Good experience with Audi Leeds and felt that i was very well looked after. The service team member Bridget went the extra mile to ensure my car was delivered back to me repaired, and assured me e... もっと見る
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Staff at leeds Audi are always very attentive and get the job done promptly. Hammad was especially fantastic at getting everything sorted with my car as always!
Fantastic experience every time go to Leeds Audi service department from Becky/Alex meeting you initially who deal with you in a professional, friendly manner to the constant updates, the car always a... もっと見る
Took my Audi Q5 in for a recurring issue which has returned every time after they state that it has been resolved. they dont call you back. Probably the worst customer experience from any service depa... もっと見る
企業が回答しました
企業情報
当該企業による記述
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
連絡先
Apex Way,Apex Business Park, LS11 5LN, Leeds, 英国
- 0113 290 4000
4.4
優良
682件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
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Staff at leeds Audi are fantastic
Staff at leeds Audi are always very attentive and get the job done promptly. Hammad was especially fantastic at getting everything sorted with my car as always!
2026年9月15日
自発的なレビュー
Fantastic experience
Fantastic experience every time go to Leeds Audi service department from Becky/Alex meeting you initially who deal with you in a professional, friendly manner to the constant updates, the car always available at agreed time then post visit call from Becky. Always a pleasure.
2026年9月14日
自発的なレビュー
Good experience with Audi Leeds and…
Good experience with Audi Leeds and felt that i was very well looked after. The service team member Bridget went the extra mile to ensure my car was delivered back to me repaired, and assured me everything would be taken care of after a software recall and some warranty works, Bridget gave me an update on the first day and assured me everything was going to plan, i collected the car the next day, the car was clean and tidy. All the works completed.
so a big thank you to Bridget and the Team :-)
Note: I have used other Audi dealers in the past and not had very good experience's, so it was nice to have a good experience for once.
2026年9月10日
自発的なレビュー
回答に AI 支援を利用する場合があります詳細を表示
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
Great team of people
Great team of people. No hassle. Just felt looked after with a great car.
2026年8月31日
自発的なレビュー
Sytner Group - Leeds Audi からの回答
Dear David, Thank you very much for your wonderful review. We’re delighted to hear that you found our team approachable and that your experience was hassle-free. It’s fantastic to know you felt well looked after and are enjoying your new car. We truly value your kind words and support. Should you need anything in the future, please don’t hesitate to get in touch. Wishing you many enjoyable journeys ahead in your great new Audi. Best wishes from all of us at Leeds Audi.
Simply great experience
Simply great experience. I was kept informed of progress of my new car in a timely but non intrusive way. Really impressive and sadly not experienced that often these days.
2026年9月1日
自発的なレビュー
Sytner Group - Leeds Audi からの回答
Dear Adam, Thank you ever so much for your kind words and excellent review. We are delighted to hear that you found the experience with us so positive and that our communication struck the right balance of being timely yet unobtrusive. It is always our aim to provide a service that stands out, and it is truly rewarding to know this was reflected in your experience. We very much appreciate your feedback and hope you enjoy your new car for many years to come. Best regards, Leeds Audi Team
Sytner Group - Leeds Audi からの回答
Dear Wayne, Thank you very much for your kind words. We are delighted to hear that you continue to receive a warm welcome and excellent customer service at Leeds Audi. Your ongoing support means a great deal to us, and it is wonderful to know our team consistently meets your expectations. We look forward to welcoming you back in the future and providing the same high standard of service. Thanks again for taking the time to share your experience. Best wishes, The Leeds Audi Team
Audi A1 purchase
On first visit I met Craig Linch who helped me with my enquiry regarding specific car. Second time met Sam as Craig was away and we managed to conclude the deal to my satisfaction. On picking up the car. Craig was very efficient and helped me through the process, and the workings of the car. Happy with transaction.
2026年8月26日
自発的なレビュー
Sytner Group - Leeds Audi からの回答
Dear David, Thank you very much for your kind words and for taking the time to share your experience. We’re delighted to hear that Craig and Sam were able to assist you so efficiently and that you are happy with your transaction. It’s wonderful to know that the process went smoothly and that you feel confident with your new car. We truly appreciate your custom and hope you enjoy every journey in your vehicle. Best wishes, Leeds Audi Team
After a recent poor experience with a…
After a recent poor experience with a local Audi garage, the team in Leeds went above and beyond. Particular credit to Alex, whom ensured my car was available in a timely fashion as I had a work commitment to attend.
2026年8月25日
自発的なレビュー
Sytner Group - Leeds Audi からの回答
Dear Thomas, Thank you for your wonderful review. We’re delighted to hear that Alex and the team at Leeds Audi were able to provide the timely and attentive service you required, especially given your work commitments. It’s always our aim to go above and beyond for our customers, and it’s lovely to know we achieved that for you. Your kind words are greatly appreciated, and we hope to continue delivering exceptional experiences whenever you visit us again. Kind regards, Leeds Audi Team
First Class Service
I was kept up to date throughout my MOT and optional vehicle check. When I got my car back it had been cleaned inside and out. The works were carried out in timely fashion and the Audi team looked after me throughout with coffee and biscuits.
2026年8月24日
自発的なレビュー
Sytner Group - Leeds Audi からの回答
Dear Graeme, Thank you very much for your kind words and for taking the time to share your experience. We’re delighted to hear that you felt well looked after throughout your MOT and vehicle check, and that the team’s attentiveness made a positive difference. It’s great to know you appreciated the timely service and the refreshments provided. We always strive to provide the highest level of care to our customers and their vehicles. We look forward to welcoming you back to Leeds Audi in the future. Best regards, The Leeds Audi Team
Took my Audi Q5 in for a recurring…
Took my Audi Q5 in for a recurring issue which has returned every time after they state that it has been resolved. they dont call you back. Probably the worst customer experience from any service department ive seen. Avoid Sytner Group Audi at all costs. no call backs
2026年8月17日
自発的なレビュー
Sytner Group - Leeds Audi からの回答
Dear M Price, we are truly sorry to hear about your disappointing experience with your Audi Q5 and our service team. We appreciate you bringing this to our attention and apologise sincerely for the lack of communication and recurring issue you have faced. Customer satisfaction is very important to us, and it is regrettable that we did not meet your expectations on this occasion. Thank you for your feedback, which we will take seriously in order to improve our service.
As always great service
As always great service from dropping off the car to collecting it a couple of days later.
2026年8月19日
自発的なレビュー
Sytner Group - Leeds Audi からの回答
Dear Mrs Morris, Thank you ever so much for your kind words and for taking the time to leave us a review. We are delighted to hear that you experienced great service throughout the whole process, from dropping off your car to collecting it a couple of days later. Your continued support means a great deal to the team here at Leeds Audi. We look forward to welcoming you back in the future and ensuring you receive the same excellent care each time. Kind regards, Leeds Audi Team
Libby and Sam were both amazing
Libby and Sam were both amazing. So patient with me and my family throughout the entire experience
2026年8月18日
自発的なレビュー
Sytner Group - Leeds Audi からの回答
Dear Mr Ambrosini, Thank you very much for your kind words. We are delighted to hear that Libby and Sam were able to provide such a patient and positive experience for you and your family. It is always our aim to ensure every customer feels comfortable and well looked after throughout their visit. Your feedback is truly appreciated and motivates us to maintain the highest standards of service. We look forward to welcoming you to Leeds Audi again in the future. Best wishes, The Leeds Audi Team
Great experience as always, Simmy and…
Great experience as always Simmy and Neil were so helpful and informative
2026年8月12日
自発的なレビュー
Sytner Group - Leeds Audi からの回答
Dear Gill, Thank you ever so much for your wonderful review. We're absolutely thrilled to hear that Simmy and Neil provided you with such helpful and informative service. It's always our aim to make every experience a positive one, and your kind words truly mean a lot to the team. We very much appreciate your continued loyalty to Leeds Audi and look forward to welcoming you back in the future. Warm regards, The Leeds Audi Team
Recently purchased an Audi A3
Recently purchased an Audi A3.
Excellent service from all the team and especially from Miles Escreet and Liam.
They went out of their way to fix problems and find solutions while being a pleasure to deal with. Their commitment to customer service was clearly evident and first rate.
I would have no hesitation in recommending the team at Leeds Audi and would have confidence in being a return customer.
2026年6月25日
自発的なレビュー
Sytner Group - Leeds Audi からの回答
Thank you, Rob, for your wonderful review. We are delighted to hear that Miles and Liam provided first-rate service and went above and beyond to resolve any issues. It’s fantastic to know their commitment to customer care made your experience so pleasurable. Your recommendation means a great deal to us, and we look forward to welcoming you back as a valued customer in the future. Enjoy your new Audi A3 and safe journeys ahead!
Shaun in service went above and beyond
Shaun in service went above and beyond, whilst being very professional in his approach, very easy to deal with and demonstrating a very high level of customer empathy. In summary some remedial work on turbo boost pipe was completed on goodwill / zero cost basis within parts and completion within 24 hours. That’s outstanding customer service and support, thank you.
2026年7月3日
自発的なレビュー
Sytner Group - Leeds Audi からの回答
Dear David, Thank you very much for your kind words and thoughtful review. We are delighted to hear that Shaun provided you with exceptional service and demonstrated genuine empathy throughout. It is always our aim to offer support that goes above and beyond expectations. Your recognition of the swift remedial work and goodwill gesture is greatly appreciated. We truly value your feedback and look forward to continuing to provide you with outstanding customer care in the future. Kind regards, Leeds Audi Team
Extremely great service
Extremely great service
Handover was done smoothly and efficiently
Thanks to staff at Synter Leeds especially Miles Escreet
Thankyou
2026年8月4日
自発的なレビュー
Sytner Group - Leeds Audi からの回答
Dear Michael, Thank you very much for your kind words and for taking the time to leave such a positive review. We are delighted to hear that the service you received at Synter Leeds, especially from Miles Escreet, was smooth and efficient. It is wonderful to know that your handover experience met your expectations. Your feedback is greatly appreciated and motivates the entire team to continue delivering excellent service. We look forward to welcoming you again in the future. Kind regards, Leeds Audi Team
Usually great, slight miss on this occasion
Overall everyone was lovely, car went in for a recall which was great, sorted earlier than planned as I dropped my car off a day early, before the car was even due to go in. Great service on that part. Unfortunately when I got the car back and drove home, an SOS light came on the car. I couldn't get through to anyone in the service department and was just met with the standard, leave your name and number or WhatsApp us and we will get back to you. I decided to just take it back to them the following day. They did their best to fit me in and again, really great service on that part. Unfortunately the issue came when they told me I needed another software update to rectify the SOS light, bearing in mind the recall it went it for in the first place was a software update and this light was not on before they did this. They said it would be £400 to fix this but would be £360 because of goodwill as the car was in yesterday. Ive used Leeds Audi plenty of times on both a personal and a business level and they've always delivered. Sadly on this occasion I can't help but feel a bit disappointed. Overall a 3/5 because the staff are great. The disappointment arose due to the failure to rectify a problem with the car that directly occurred after the 1st software update.
2026年8月4日
自発的なレビュー
Sytner Group - Leeds Audi からの回答
Dear Matt, thank you for your honest feedback and for recognising the efforts of our team. We apologise for the inconvenience caused by the SOS light following the initial software update and appreciate your loyalty to Leeds Audi. We understand your disappointment and are sorry this experience did not meet your expectations. Your comments are valuable to us, and we will ensure they are considered to help improve our service going forward. Kind regards, Leeds Audi.
New A6 delivery with scratches and glue residue
Had a new A6 delivered from Sytner Leeds. Scratches on it and even the glue residue I assume from its original wrapping for transport from factory is all over the roof. Dreadful way to pass over what is a £75k car. Complained to the delivery man who agreed and also took photos. A week has now passed and no resolution.
2026年7月23日
自発的なレビュー
Sytner Group - Leeds Audi からの回答
Dear Mr Wood, We are truly sorry to hear about your experience with the delivery of your new A6. It is certainly not the standard we aim to uphold, particularly for such a significant purchase. We fully appreciate your disappointment regarding the scratches and glue residue, and we understand how frustrating it must be to feel your concerns have not yet been resolved. Please be assured that your feedback is taken seriously and we value the opportunity to address this matter appropriately.
Everything was spot on
Robert was always available, even though he picked the sale up from someone else, always returned calls, helped with one or two bumps that happened in the last couple of days
2026年7月28日
自発的なレビュー
Sytner Group - Leeds Audi からの回答
Thank you, Nick, for your kind words and for taking the time to share your experience. We’re delighted to hear that Robert was readily available, responsive, and supportive throughout the process, even after taking over the sale. It’s great to know that he could assist promptly with the minor issues that arose in the final days. We truly appreciate your feedback and are pleased that we could meet your expectations. Wishing you many happy journeys in your new Audi.
Car delivered with scratches and still…
Car delivered with scratches and still had glue from wrapping all over it.
2026年7月23日
自発的なレビュー
Sytner Group - Leeds Audi からの回答
Dear Law, we are truly sorry to hear about the condition in which your car was delivered. This is certainly not the standard we strive to uphold at Leeds Audi. Your experience is important to us, and we apologise for any inconvenience caused by the scratches and glue residue. We understand how disappointing this must have been and regret that we did not meet your expectations on this occasion. Thank you for bringing this to our attention.
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