SUPERGLAMOUROUS レビュー 

SUPERGLAMOUROUS からの回答

2024年11月29日

Hi Ozdemir,
Thanks for sharing your feedback with us.

We are thrilled to hear that your recent experience with SUPERGLAMOUROUS was so positive.

We are delighted that you appreciated the service and our collection of shoes. Our commitment to providing a unique and luxurious shopping experience is at the heart of what we do. From our selection of premium materials to our custom-made service and our Milan flagship boutique location, every aspect is crafted to ensure an exclusive and satisfying experience for our discerning customers.

We hope to see you again.
Kind regards,

Andrea, Superglamourous Customer Service

SUPERGLAMOUROUS からの回答

2024年11月28日

Hi Juan,
Thanks for sharing your feedback with us.

We truly appreciate your enthusiastic feedback about your latest purchase.

We are delighted that you found the aesthetics of our footwear to your liking, as our artisans in Milan spare no effort in crafting shoes that blend timeless elegance with modern flair. It is great that the fit was perfect for you; our collection aims to provide not only style but also comfort, tailored to meet the needs of the contemporary dandy. Your appreciation for the quality of our products is immensely gratifying for us, and it encourages us to continue our tradition of excellence.

Please stop by any time
Best wishes,

Andrea, Superglamourous Customer Service

SUPERGLAMOUROUS からの回答

2024年11月28日

Hi Alexander,
Thank you for your positive feedback.

It warms our hearts to know that you've had such a positive encounter with SUPERGLAMOUROUS.

We are delighted that you appreciated the high caliber of our footwear, the expertise involved in their creation, and your overall purchasing experience. Our commitment to offering artisan quality and unique designs, such as our emblematic tassels and customizable options, is at the core of the SUPERGLAMOUROUS ethos. Each piece is meticulously crafted to ensure that style and comfort accompany our clients through every facet of contemporary living.

Please stop by any time
Best wishes,

Andrea, Superglamourous Customer Service

SUPERGLAMOUROUS からの回答

2024年11月23日

Dear Silvia,
We are grateful that you took the time out to leave us a review.

We are truly thrilled to hear about your experience with SUPERGLAMOUROUS.

We are delighted that you enjoyed the shoes and the process of ordering with us. Our commitment to artisanal quality, exclusive made-in-Italy craftsmanship, and the customization options we offer, such as selecting materials and adding personalized details like embroidered initials, are designed to provide a unique and luxurious shopping experience.

We look forward to assisting you with your future purchases.
Best wishes,

Andrea, Superglamourous Customer Service

SUPERGLAMOUROUS からの回答

2024年11月22日

Dear Michael,
Thank you for sharing your experience with us.

We truly appreciate your kind words and positive feedback regarding your experience at SUPERGLAMOUROUS.

We are delighted that you enjoyed our exceptional service and products, as we strive to provide unique and luxurious footwear and accessories that embody the essence of made-in-Italy craftsmanship.

We very much look forward to seeing you again soon.
With our best regards,

Andrea, Superglamourous Customer Service

SUPERGLAMOUROUS からの回答

2024年11月22日

Dear Ashot,
We are grateful for your feedback.

We are sorry that your recent experience with us did not meet your expectations. The issue with the fit of the shoes can be frustrating, and we understand how important it is to find the perfect match. Moreover, the delay in processing your refund is certainly not reflective of our usual high standards. We strive to ensure that all transactions are handled promptly and efficiently, and we apologize for any inconvenience this situation may have caused.

We hope to have the opportunity to provide you with a better experience in the future.
Best wishes,

Andrea, Superglamourous Customer Service

SUPERGLAMOUROUS からの回答

2024年11月20日

Dear Vivian,
We are grateful that you took the time out to leave us a review.

We're thrilled to hear that your encounter with SUPERGLAMOUROUS was so positive.

We're delighted that you appreciated the customer service, our commitment to quality, and our seamless order process. It's gratifying to know that we fulfilled your expectations from the moment you placed your order to the swift delivery, all while keeping you well informed. At SUPERGLAMOUROUS, we strive to provide an easy-to-wear luxury experience with our Italian artisanal craftsmanship and exclusive materials, and we're glad this resonated with you.

We look forward to assisting you with your future purchases.
Best wishes,

Andrea, Superglamourous Customer Service

SUPERGLAMOUROUS からの回答

2024年11月20日

Dear Salim,
Thank you for leaving this great review.

We are delighted that you appreciated the service, the high caliber of our products, and the swift delivery to the UK. Our team is committed to providing only the finest quality, handcrafted with a meticulous attention to detail, ensuring that each piece from our selection of street-slippers, loafers, and accessories meets the exceptional standards you expect from SUPERGLAMOUROUS.

Come back and see us soon!
Best wishes,

Andrea, Superglamourous Customer Service

SUPERGLAMOUROUS からの回答

2024年11月20日

Dear Ariella,
We are grateful that you took the time out to leave us a review.

We are delighted that you enjoyed the comfort, elegance, versatility, and exceptional quality of our footwear. Our commitment to offering a plethora of hues and distinctive details, such as the fringed tassels and interchangeable bow ties, is at the heart of our brand's philosophy. It is wonderful that you found our products durable and have received compliments on their uniqueness. Our dedication to a seamless shopping experience is exemplified by our swift shipping service, ensuring that your elegant selections arrive promptly for your enjoyment.

We look forward to assisting you with your future purchases.
Best wishes,

Andrea, Superglamourous Customer Service

SUPERGLAMOUROUS からの回答

2024年11月20日

Dear Becky,
We are grateful that you took the time out to leave us a review.

We are delighted that you appreciated the swift delivery service, the careful packaging, the exquisite detailing of our mules. The craftsmanship put into every pair reflects our dedication to providing a blend of elegance and functionality, ensuring that each experience with our products is as exceptional as our customers are.

We look forward to assisting you with your future purchases.
Best wishes,

Andrea, Superglamourous Customer Service

SUPERGLAMOUROUS からの回答

2024年11月20日

Hi there,
Thank you for your positive feedback.

We are thrilled to hear that your initial purchase with us was so satisfactory.

We are delighted that you appreciated the prompt service, the exquisite packaging and the precise fit of our products, as well as the positive attention they garnered. Our dedication to offering a selection of sizes ranging from 35 to 48 and the meticulous care in crafting each pair to meet the highest standards of Italian artisanal quality, are what we believe set us apart. Our versatile collection aims to cater to the modern dandy, providing an array of options that not only promise elegance but also ensure a comfortable fit that only improves with time.

We look forward to seeing you on many more occasions.
Best wishes,

Andrea, Superglamourous Customer Service

SUPERGLAMOUROUS からの回答

2024年11月5日

Gentile Nicola
Grazie per aver scelto il nostro negozio.

Siamo sinceramente grati per il suo apprezzamento verso l'esclusività e l'originalità dei nostri prodotti.
In SUPERGLAMOUROUS, celebriamo costantemente l'artigianalità e l'esclusività del Made in Italy, reimmaginando lo stile classico e introducendo nuovi materiali, tessuti, colori e abbellimenti per offrire esperienze stilistiche sempre nuove e sorprendenti.

Il team di SUPERGLAMOUROUS sarà lieto di poterla assistere ancora in occasione del suo prossimo acquisto. Le porgiamo i nostri cordiali saluti.

Andrea, Superglamourous Customer Service

SUPERGLAMOUROUS からの回答

2024年10月31日

Estimado Pep,

Gracias por compartir su experiencia con nosotros.

Nos complace enormemente que haya disfrutado de la calidad y la apariencia de nuestros productos.

Apreciamos especialmente que haya notado la belleza de nuestros productos. Nuestro concepto de lujo no convencional y fácil de usar se refleja en cada detalle, desde nuestras icónicas pantuflas hasta nuestros accesorios a juego. Constantemente introducimos nuevos materiales, colores y adornos para crear estilos cada vez más únicos e inesperados.

Esperamos tener la oportunidad de darle la bienvenida nuevamente.

Saludos cordiales,

SUPERGLAMOUROUS からの回答

2024年10月25日

Estimado George,

Gracias por compartir su experiencia con nosotros.

Nos complace enormemente que haya tenido una experiencia fantástica en SUPERGLAMOUROUS.


Es maravilloso saber que disfrutó de su visita, lo que refleja nuestro compromiso con la calidad artesanal y la exclusividad del made in Italy. Nuestra colección, que abarca desde nuestras icónicas pantuflas hasta una variedad de estilos de calzado y accesorios a juego, está diseñada para ofrecer un lujo sofisticado y versátil que acompaña a nuestros clientes en cada aspecto de la vida contemporánea.

Esperamos que haya podido apreciar la amplia gama de materiales, colores y detalles únicos que ofrecemos, desde nuestros cueros de origen europeo hasta nuestras telas sofisticadas como el terciopelo y el satén. Nuestro servicio de personalización también permite a los clientes seleccionar su combinación preferida de material, forma y detalles, incluyendo la opción de bordar sus iniciales.

Esperamos tener la oportunidad de darle la bienvenida nuevamente en nuestra boutique de Milán o en nuestra tienda en línea.

Saludos cordiales,

SUPERGLAMOUROUS からの回答

2024年10月23日

Dear Clint,
Thank you for taking the time to share your feedback.

We are delighted that you enjoyed the quality of our shoes, which embody the artisanal quality and exclusivity of made in Italy, with their bespoke materials and handcrafted excellence.

However, we are deeply concerned to hear about your experience with the refund process and the communication you have received. We strive to provide a seamless shopping experience, from browsing our extensive collection to the aftercare services including fast and secure shipping, easy returns, and exchanges, as outlined in our terms and conditions. We deeply regret to hear that this has not been your experience and offer our sincere apologies for any inconvenience caused. We appreciate your patience and understanding as we look into the matter to ensure that it is resolved promptly and satisfactorily.

Nonetheless, it is great to hear that you would consider becoming a loyal customer, as we truly value the relationships we build with our clients. We take pride in offering a wide range of shoe-matching accessories and garments, designed to coordinate seamlessly with our footwear for a complete sartorial experience. Your satisfaction and continued patronage are of utmost importance to us.

We hope to regain your trust and have the opportunity to serve you again in the future.
Warm regards,

Andrea, Superglamourous Customer Service

SUPERGLAMOUROUS からの回答

2024年10月4日

Dear Sue Padgett from Uk, thank you very much for your valuable review which - although not positive at all - allows us to clarify to all the readers here our transparency at Suprglamourous.

First of all, we are very sorry to see that you are a bit of a lying customer: as per your own admission written via e-mail your raffia slippers have been worn several times (at least six) and not just three and as with all straw and unlined summer shoes it can happen that a reckless use causes damages that can be serenely repaired by a cobbler on site or by us directly by sending the shoe back.

We want to clarify that we have NEVER denied the authorization to return the shoes for a repair that we have offered to do even if yours was the purchase of a pair on sale received with free shipping... and if you didn't want to send the shoes back to us we could certainly have contributed by reimbursing you for the little money you would have spent at a cobbler in your city to do the same restoration.

Since you have given up our offer, we had to deny the possibility of returning your used pair for a refund as any other e-commerce in the world would have done: the used pairs damaged by the customer after the purchase (as in this case) are never refundable but only repairable.

We have also forwarded your request to our managers for a more specific evaluation but you've preferred to immediately write this review that demonstrates our good behavior and that often a review service for customers would be needed... not just for companies!

If you should reconsider our repair proposal, you can contact Riccardo who will take care of your case with his usual professionalism.

Regards
Superglamourous

SUPERGLAMOUROUS からの回答

2024年9月28日

Hi Panagiotis,
Thanks for sharing your feedback with us.

We're overjoyed to learn that our footwear has resonated so well with your sense of style. Our devotion to craftsmanship and distinctive design, such as the signature tassels and the custom-made service, is at the heart of what we do, and it's uplifting to see this reflected in your satisfaction. It's also thrilling that the delivery of your shoes was prompt, ensuring you could enjoy them without delay.

We very much look forward to seeing you again.
With our best regards,

Andrea, Superglamourous Customer Service

SUPERGLAMOUROUS からの回答

2024年9月27日

Hi Omar,
Thank you for your positive feedback.

We are delighted that you appreciated our dedication to craftsmanship and the unique style we offer. Our commitment to providing versatile, luxury footwear and accessories that accompany our customers through the diverse moments of contemporary living is central to our brand ethos and it is gratifying to know this resonated with you.

Please stop by any time.
Best wishes,

Andrea, Superglamourous Customer Service

SUPERGLAMOUROUS からの回答

2024年9月24日

Estimado cliente,
Nos alegra haber sido su tienda elegida y apreciamos que nos dejara su inmejorable reseña.

Nos complace enormemente que su experiencia en SUPERGLAMOUROUS haya sido tan positiva.

Nos sentimos halagados de que haya disfrutado de nuestro servicio y diseño de calzado, siempre esforzándonos por ofrecer una experiencia excepcional con productos que destacan por su artesanía y calidad italiana.

Además, nos alegra saber que encuentra razonable nuestros precios, lo cual refleja nuestro compromiso con la excelente relación calidad-precio.

Nos encantará recibir sus próximas visitas.

¡Hasta pronto!

Andrea, Superglamourous Customer Service

SUPERGLAMOUROUS からの回答

2024年9月23日

Hi Ahmed,
Thanks for sharing your feedback with us.

We are truly appreciative of the positive feedback we have received from you.

We are delighted that you enjoyed the craftsmanship and quality of our shoes, which are a testament to our commitment to the artisanal quality and exclusive 'Made in Italy' heritage. It is great that you continue to choose SUPERGLAMOUROUS as a long-time customer which speaks volumes about our consistency in delivering luxurious and functional fashion. Moreover, we are pleased to hear that our logistical efficiency met your expectations, providing fast shipping to ensure a seamless shopping experience.

We look forward to seeing you again on many more occasions
Kind regards,

Andrea, Superglamourous Customer Service