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Superdry - Leeds Trinity レビュー 

170
TrustScore 5段階評価の4.5

4.4

18-24 Albion Street, LS1 6HX Leeds, GB


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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち3の評価

Easy to order online, speedy delivery via InPost at my local shop However the sizing was very snug so i needed a larger size (no way was the model wearing medium size), no option to exchange, so end... もっと見る

5つ星のうち5の評価

The help from the staff involved was top tier. Both the Shop Manager & the assistant who helped me made me feel valued as a customer. They were efficient & well informed. calm & patient - even when... もっと見る

5つ星のうち5の評価

What made my experience great was the attention to customers. Both on the shop floor and at the till. The fitting rooms had someone available and the team were always about making sure the store looke... もっと見る

5つ星のうち3の評価

I am new to this country, and this was my first experience buying clothes here. I am not familiar with your company, so I wanted to share my thoughts. There were so many clothes in the center, and as... もっと見る

企業が回答しました


企業情報

  1. 衣料品店
  2. 紳士衣料店
  3. アウターウェア店
  4. ストリートウェア店
  5. 婦人服店

Superdry - Leeds Trinity について

当該企業による記述

Superdry & Co stands as an authentic premium outfitter, built on the pillars of craft and culture. Our collections revisit heritage garments from iconic outerwear to refined jersey, shirting, and denim. Reimagined with contemporary tailoring, premium fabrics, and meticulous attention to detail. The result is a timeless wardrobe that balances quality and versatility, empowering confidence while maintaining an understated sophistication.

For customer support please visit our Help Centre.

Help Centre Visit the website Shop womens Shop mens

連絡先

4.4

優良

TrustScore 5段階評価の4.5

170件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

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4.4

すべてのレビュー

(170)

過去12か月のレビュー数: 13,981

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Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち1の評価

My item still hasn’t arrived despite…

My item still hasn’t arrived despite the staff in store promising it would arrive for the 21st December. I went in store to ask where the item was and they fobbed me off saying I needed to go on line. The queue online was ridiculous and when I eventually got through they couldn’t help. Worst customer service.

2021年12月28日
5つ星のうち5の評価

Waterproof coat

Fantastic service. Ordered my coat one day and it arrived the next day. Unfortunately had to return as too tight. Return was easy online and exchange requested for bigger size. Text messages we received to track return and received the exchange day after!! Coat fits lovely great styling with lots of pockets which I like and is fabulous. Cosy and warm and waterproof. Good competitive prices. Also washable. Can’t fault Superdy.

2021年11月23日
5つ星のうち5の評価

Excellent service and staff

Excellent service. The Leeds store staff went out of their way to find exactly what I was looking for while holding friendly conversation. I was extremely impressed at how on both my visits both sets of staff we’re immensely helpful and friendly. Made shopping a total delight.

2021年10月17日
5つ星のうち1の評価

Goods haven't arrived yet after 1-week…

Goods haven't arrived yet after 1-week and your asking for a review??

2021年8月30日
Superdry - Leeds Trinity ロゴ

Superdry - Leeds Trinity からの回答

Hi,

We apologise for the issues you have experienced with your recent order.

We strive to offer an outstanding service to all our customers and are disappointed to hear that on the occasion, you feel this was not done.

We are happy to see one of our customer service advisors has since dealt with the issue.

We appreciate your feedback and would like to thank you for taking the time to review us.

Kind Regards,

Superdry Care.

5つ星のうち2の評価

Tshirts all ordered same size and as…

Tshirts all ordered same size and as per size guide. 2 fit OK. 1 would be too tight on a small person. Why are all sizes not the same.

2021年8月9日
Superdry - Leeds Trinity ロゴ

Superdry - Leeds Trinity からの回答

Hi,

We are sorry to hear of your unhappiness with the sizing of our products.

As there are no official British guidelines on sizing, interpretations do vary between companies. Superdry is notoriously a slim fitting brand, which may mean that some customers do choose to go up a size compared to when they shop with other retailers.

It is also possible for two products of the same size to differ slightly in size depending on how each item is designed to fit. For example, two T-shirts in a size M will fit differently if one is a slim/tailored fit and the other is designed to be a box/baggy fit.

We still however want it to be easy for our customers to pick the right size for them, so we regularly run ‘fit’ sessions to ensure our sizing is consistent and in line with the rest of the market as possible. We also include a ‘fit finder’ on each product page on our website to help our customers pick the correct size when shopping online.

We welcome all customer feedback and appreciate that the time you have taken to review us. It is through feedback such as yours that we can address areas for improvement and continue to meet our customer’s needs.

Kind regards,

Superdry Care

5つ星のうち5の評価

Great shopping experience and good quality purchases.

Michael at your Leeds store is amazing and a huge thanks for your help on Saturday. You spent the best part of an hour in store with us helping my teenage son to buy jeans, t shirts, polo shirts, sliders and a bag. He is now college ready and the time spent in store was very productive.
The quality and price of the purchases that we made were great too Thank you.

2021年8月2日
5つ星のうち5の評価

Love the store

Always friendly, always helpful staff. The shop floor a little packed and not very easy to find something specific but the staff member is always on site to help. A little to work on is: Till service a little slow and the lighting in changing rooms a bit dull. I am a forequarter visitor/customer to the store and love it

2021年7月25日
5つ星のうち5の評価

Easy in store click and collect

I popped into Superdry Leeds to look for some new cargo trousers. Unfortunately they didn't have any in my size, so the store clerk helped me use the click and collect option to deliver a pair to the store that would fit. After a couple of days I got an email and voila I went in the store and picked them up. Staff super helpful and very friendly. Great shopping all round shopping experience

2021年5月10日

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