Sun-hat Villas & Resorts レビュー 

Fantastic trip to Portugal with Sun Hat from start to finish. Rather than focusing on the villa itself (which was superb), I wanted to mention the customer service both in the UK and locally in Portugal.
Throughout the booking process there was always someone picking up the phone who were able to questions on the spot, and if not, they always called back quickly with the right info. This was hugely beneficial to the overall experience and a million miles away from the ‘online only’ service model.
Would recommend

Great company - every team member so helpful and go out their way to help. We were even offered loyalty cards to use against golf and restaurants which was a pleasant surprise and worth a lot when playing the Portuguese top courses

This is the fourth consecutive year we have booked with Sun Hat. Their service has been very personal in guiding us to the best home in the best location and we would not go past them for renting a home in Portugal.

Very helpful with the booking process to find us a villa with slightly awkward dates. Villa was fantastic, great updates throughout and a really helpful local contact. Will definitely use again.

When booking our holiday, Sun-hat were so helpful and organised. It was easy to book and pay.
On arrival the villa was pristine, absolutely luxurious. We were so happy.
Help from Charlie at Sun-hat was given straight away and it was great knowing that we could message someone with any issues.

This is the first time we have used SunHat Villas and will definitely use them again. Communication and information was very good. Our deposit was returned within a few days of leaving the accommodation.

Where do I Begin, we were advised to contact our rep on leaving the airport, so he could meet us at the Villa, when I did he told me he was running late so we had to wait quite some time for him to arrive, Villa Amie which we had booked for two weeks and paid quite a lot of money for the stay, looked absolutely beautiful on the website, and granted it is a beautiful house, but it has been very poorly looked after and needs a lot of tlc, but the house was absolutely filthy even I found a cockroach in the kitchen sink I did complain to my rep but she just said, oh so sorry will tell the cleaners to be more attentive when there due to come in a few days, so in the meantime I had to buy cleaning supplies and clean myself then myself and my husband were bitten constantly I complained to my rep, to the house manager, to the head office back in England all while I was there on my family holiday, they said they would send pest control to check the beds while we was out, and that the cleaners would come and clean the villa so we went out for the day, we arrived back to find the beds all ripped apart and no one had been to clean, so again I had to complain, I could go on but i will state that I will never use sunhat villas ever again and will go back to sandy blue villas, because our April stay with sandy blue was faultless the house was gleaming and the staff even had a food pack on arrival for us, which was a great little gesture, especially with two young children, sunhat villas I do not recommend.

In response to the reply from sunhat villas. No one arranged any cleaning of the villa, it was done on its due date, as I stated! And there was no extra cleaning needed on our departure as I had even pulled out beds and settees and cleaned up dust and hair clips from the previous renters. And had anyone ever got around to cleaning the high front window ledges because I’ve never seen as much dirt and insects from months possibly years of never being cleaned. And the damage you refer to the broken mirror well that fell off and almost landed on my 6 year old son. As it wasn’t very secure in its place. But I did pay waiver damage for my stay. And I have every message and every email. As well as photos of the dirty house. I have never once tried to negotiate any compensation from your company. I wanted a clean villa at the time. Or for someone to come asap and clean it. I’ve never wanted any money nor have I asked for any!!!

Easy to book with everything as promised, good communication leading up to and throughout the trip.
Plenty of information to cover any and all holiday requirements all in all a very well run operation.

From start to finish I lived this holiday. All the information was provided and clear instructions were given as soon the holiday was booked. Loved the space and the pool area of the place we stayed. Tina the holiday rep was always in hand and with some great recommendations for local restaurants and bars. We will be back. Thank you Sun Hat Villas!

We had a great trip, everything Sun Hat Villas put in place went exactly to plan. When we had a need to contact Tina their local rep she responded positively and quickly so we had the information we needed promptly

We have rented many properties from sunhat villas over the years & have always been happy with their service & their staff. Great friendly company to deal with.

Have used Sunhat. Last few years very helpfull and will be booking again top class accommodation and Staff

Booked twice through Sun-Hat and they were excellent both times. Really great accommodation and very friendly and professional service. Would highly recommend to others.

Superb service from start to finish. Adam went above and beyond with our bookings. Very professional and helped us enormously. Would definitely recommend this fantastic company.

We have used Sunhat now for the last several years. They have delivered on some superb Vila’s and have always been super helpful and responsive. This a very friendly and professional company that we will always use for future holidays.

A 10/10 experience this company is so professional the communication is of the highest standard from enquiring about a villa to booking the villa nothing is too much trouble I would book with no one else amazing and make you feel reassured and happy to answer any questions at all you have to ask thankyou guys .

This company is so efficient they were able to get me a villa for me and my family for the dates I needed which was beautiful and exceptional value. They kept in touch throughout the booking process and throughout the whole holiday so everything went so smoothly. I cant thank them enough and will definitely be using them again. Dianne Coughlin Lytham Lancs

Brilliant company. Super personal service, and they do exactly what they say they will. Nothing was too much trouble.

I recently had the pleasure of staying at Palmyra Resort, and I can't say enough about how amazing my experience was! The resort offers a perfect blend of luxury and comfort, creating an idyllic getaway. The accommodations were spacious, beautifully designed, and equipped with everything we needed for a relaxing stay.

The stunning views from our room were breathtaking, and the resort's amenities were top-notch. From the serene pools to the well-maintained gardens, every aspect of the property exuded tranquility.

We felt safe and looked after throughout our time at Palmyra Resort, which truly enhanced our experience. It was the perfect setting for a lovely holiday, and we are already planning our return! Highly recommend this gem for anyone looking to unwind and enjoy a beautiful getaway.

We have booked our holidays in Portugal with Sun-hat Villas for the past few years. They provide an excellent service and nothing is too much trouble.