Great customer service in the Livingston branch! There were delays with an item that hadn’t been in stock and was being posted to us. However, the store managed to sort out a speedy refund and provi... もっと見る
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レビュアーのコメントを見てみましょう
The shop was nice and tidy, super organised. There was a nice ambience about the store. It was very quiet and there were not many people around, I was there after lunchtime. I found the custom... もっと見る
企業が回答しました
We ordered two hoodies for my son. They arrived in time but we're too small. We chose replacements and opted to take our returns back to the shop. In the shop my son saw a hoodie he preferred to the r... もっと見る
I ordered the same jacket last week which I had to return to Livingston store as it had faulty studs at the hood which means it can't stud. The girl in the store had put on my receipt that it didn't f... もっと見る
企業情報
Superdry - Livingston について
当該企業による記述
Superdry & Co stands as an authentic premium outfitter, built on the pillars of craft and culture. Our collections revisit heritage garments from iconic outerwear to refined jersey, shirting, and denim. Reimagined with contemporary tailoring, premium fabrics, and meticulous attention to detail. The result is a timeless wardrobe that balances quality and versatility, empowering confidence while maintaining an understated sophistication.
For customer support please visit our Help Centre.
Help Centre Visit the website Shop womens Shop mens連絡先
Unit 337 Almondvale South, EH54 6HR, Livingston, 英国
- 01506 436349
4.8
優良
282件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Great staff
The staff member was very helpful giving information about sizes and details of the returns policy
2023年12月1日
Great customer service
They have great customer service in the store and couldn't have been more helpful
2023年11月22日
Winter Coat
Good fit for size, good quality, keeping warm in Winter and in colour Sandstone 👍🏻
2023年11月25日
Staff were great
Staff were great, let me look around, offered help and were very helpful.
2023年11月21日
Staff at tills helpful and pleasant
Staff at tills helpful and pleasant
Found items looking for and sizes
Just a shame max female size is 16, don’t know why they changed it as now can’t get my size p
2023年11月22日
Clean well laid out store
Clean well laid out store. Helpful, friendly staff especially boy who served me at till point
2023年11月22日
Great products/friendly staff
Great products. The service was friendly and engaging with a smile.
2023年11月21日
Great clothes fantastic styling
good stock in branch always has all the sizes. Product quality is the main thing that and the super dry style
2023年11月21日
love superdry clothes and so does my…
love superdry clothes and so does my hubby and daughter. Can be pricey at times though. Staff always friendly and polite
2023年11月21日
hassle free transaction
hassle free transaction - bought on line - recipient changed their mind, returned without fuss
2023年10月19日
Value for money
Great selection of coats and jackets. Good value for money.
Staff very helpful.
2023年10月22日
Not impressed
Where do I start? Bought a jacket for my daughter it was too small. So called livingston shop to see if I can do a straight swap? Told yes No problem. Goes down tell the girl on the till I asked on phone to swap told yes. So I said I'm wanting a straight swap like for like just the next size up. She then said we have the next size in stock. So off my daughters go to get it and put it up on the till to be told that'll be £94.99 please. I've put it through as a refund on your card. I forgot you wanted to do a straight swap. I told her this was no good I didn't have my card with me to buy another 1 and needed it for my daughter for school. The manager then comes over calls CS to be told nope you have to repurchase it. This now left my daughter without a new jacket for school through staff incompetence.
2023年8月8日
回答に AI 支援を利用する場合があります詳細を表示
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
Store staff helped me order bag to be…
Store staff helped me order bag to be delivered to me. Arrives fresh and only a few days later. Great staff at Livingston store, really helpful.
2023年8月7日
Superdry - Livingston からの回答
Hi William,
We appreciate you taking the time to review your recent experience with us. At Superdry, we want our customers to have a really positive experience, so it's really good to hear that everything's gone well. Thanks for taking the time to leave a review. We really appreciate it.
Kind regards,
Superdry Care
Amazing service
Amazing service, always served with a smile and great products. My favourite go to
2023年8月2日
Polite and very helpful member of staff
2023年6月22日
Superdry - Livingston からの回答
Hi, Thank you for taking the time to leave a review. At Superdry, we want you to have a great experience, so we are happy to hear you are happy with your new purchase. Thanks for taking the time to leave a review. We really appreciate it.
Kind regards, Superdry Care
Quick easy delivery
Quick easy delivery, clear website. Unfortunately had to return to a store which was located in Livingston. Staff were excellent, pleasant and helpful.
2023年5月25日
Superdry - Livingston からの回答
Hi Linda,
We appreciate you taking the time to review your recent experience with us. We always do our best to give our customers a positive experience, so we love to hear from happy customers. Thanks so much for taking the time to give us your feedback.
Kind regards,
Superdry Care
Never again so much on postage
Never again so much on postage - a third of the cost of item which had to be returned
2023年4月23日
Superdry - Livingston からの回答
Hi Pam, Thank you for taking the time to leave a review. At Superdry, we want our customers to have a really positive experience. Due to increasing costs for delivery and returns we have made the difficult decision to charge for these services. We do offer Click and Collect as a free service subject to the item being available for delivery from our UK warehouse, however if it is being delivered from our warehouse in Belgium a delivery fee will apply. We do offer free returns to a Superdry store. Thanks again for taking the time to give us your feedback. We use all feedback to learn and improve.
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