I was really impressed with Adam Thompson. From interaction over email through to face2face he was a very professional and capable. We had an issue at handover which we managed to resolve and is ap... もっと見る
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所在地
所在地を変更Grimbald Crag Road,Saint James Retail Park,Knaresborough, HG5 8PY North Yorkshire, GB
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レビュアーのコメントを見てみましょう
It’s been a pleasure doing business with Audi, and Stephen Ridsdale in particular. With Stephen’s expert guidance, and calm, friendly manner, the process of part-exchanging our two cars for a new Aud... もっと見る
Harrogate Audi make waiting for your car to be attended to a nice experience. You are made to feel very welcome and are looked after very well by customer services while your car is being attended t... もっと見る
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I have found the service experience at Knaresborough Audi to be first rate. A service advisor is allocated to each customer this time I had the lovely Emily who was really helpful thorough and profess... もっと見る
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企業情報
当該企業による記述
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
連絡先
Grimbald Crag Road,Saint James Retail Park,Knaresborough, HG5 8PY, North Yorkshire, 英国
- 01423 869700
4.7
優良
553件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Hannah is an excellent individual
Hannah is an excellent individual, makes sure all goes smoothly.
Recommend to all
2025年10月28日
Sytner Group - Harrogate Audi からの回答
Thank you very much for your kind words and positive feedback. We are delighted to hear that Hannah provided you with excellent service and ensured everything went smoothly during your experience with us. It is always our aim to offer a seamless and enjoyable visit for all our customers. Your recommendation means a great deal to us, and we truly appreciate you taking the time to share your thoughts. We look forward to welcoming you back to Harrogate Audi in the future.
Care and attention given by staff and…
Care and attention given by staff and especially Priya Mistry.
2025年10月16日
Fantastic service from all staff
Fantastic service from all staff! Thanks Audi Harrogate …won’t be using anyone else for my car needs
2025年10月21日
Excellent service
2025年10月16日
Sytner Group - Harrogate Audi からの回答
Thank you for taking the time to leave us a 5-star review, Ian1. We are delighted to hear that you received excellent service at Harrogate Audi. Our team takes great pride in providing top-notch customer service and we are thrilled to know that we met your expectations. We strive to ensure that all our customers have a positive experience with us and we are glad to hear that we were able to achieve this with you. Thank you for choosing Harrogate Audi and we hope to see you again in the future.
Sytner Group - Harrogate Audi からの回答
Thank you for your glowing review, Anonymous. We are delighted to hear that you had a great experience with our sales staff at Harrogate Audi. Our team takes pride in providing excellent service from the initial enquiry to the final delivery. We are committed to ensuring that our customers receive the best possible assistance throughout their journey with us. It is an honour to have earned your trust and we look forward to continuing to provide exceptional service in the future. Thank you for choosing Harrogate Audi.
Great personal welcome
Great personal welcome, 1-2-1 service, very friendly staff who are happy to help.
2025年10月7日
Sytner Group - Harrogate Audi からの回答
Thank you for your kind words, Misss Hall. We are delighted to hear that you had a great experience at Harrogate Audi. Our team takes pride in providing a personal and friendly service to all our customers. We are glad that you felt welcomed and well taken care of during your visit. We appreciate your feedback and look forward to welcoming you back in the future. Thank you for choosing Harrogate Audi.
The representative attentiveness and he…
The representative attentiveness and he explained the controls of the car very well to me.
2025年9月29日
Sytner Group - Harrogate Audi からの回答
Thank you for your positive review, Peter. We are delighted to hear that our representative provided you with attentive service and took the time to explain the controls of your new car. At Harrogate Audi, we strive to ensure that our customers feel confident and comfortable with their new vehicles. We are pleased that you had a positive experience and we hope to continue providing you with exceptional service in the future. Thank you for choosing Harrogate Audi.
I booked my Audi in for a service
I booked my Audi in for a service. I was given my preferred day with a reminder call the day before which I felt was useful and good service.
On the day, I was greeted in a friendly manner and booked in. I was offered a drink and a comfortable and quiet place to sit which was useful.
My service was completed within the time slot and I was given an update and video detailing the service which was felt was a nice touch.
Overall, a positive experience.
2025年10月4日
Sytner Group - Harrogate Audi からの回答
Thank you for taking the time to leave us a review, Jon. We are delighted to hear that you had a positive experience during your recent service at Harrogate Audi. Our team takes great pride in providing excellent customer service, and we are glad that you felt welcomed and comfortable during your visit. We also appreciate your feedback on our reminder call and service update video. We will continue to strive for excellence and look forward to welcoming you back in the future. Thank you for choosing Harrogate Audi.
Excellent customer service.
Excellent customer service.
Kept informed of the progress of my car’s service.
Staff very polite, friendly and professional
2025年10月7日
Sytner Group - Harrogate Audi からの回答
Thank you for your kind words, Audrey Lynn. We are delighted to hear that you had an excellent experience with our customer service team at Harrogate Audi. It is our top priority to keep our customers informed about the progress of their car's service, and we are glad to hear that we were able to do so for you. Our staff takes great pride in being polite, friendly, and professional, and we are honoured to have provided you with such a positive experience. Thank you for choosing Harrogate Audi.
Too much attention?
Quality of servicing is excellent. Customer service is good but can be a bit obsequious. Also, their constant attention - reminding customer of forthcoming appointment, phoning to ask whether would like to combine service appointment with viewing new cars as own car is now 6 years old. Gets a bit much. Servicing is also expensive.
2025年9月24日
Sytner Group - Harrogate Audi からの回答
Thank you for your feedback, Yvonne. We are pleased to hear that you found the quality of our servicing to be excellent. We apologize if our customer service came across as obsequious at times. We understand that our reminders and offers to view new cars can be overwhelming, and we will take this into consideration for future interactions. We also acknowledge that our servicing can be expensive, and we are constantly reviewing our pricing to ensure it is fair and competitive. Thank you for choosing Harrogate Audi.
No Response to my Call
I rang to make an appointment to look at the range as I am ready to buy a new car. All the sales people were busy but I was told someone would call me back that same afternoon. Days later I am still waiting for that call. If they can't get the selling right then you've no chance with the fixing.......
2025年10月2日
自発的なレビュー
Sytner Group - Harrogate Audi からの回答
We are sorry to hear about your experience Paul but can find no history of a call/request? Please feel free to email our New Car Sales Manager with any further information and we will see how we can help? Kind Regards. Tom Hough, tomhough@sytner.co.uk
Welcoming environment
Welcoming environment, we have been customers for some years and it is good to b greeted by name. A long relationship with the same salesperson has refined the process and we quickly arrive at an agreed purchase/trade-in deal. The overall package is very good. We are treated as valued and respected customers. We are very pleased with the new car.
2025年9月25日
Sytner Group - Harrogate Audi からの回答
Thank you for your kind words, Andrew. We are delighted to hear that you have had a positive experience at Harrogate Audi. Our team takes great pride in providing a welcoming and personalised environment for our valued customers. We are glad that our long-standing relationship with you has made the purchasing process smoother and more efficient. It is an honour to have you as a loyal customer and we are thrilled that you are pleased with your new car. Thank you for choosing Harrogate Audi.
I was recently fortunate enough to…
I was recently fortunate enough to purchase my ninth consecutive Audi, mostly from Audi Harrogate.
This particular car,an Q6 Sportback was handled for me by Adam Gray and it was an absolute pleasure to deal with him. From the moment I enquired until hand over Adam was, helpful, knowledgeable and extremely professional, he will be a great loss to Audi as he moves on to further his career.
Thank you all at Harrogate Audi I'm sure I will be back for my 10th when the time comes.
Thank you
Mark Harris
2025年9月20日
自発的なレビュー
Sytner Group - Harrogate Audi からの回答
Dear Mark Harris, Thank you for taking the time to leave such a glowing review for Harrogate Audi. We are delighted to hear that you have been a loyal customer for nine consecutive Audis and that your recent purchase of the Q6 Sportback was handled by our colleague, Adam Gray. We are proud to have Adam as part of our team and we are sorry to hear that he will be moving on to further his career. We will certainly miss his professionalism, knowledge and helpfulness. We are grateful for your kind words and we look forward to welcoming you back for your 10th Audi in the future. Thank you for choosing Harrogate Audi and for being a valued customer. Best regards, Harrogate Audi Team
Excellent service.
Throughout the process we were kept informed of progress on the car regularly. The staff we dealt with were pleasant, efficient and very polite and we felt like valued customers of the dealership.
Excellent all round!
2025年9月18日
Sytner Group - Harrogate Audi からの回答
Hi Graham, We are delighted to hear that you had a positive experience at Harrogate Audi. Our team takes great pride in providing excellent service to our valued customers. We are glad that you felt well-informed and valued throughout the process. Kind Regards, Nick Giddings, Head of Business, nickgiddings@sytner.co.uk
Excellent people.
The attitude of the staff, especially Hannah Jones and Crystal. Friendly but professional. Helpful and straightforward without being overly attentive or oleaginous or obsequious. Little touches such as being met by name as one arrived - easy to organise with a man and a list of license numbers + related names BUT someone thought to do it, so clever.
2025年9月9日
Sytner Group - Harrogate Audi からの回答
Thank you for your kind words, Mr Wade. We are delighted to hear that you had a positive experience at Harrogate Audi. Our team, especially Hannah Jones and Crystal, strive to provide a friendly and professional service to all our customers. We are glad that you appreciated the little touches, such as being greeted by name upon arrival. We take pride in our attention to detail and it is wonderful to hear that it did not go unnoticed. Thank you for choosing Harrogate Audi.
I've just used Harrogate Audi for a service…
I've just used Harrogate Audi for a major service and brake fluid change. The whole process from booking the car in to waiting while the work was carried out was really straightforward. The staff were really helpful and I was well looked after while I waited.
2025年9月9日
Sytner Group - Harrogate Audi からの回答
Thank you for your glowing review, John! We are delighted to hear that your experience at Harrogate Audi for your major service and brake fluid change was straightforward and hassle-free. Our team takes pride in providing excellent customer service and ensuring our customers are well taken care of while they wait. We appreciate your kind words and look forward to serving you again in the future. Thank you for choosing Harrogate Audi.
excellent service !!
excellent services !!
I have to say that despite not able to finally lease a car for my business , Adam T from Audi Harrogate was outstanding . He was very patient and did his best to finalize the lease. For personal reasons I have to opt out but the service was great throughout.
2025年8月29日
自発的なレビュー
Sytner Group - Harrogate Audi からの回答
Thank you for your kind words, Luis. We are delighted to hear that you had an excellent experience with our team at Harrogate Audi. We pride ourselves on providing exceptional service to all of our customers, and we are glad that Adam T was able to assist you with your leasing needs. We understand that personal circumstances can sometimes change, but we are grateful for the opportunity to have served you. Thank you for considering us, and we hope to have the chance to work with you in the future.
Fantastic service from Harrogate Audi
Fantastic service from Harrogate Audi.
From start to finish I was looked after by the team especially Julian
2025年8月30日
Sytner Group - Harrogate Audi からの回答
Thank you for your glowing review, Jeanette! We are delighted to hear that you had a fantastic experience at Harrogate Audi. Our team takes great pride in providing exceptional service to our customers, and we are thrilled that Julian and the rest of our team were able to take care of you from start to finish. We appreciate your support and look forward to welcoming you back to our dealership in the future. Thank you for choosing Harrogate Audi.
Updated Review - no longer so positive.
I initially, wrote a 4* review due to some teething problems. Yet a couple of months later, I am having to change my review to a more negative one.
This is the second time I have purchased from Sytner Harrogate as a long distance sale. The first time went smoothly, I did not keep the car for very long though as I could not get along with gearbox. It was very clunky and slow changing gears.
I recently purchased an Audi from them again - this time a manual due to lack of stock locally and no deals to be had.
The sale itself was fine and they gave me a fantastic deal. That's when the issues started to creep in. I have a private reg - aside from printing out some plates for me and offering to guide me through the admin process, they wouldn't deliver the car with the plates on. I had to do all that myself. The plates were in the car for me to screw on - but they did not screw on easily. Locally, it would have been all sorted for me to receive the car with the plates on.
I then had to contact Audi Customer Services to updated the reg number so my local dealer could find my car under the correct plates and I could also buy service plans under it. Audi informed me that I was not listed as the new owner and I would need to bring the logbook and ID into my local dealer. I went back to Harrogate and was informed (and sent a screenshot) showing myself as the owner on the dealership wide system. The registration number had not been updated and I was told 'not to worry about it.' Locally, they update this. Now I will have to keep a note of the original reg number so my car can be found on the system.
I had to wait for Sytner to set up the Audi App for me as the spare key had had the code/tag removed - again an issue that I have never had locally. In fact they emphasise the importance of leaving this attached to the spare key. Considering the previous owner was a Sytner employee they should have known this.
The car arrived - the lock and wheel nut was missing. A back and forth ensued and I had to wait a fair while to receive a replacement. I almost ended up ordering a compatible one off eBay. Thankfully, I had one because...
I was driving to work one morning and the tyre pressure warning light came on. It appeared I had a very slow puncture. I took it to a tyre place and there was no puncture. They found an old repair had started leaking. I hadn't had a puncture on this car so this had happened with the previous owner. Upon further inspection - the inside tyre wall was damaged which is caused by it being driven with very little to no air in it - I had not driven it in such a state. As a result the tire needed replacing and I had a to pay £175 to fix somebody else's puncture and unbeknownst to me had been driving on a dangerous tyre.
Oh yeah... the Start/Stop system doesn't work either. I guess I know why there was such a good deal on this car and it has left a sour taste. In future I will be using an alternative Sytner branch or sticking locally even if it will cost more.
I used to really rate Sytner Audi Harrogate but I don't think I will be using them again - I have lost faith.
2025年8月5日
自発的なレビュー
Sytner Group - Harrogate Audi からの回答
Thank you for taking the time to leave us a review, We are glad to hear that you have had mostly fantastic experiences with our team at Harrogate Audi. We apologise for the minor issues you encountered during your long distance purchase, and we appreciate your feedback. Thank you for choosing Harrogate Audi and we hope to have the opportunity to serve you again.
Don’t get a service as Harrogate Audi
The price quoted on the central Audi website for a standard service on a A6 is not honoured. The poor level of responses to my complaint was compounded by Audi uk when I complained to them - they wanted me to go back to the dealer with a v5 (2 hour round trip) before they could progress my complaint as I was not set up on the system. They said that even though Audi digital had me registered and had seen my V5 and allowed my App to open and close the car, that was a different part of Audi that they could not access. They wouldn’t accept emails either. Their poor timing for acknowledgement of complaint, their poor attitude and even trying to charge for a warranty item on a 2 year old car are all indicative of what you can expect. A more realistic representation of Harrogate Audi is seen on Cardealer reviewsuk where they are bottom rated garage in knaresborough and ranked 9068th out of 9847 dealers in the uk. I think that says it all - I don’t always trust reviews but bottom of the heap tends to mean they are bottom!
2025年5月16日
自発的なレビュー
Sytner Group - Harrogate Audi からの回答
Dear Trevor Slater, We are sorry to hear about your recent experience and have passed your feedback to Audi. Kind Regards.
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