Sutton Park Group レビュー 

I left my vehicle at Sutton Park Kia (Sutton Coldfield Branch)
It's MOT was due and we also needed a service.
I was pleasantly surprised that the original quote came out cheaper when I picked up our car. I'd also opted for an air con upgrade at the same time. I was rather embarrassed that I didn't have time to clean the car before I dropped it off, but they'd kindly given our car a valet and clean before I picked it up. They also gave our vehicle a diagnostic check as a few lights had appeared on the dash.
Fortunately it was nothing serious and no further issues have occurred.
I would happily recommend this branch to anyone looking for good customer service and piece of mind.

Mohammad is a Great Salesman l should know l was one a long time ago, He was not pushy like some salesman, He a first class salesman when above and beyond, Highly recommend SUTTON PARK STOURBRIDGE, One Happy Customer will be back,, Plus l have to mention LEE in service great customer service,

Terrible Service cd e department Tamworth. Only concerned with money, No customer care or support. Service Manager hasn’t got a clue, Winging it!

Although I didn't end up purchasing a car. Ifzal at the Warwick branch was so helpful throughout coming to see a car. He went above and beyond, and made arrangements for various works to the car. He was so honest and I'd not hesitate to recommend Warwick branch as a genuine garage with customers at the heart of the process. Thanks for your help

Sutton park (Burton branch)
I have previously written 5 star reviews for this branch as the service I had received was always really good. That was until the past Friday. The dark haired lady on reception rolling her eyes at me, whilst being condescending and patronising towards me. She was rude and arrogant!she did not listen to what I was saying and was so disrespectful. I have emailed my complaint to the only email address online as I can’t find an actual complaint email address. My car is unfortunately still at the dealership and I’m dreading having to pick it up and her being there.

I bought a vehicle in 2025, I was told the vehicle had been serviced and MOT'd before I picked it up. Fast forward to getting the service and MOT this year. Well advisories that had disappeared from the MOT when done by Sutton Park suddenly came back. Service parts such as filters etc hadn't been changed in over 2 years, tyres, brakes and a suspension coil (which I know are parts that get worn) were dangerous. I couldn't have got these parts in that state in 5000 miles of driving even if I wanted to. I have contacted the company and they have totally brushed me off. I'm hoping that this review will save someone else from getting ripped off by this company. The companies reply further cements my view that they couldn´t care less about selling less than roadworthy vehicles. As I wrote in the review my concerns and complaint has been brushed off by the dealership. The dealership was your Burton on Trent Dacia/Renault.

We had an excellent experience at Sutton Park Kia Coventry. We recently purchased a used Skoda Superb from them, and we are very happy with both the car and the service we received.

A special thank you to Jack, who was incredibly dedicated and went above and beyond to help us throughout the entire process. He was friendly, knowledgeable, and always available to answer our questions. His professionalism, attention to detail, and commitment to excellent customer service made the whole experience smooth and stress-free.

The car was presented in great condition, and everything was handled efficiently from start to finish. We are extremely satisfied with our purchase and would highly recommend Sutton Park Kia Coventry to anyone looking for a quality used car and outstanding customer service.

Thank you, Jack, and the entire team!

Olwyn was very helpful and nice.

Expressed interest in a car, were very helpful, arranged a test drive etc. We paid £99 as a refundable reserve fee, but chose not to go for that car and told them the same day, asking for our reservation fee to be refunded. No response from the sales team and no refund. After a week I contacted the company by phone (centralised call centre) and was told they would contact the rep to organise the refund. Still waiting, no contact, no refund.
Be wary of paying a “refundable” reservation fee!

Dreadful after care experience. Bought a brand new Dacia January 2024, bi-fuel, had nothing but trouble with the L.P.G. adaptor, every time I try to fill at Morrison's they say it's a constant problem with Dacia's, but Dacia customer services say they know of no issues. Now my wing mirror has come off the stalk inside the fitting and they are saying it's not covered by warranty. I bought a new car for peace of mind now it turns out the warranty is not worth the paper it's written on as they won't honour it.

EDIT 28/4/26

I have no intention of calling "Teri" or returning to your site.

The fact that your Service Manager personally inspected a botched repair and thought it was acceptable to hand back to a customer tells me everything I need to know about your standards.

Buying a brand-new car should be an experience to remember; you’ve made it one I’d rather forget.

Under the Consumer Rights Act 2015, I was entitled to a vehicle of satisfactory quality. Instead, you have left me with a damaged car and a seven-week saga of incompetence.

I’m finished dealing with your branch. I expected a new car and professional service; I received neither.

If your thinking about purchasing a vehicle from the Sutton park group, I would seriously reconsider.

21/4/26

Buying a brand new car should be an exciting experience, but Sutton Park Dacia Burton on Trent has made it a frustrating one.

My new Stepway was collected with a paint chip, which was disappointing enough.

However, the subsequent service was worse: I had to wait 7 weeks for the repair, and the final result is a very bad job that is still visible/substandard.

The Service Manager personally inspected the repair and still thought it was acceptable to hand the car back to me in this condition.

So now I have brand new car with damaged paint and a very bad repair job that I will have to live with

I Expected much better quality control and communication when buying a new vehicle.

The customer service isn't good enough

I'm a happy person today! New car, delivered on time, nice and clean and shiny!
Thanks to the team at Sutton Park Coventry Kia (that's you Jenny and driver Allan) for keeping me informed of progress and delivering new car just as expected.
Only thing missing are the floor mats, my bad but should have kept them from the old Kia. Doh!

I left the car at the workshop two weeks ago. Since then, I have zero updates. Everyday, I have trying to get any information but the voicemail keeps coming up. The couple times someone replied, the information seemed to be the service was in process. Today, a guy who just “started today” said I need a new part. After, two weeks of zero communication that is what I get. Hopefully, he will call me back in an hour as he promised or I have two wait for two weeks just to order the part.

Just picked up our new Renault 5etec from Perry Barr Sutton Park Group and have to give a big thumbs up to Oliver Edwards who is great ,he is very helpfull and very informed about the cars he sells ,made the whole experience trouble free and we came away feeling like we got a great deal for a very nice car ,well done to all ,like to give a heads up to the manager as well , would recommend them all to perspective car buyers ,well done .

My experience with Sutton Park Group was very disappointing, particularly in relation to how a serious safety issue was handled at Sutton Park Renault Warwick.

A new Renault 5 suffered repeated propulsion-loss failures within the first 1,500 miles, including an incident requiring police recovery. Despite two investigations, no root cause was identified and no corrective repair was completed after the second failure.

The matter was handled by a Senior Service Advisor, who advised that because the fault could not be replicated during short test drives, the vehicle was considered acceptable for continued use. I was told that no further action would be taken unless the fault occurred again.

This approach did not inspire confidence and did not adequately reflect the seriousness of a fault involving complete loss of propulsion. Communication prioritised process compliance over customer safety.

I would strongly encourage other customers to be cautious when dealing with intermittent or safety-critical faults, and to seek clear written assurances about how such issues will be handled before accepting a vehicle back.

I had the most amazing experience at Renault in Stourbridge when I went in looking for a car and the professionalism that Muhammad shown and the way he made me feel at ease and talked me through some many options to make sure that the car was right for me and my family was absolutely the best experience I've ever had.

I highly recommend that you visit this dealership in Stourbridge if you are looking for a new car.

Management need to acknowledge Muhammad with appreciation for being an outstanding member of staff and a credit to the Renault Group.

Brought out Dacia Duster Dec 2024 - Believed it had the Zen warranty, as long as we adhered to the required Dacia service (which we did)
Failed MOT due to Turbo issue, Dacia Zen wouldn’t cover as warranty issue.

Sales Manager Gavin was amazing - Very empathetic, great communication & helped to find a solution for us - In the meantime providing us a courtesy car.

We are happy with the resolution Gavin found for us, and the service provided by him & his staff (Iffy & Danny)

Took my Kia Nero to Kia Solihull as I’ve had a problem with the cars12v battery dieing told me that there was a recall on the vehicle and that would resolve the problem having the car for a day rang and told me the car was fixed and to pick it up asked about the battery problem and was told it was resolved!next morning shut enough battery dead rang Kia was told I would get a ring back later rang again that I did not get a ring back told it would happen later it did not very disappointing as I’m over 82 yers old and have a semi. disabled wife which needs constant hospital visits so I need my vehicle help I gave 1 star reluctantly

Renault - Warwick : would recommend dealing with Colin Easterbrook in Sales - very professional and courteous when ordering my Renault 5.

I am so disappointed and annoyed at the dreadful lack of service and inept attitudes from this garage that I am in the process of cancelling the service plan I have with them. Checked in online and this proved a waste of time. Requested work completely missed which means although I gave up a morning to get things done they all still need doing ( not at Sutton Kia I assure you)
The salesman I approached at the start of my visit was unenthusiastic and disinterested. I asked him for a part ex value on my car but even though the car was out the back bein serviced and I was at the garage for 2 hours he didn’t get back to me ,
I have since phone,d to complain, heard lots of sorties, but, surprise surprise , no one has come back to mr. Steer clear