Structube レビュー 1,294

If I could rate this company a 0, I would. They are very undeserving of even a 1 star. I received my item without the proper hardware and when I called in to let them know the rep on the phone told me that it was impossible, After explaining to her that I was indeed not an idiot and can count the number of screws provided she told me to take a photo of all the items in the box and to let them know what hardware was missing (80% of them). 2 weeks later and they still haven’t located my hardware and they want me to put in a refund request, which by the way can only be done 7 days after you received the item. Long story short, you’re better off going to Ikea.

Bought a sideboard and it is terrible quality. It it already warping in the middle without anything even inside because the centre leg isn’t long enough to touch the floor to support the weight. The doors also do not align. Tried contacting customer service multiple times and they will not let me return it. Terrible products and even worse customer service

I bought my cloud couch in January. At first we loved it. It's only been five months, and the fabric has completely pilled, and the cushions are totally flat, so you are sitting on a hard surface. I've read that they don't put up bad reviews on their website....so this is the reason for the high stars there. I wanted to make sure people knew to stay away from the cloud couch.

Hope you have a big garbage bin. Terrible quality. Lasts 3 months.

Damaged Office Desk, After numerous attempts to get the situation resolved, including sending photos of the damage and spending countless hours on the phone, I am still without a satisfactory solution. The lack of communication and unwillingness to provide proper customer support is appalling.

Runaway

I received a bed that was damaged, evident by the box. I called customer service to inquire how to rectify or get a replacement part. They can't tell you if the part is in stock or provide you with any kind of timeline. It takes 3 business days to figure this out even though i provided the part number, and pictures while i was on the phone. They can't tell you how to return the item, or how long it will take to process a refund. They don't offer a discount in place of a part (that may take forever to get). I remained polite and after we went around in circles, i asked to speak to a manager or supervisor...that takes 3 business days as well. RIDICULOUS and absolutely NOT helpful. Don't waste your money by supporting this company! This was my first and will be my only purchase from Structube!

Worst service, Terrible product. Had to wait 6 months for 2 boyd chairs, visited the store 5 times for missing parts, damaged legs and they are unwilling to offer any solution nor any compensation. Their only solution after 6 months is to return them and that's what I did.

I ordered a bedroom set consisting of a bed, night table and 2 dressers. When I went to out the 2nd dresser together, the box 2 of 2 was the wrong colour. I advised them right away and it took them a month to exchange the box for me. Finally, when they delivered the exchange, I opened the box and it was again the wrong colour. I had to go through the whole customer service process again, another month, and they advised that they have to pick up the dresser and refund me since the unit is now in back order until September. I asked if they would just exchange it for a floor model, or issue me some discount for the issue but 1, they do not sell floor models, and they would not issue any type of discount since it was only the back panels of the dresser. The dresser is made so that they are completely finished back pieces so that the backs can be exposed. They are the heaviest pieces of the whole dresser. They refused any type of discount. It’s disgusting, that they do t even try to work with you to get a resolution in a decent amount of time. Pictures and explanations were sent with original emails yet they still come back asking more questions and delaying. About 5-8 emails back and forth just for them to give you an answer on the original claim and 2-3 days before they reply again. I will NEVER purchase from them again!! Terrible customer service and resolution.

One of (if not worst) return policies. Customer service was awful. If you’re not 100% positive on an item DO NOT purchase from structube. Pretty sure they make it so inconvenient to return things on purpose. You’ll get passed around for days/weeks (maybe even months), in hopes you decided it’s too much effort.

Purchased “new” but what I received was obviously a floor model with scuff marks on the corner of my sofa, missing washers and screws and 6 screws that didn’t even belong to the product. This will be my first and last time buying from this company.

Recently purchased 1 upholstered bed frame, and 2 wooden slat bed frames. All 3 products were very easy to assemble and very good quality. the staff at the South Common location were very helpful. Just purchased a LIAM Buffet table, good looking product
but a little bit of confusion when assembling.

Je ne recommande pas cette compagnie... fuyez!
Commande passée en Janvier, toujours pas de suivi ou de nouvelle... sois disant les stocks reviennent en juin.
Ils vendent ce qu'ils n'ont pas... et ça semble fabriqué dans des pays étrangers dont ils n'ont aucune visibilité sur les approvisionnements.

I wouldn't recommend the Stractube Chameleon Sofa to anyone planning to use their sofa for more than a year. After purchasing it and using it as a couple with no children, we found that it significantly lost its durability and quality within just a year. The sofa began sinking on one side and started making noises whenever someone moved on it. When we reached out to Stractube's customer service, we were told that this was normal, which suggests they are aware of the low quality of this product. Disappointing experience overall.

Le service a la clientèle est pourri! Personne ne règle le problème du vaisselier avec les portes croches.
N'achetez jamais un produit structube

Nice furinture it seems like good quality but it keeps breaking every 6 months. Sofa bed parts are cheap and do not last long. There customer service could be much better it takes forever for them to finally honor warranty claims. We were once sent a defective furniture and it took them almost 3 months to rectify the situation.

The Zhou Sideboard piece is cheaply made and had many issues with the parts received. Two pieces were missing, and the heights of boards that should be the same did not match (the internal walls were different heights from the external walls, however they should all be flush with the same top and bottom board). As a result the pieces could not be fit together and the drawers and doors are skewed. Also several holes were missing.

This was somehow classified as an "assembly issue" by their customer service team, which refused to replace the piece despite the objective flaws with the parts received. The team was frustrating to deal with and the product is unusable with what we have

Ordered a buffet table in December and still haven’t received it. The newest update was mid April arrival

Ouf je me rend compte que le service commande internet est vraiment négatif....ils prennent ta commande de meubles , t'offre une date de livraison, prennent ton argent et après cancelle pour aucune raison raisonnable et te remboursent pas ////alors on ai pogné pour fe battre pour avoir notre argent que personne ne sait quand on aura notre remboursement.
J'appelle un magasin tout le monde s'en fou
..c'est quoi ce magasin avec service d pourri et ils ce fou des clients

I bought a dinning room sideboard 2 weeks ago. One of the drawers was broken. You didn’t see it till you tried to open the drawer and it was in 2 pieces.
Called structures and they sent an email link
2 times I have followed up on the link and just get a repeat message someone will call. NO CALLS or actual response to my complaint.
Don’t buy from them !

I purchased a table and chairs and one chair was delivered with split wood. I have provided images of the actual defective item plus screenshots of the defective items from your PDF you sent to me. You guys have dragged the issue out for weeks and I’m still sitting on the floor. You have now spent all the kindness and patience I had with your company. I will never, and will tell anyone I know, never to do business with your company, ever. I can say Structube has done literally EVERYTHING not to solve this problem quickly and efficiently.

I hate your company for leaving me on the floor like a fool in front of my family for three weeks.

You have lost a customer and hopefully many more with your useless customer support.