Simply great experience. I was kept informed of progress of my new car in a timely but non intrusive way. Really impressive and sadly not experienced that often these days.
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
On first visit I met Craig Linch who helped me with my enquiry regarding specific car. Second time met Sam as Craig was away and we managed to conclude the deal to my satisfaction. On picking up the c... もっと見る
Took my Audi Q5 in for a recurring issue which has returned every time after they state that it has been resolved. they dont call you back. Probably the worst customer experience from any service depa... もっと見る
企業が回答しました
Recently purchased an Audi A3. Excellent service from all the team and especially from Miles Escreet and Liam. They went out of their way to fix problems and find solutions while being a pleasure... もっと見る
企業情報
当該企業による記述
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
連絡先
Apex Way,Apex Business Park, LS11 5LN, Leeds, 英国
- 0113 290 4000
4.4
優良
679件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Genuinely helpful discussions from…
Genuinely helpful discussions from sales team & efficiently managed. We felt we had a fair deal. The handover of our existing car was very smooth & the unveiling of our new A1 in the showroom was a nice touch. We wouldn’t hesitate to use this company again.
2026年3月26日
自発的なレビュー
Sytner Group - Leeds Audi からの回答
Thank you very much for your kind words and for taking the time to share your experience with us. We truly appreciate your support and look forward to welcoming you back in the future. Best wishes, Leeds Audi Team
Friendly reception
Friendly reception. Service fine. Car valet excellent/ Communication good.
2026年3月26日
自発的なレビュー
Sytner Group - Leeds Audi からの回答
Dear Tom, thank you very much for your kind words and for taking the time to share your experience with us. We are delighted to hear that you found our reception friendly, the service satisfactory, and the car valet excellent. We look forward to welcoming you back to Leeds Audi in the future. Best regards, The Leeds Audi Team
Personalised service
Personalised service.
No pressure to buy.
Would recommend the team.
2026年3月26日
自発的なレビュー
Sytner Group - Leeds Audi からの回答
Dear Samantha, thank you ever so much for your kind words and for taking the time to share your experience with us. We’re delighted to hear that you appreciated the personalised service and felt no pressure during your visit. It’s wonderful to know that you would recommend our team – your support means a great deal to us. We look forward to welcoming you back to Leeds Audi in the future. Best wishes, The Leeds Audi Team
Five star service as always from Audi…
Five star service as always from Audi Leeds. Prompt help from staff. My car was only in for some Recall work but was washed and vacuumed when I collected it.
2026年3月24日
自発的なレビュー
Sytner Group - Leeds Audi からの回答
Dear Mrs Sanderson. Thank you very much for your kind words and for taking the time to leave us a five-star review. We are delighted to hear that you received prompt assistance and that your car was well looked after during the recall work. It’s always our aim to provide excellent service and ensure your vehicle is returned to you in pristine condition. We truly appreciate your continued trust in Audi Leeds and look forward to welcoming you back in the future. Kind regards, Audi Leeds Team
Great Service!
All you want when you're taking your car in to a garage is that you get well looked after, swiftly and get a professional job done. This placed ticked all the boxes and more.
2026年3月23日
自発的なレビュー
Sytner Group - Leeds Audi からの回答
Dear Stephen, thank you very much for your kind words. We are delighted to hear that you felt well looked after and appreciated the swift, professional service provided by our team. It is always our aim to exceed expectations and ensure every customer leaves completely satisfied. Your positive feedback means a great deal to us and encourages us to maintain the highest standards. We look forward to welcoming you back to Leeds Audi in the future. Best regards, The Leeds Audi Team
Very rare these days you get the level…
Very rare these days you get the level of customer support, professionalism and absolute first clsss service to the level that we received with our recent RS Etron GT purchase - Alyssa Hodson at Audi Leeds was absolutely amazing from initial enquiry all the way through to handover and leaving the dealership with the car, She made the whole experience easy and enjoyable - Having bought many cars over the years she should be the blueprint of how this should be done.
2026年3月24日
自発的なレビュー
Sytner Group - Leeds Audi からの回答
Thank you Simon, for your wonderful review. We are delighted to hear that Alyssa provided such exceptional support and professionalism throughout your RS Etron GT purchase. It’s fantastic to know she made the entire process enjoyable and straightforward. Your kind words truly mean a lot to us, especially coming from someone with extensive experience in buying cars. We will be sure to pass on your compliments to Alyssa. Wishing you many happy miles in your new Audi!
Purchased of Audi approved car.
Purchased an Audi and part exchanged our car, Mevish was our principal contact, along with Oliver and Libby, all of whom made the transaction go very smoothly, with a very pleasant and efficient approach. Would highly recommend the dealership.
2026年3月23日
自発的なレビュー
Sytner Group - Leeds Audi からの回答
Dear Bob. Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that Mevish, Oliver, and Libby provided a pleasant and efficient service throughout your purchase and part exchange. It’s wonderful to know the transaction went smoothly and met your expectations. Your recommendation means a great deal to us. We hope you continue to enjoy your new Audi and look forward to welcoming you back in the future. Best wishes, Leeds Audi Team
Miles & Kim were really knowledgable
Miles & Kim were really knowledgable, helpful & patient with us as we traded in our old car for a new one- a really positive experience
2026年3月20日
自発的なレビュー
Sytner Group - Leeds Audi からの回答
Dear Caroline, thank you ever so much for your kind words. We’re delighted to hear that Miles and Kim were knowledgeable, helpful, and patient throughout your trade-in experience. It’s wonderful to know that your visit was a positive one, and we truly appreciate you taking the time to share your feedback. Your support means a great deal to us, and we hope you continue to enjoy your new Audi for many miles to come. Best wishes from all of us at Leeds Audi.
Paul was great at handover
Paul was great at handover, I had never driven an automatic before and was quite nervous. He made me feel at ease and even let me drive round the area for a test drive, to ensure I was confident with the car, before the drive home. Would definitely recommend!
2026年3月18日
自発的なレビュー
Sytner Group - Leeds Audi からの回答
Thank you very much for your kind words. We’re delighted to hear that Paul made you feel comfortable during the handover and helped build your confidence with driving an automatic. It’s wonderful to know you appreciated the opportunity to take a test drive before setting off. Your recommendation means a great deal to us. We hope you continue to enjoy your new car and look forward to welcoming you back to Leeds Audi in the future. Safe driving!
First service experience at an Audi…
First service experience at an Audi dealership (Audi Leeds) & was very happy with everything.
Warm, friendly greeting at reception, comfortable work stations where I could work whilst waiting for my car to be returned after service.
Excellent, thank you
2026年3月18日
自発的なレビュー
Sytner Group - Leeds Audi からの回答
Dear Mark, thank you very much for your kind words and for choosing Audi Leeds for your first service experience. We’re delighted to hear that you found our reception warm and friendly, and that the comfortable work stations allowed you to work with ease while your car was being serviced. Your positive feedback means a great deal to us, and we’re pleased to have met your expectations. We look forward to welcoming you back in the future. Best regards, Audi Leeds Team
great service as always from the team
2026年3月17日
自発的なレビュー
Sytner Group - Leeds Audi からの回答
Dear akga - Thank you ever so much for your kind words and for taking the time to leave such a positive review. We are delighted to hear that you consistently receive great service from our team. It is always our aim to provide the highest standard of care and attention to every customer. Your continued support means a great deal to us, and we look forward to welcoming you back to Leeds Audi in the future. Best wishes, The Leeds Audi Team
Picked up my new car today and I’m so…
Picked up my new car today and I’m so happy with the experience. Olly, Bailey and Sam were all really organised, helpful, and genuinely understanding about my past issues with cars. They made everything feel easy and stress-free.
So glad to be back in an Audi — I’d honestly forgotten just how nice they are to drive. 🙏
2026年3月18日
自発的なレビュー
Sytner Group - Leeds Audi からの回答
Thank you so much for your kind words Vicky. We’re delighted to hear that Olly, Bailey and Sam made your experience enjoyable and stress-free. It’s wonderful to know you’re loving your new Audi and rediscovering just how brilliant they are to drive. Your satisfaction means a great deal to us, and we’re thrilled to have you back with Audi. Wishing you many happy miles ahead in your new car! If you ever need anything, please don’t hesitate to get in touch.
Repairs completed to a high standard
Repair works carried out to a very high standard. Very happy with the end result. No complaints and good customer service.
2026年3月11日
自発的なレビュー
Sytner Group - Leeds Audi からの回答
Dear Myles, thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that the repair works were carried out to a high standard and that you are very happy with the end result. It is wonderful to know that our customer service met your expectations. Your positive feedback is greatly appreciated and motivates us to continue providing excellent service to all our customers. We look forward to welcoming you back in the future. Kind regards, Leeds Audi Team
Great service from Miles
Miles handled the sale of my new car and exchange of my old one seamlessly. He was personable, professional and conscientious. He called me up past 5pm which was appreciated since I work normal office hours and ensured I was informed throughout the process. I hope when I am ready for my next car, Miles is around to handle the process.
2026年3月9日
自発的なレビュー
Sytner Group - Leeds Audi からの回答
Dear Georgia, thank you very much for your kind words. We are delighted to hear that Miles provided such a personable and professional service throughout your car purchase and exchange. It’s wonderful to know he was able to accommodate your schedule and keep you well informed at every stage. Your satisfaction means a great deal to us, and we look forward to assisting you again when you are ready for your next vehicle. Best wishes from all of us at Leeds Audi.
Dropped car off at 0850 for service
Dropped car off at 0850 for service, asked to pick to pick up by 4pm, staff member confirmed this would work. Arrived to pick up car and was told work hadn't been done. Received video of work that needed completing at 4.34, including illegal tyre. This work then needed to be done. Brought keys out at 5.30 (after waiting 90 minutes beyond pick up time). Confirmed that tyre still needed changing as lease company wouldn't approve. Lease company confirmed that Leeds Audi had not submitted a request / followed incorrect procedure
2026年3月10日
自発的なレビュー
Sytner Group - Leeds Audi からの回答
We sincerely apologise for the inconvenience and frustration caused by the delay and miscommunication regarding your vehicle’s service and tyre replacement. We understand how important timely and efficient service is, especially when dealing with lease company procedures. We would like to invite you to contact our Head of Business, Mark Henzell, at markhenzell@sytner.co.uk, so we can discuss your experience further and work towards a satisfactory resolution. Your feedback is important to us.
Real smooth process
Real smooth process, selection of the car to driving it away. No issues at all and real straight forward.
Robert was also very helpful and made my experience one i will be recommending to others
2026年3月10日
自発的なレビュー
Sytner Group - Leeds Audi からの回答
Dear Curtis - Thank you very much for your kind words and for taking the time to share your experience with us. We’re delighted to hear that the process was smooth and straightforward from start to finish. It’s wonderful to know Robert was able to assist you so well and make your visit a positive one. Your recommendation means a great deal to us, and we truly appreciate your support. We hope you enjoy many happy miles in your new car! Best wishes, Leeds Audi Team
Bridget dealt with me from my call for…
Bridget dealt with me from my call for help regarding my Audi A3 fobs not working to booking me in first thing the next morning. I left with all issue solved and great customer service for the Audi team. Thank you
2026年3月6日
自発的なレビュー
Sytner Group - Leeds Audi からの回答
Dear Lucy - Thank you very much for your kind words and for taking the time to share your experience. We’re delighted to hear that Bridget was able to assist you promptly and that your Audi A3 fob issues were resolved to your satisfaction. Providing excellent customer service is very important to us, and it’s wonderful to know that our team met your expectations. We truly appreciate your feedback and look forward to welcoming you back to Leeds Audi in the future. Best wishes, The Leeds Audi Team
Sytner Group - Leeds Audi からの回答
Dear Catherine - Thank you ever so much for your kind words and for taking the time to leave us a 5-star review. We are delighted to hear that you found our service quick, efficient, and helpful. It is always our aim to provide the best possible experience for our customers, and your feedback truly means a great deal to the entire team here at Leeds Audi. We look forward to welcoming you back in the future. Best wishes, The Leeds Audi Team
Audi E-Tron GT Purchase
Thanks so much to Paul and Liam for making the purchase of my new vehicle so easy and stress free. They were very responsive and accommodating to my requests.
Hospitality was great when I collected the vehicle as well.
Thanks a lot guys.
P.s loving the new car!
2026年3月1日
自発的なレビュー
Sytner Group - Leeds Audi からの回答
Dear Mr Peacock. Thank you very much for your kind words. We’re delighted to hear that Paul and Liam made your vehicle purchase straightforward and stress-free. It’s wonderful to know you appreciated the hospitality when collecting your new car. Your satisfaction means a great deal to us, and we’re thrilled you’re loving your new vehicle. Should you need any assistance in the future, please don’t hesitate to get in touch. Enjoy every mile in your new Audi! Best wishes, The Leeds Audi Team
Fantastic guys in your new sales…
Fantastic guys in your new sales department purchased a new car for our daughter as a surprise and done completely remotely and all I can say everything we asked for was done efficiently rare to see nowadays!!!! Paul and Liam were fab !
2026年3月3日
自発的なレビュー
Sytner Group - Leeds Audi からの回答
Thank you so much for your wonderful review, Mandi. We’re delighted to hear that Paul and Liam provided such a fantastic service and made the remote purchase process smooth and efficient. It’s always a pleasure to know that we could help create a special surprise for your daughter. Your kind words mean a great deal to the team, and we truly appreciate you taking the time to share your experience. We hope your daughter enjoys her new car immensely!
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