Loved the product and great service! 😊 Nice variety and good quality at a fair price. One small issue: the store layout could be better. Jackets, shirts, and tees should be grouped together for easie... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Great product but the Oxford Street store is a joke, item arrived 2 days later than quoted online as no stock in the Oxford Street store, then staff couldnt locate it, 45min later it was found in a bo... もっと見る
The lady who worked in the store was so helpful and friendly! She has dyed red hair and I can’t remember her name but she made it such a pleasant experience and we ended up buying more because of her... もっと見る
Big store with a lot of items stored at different places. I found some items I was looking for but I miss a bit of organization in the store at the men's department. You can find polos all over... もっと見る
企業情報
Superdry - Regent Street について
当該企業による記述
Superdry & Co stands as an authentic premium outfitter, built on the pillars of craft and culture. Our collections revisit heritage garments from iconic outerwear to refined jersey, shirting, and denim. Reimagined with contemporary tailoring, premium fabrics, and meticulous attention to detail. The result is a timeless wardrobe that balances quality and versatility, empowering confidence while maintaining an understated sophistication.
For customer support please visit our Help Centre.
Help Centre Visit the website Shop womens Shop mens連絡先
103-113 Regent St, W1B 4HL, London, 英国
- 02074 405100
4.5
優良
258件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Good customer service at the store
2024年8月8日
Very good product and delivery handling
2024年7月19日
回答に AI 支援を利用する場合があります詳細を表示
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
Superdry - Regent Street からの回答
We appreciate you taking the time to review your recent experience with us. At Superdry, we want our customers to have a really positive experience, so it's really good to hear that everything's gone well. Thanks for taking the time to leave a review. We really appreciate it.
Kind regards,
Superdry Care
Great choice of clothes
Great choice of clothes that are always in style. Would definitely recommend to others.
2024年7月17日
Regent street store kicks Ass…
I've got to say I think the Oxford street store is one of the most impressive clothes stores I've ever seen! Staff really good also
2024年6月14日
Unauthroised use of email address
I had to give an email address to get a receipt. They then spammed me with an email asking for this feedback. I asked to not be subscribed to emails other than receipts, so this is very disappointing.
2024年6月13日
Superdry - Regent Street からの回答
Good Afternoon,
We apologise for the issues you have experienced with your recent purchase.
We are continuously reviewing our shopping experience and looking at ways to enhance the customer journey.
We appreciate your feedback and thank you for taking the time to review us.
Kind regards,
Superdry Care
Helpful and friendly staff
2024年6月2日
Superdry - Regent Street からの回答
Hello,
Thank you you sharing your great feedback with us.
At Superdry, we want you to have a great experience, so we're really happy to read your comments about our Oxford Street store.
Thanks for shopping with us, we really appreciate it.
Superdry Team
Incredible service
Incredible service. The staff looked tirelessly for my size. All service efficient and with a smile.
2024年5月21日
Nice products.
2024年5月11日
Superdry - Regent Street からの回答
Hello,
Thank you for taking the time to give us your feedback about our store.
At Superdry, we want you to have a great experience, so we love to hear from happy customers.
Thanks again!
Superdry Team
Lovely shopping experience
I shopped in the Oxford Street store for my brother and son, and the range was incredible. The staff were very helpful as i was with my mum who uses a wheelchair. We had to use the lift and staff were attentive. We bought several items and the lady who served us helped swap something out as it was marked.
2024年5月6日
Awful customer experience
I recently had a disappointing experience at the Oxford St branch of Superdry. I received a bomber jacket as a birthday gift bought it on superdry.com but wanted to exchange it for a different model. When I tried to make the exchange, the cashier processed a return without my consent, leaving me without the option to exchange the item. Despite my complaints, the staff were unhelpful and rude. I ended up paying for my own present! Even when I asked to speak to a manager, I was only given a customer service email address. As someone with over 30 years of experience in customer service, I can confidently say this was the worst service I've ever received. Due to this experience, I will no longer be purchasing from Superdry stores or online.
2024年5月3日
自発的なレビュー
Superdry - Regent Street からの回答
Hi Donatella,
Thank you for taking the time to leave a review. At Superdry, we want you to have a great experience, so we're really sorry that we didn't get it right this time. We will endeavour to do better next time. Thanks again for taking the time to give us your feedback. We use all feedback to learn and improve.
Kind regards,
Superdry Customer Care
Great product and outstanding service
I've received a great service from 2 members of team , honestly did regret that i haven't asked for their names . Lovely team and super helpful in street store . Super satisfied with my purchase .
2024年4月23日
Loved the service and the staff in the…
Loved the service and the staff in the store on Oxford street ❤️
2024年4月15日
Staff are friendly and helpful
2024年4月15日
Great store but very $$$
Great store, huge, beautiful clothes on the very pricey side of things (I can’t believe they selling men’s cotton sweatshirts for 60 pounds!), amazing designs but super expensive and the garments quality is pretty normal. My only issue is there where only two staff members on the whole store and I had to wait in a queu for 5 mins.
2024年4月10日
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