Israr ahmed, showed us around the forecourt taking notes of what we liked and disliked what requirements we had and showed us what was most suitable. Extremely friendly honest and chatty, allowed us t... もっと見る
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PROFESSIONAL SERVICE RECEIVED We went to see a vehicle and the Salesman was very Professional Polite and Non Pushy at all.He left us to it and told us if we needed him just give a shout out.I highl... もっと見る
Came to wakefield branch today to look at with the prospect of purchasing a car. Ryan was our sales guy. Very helpful, pleasant, polite, patient and professional throughout.
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Brilliant and professional service from Kyle and Luke. Having experienced some tech issues making payment both helped out and were so patient. We were fully informed about the car and any extras we... もっと見る
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企業情報
当該企業による記述
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
連絡先
325 Barnsley Road, WF2 6EH, Wakefield,, 英国
- 01924 242422
4.5
優良
3304件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
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Azim made the whole experience easy
Azim made the whole experience easy, I had already pick what car I wanted, he never pressured me to spend more or to change my mind. Thank you.
2026年9月1日
自発的なレビュー
Sytner Group - Sytner Select Wakefield からの回答
Thank you so much for your kind words, Kay. We’re delighted to hear that Azim made the car buying process straightforward and pressure-free for you. It’s important to us that every customer feels comfortable and confident in their choices. Your feedback is greatly appreciated and will be shared with Azim. We hope you enjoy your new car and look forward to welcoming you back to Sytner Select Wakefield in the future. Thanks again for taking the time to leave this lovely review.
Israr service was amazing made you feel…
Israr service was amazing made you feel comfortable and did everything he could to help the process go as smoothly as possible 10/10
2026年8月31日
自発的なレビュー
Sytner Group - Sytner Select Wakefield からの回答
Thank you, Will, for your fantastic review. We’re delighted to hear that Israr made you feel comfortable throughout the process and provided exceptional service. It’s wonderful to know that everything went smoothly and that you felt fully supported. Your kind words mean a great deal to us and to Israr personally. We truly appreciate you taking the time to share your experience and for awarding us a 10/10. We look forward to welcoming you again in the future.
Merecedes gle
Israr ahmed, showed us around the forecourt taking notes of what we liked and disliked what requirements we had and showed us what was most suitable. Extremely friendly honest and chatty, allowed us to have a good look around the car and test drive , talking us through the cars feautures. He was also there for the car hand over and came with the same upbeat positive energy. Great guy great to work with even when returned to look for additional car for my wife again he rembered our requirements and needs and automatically showed us the due diligence and care to remeber and understand our needs. Thank you and wish you the best in yout career.
2026年8月29日
自発的なレビュー
Sytner Group - Sytner Select Wakefield からの回答
Thank you, Sean, for your kind and thoughtful review. Israr is delighted to hear your positive feedback and is pleased he could assist you so well throughout your visits. It’s wonderful to know he made the car buying experience enjoyable and tailored to your needs. We truly appreciate your continued trust and support. Wishing you and your wife many happy journeys ahead in your new cars. Thank you again for choosing Sytner Select Wakefield.
Came to wakefield branch today to look…
Came to wakefield branch today to look at with the prospect of purchasing a car.
Ryan was our sales guy. Very helpful, pleasant, polite, patient and professional throughout.
2026年8月28日
自発的なレビュー
Sytner Group - Sytner Select Wakefield からの回答
Dear Cathy, Thank you very much for your kind words and positive feedback. We are delighted to hear that Ryan provided you with helpful, pleasant, polite, patient, and professional service during your visit to our Wakefield branch. It is always our aim to ensure every customer feels valued and well supported throughout their car buying experience. Your lovely comments are greatly appreciated and will be shared with Ryan and the team. We hope to welcome you back again soon. Kind regards, Sytner Select Wakefield Team
Sytner Group - Sytner Select Wakefield からの回答
Thank you very much for your kind words regarding our Service Department team at Sytner Select Wakefield. We are delighted to hear that the ladies were very helpful during your visit. Providing excellent customer service is something we truly value, and it is wonderful to know our team made a positive impression. Your feedback is greatly appreciated, and it motivates us to maintain the high standards our customers expect. We look forward to welcoming you back in the future.
PROFESSIONAL SERVICE RECEIVED
PROFESSIONAL SERVICE RECEIVED
We went to see a vehicle and the Salesman was very Professional Polite and Non Pushy at all.He left us to it and told us if we needed him just give a shout out.I highly Recommend this Salesperson to anyone looking to buy a vehicle or to upgrade there existing Vehicle The salesperson is called Israr Ahmed
Many Thanx once again Israr for all ur help and Service
2026年8月26日
自発的なレビュー
Great experience
Brilliant customer service especially from Benji . He made the whole experience more enjoyable and hassle free. Definitely recommend Sytner Group Wakefield
2026年8月22日
自発的なレビュー
Sytner Group - Sytner Select Wakefield からの回答
Dear Suzanne, Thank you ever so much for your wonderful review. We are delighted to hear that Benji provided brilliant customer service and made your experience both enjoyable and hassle-free. It is always our aim to ensure every customer feels valued and well looked after. Your recommendation means a great deal to us and we truly appreciate you taking the time to share your positive experience with Sytner Group Wakefield. We look forward to welcoming you again in the future. Best wishes, Sytner Select Wakefield Team
Sytner Group - Sytner Select Wakefield からの回答
Dear Eloise, Thank you very much for your kind words and for taking the time to share your positive experience with Sytner Select Wakefield. We are delighted to hear you are happy with the service provided and the outcome of your visit. It is always our aim to ensure every customer feels valued and well looked after. Your feedback is truly appreciated and motivates us to maintain the high standards we pride ourselves on. We look forward to welcoming you again in the future. Kind regards, The Sytner Select Wakefield Team
Excellent customer service
Excellent customer service, we were well looked after immediately from arriving to purchasing my new car. Herbie was brilliant and answered all our questions.
2026年8月21日
自発的なレビュー
Sytner Group - Sytner Select Wakefield からの回答
Dear Jenni, Thank you ever so much for your kind words and for taking the time to share your experience at Sytner Select Wakefield. We are delighted to hear that Herbie provided excellent customer service and made you feel well looked after throughout your visit. It’s wonderful to know all your questions were answered to your satisfaction. Your positive feedback means a great deal to us, and we hope you enjoy your new car for many miles to come. Best wishes, The Sytner Select Wakefield Team
I don't like your telephone/ booking…
I don't like your telephone/ booking system it's rubbish.
Otherwise the service was ok.
2026年8月18日
自発的なレビュー
Sytner Group - Sytner Select Wakefield からの回答
Dear Ian, Thank you for sharing your feedback. We apologise for any frustration caused by our telephone and booking system and appreciate your honest comments. It’s good to hear that you found the service otherwise acceptable. Your input is valuable to us as we continually strive to improve the overall experience for all our customers. Should you wish to discuss anything further, please do not hesitate to get in touch. Kind regards, Sytner Select Wakefield Team
Israr was amazing with helping the…
Israr was amazing with helping the process run smoothly, he was very informative and friendly I will 100% be going back for my next car.
2026年8月14日
自発的なレビュー
Sytner Group - Sytner Select Wakefield からの回答
Thank you very much for your fantastic review, Ethan. We're delighted to hear that Israr provided such a friendly and informative experience, making the process run smoothly for you. It’s wonderful to know you felt well supported throughout your visit. We truly appreciate your kind words and are thrilled that you’ll be returning for your next car. Your satisfaction means a great deal to us, and we look forward to welcoming you back at Sytner Select Wakefield in the future.
Great service from Yvonne
Great service from Yvonne, really pleased with the car. Thank you
2026年8月15日
自発的なレビュー
Sytner Group - Sytner Select Wakefield からの回答
Thank you very much, Heather, for your kind words and wonderful 5-star review. We’re delighted to hear that Yvonne provided you with great service and that you’re really pleased with your car. It means a lot to us that you took the time to share your positive experience. We hope your new vehicle continues to bring you many enjoyable journeys. Should you ever need any assistance in the future, please don’t hesitate to get in touch. Thanks again for choosing Sytner Select Wakefield.
Misleading Communication and Appalling Customer Service
I placed a deposit on this vehicle as a serious cash buyer after being involved in a non-fault accident. Finding a suitable replacement vehicle had already been an incredibly stressful and time-consuming process, which is why I acted quickly to secure this car.
I was advised that the vehicle could be transported from Northampton to Wakefield for collection. However, it took over a week and a half to receive a video of the vehicle and arrange the transfer. During this period, I had a short trip booked. Before leaving, I contacted the dealership, explained the situation, and specifically asked whether the car would be held under my deposit until my return. I also asked whether any further payment was required to secure the vehicle. I was given every indication that everything was in order and that there was nothing else I needed to do.
The first thing I did upon returning home was contact the dealership to confirm I was still collecting the vehicle. I was again reassured that everything was fine.
Just hours later, I received a call informing me that the vehicle had been sold.
What makes this even worse is the explanation that was subsequently offered. When I complained, I was told that my deposit had somehow "expired" during the period between my initial reservation and my renewed contact with the dealership. This is simply not true. At no stage was I informed that my deposit had an expiry date, that the vehicle was no longer being held, or that it was back on the market. In fact, the exact opposite impression was given throughout.
To now suggest that the issue arose because I failed to maintain my interest is both inaccurate and an attempt to rewrite events after the fact. I repeatedly communicated with the dealership, made my intentions crystal clear, asked whether anything further was required from me, and was reassured that everything was fine. Had I been told there was any risk of losing the vehicle, I would have dealt with it immediately.
The reality is that I placed a deposit, relied on the assurances given to me by staff, and was then informed that the vehicle had been sold to someone else. The dealership failed to communicate properly and is now attempting to shift responsibility onto the customer.
To make matters worse, I am still waiting for my deposit to be refunded.
The customer service throughout has been appalling. When I was informed the vehicle had been sold, the member of staff I had been dealing with was unavailable, and the person who took the call was dismissive, blunt and completely indifferent to the situation. There was no genuine apology, no ownership of the error and no effort whatsoever to put things right.
I also escalated my concerns to Head Office and was advised that I would receive a response within a specified timeframe. That deadline passed without any response, update or courtesy communication. Being ignored by Head Office after already being let down by the dealership only reinforced my view that customer complaints are not treated seriously.
Having already been dealing with the aftermath of a non-fault accident, I found the entire experience unnecessarily stressful and deeply frustrating. The combination of poor communication, broken assurances, failure to honour what was agreed, delayed refund of my deposit and failure to respond to a formal complaint demonstrates a complete lack of customer care.
This experience has left me with little confidence in either the dealership or its Head Office. I would strongly advise potential customers to obtain everything in writing and not rely on verbal assurances, as my experience suggests those assurances may not be worth the paper they are not written on.
2026年8月11日
自発的なレビュー
Brilliant and professional service from…
Brilliant and professional service from Kyle and Luke.
Having experienced some tech issues making payment both helped out and were so patient.
We were fully informed about the car and any extras we could take were explained in detail without pressure to purchase.
2026年8月13日
自発的なレビュー
Sytner Group - Sytner Select Wakefield からの回答
Dear Matthew, Thank you very much for your kind words and for taking the time to share your experience. We’re delighted to hear that Kyle and Luke provided professional and patient assistance throughout the process, especially with the technical issues you encountered. It’s great to know you felt fully informed about the car and the extras without any pressure. Your positive feedback means a great deal to us, and we truly appreciate your support. We hope you continue to enjoy your new vehicle. Best regards, Sytner Select Wakefield Team
Everyone helpful & cheerful
Everyone helpful & cheerful. Special attention from Paul & Usman helped me get the car I wanted. And it's great I'm well pleased.
2026年8月5日
自発的なレビュー
Sytner Group - Sytner Select Wakefield からの回答
Dear Peter, Thank you for your kind words and for taking the time to share your positive experience at Sytner Select Wakefield. We’re delighted to hear that Paul and Usman provided you with special attention and helped you find the car you wanted. It’s wonderful to know you are so pleased with your purchase. Your feedback brightens our day and motivates us to continue delivering excellent service to all our customers. We truly appreciate your support and hope you enjoy your new car. Best wishes, The Sytner Select Wakefield Team
Had brilliant experience from start to…
Had brilliant experience from start to finish both luke and mariuz looked after us from start to finish and tom was great explaining the finance 5 star service
2026年8月5日
自発的なレビュー
Sytner Group - Sytner Select Wakefield からの回答
Dear James, Thank you so much for your fantastic 5-star review. We’re delighted to hear that Luke, Mariusz, and Tom provided you with excellent service throughout your experience. It’s wonderful to know that the finance explanation was clear and helpful. Your kind words truly mean a lot to the whole team at Sytner Select Wakefield. We look forward to assisting you again in the future and wish you all the best with your new vehicle. Best regards, The Sytner Select Wakefield Team
New car
Recently got a new car from Sytner Wakefield and the customer service was spot on from Ryan Ellis and his team. Managed to sort my vehicle in no time at all, even when they were busy and coming up to closing. Explained everything perfectly and it was hassle free. Thanks again
2026年8月2日
自発的なレビュー
Sytner Group - Sytner Select Wakefield からの回答
Thank you Joe, for sharing your fantastic experience with Ryan Ellis and the team at Sytner Select Wakefield. We're delighted to hear that the service was efficient and that everything was explained clearly, making the process hassle-free for you. It’s wonderful to know we could assist you promptly, even during busy times. Your kind words are truly appreciated, and we hope you continue to enjoy your new vehicle. Thanks once again for choosing us.
Excellent customer service from Israr…
Excellent customer service from Israr explained all my options available to me and wasn’t pushy at all very helpful lad
2026年8月4日
自発的なレビュー
Sytner Group - Sytner Select Wakefield からの回答
Thank you very much for your kind words Stephen. We’re delighted to hear that Israr provided excellent customer service and was able to explain all your options clearly without being pushy. It’s always our aim to ensure every customer feels informed and comfortable throughout their experience. Your feedback is greatly appreciated and will be shared with the team. We hope you enjoy your purchase and look forward to assisting you again in the future. Thanks once again for choosing Sytner Select Wakefield.
Car purchase
Had a fantastic experience at Sytner Select. Both Ryan and Tom were exceptional throughout the entire process and I couldn't be happier with my experience with them.
2026年8月1日
自発的なレビュー
Sytner Group - Sytner Select Wakefield からの回答
Thank you very much for your kind words, Joel. We are delighted to hear that Ryan and Tom provided exceptional service throughout your experience with us. It’s wonderful to know that you are so pleased with the process and your overall visit to Sytner Select Wakefield. We truly appreciate you taking the time to share your positive feedback and look forward to welcoming you back in the future. Your satisfaction is our highest priority.
Bought my car today with help from the…
Bought my car today with help from the lovely Finn. Couldn’t ask for anyone who was more helpful.
Thank you so much
2026年8月2日
自発的なレビュー
Sytner Group - Sytner Select Wakefield からの回答
Dear Isabella, Thank you ever so much for your kind words. We’re delighted to hear that Finn was able to assist you so helpfully during your car purchase. It’s always our aim to provide a friendly and supportive experience, and it’s wonderful to know we achieved that for you. We hope you enjoy your new car and look forward to welcoming you back to Sytner Select Wakefield in the future. Best wishes, The Sytner Select Wakefield Team
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