain-Holiday was polite and kind, but could not help us.

2017幎8月9日
自発的なレビュヌ
5぀星のうち5の評䟡

A fantastic holiday through Spain-Holiday.com

We found Spain-Holiday.com after searching the internet for days trying to find a villa that could accommodate our family at the right price.
Spain-Holiday.com has hundreds of villas and apartment on their site
and finding the right one for us did not take long. A lovely villa in Calpe privately owned with lots of space and a lovely pool. We contacted the
owners and very quickly confirmed our dates and price and booked.
We had a wonderful holiday and we will be using Spain-Holiday.com
again next year when we are expecting more family to join us. I have also recommended friends who are now looking to booked.
The whole process was simple although we had to communicate with
the owners and make a deposit with a bank transfer we were very happy with the way it was done.

2017幎8月1日
自発的なレビュヌ
5぀星のうち5の評䟡

The best internet villa holiday company

I have advertised with spain-holiday.com now for 2 years and they are by far the best internet company for villas around.
They have a really good customer support team who always deal with any problems that you might have.
I used to use OD but they have no back up support at all and when they do answer itÂŽs always 5 days to late, hopeless.
I would recommend this company to anyone who has a villa to let.
Keep up the good work spain-holidays.
Regards
Barry Hobbs

2017幎6月27日
自発的なレビュヌ

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