Banner for Superdry - Bournemouth

Superdry - Bournemouth レビュー 

174
TrustScore 5段階評価の4.5

4.6

Part Ground Floor, BH1 2AD Bournemouth, GB


レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち5の評価

I am absolutely addicted to Superdry, especially their beanies because they come in so many amazing colors. I love collecting them, and the sales on the older models are fantastic. The staff at the Bo... もっと見る

5つ星のうち2の評価

Wrong item sent click and collect. Had to go back into a store as online and telephone customer service was impossible to access. Whilst the people in store were very helpful, the whole experience was... もっと見る

5つ星のうち5の評価

The sales person was extremely helpful in helping choose a Christmas present for our son. The article was not on the rack but he said his stock control unit indicated that there was one in store, whic... もっと見る

5つ星のうち5の評価

Excellent service in store, staff were extremely helpful with ordering in an item not stocked in the store. Polo shirt arrived and was considerably smaller than other in-store polo shirt. Staff assis... もっと見る


企業情報

  1. 衣料品店
  2. 紳士衣料店
  3. アウターウェア店
  4. ストリートウェア店
  5. 婦人服店

Superdry - Bournemouth について

当該企業による記述

Superdry & Co stands as an authentic premium outfitter, built on the pillars of craft and culture. Our collections revisit heritage garments from iconic outerwear to refined jersey, shirting, and denim. Reimagined with contemporary tailoring, premium fabrics, and meticulous attention to detail. The result is a timeless wardrobe that balances quality and versatility, empowering confidence while maintaining an understated sophistication.

For customer support please visit our Help Centre.

Help Centre Visit the website Shop womens Shop mens

連絡先

4.6

優良

TrustScore 5段階評価の4.5

174件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.6

すべてのレビュー

(174)

過去12か月のレビュー数: 13,951

レビューを書く
Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち2の評価

Shoddy Branding

Long term Superdry customer, the quality is always on point which keeps me coming back to store and online. I usually by trunks & boxer shorts from Superdry. Always very comfortable and plenty of options in regards to colours. I do have to say however the latest trunks I purchased are below par in regards to the branding. On the waist elastic the wording has been cut in half and then stitched back mid-matched so that it reads supedry, the other pair are not much better with the stitching running through the R which makes it look very distorted. I just think this makes them look really shoddy. I do think for the price of the trunks I would expect better. Purely a visual thing, the trunks are still comfy and I would not return. But it is very noticeable and again I would say it just looks poor from a company that prides itself in quality.

2022年5月29日
自発的なレビュー
Superdry - Bournemouth ロゴ

Superdry - Bournemouth からの回答

Hello,

We appreciate you taking the time to review your recent experience with us. We endeavour to give our customers a really positive experience, so we're really sorry that we didn't get it right this time.

Unfortunately there is not enough information to contact you, but please email us with a picture of the quality issue and your receipt so we can locate the item code, and we can look into this further for you. You can email us on care@superdry.com.

We will endeavour to do better next time. Thanks so much for your review and comments.

Superdry Care

5つ星のうち5の評価

Quality and service

Loved the coats , so many I could buy. Stopped at 2. Service was refreshing from helpful polite staff instore to quick delivery online Def my favorite brand from now on 5 stars plus

2022年2月27日
5つ星のうち5の評価

Fantastic company to deal with...

I ordered the mans Bomber Jacket online, the site is great, so easy to oder from and quick. I opted to collect in-store as I wasn't sure if I was going to be in or not. When I went to the store in Bournemouth the lady that dealt with me could not have been more helpful; so impressed.

The jacket was so well made but I didn't keep it as it was slightly shorten than I'd have liked, but I am slightly older than the majority of Superdry customers so I am sure it would have been prefect for 95% of people. The Returns process was so easy to, very straight forward; I have nothing but good comments for this company.

2021年12月14日
5つ星のうち5の評価

Staff were super helpful

Staff were super helpful. As a senior citizen who had never heard of the name Superdry before asked to buy a certain top for my grandson's Christmas present the member of staff who served me couldn't have been more helpful.

2021年11月23日
5つ星のうち5の評価

Perfect coat

Perfect coat for UK unpredictable weather! Great fit and colour. Ideal for long dog walks and room to layer up when it’s chilly.
Fantastic service online and in store.

2021年7月23日
5つ星のうち5の評価

Good

I recieved excellent service as usual the staff at Bournmouth are always polite and helpful that is why I go there when.on holiday.

2021年6月6日
5つ星のうち4の評価

Would have been 5 stars but online return issues

My items arrived promptly.. However I'd ordered multiple sizes as not certain of fit..
I could not input my data on the returns page online.. I followed all the instructions for order number etc.. I ended up returning them just using collect plus return online.. If you are not going to include paper work to return.. Online returns must work..

2021年5月22日
5つ星のうち5の評価

Shop staff were brilliant in a slightly…

Shop staff were brilliant in a slightly complex return, allowing me to exchange a late gift due to lockdown with a gift card that I could then use at my choice online. I was also pleased to see the renewable packaging that my item was delivered in.

2021年5月13日
5つ星のうち2の評価

Cannot review it yet as I have not had…still waiting

Cannot review it yet as I have not had it delivered.
Apparently it is still in transit somewhere.

2021年4月4日
Superdry - Bournemouth ロゴ

Superdry - Bournemouth からの回答

Hi,

We are sorry to hear that your online order took longer to arrive than expected.

The delivery dates that we provide on our website are estimates, although we do strive to meet these with all orders so it is disappointing to hear if this was not the case. We monitor our delivery procedures and timescales very closely, so customer feedback like yours is a vital part of measuring their success and improving our processes going forwards.

In order to increase the stock available for our customers to purchase online, we now fulfil orders from two distribution centres – one in the UK and one in Belgium. This may mean that we split your order into separate packages depending on where the stock is located resulting in some items arriving separately to others. We also may, on occasion, ship an item from one of our stores.

If you continue to have further issues with your delivery, please contact us on care@superdry.com, or you can contact us Facebook, or through the webchat on our website.

https://www.superdry.com/help-centre/articles/401900000007310

We appreciate your feedback and thank you for taking the time to review us.

Kind regards,

Superdry Care

Trustpilot エクスペリエンス

Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。

プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。

Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。

よいレビューを書くための8つのヒントをご覧ください。

確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。

レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します

詳細情報