Sytner Group - Mercedes-Benz Of Teesside レビュー 723

Well done, well done...!!!

As always the staff were extremely professional and made you feel that your visit was important to them. Everything was completed on time and to the very high standard that I have always expected from this dealership.

Excellent service as normal. I always use Preston farm.

This is the third car I’ve purchased from Sytner at Mercedes Teesside. Everything about the experience of the last five years just works for me. A relaxed approach to options for the future matched with a prompt attention to any servicing/repair needs makes this a win win option for me. Underpinning it is undoubtedly the development over this time of one to one relationships with people like Mark and JP in Sales and Emma and Victoria in servicing. The cars are rightly the stars of the show but they shine all the brighter because of the Sytner Teesside staff.

Jamie offers a very kind, prompt, polite and professional service. I go because of Jamie.

Everything went to plan

Friendly staff, very organised dealership and very clean/tidy. Would recommend to anyone.

24 February arrived for a factory recall about airbags peplace and also I was asked about some maintenance quote, but did not receive an answer during service time. So, after 6 hours, the airbags were changed and after a back call from "MB fo Teeseeside", I arryved to pick up my car. The customer manager apologized for the delay (waiting time inside about 30 min), gave me check list and noted that one tire must be replaced. What I found myself.... — (see in the pictures Google Maps) - Question :

How MB dealer let me go onto the road with a damaged tire???

Purchased a new vehicle last year and I took it for it’s first service yesterday and as always the customer service was first class, from drop off to collection, ensuring the points I raised were attended and resolved. Would definitely recommend!

Everything was on time.

We were given lots of information about the car and the Mercedes as it being new to us.
Salesman was helpful friendly and knowledgable .

Victoria handled the repairs for me and she was brilliant and very helpful

Mark Moore managed to sort out my repairs at the garage.
Understood what work was required to be carried out on my Mercedes B Class.
Sourced the parts, gave me an estimate and stayed in touch letting know how the work was progressing.

Excellent Professionalism, knowledge, Customer care

all good but next time please dont reset the seat settings

Highly recommend Jamie regarding any car advice.
Goes above & beyond with great customer care. Beyond helpful & really goes out of his way to explain what steps are taken with your vehicle.
Huge thanks Jamie!

Amazing service as always! A room to work in while I waited, offer of drinks too. Originally booked in for a 2 hour service appointment but they also sorted a loose bolt on my shock absorber and cleaned and hoovered my car! Couldn’t fault this place! Would highly recommend

A very efficient and friendly attitude when calling in to Mercedes to arrange for work to be performed on my car regarding a repair.

Always feel looked after as a customer here from the reception, coffee’s, Victoria and the service staff and workshop team.

Easy booking, very helpful and friendly personnel. The reception on arrival was very efficient. The loan car provided was nearly new (Mercedes GLC). The feedback from the service advisor (Victoria) was both clear and comprehensive (exceptional customer service skills). The video report given by the service technician was very useful. In all, a great experience from a professional team!