Superdry レビュー 126

Returned some items for £300. Despite sending emails acknoweldging the returned items were received, I am still waiting for a refund 20 days later.
Sent them two emails 7 days ago and no response.
Will have to get chargeback via my Credit card company.
Don't waste your time with these clowns. I suspect they are on the verge of administration, so if you are waiting for a refund charge it back quickly!

I'm a size 12 order a jacket and hoodie which I wanted a bit of room in so deliberately upside and ordered an xl which according to their website should align with size 16. Both items are very fitted no real room in them. If I'd actually ordered the correct size wouldn't have been able to get the items on at all. I've had clothing from superdry a long time and those items were perfectly fine fitted as expected. So not sure why they have shrunk everything down. Will be returning for a full refund as the items just aren't fit for purpose.

I won't buy from this company any more, as the price system is a joke. I bought a jacket that took forever to arrive, and worse yet, the company decided to lower the price lower than what I initially paid.

The item has not yet arrived

One best brand gone to ond of worse brand bad quality stuff bad customers services

Up to 70% off jackets in their sale? There were 2 with 50% off and the rest had 30% off. While legally these are “up to” 70% off. The headline is just clickbait. Shame on you Superdry.

Can't send you the size you ordered sent me 2 sizes down and it's next to impossible to contact em

Basically they behave like con artists trying to steal your money with cheap clothes. They set a very tight returns policy of 14 days so you are stuck with an item. They do not tell you this and expect you to suck it up. There is no way to talk to customer service so you have to argue at a store. I fully intend to make the store assistant's life hell for this. For the sake of a cheap coat it is not worth all this. Get it elsewhere.

I bought a shirt on line for a Christmas gift on the 5th of December. The person I bought it for told me on the 5th of January it didn’t fit so I thought no problem I’ll exchange it. Not with this lot ?
Total rip off

I totally agree with all of the reviews regarding Superdry
I ordered a puffer coat on the 2nd of January 2025 the cost of the coat was debited from my bank A/C on the 3rd January and I never received a confirmation for this order or any tracking delivery information .
I had to call one of the Superdry stores to speak to a human being as the on line chatbot was useless !!!
The Superdry store assistant was very helpful and managed to find my order so at least I had a ref no. and told me to ask to keep going regarding the live chat until I got access to a customer services agent who told me she had an incorrect e mail address for me !!!!
I was given a tracking no. for amazon which I keep checking and it says it has created a delivery label but no other information !!
I am very disappointed in Superdry and if I ever receive my coat I am really tempted to return the said item as I feel that as is becoming very common in the UK customer services seems to be a dirty word!!!

No reply for faulty jacket sold from this site.

Non existing customer service ! Delivery massively delayed, no tracking available, no one to speak with. Shocking. Avoid !

Order an amazing looking coat from this company.
Never received it, since March 2024
Several times contacted their support who never told me where was the coat and it was "under investigation Never received a refund or the coat.

Please DO NOT BUY HERE.

I have now purchased two superdry Fuji longline coats and while they are a good fit and I was very pleased with the product originally I have had the same issue with both. The zip does not last and although trying both dry cleaners and alteration shops I can not obtain a zip the correct size so the coats are no good. It’s not though misuse, the zips just don’t last. I have contacted superdry and were told they cannot help.

The worst company to buy from. Sent wrong colour and size coat. size 8 Instead of 16! my choice was no longer available.(probably sent it to someone else in Error ) i spent ages chatting to agents via messages! Phone call services not available btw! so they Agreed to send a replacement of my choice then cancelled that too claiming no longer in stock! Which is a LIE as the website shows it clearly in stock. Greedy people!!! AVOID!

I’m very skeptical of the positive reviews because the quality of SuperDry is terrible. I’m trying to sell a brand-new jacket for half the price, and no one even wants to look at it. Clearly, everyone knows how bad the quality is. Do not buy SuperDry—it’s the worst.

Rubbish

Purchased online, and got delivered wrong size, they have asked me to pay for the return and they are not bothered about apologizing or offering any sort of compensation for the mess up.

Item was for a birthday gift which has now been messed up

Olivia on the chat was not helpful at all

It was my first and last time with this rubbish company

Absolutely rubbish quality, jumper for 60 quid has shrank and welts stretched just after one wash in 30 degrees. Everest Parka jacket feels like wearing motorcycle gear, super uncomfortable and heavy. Misleading info about materials used. Avoid!

I ordered several items from Superdry via Zalando in October. Since it is a partner offer, shipment and returns process goes directly via Superdry. I kept couple items and returned the rest in 2 separate parcels. Both of them "got lost" in different ways : they claim that first parcel "arrived empty" (yes of course i send empty return parcel, that's what we all do...), while the second , second parcel arrived "containing an item not belonging to Superdry stock and not from the order". I saw the photos of the item , i have never seen it , it is not mine. I am in touch with Zalando Customer service which also act so stupid and just keep repeating same thing "parcel arrived empty / Superdry didn't receive the item". They also sent me photos of the parcels they received. And you know what? One parcel is opened and torn apart, another one is damaged and has "DHL Repacked" label on it. And now they want me to pay in total 440+ Euros for 4 items they lost or even stole, no idea. This is so so so annoying, especially dealing with Zalando customer support people who can't even read the text of the email completely and keep repeating same things again and again. So completely agree with all the negative reviews related to Superdry customer service and unreliability, and will never order again even so items might look good. This is unacceptable. But also Zalando is not acting well in this case providing no reliable customer support here.

Ordered some goods online and paid
for them. 50 days after that they tell
me that the pack is lost and propose
a 40% refund. These are no honest
people. Avoid them urgently.

If I could give you -1 or even better -10, that would be great.
Horrendous customer service agents in your store. You have a huge culture issue with your customer service (or lack of, should I say) reps in store.
Aside from your very bias retusn or exchange policies, which contravene Consumer Rights laws, you have military dicatorship style customer service reps in store.
A little girl in your Battersea store yesterday I wouldn't employ to silently watch paint dry.
Was narcissistic, incredibly rude, wanting to literally pick a fight with a member of the public, bare faced lied, telling me I had said certain things in the conversation exchange, kept asking for me to let her speak, yet missed on giving me the same courtesy, spoke in inappropriate colloquial language, used the phrase, ' I have told my manager, it's likely to kick off here...' Apparently I owed her a big thanks for her going to speak to her manager whom refused to come out to speak to me and hid behind her. Was miserable when he came out and didn't even want to hear my gripe with the product. I was accused of all sorts of things for asking to exchange a £15.00 t shirt where the colour ran in the wash ( i followed instructions on the label), it bobbled after one wash.) I was told this was my responsibility, after purchasing the item and a three week turnaround with one wash, I was responsible apparently.
I will be writing to your shareholder board. I don't even care that the product is sub par and it could have been a bad batch or something. What i care is in two of your stores now on three separate incidents I have been spoken to in a manner I haven't encountered before. Disgusting set of people that work for you and I will never set foot or buy from Superdry ever again for that reason. I really like your product line but this was the final straw... I have much more to say but the genuine reviews posted here really give you a pattern. I note that over the years you have closed many physical stores, if you continue to employ and not train people on customer service skills I can't see any physical presence lasting on the high street.