Easy online purchase and collect from store, refunded on collection as too big and exchanged for a smaller size, only one minor hitch was had to refund returned item and then purchase the smaller size... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Nice zip hoodie with arm stripes, not sure the fabrics are as good as quality as they used to be but it seems all retailers are presenting poorer quality fabrics these days unless you go higher end. T... もっと見る
I had an email saying the item was in store ready to collect, but when I went to collect it (after taking time off work) was told it had not been delivered and was told to come back in a few days time... もっと見る
I’m a big fan of Superdry clothes. I love the look and quality of materials used. I find Superdry clothes maintain their shape wash after wash. Only dropping a star because the sizing varies massively... もっと見る
企業情報
Superdry - Watford について
当該企業による記述
Superdry & Co stands as an authentic premium outfitter, built on the pillars of craft and culture. Our collections revisit heritage garments from iconic outerwear to refined jersey, shirting, and denim. Reimagined with contemporary tailoring, premium fabrics, and meticulous attention to detail. The result is a timeless wardrobe that balances quality and versatility, empowering confidence while maintaining an understated sophistication.
For customer support please visit our Help Centre.
Help Centre Visit the website Shop womens Shop mens連絡先
320 The Harlequin, WD17 2UB, Watford, 英国
- 01923 222391
4.5
優良
147件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
No email for collection and no phone picking !!!
Very poor customer service !! Will not come back again
2023年12月26日
Customer service was good
Customer service was good, this jacket was good as I am regular user of Superdry other product.
Just suggestion T-Shirt with Superdry word printed which was fadded after 3-4 months use, so this should be either embroidered or printed in such a way that it wouldn't fade after few months
2023年12月27日
Order and Delivery Experience
After placing an order in store delivery was made within 2 days and this was over the Christmas period. Delivery driver was on time. Brilliant service.
2023年12月21日
SuperDry offer terrible customer…
SuperDry offer terrible customer service and I doubt that I shall ever purchase another item from them.
I bought an expensive jacket for my granddaughter before Christmas in 2022. The jacket was washed just before this Christmas 2023 and despite washing in accordance with instructions, the jacket filling became lumpy and uneven so we took it back to the Watford store on Boxing Day.
The manager refused to change it because it was ten days outside the warranty period. He acknowledged that the jacket was unwearable but would not budge.
The jacket was unfit for purpose, had only been washed once but "the computer said no".
He suggested writing int o customer service and telling them that he agreed the jacket was unwearable but that he couldn't change it because it was ten days outside the warranty period. Maybe they would then authorise an exchange.
That is terrible customer service and poor customer relations.
Shop elsewhere!
2023年12月26日
Easy to order and collect.
2023年12月10日
It was the person at the till who made…
It was the person at the till who made my return procedure so easy
2023年11月30日
The service was great, we received a discount on the item and my daughter…
The service was great, we received a discount on the item and my daughter is loving her new jacket.
Overall a good experience.
2023年12月6日
The assistant was very helpful on two…
The assistant was very helpful on two occasions wel shopped in the store
2023年11月22日
This was an exchange for a faulty zip
This was an exchange for a faulty zip. Brilliant customer service at the Watford store. At first, correctly asking for my proof and then exchanging no problem x
2023年11月22日
回答に AI 支援を利用する場合があります詳細を表示
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
Superdry - Watford からの回答
Hi Gary,
We appreciate you taking the time to review your recent experience with us. At Superdry, we want our customers to have a really positive experience, so it's really good to hear that everything's gone well. Thanks for taking the time to leave a review. We really appreciate it.
Kind regards,
Superdry Care
Good staff & fast delivery
2023年7月13日
My glasses broke in shipping and…
My glasses broke in shipping and didn’t get sent a new pair sent out to me !!
2023年6月12日
Superdry - Watford からの回答
Hi Josh, We appreciate you sharing your feedback with us. We always aim to offer the best service to our customers every time, so we're really sorry that you experienced an issue. We are pleased that our Customer Service Team were able to resolve this. Thanks again for taking the time to give us your feedback. We use all feedback to learn and improve.
So helpful
I had made the wrong colour choice with my online purchase, theoung man in store gave me a refund so that I could purchase the correct hoodie. Very polite and helpful.
2023年5月25日
Superdry - Watford からの回答
Hi Teresa,
We appreciate you taking the time to review your recent experience with us. We always do our best to give our customers a positive experience, so we love to hear from happy customers. Thanks so much for your review and comments.
Kind regards,
Superdry Care
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。