Superfood Market レビュー 

3,206
TrustScore 5段階評価の2.5

2.6

レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Even though there was shipping issues , the company delivered an excellent product and were courteous and kind all the way through . I would definitely carry on buying from them again and again . Cust... もっと見る

企業が回答しました

5つ星のうち1の評価

Order placed 12 June, not dispatched due to unspecified delays. I cancelled the order on 5 August and asked for a refund. Received an email acknowledging cancellation and that refund would be processe... もっと見る

5つ星のうち1の評価

Waited nearly 2 months for my order to be shipped and in the end I got tired of waiting. no communication from them unless you contact them yourself. Kept saying they don’t know when they will be able... もっと見る

5つ星のうち5の評価

First time ordering from Superfood Market. Good price on Dri Pak Laundry Soap. Excellent service, kept informed by email of progress of order, ordered on Friday delivered Tuesday. Will definitely use... もっと見る

企業情報

  1. 健康食品店
  2. フェアトレード認証機関
  3. フィットネスと栄養のサービス
  4. オンライン食品注文サービス
  5. オーガニック食品店
  6. スーパーマーケット

当該企業による記述

Naturally better alternatives to your daily essentials 💚 Food & Drink • Health & Beauty Baby & Child • Home & Lifestyle Free Shipping Over £60 🚀📦


連絡先

2.6

期待以下

TrustScore 5段階評価の2.5

3206件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

ネガティブなレビューの 95%に回答しています

通常2週間以内に回答

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

2.6

すべてのレビュー

(3,206)

過去12か月のレビュー数: 64

レビューを書く
Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

So happy with my purchase

So happy with my purchase. I never shopped on their website before and was a bit anxious as I spent £100 on my order. Happy with the bulk 5l bottles and I saved so much versus buying smaller bottles in shop. The customer service is also really good, I wrote to them to check the order status and someone swiftly responded to tell me there is slight delay and kept me updated. The tracking system also works well and they kept me informed through text message and email on the delivery. Super happy. Will shop again

2024年2月2日
自発的なレビュー
5つ星のうち5の評価

Superfood Market could not have been…

Superfood Market could not have been more helpful. In error, I ordered far too large a quantity of sea salt and only realised my mistake once I had paid for the goods. They suggested that dispatch would be after a couple of days and provided an email contact. I informed them of my error very late on Sunday night, long after normal office hours. I received a very kind email acknowledging my communication and the refund process began early on Monday morning. They are genuine, kind, and efficient business people. Though I did not sample the goods on this occasion, I have little doubt that they would have been of similar quality!

2024年1月29日
自発的なレビュー
5つ星のうち5の評価

such quick and nice customer service

My order was coming late so i emailed and even though i was a bit stern because i was stressed (i know i shouldn’t of taken it out on them) they still where so apologetic and they reply so quickly like within 30 minutes defo will buy from this shops again thanks again and sorry again for being rude

2024年1月25日
自発的なレビュー
5つ星のうち5の評価

Simply the best

Cannot fault this company , from navigating website , easy peasy , ordering , easy , then I was kept informed by email ,each step of the way , my order arrived exactly on time , very securely packed , all intact and beautiful honey .. very very impressed , absolutely would buy from them again with no hesitation ...

2024年1月20日
自発的なレビュー
5つ星のうち1の評価

Awful service

Awful service, delivery was late and left parcel in the rain behind bins, and wasn't there when I returned. Bloody joke.. I highly suggest not using this company .

2024年1月22日
自発的なレビュー
Superfood Market ロゴ

Superfood Market からの回答

Hello,

Thank you for sharing your experience with Superfood Market. We are really so sorry that you had a poor experience with us.

We have taken your feedback on board and will be discussing it at our next customer success team meeting.

In the meantime, We have already fully refunded your order and lodged a complaint on your behalf with Royal Mail. Again, we apologise that Royal Mail has let you down with the delivery.

Kind regards
Emily Taylor
Customer Relations Manager

5つ星のうち1の評価

Shockingly slow delivery, no apology

Ordered 2 tubes of toothpaste on 9th Jan. Website says 'We have a 1-2 day handling time, and shipping may take 1-3 days'. Contacted them on the 13th as still showing as not dispatched, got automated response on 14th. Marked as dispatched on 16th Jan. Delivered on 19th, 10 days after ordering. No apology or other contact.

2024年1月9日
自発的なレビュー
Superfood Market ロゴ

Superfood Market からの回答

Hello,

Thank you for sharing your experience with Superfood Market.

We are really so sorry that you had a poor experience with us. We have taken your feedback on board and will be discussing it at our next customer success team meeting. In the meantime, we would love the opportunity to put things right for you so please reach out to us via your support ticket. Where possible we will do whatever we can to correct our shortcomings. We hope to work with you to fix things to your satisfaction as we do not want to lose you as a customer. We look forward to hearing from you.
Kind regards
Emily Taylor
Customer Relations Manager

5つ星のうち5の評価

My first time ordering from Superfood…

My first time ordering from Superfood Market and it was a pleasant experience. I was looking for organic plant based milk and the best price was found on Superfood Market. I decided to go for it and placed my order. Delivery didn't take long at all and my order was delivered when promised. I know that I'll be back to look for more deals and become a regular customer. This is a well run family business who value their customers and this is a massive bonus for me. Thank you guys, will be back again soon.

2024年1月13日
自発的なレビュー
5つ星のうち5の評価

I’m looking forward to receiving my first order of gluten-free food

I’m looking forward to receiving my first order of gluten-free products from the Superfood Market. So far, the experience has been very positive with friendly communication and an easy to use website. The delivery cost is very reasonable, too.

I came across the Superfood Market when searching for Grumpy Mule decaffeinated coffee, only to be pleased to find many gluten-free products on the site as well - using the search function was easy, too.

My order hasn’t arrived yet but I am sure I will shop at the Market again. I find it difficult to get out to the shops and this is an excellent way to shop.

I enjoyed reading your story and seeing the photographs and thank you for the welcoming email and offer of a discount.

Penny

2024年1月15日
自発的なレビュー
5つ星のうち5の評価

I loved the personal touch of being…

I loved the personal touch of being thanked for my order. Although there was a coupon offering money off my next order this didn’t come across as a way to make me buy more. It came across as a genuine thanks for supporting this small family run business and a desire to help me make healthy choices. I so appreciate the small companies like this amongst such large conglomerates. Good luck and thanks again. I’ll be back

2024年1月8日
自発的なレビュー

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