Bought a size too small so went in store to return and buy the correct size (order details and website state you can't exchange an order). Luckily, however, the person at the till was kind enough to d... もっと見る
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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Friendly staff, great items in store. Only 1 issue is a concern on accessibility and how packed the shop floor is with merchandise, barely much room to move in between clothes racks, quite uncomfortab... もっと見る
企業が回答しました
The staff in the bluewater superdry store were sitting around chatting & not paying any attention to your customers. When I made my purchase, the store was empty & the woman on the till was half aslee... もっと見る
The staff in the store ordered me an out of stock item for delivery to my home, that arrived within a couple of days.
企業情報
Superdry - Bluewater について
当該企業による記述
Superdry & Co stands as an authentic premium outfitter, built on the pillars of craft and culture. Our collections revisit heritage garments from iconic outerwear to refined jersey, shirting, and denim. Reimagined with contemporary tailoring, premium fabrics, and meticulous attention to detail. The result is a timeless wardrobe that balances quality and versatility, empowering confidence while maintaining an understated sophistication.
For customer support please visit our Help Centre.
Help Centre Visit the website Shop womens Shop mens連絡先
Upper Thames Walk, DA9 9ST, Greenhithe, 英国
- 01322 313673
4.7
優良
515件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Brought 2 jackets they are
Brought 2 jackets they are
Lovely, staff very professional & helpful. Thanks
2026年1月31日
Return process is stupid
Return process is stupid I wanted to exchange an online order as size was wrong had the item refunded and then had to purchase what wanted. Through doing this I lost £35 as when I purchased online I paid part card part gift card, I got the card money back but lost the gift card part due to not having the gift card anymore as I used the full amount to make part of the purchase.
2026年1月6日
Staff
Staff , friendly and helpful. Good choice. But unfortunately what I purchased was reduced and paid full price. Didn't realize whilst in shop as it was a busy day, lots of shopping for Christmas presents. So when I got home I had to travel back to store. The staff refunded the difference with no problems. But wasted an hour because of this.
2025年12月24日
Disappointed
Husband purchased top & trousers for me for Christmas gift and gave me a gift receipt & the till purchase receipt as I needed to return the trousers. I went back to the Lakeside store where they were purchased on Sunday 4 January and found the store closed. I had to then located the next nearest store which was in Bluewater Kent and return the item obviously costing me toll fees to travel to the store in Kent from Essex. Thankfully the staff were helpful in refunding the item back on to my Husbands card.
2026年1月9日
Great jacket
2026年1月6日
Very helpful staff
2026年1月9日
Helpful knowledgeable staff
Helpful knowledgeable staff. Easy returns. Well made interesting clothing. Never disappoints.
2026年1月8日
My daughter attempted to use a valid…
My daughter attempted to use a valid gift card, yet we were unable to do so because the card was inexplicably placed on hold. We had to visit the store three separate times, and each time the staff were unable to explain the issue. They repeatedly tried contacting customer service but could not reach anyone.
For such a large brand, this level of service is unacceptable. The staff acknowledged that the card was valid, yet they were reluctant or unable to provide any meaningful assistance. As a result, we were forced to purchase another ticket, as my daughter urgently needed it for her winter trip.
Extremely disappointed with the overall experience.
2026年1月5日
Great brand
2026年1月4日
Where is my guarantee?
Good quality product and helpful, friendly service. However, the promise of a 1 year guarantee to be sent by email produced merely an email receipt with no mention of a guarantee. It has, in addition to, resulted in daily marketing emails!
2025年12月29日
Sue @bluewater store in the fragrance…
Sue @bluewater store in the fragrance store is a lovely lady who has assisted me a few times. Always helpful and smiling 😃
2025年12月18日
自発的なレビュー
Found what I need d with the help of an…
Found what I need d with the help of an assistant. No queue and blue light card was accepted! Bonus
2025年12月22日
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