Structube レビュー 1,294

Have just contacted customer service to find out when a bed I ordered Aug 29th is expected to be delivered. Email shipping have date of Sept 11 for delivery. They can’t even tell me where it is or when I can expect it and it’s a 14 Working Days before I can call and ask again. I wish I had read the reviews before I ordered from them.

DO NOT. I know it's tempting because their prices are reasonable but DO NOT. I purchased a table that came fully damaged (2 of 4 legs damaged and the table top is damaged as well - it looks awful). I've been going back and forth with customer service for 3 weeks to try to either return, replace or get these parts replaced. I called them THE DAY I opened the package to report this. They've tried to buy me off with $60 to just deal with it, and now want $80 for me to return the table. I told them I could put it back in the box but that some of the packaging had to be opened for me to even see the damage which seems to be the issue. Apparently you need to have x-ray vision to see the damaged product. Every time we connect either through my customer service ticket or over the phone, they tell me that someone will be in touch and not to worry. Be better Structube. YOU sent a damaged product.

I bought a furniture back in march 2024, the sofa cost me 1000$. After a few month on a barely used sofa when i sit on it there is a cracking noise. On top piling start appearing. When i called, they said for piling its not covered but my concern is the poor quality of the product.

They have started earning money from customers pocket for no reason! My sofa is not even delivered and they charge 70$ for returning the product! Let's assume it is delivery cancellation, they still charge you for returning in person if they are willing to accept it! They even did not mention it! WORST customer service! I shopped at Donmills store and very unprofessional and rude staff! Never will be back, I used to be a frequent buyer from structube and do not recommend to anyone! Sorry for you guys!

Worst customer service EVER.

I have now had my couch delivered to me with no hardware to build the couch for 2 weeks. There is no such thing as a manager to talk to and they make you feel like you’re trying to steal the hardware THEY forgot to send. 2 weeks for them to get me my missing pieces. Not one person has tried to help. DO NOT BUY FROM THIS COMPANY. I also have a 3&2 year old at home with no couch for 2 weeks.

Le structure sur métropolitains. Mauvais service pas de Bonjour et une vendeuse qui me disait qu'elle ne vendais pas de lit alors qu'il y en avais pourris!

Poor customer service and communication post-sale. Return and exchanges policy is very poor compared to competitors. Highly recommend you look at other options that have a more customer centric policy, particularly at this price.

Firmly believe this company is from Dante's 8th circle of shytt.

Horrendous company who have have no care for their consumers. Ordered a night stand in June, in August was finally able to assembly. A WHOLE 2 MONTHS. Multiple issues from Structube: wrong parts and vendor failing to deliver.

1. Sent me wrong parts TWICE. Lack of care or urgency. Customer Support is terrible and do NOT have any empathy for consumer's frustration. Dilly dally all day, taking their sweet time with responses. Took me well OVER ONE MONTH to get 1/2 of my issues resolved after constant follow up and prodding from my end.

2. Paid $60 in expedited shipping fee and their chosen vendor is Canada Post. Canada Post agent failed to deliver the item and directly sent it to location for pick up. I followed up with CP and raised this with them. No where did Structube mention any follow up with their vendor, just "we're investigating this". What is there to investigate? Structube fail to understand if consumers are to pay a shipping fee, that the shipping be delivered appropriately to the location. Consumers pay a fee for the convenience - otherwise one would choose FREE pick up in store. Explained this to Structube - they simply do not care and provided round about excuses speaking about tracking with tracking number. Insulting and pathetic not understanding where the consumer's frustrations lay; does Structube really think consumers are stupid and not know how tracking works?

Understanding that customers may not always be right, however both issues reside with Structube to begin with. Structube IS NOT WILLING to provide any sufficient resolution (ie. no refund on shipping fees, discount, apologies etc). and is more than willing to dump the problem on the consumer.

Retrain your Customer Support department and your policies. What a dump of a company.

I WOULD NOT RECOMMEND THIS COMPANY, THEIR PRODUCTS, THEIR SERVICE STANDARDS. SPEND YOUR MONEY ELSEWHERE.

George W Bush once said "Fool me once, shame on...shame on you. Fool me—you can't get fooled again."

Well I did, twice now I have ordered sofas from Structube. First the 3 seater kinsley sofa, which was delivered reeking of vinegar? and the bottom dust cover shredded. Returned. Next up the Hillary 3 seater was delivered (after a looooong wait) visibly broken. :(

Hillary sofas are now sold out again, structube tells me I have to store the broken sofa in my living room for a month and a half minimum before my replacement will arrive and at that point they will take away the broken s.ofa... nope.

Buyer beware, I suggest to just save up and buy better quality at better stores if you can.

For everyone else I'll see you at IKEA!

Worst of the worst, they canceled my order 2 days before the delivery date. When I called, they tried to gaslight me that we had a conversation about the order cancelation (we did not).

I asked them to check their chat and sent the record of the call for prof.

They caved… they then said : sorry we made an error but can’t do anything :), but it’s not really our fault ?!?!?

You get refunded for the things you bought 3 months ago ! And can have a 10 % rebate on something. Also the furniture you juste bought is out of order, you can just repeat the process, order again and wait at lesser 3 months.

The next week they delivered at the wrong address without warnings ! The “Cancelled order”, which add still not been refunded. (And never would)

Meanwhile, I had already bought the furniture for somewhere else.

They are incompetent beyond belief.

Ordered a ‘soft’ sofa. Had it delivered June 1 st 2024 but couldn’t unwrap it for 2 weeks due to renovations in that room. Finally I sat on it for a week and it’s terrible. Hard seat cushions don’t fluff up and I practically roll off the seat it’s so badly constructed. I’ve wasted almost $1000. The ‘ policy is no returns after 7 days of delivery.

Unbelievably terrible customer service, tried to scam us out of a rescheduling fee after one of their customer service reps wrongly rescheduled our delivery, when they determined they’d messed up they did not communicate to us that we could reschedule, and when we finally did get the furniture we paid for, it arrived in boxes that were unceremoniously dumped in my entryway by delivery staff. Terrible company, terrible experience purchasing from them and strongly recommend against ordering from them

Tous les meubles que j’ai commandés chez structube sentent TRÈS mauvais. Je me pose de sérieuses questions sur l’hygiène dans leurs entrepôts . Les instructions sont vraiment pas claires pour monter les meubles et la qualité des matériaux laisse à désirer sans parler des personnes désagréables et très snobes qui travaillent dans les magasins sur St Catherine et René Lévesque. Dernière fois que je commande chez Structube.

Achat d’une table Kotai et déception sur tous les aspects! La table arrive et le dessus s’enlève sur les côtés avec les ongles.Il manque un morceau dans le bas d’une patte et les deux sont bossées et renfoncés. Vraiment de piètre qualité. Service client offre l’échange et dit table BO donc dans 2 semaines.. reviennent par courriel pour prolonger de 2 autres semaines et ainsi de suite.. nous sommes toujours en attente! N’avons jamais de réponses à nos questions et ne veulent pas garantir que la prochaine table livrée sera conforme et vérifiée avant l’envoi. Ca semble ben beau Structube mais c’est de la pure m!

Nous avons acheté le fauteuil Anita qui, après deux semaine, s'est mis a décoloré anormalement. Les gens du service à la clientèle ne veulent pas reprendre le fauteuil en disant que la garantie ne couvre pas la décoloration et que nous n'aurions pas dû mettre le fauteuil près d'une fenêtre. Après un mois, le fauteuil que nous avons payé au delà de 500$ a l'air d'un fauteuil de 30 ans d'usure. Vraiment très déçu de la qualité qui n'est pas au rendez-vous. C'est assurément notre dernier achat dans ce magasin. Le fauteuil que je déteste aujourd'hui me le rappel tous les jours

Exceptional post sale service. My order was a mess and I made a few mistakes which they were very accommodating about. Bed is the Clarence and it smells like fresh wood, looks perfect in my son’s room (I would get it too).

Après lachat désastreuse de mon divan ,, problème et non échangeable après deux jour ,,, LE SERVICE APRÈS VENTE C PAS BON ,,,fini

Ive had the Moss bed in size queen for 3 years. At first it was fine. Then after about a year and a half it started creaking and shaking. Upon closer inspection, the issue is that the center attachment does not attach properly to the headboard. There's two big screws that are supposed to keep it in place by screwing into the headboard, however the attachments that they screw into are just resting loose within the particle board of the headboard and you can just move them in and out by sitting and shifting on the bed. At this point i literally have to prop the center attachment by putting items underneath it for fear that it will just give out. The whole bed still creaks and shakes horribly.
I do not expect a 500$ bed frame to last barely more than a year. Extremely disappointed.
Have left a similar review directly on the Structube website and it was never posted.

J'avais opté pour le style Structube moderne et élégant. Ayant maintes fois assemblé des meubles IKEA, je n'étais pas prise au dépourvu sauf lorsqu'il a semblé qu'un problème d'usinage soit à la base d'une impossibilité de monter correctement la commode Conrad. Structube a choisi d'ignorer mon commentaire et se dégage de toute responsabilité ne souhaitant même pas vérifier mes dires.
Ils ont perdu ma clientèle et si j'étais allée chercher des opinions de la clientèle sur cette entreprise, je n'aurais JAMAIS acheté chez Structube. Soyez vigilants et à vos risques et périls !

We’ve bought a so called solid wood stand from structube. The price was amazing because It said solid wood.
We wanted to make sure it is SOLID wood and we called Structube to confirm. The call Center staff said she didn’t know and transferred me to a store. Store staff said they were not sure. They went to check a sample and confirmed it was solid. We placed order.
When we received it, we checked, and it is meticulously “solid wood covered”. They used a very thin layer of solid wood and attached it to the surface of I don’t know what’s inside. But it cracked the very first night I used it. Left drawer corner solid wood cover peeled off.
And when you read back the product description, it says “wood content: 100% solid wood, frame: polyxxx”. What kind of description is this? I don’t think it should be used by a candid company. Not going back to structube again. Ps. They don’t allow you to post photos so I have no way to warn other customers. And their website review is a joke. They will “review” your comments before they post it.