I was really impressed with Adam Thompson. From interaction over email through to face2face he was a very professional and capable. We had an issue at handover which we managed to resolve and is ap... もっと見る
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所在地
所在地を変更Grimbald Crag Road,Saint James Retail Park,Knaresborough, HG5 8PY North Yorkshire, GB
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レビュアーのコメントを見てみましょう
It’s been a pleasure doing business with Audi, and Stephen Ridsdale in particular. With Stephen’s expert guidance, and calm, friendly manner, the process of part-exchanging our two cars for a new Aud... もっと見る
Harrogate Audi make waiting for your car to be attended to a nice experience. You are made to feel very welcome and are looked after very well by customer services while your car is being attended t... もっと見る
企業が回答しました
I have found the service experience at Knaresborough Audi to be first rate. A service advisor is allocated to each customer this time I had the lovely Emily who was really helpful thorough and profess... もっと見る
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企業情報
当該企業による記述
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
連絡先
Grimbald Crag Road,Saint James Retail Park,Knaresborough, HG5 8PY, North Yorkshire, 英国
- 01423 869700
4.7
優良
553件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
First-class service!
It’s been a pleasure doing business with Audi, and Stephen Ridsdale in particular. With Stephen’s expert guidance, and calm, friendly manner, the process of part-exchanging our two cars for a new Audi A3 has been a delight from start to finish.
2026年8月28日
自発的なレビュー
回答に AI 支援を利用する場合があります詳細を表示
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
I was really impressed with Adam…
I was really impressed with Adam Thompson.
From interaction over email through to face2face he was a very professional and capable. We had an issue at handover which we managed to resolve and is appreciated.
On a different note: I’d suggest a review of your telephone system as it is likely a cause for loss of business.
2026年8月25日
自発的なレビュー
Sytner Group - Harrogate Audi からの回答
Dear Ed, Thank you very much for your kind words about Adam Thompson. We’re delighted to hear that you found him professional and capable throughout your experience. We apologise for any inconvenience caused during handover and appreciate your patience in resolving the issue. Your feedback regarding our telephone system is noted, and we value your honest suggestion. We truly appreciate you taking the time to share your thoughts and hope to welcome you back to Harrogate Audi in the future. Kind regards, Harrogate Audi Team
Customer service always very good.
2026年8月20日
自発的なレビュー
Sytner Group - Harrogate Audi からの回答
Dear Doug, Thank you very much for your kind words and for taking the time to leave such a positive review. We are delighted to hear that you consistently find our customer service to be very good. It is always our aim to provide an excellent experience for all our customers, and feedback like yours is truly appreciated. We look forward to welcoming you back to Harrogate Audi in the future and continuing to meet your expectations. Best wishes, The Harrogate Audi Team
Great service for car and customer
Harrogate Audi make waiting for your car to be attended to a nice experience. You are made to feel very welcome and are looked after very well by customer services while your car is being attended to. The customer lounge is spacious and clean and refreshments are delivered to your table whenever you need them.
The service advisors are very helpful if you have any queries and there is an app which enable you to follow the progress of your car whilst waiting. You even get little video of the health checks carried out on your car which is very useful. The complimentary wash & vac is much appreciated.
All in all a great service for car and customer - thank you !
2026年8月19日
自発的なレビュー
Sytner Group - Harrogate Audi からの回答
Dear Carol, Thank you very much for your kind and detailed review. We are delighted to hear that you found our customer lounge welcoming and appreciated the refreshments and complimentary wash & vac. It’s wonderful to know that our service advisors and app added value to your experience. Your positive feedback truly means a lot to us, and we are grateful you took the time to share it. We look forward to welcoming you back to Harrogate Audi in the future. Best wishes, The Harrogate Audi Team
I always appreciate the time taken to…
I always appreciate the time taken to understand my requirements and give me choices/options so I get the car that suits me and my lifestyle
2026年8月14日
自発的なレビュー
Sytner Group - Harrogate Audi からの回答
Dear Hazel, Thank you ever so much for your wonderful review. We’re delighted to hear that you appreciate the time we take to understand your requirements and offer a range of options tailored to your lifestyle. It’s always our aim to ensure that every customer finds a car that truly suits their needs. Your kind words mean a great deal to us, and we’re grateful for your continued trust in Harrogate Audi. We look forward to being of service again in the future. Warm regards, The Harrogate Audi Team
Car purchase
From my initial enquiry to final purchase all staff members were very helpful and offered a very good service. I would mention that Leo Sharrett provided a very high standard of customer service and i am sure he is a valued member of your sales team.
2026年8月1日
自発的なレビュー
Sytner Group - Harrogate Audi からの回答
Dear K Luetchford, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that all our staff provided helpful and attentive service throughout your purchase. Leo Sharrett will be especially pleased to hear your compliments regarding his customer care. It is always our aim to deliver a high standard of service, and your feedback is greatly appreciated. We hope you enjoy your new Audi and look forward to assisting you again in the future.
Brake fluid replacement and brake check
I have found the service experience at Knaresborough Audi to be first rate. A service advisor is allocated to each customer this time I had the lovely Emily who was really helpful thorough and professional. Krystal who is ‘front of house’ is just brilliant at what she does, knows all the customers, what they like to drink and a good bit of background too. This goes such a long way to making a customer feel valued. The technician provided a very detailed review of the work he carried out and the car was returned ina clean and tidy condition. Whilst owning an Audi I wouldn’t go anywhere else.
2026年8月12日
自発的なレビュー
Sytner Group - Harrogate Audi からの回答
Thank you very much for your wonderful feedback. We are delighted to hear that Emily, Krystal, and the technician provided such a thorough and professional service experience. It’s great to know they made you feel valued and that your Audi was returned clean and well cared for. Your kind words truly mean a lot to us. We look forward to welcoming you back to Knaresborough Audi whenever you require assistance with your vehicle.
Very efficient and friendly service
Very efficient and friendly service. Billy listened to what I wanted, and despite my A6 being a Japanese import, he still booked me in for a transmission service without trying to upsell anything I didn't need. The service and inspection was very detailed and I was provided with all the information I needed to make an informed decision about my car. Will definitely come back.
2026年8月5日
自発的なレビュー
Sytner Group - Harrogate Audi からの回答
Thank you, Andrew, for your kind words and for sharing your experience with us. We are delighted to hear that Billy provided a thorough and honest service tailored to your needs, especially with your Japanese import A6. It’s wonderful to know you felt fully informed and valued throughout the process. We truly appreciate your recommendation and look forward to welcoming you back in the future. Your satisfaction means a great deal to all of us at Harrogate Audi.
Fantastic experience
Both Leo and Leah were absolutely brilliant, very professional, friendly and knowlegable.
Leo dealt with everything superbly and I wouldn't hesitate to recommend him to anyone looking to purchase an Audi.
2026年7月31日
自発的なレビュー
Sytner Group - Harrogate Audi からの回答
Thank you very much for your kind words, Alex. We’re delighted to hear that both Leo and Leah provided such a professional and friendly service throughout your experience. It’s wonderful to know that Leo was able to assist you superbly and that you feel confident recommending him to others looking to purchase an Audi. Your feedback is greatly appreciated and motivates our team to continue delivering excellent service to all our customers. We wish you many happy miles in your new Audi.
Smooth hassle free purchase of a new…
Smooth hassle free purchase of a new car completed in 2 days including a personal plate change. Salesman Stephen Ridsdale was friendly and handled everything to my satisfaction. Will use again in future.
2026年7月31日
自発的なレビュー
Sytner Group - Harrogate Audi からの回答
Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that Stephen provided a friendly and efficient service, making your purchase smooth and hassle-free. It’s wonderful to know that the process, including your personal plate change, was completed to your satisfaction within such a short timeframe. We truly appreciate your support and look forward to welcoming you back in the future. Enjoy your new car!
Harrogate Audi 🌟
The team at Audi Harrogate always go above and beyond. Rita is always so pleasant to deal with, and it makes such a difference. Thank you ☺️
2026年7月29日
自発的なレビュー
Sytner Group - Harrogate Audi からの回答
Dear Emily, Thank you ever so much for your wonderful review. We’re absolutely delighted to hear that Rita and the team at Audi Harrogate have consistently provided such a pleasant experience for you. It’s always our aim to go above and beyond for our customers, and your kind words truly mean a great deal to us. We look forward to welcoming you back in the future. Thank you again for taking the time to share your positive feedback. Best wishes, Audi Harrogate Team
salesman Gary did an excellent job
2026年7月30日
自発的なレビュー
Sytner Group - Harrogate Audi からの回答
Dear Danny, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that Gary provided excellent service during your visit to Harrogate Audi. It is always our aim to ensure every customer receives the highest standard of care and attention. Your positive feedback is greatly appreciated and serves as a wonderful encouragement to the team. We look forward to welcoming you back in the future. Best wishes, The Harrogate Audi Team
When buying my next car I already knew…
When buying my next car I already knew exactly what I wanted however Oli was great from start to finish and always available to answer any questions I had!!
2026年7月28日
自発的なレビュー
Sytner Group - Harrogate Audi からの回答
Dear Jess, Thank you ever so much for your kind words and for taking the time to leave such a lovely review. We’re delighted to hear that Oli was able to support you throughout your car-buying journey and was always available to answer your questions. It’s wonderful to know you found exactly what you wanted and had a positive experience from start to finish. We truly appreciate your feedback and hope you continue to enjoy your new car for many miles to come. Best wishes from all of us at Harrogate Audi.
Fantastic service
Fantastic service, everyone was really friendly and helpful they really looked after us each time we visited and made handover day really special - thank you.
Big thank you to Oliver Loton who went above and beyond to help us buy our new car and made the whole process really easy and hassle free!
2026年7月27日
自発的なレビュー
Sytner Group - Harrogate Audi からの回答
Dear Christie, thank you ever so much for your lovely review. We’re delighted to hear that you found our team friendly and helpful throughout your visits, and that handover day was truly special. Oliver Loton will be thrilled to know his efforts made the process easy and hassle-free for you. It’s wonderful to know we could assist you so well with your new car purchase. We truly appreciate your kind words and support. Wishing you many happy miles ahead!
Body shop
I needed to take my car to have some defective paint work corrected in the body shop. The service provided by Mike and Austin was exemplary and the finished job looks brilliant. I can’t thank them enough and would certainly recommend them to others
2026年7月27日
自発的なレビュー
Sytner Group - Harrogate Audi からの回答
Thank you very much for your kind words, Wayne. We are delighted to hear that Mike and Austin provided you with such exemplary service and that you are pleased with the finished result. It’s always wonderful to know our customers feel confident in recommending us to others. Your feedback means a great deal to the entire team at Harrogate Audi, and we truly appreciate you taking the time to share your experience. We look forward to welcoming you back in the future.
Dealt with efficiently and politely…
Dealt with efficiently and politely giving excellent customer service
2026年7月21日
自発的なレビュー
Sytner Group - Harrogate Audi からの回答
Dear Brian, Thank you very much for your kind words. We are delighted to hear that you found our service both efficient and polite, and that our team provided excellent customer care. Your positive feedback truly means a lot to us, as we always strive to ensure every customer has a pleasant experience. It’s wonderful to know that our efforts have been appreciated. We look forward to welcoming you back to Harrogate Audi in the future. Kind regards, The Harrogate Audi Team
Simply ignored by poorly trained salesstaff
I have owned three Audis and I have always liked the marque. With my Landrover coming up for renewal and my wife also needing a new car, we dropped into Audi in Knaresborough. We looked around until the receptionist offered to find someone to talk to us. No-one came We asked again. Again no-one came, so we left.
Thinking this was a blip I rang to make an appointment. Someone called Mark arranged this. We arrived, slightly early. We were pleasantly greeted, seated and given a coffee. The young man went to find our salesperson
We waited for 20 minutes after our appointment time. Noone came. As we got up to leave, one of the service staff spotted us and asked if we were ok… she. Then went to find “a manager”. After a further wait a saleswoman arrived - without any explanation “except no-one told me you were here” which wasn’t true. We left.
I think this is one of the worst examples of customer service I have come across. Its clear Sytner doesn’t value its customers or doesn’t train or manage its sales staff properly.
2026年7月21日
自発的なレビュー
Sytner Group - Harrogate Audi からの回答
Dear Flier, We are truly sorry to hear about your disappointing experience at our Harrogate Audi dealership. This clearly falls short of the high standards we strive to maintain. We appreciate you bringing this to our attention, as it helps us understand where improvements are necessary. Customer service is very important to us, and it is regrettable that you felt undervalued. Please accept our sincere apologies for the frustration caused during your visits. Kind regards, Harrogate Audi Team
Outstanding
Efficient, friendly, very customer focused and extremely professional thank you all
2026年7月18日
自発的なレビュー
Sytner Group - Harrogate Audi からの回答
Dear Mark, Thank you very much for your kind and thoughtful review. We are delighted to hear that you found our team efficient, friendly, and professional. It is always our aim to provide a customer-focused experience, and your positive feedback is truly appreciated. Your support motivates us to maintain high standards in everything we do. We look forward to welcoming you back to Harrogate Audi in the future and continuing to deliver the service you expect and deserve. Kind regards, The Harrogate Audi Team
I am a Belgian Audi owner and drove up…
I am a Belgian Audi owner and drove up North to visit my son.
I suddenly saw a yellow warning light on the dashboard and I contacted an Audi repair centre.
This centre was the nearest, so
I placed a call and could come in immediately.
At the garage the staff was extremely friendly.
They attended to me right away way.
I could wait in a very nice area with drinks cold and warm at my disposal. In the end they came back to me that i could drive home To Belgium safely, but had to do a check up at home.
When I asked to settle the bill they replied it was Audi service free of charge.
Pity I can’t buy my next Audi at this place.
Thanks to the lovely staff.
Michèle
2026年7月20日
自発的なレビュー
Sytner Group - Harrogate Audi からの回答
Dear Michèle, Thank you for sharing your positive experience at Harrogate Audi. We are delighted to hear our team was able to assist you promptly and make you feel comfortable during your visit. It’s wonderful that you felt well cared for and reassured about your car’s condition. Your kind words mean a great deal to us, and we appreciate you taking the time to acknowledge the hospitality and service you received. We wish you safe journeys back to Belgium and hope to see you again in the future. Kind regards, Harrogate Audi Team
Good quality service
Good quality service. Job under taken in a timely manner.
Good welcoming staff.
2026年7月17日
自発的なレビュー
Sytner Group - Harrogate Audi からの回答
Dear Mr Cook, Thank you very much for your kind words and for taking the time to leave us a fantastic 5-star review. We are delighted to hear that you found our service to be of good quality and that the job was completed promptly. It’s also wonderful to know that our team made you feel welcome during your visit. Your positive feedback is greatly appreciated and encourages us to maintain the high standards our customers expect. We look forward to welcoming you back in the future. Kind regards, Harrogate Audi Team
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