Israr ahmed, showed us around the forecourt taking notes of what we liked and disliked what requirements we had and showed us what was most suitable. Extremely friendly honest and chatty, allowed us t... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
PROFESSIONAL SERVICE RECEIVED We went to see a vehicle and the Salesman was very Professional Polite and Non Pushy at all.He left us to it and told us if we needed him just give a shout out.I highl... もっと見る
Came to wakefield branch today to look at with the prospect of purchasing a car. Ryan was our sales guy. Very helpful, pleasant, polite, patient and professional throughout.
Brilliant and professional service from Kyle and Luke. Having experienced some tech issues making payment both helped out and were so patient. We were fully informed about the car and any extras we... もっと見る
企業が回答しました
企業情報
当該企業による記述
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
連絡先
325 Barnsley Road, WF2 6EH, Wakefield,, 英国
- 01924 242422
4.5
優良
3302件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Incompetent management …
Saw a black Mini Cooper S on the main car floor. Booked a test drive and decided to buy. Sorted part exchange and Arranged collection for a few days later and deposit paid
So excited with my purchase
Arrived home and received a call from Kyle. Apparently the mini had been purchased by someone else the day before! Not remove from the floor court or online- so I had been test driving someone else’s car!!
They apologised and said a manager had made a mistake
Very unprofessional and obviously incompetent
So glad I hadn’t bought that vehicle to find people were test driving it
Lucky escape and a company to avoid!!
2026年7月7日
自発的なレビュー
Sytner Group - Sytner Select Wakefield からの回答
Dear Joanne, We sincerely apologise for the confusion and disappointment you experienced during your visit. This is certainly not our expectation, and we understand how frustrating this situation must have been. We did try to explain that one of our systems hadn't been updated by a sales manager and therefore led to the confusion. We sincerely apologised for this and offered to look through the whole groups stock to try and find a similar alternative. Once again we sincerely apologise for a genuine mistake made by a member of our team. Kind regards Sytner Select Wakefield.
Sytner Group - Sytner Select Wakefield からの回答
Thank you very much for your kind words and positive feedback. We are delighted to hear that you had a great experience with Israr and that he looked out for you throughout the process. It’s wonderful to know you are pleased with both the service and the car. Your support means a great deal to us, and we truly appreciate you taking the time to share your experience. We look forward to assisting you again in the future.
I would like to thank Emily and Paul M…
I would like to thank Emily and Paul M for an unforgettable buying experience when purchasing my new Chery. There knowledge and professionalism was outstanding and the whole buying experience was an absolute pleasure.
We were torn between the Chery and another brand of car but these guys and there knowledge won us over.
I feel they are a real asset to the company and make a good team.
Thanks very much for making it so easy for us
2026年7月9日
自発的なレビュー
Sytner Group - Sytner Select Wakefield からの回答
Dear Vicky, Thank you so much for your kind words. We are delighted to hear that Emily and Paul M provided you with an outstanding and professional buying experience. It’s wonderful to know their knowledge helped you choose the perfect car. Your satisfaction means a great deal to us, and we’re thrilled the whole process was such a pleasure. We hope you enjoy your new Chery and look forward to welcoming you back in the future. Best wishes from all at Sytner Select Wakefield.
Great service and an excellent buying…
Great service and an excellent buying experience. Qasim answered all my questions and picked me up from the station so I could do a test drive. Car is just what I was looking for and he and Jonathan then helped get the paperwork sorted on the day despite the computer system not working perfectly. Thank you and for anyone looking for a used car you should definitely talk to the Sytner Select Wakefield team.
2026年7月9日
自発的なレビュー
Sytner Group - Sytner Select Wakefield からの回答
Thank you, J Parsons, for your kind words and for taking the time to share your experience. We’re delighted to hear that Qasim and Jonathan provided excellent support throughout your purchase, especially with the test drive and paperwork. It’s wonderful to know the car met your expectations and that our team made the process smooth despite technical hiccups. Your recommendation means a great deal to us. We wish you many happy miles in your new vehicle and hope to assist you again in the future.
Stealing £99
The dealer took the £99 reservation fee, the car was transferred to Bristol where I bought it as agreed, but the £99 was never refunded. I'm submitting a complaint with FOS and the FCA.
2026年6月8日
自発的なレビュー
Sytner Group - Sytner Select Wakefield からの回答
Dear Luca, We are sorry to hear about your experience regarding the £99 reservation. I can only assume that this has been left outstanding as the vehicle was delivered by a different location, usually the fee is taken and refunded by the supplying dealership. We will look into your concerns and action the refund immediately if it is still outstanding. Your satisfaction is important to us, and we hope to resolve this matter promptly. Kind regards, Sytner Select Wakefield
Buying from SynterSelect
The staff have been extremely helpful and very patient. Outstanding advice with no pressure. Would highly recommend.
2026年7月5日
自発的なレビュー
Sytner Group - Sytner Select Wakefield からの回答
Dear Debbie, Thank you ever so much for your kind words. We are delighted to hear that our team provided helpful and patient service, along with outstanding advice without any pressure. It is always our aim to ensure every customer feels comfortable and well-informed throughout their experience. Your recommendation means a great deal to us. We truly appreciate you taking the time to share your positive feedback and look forward to welcoming you back in the future. Best wishes, The Sytner Select Wakefield Team
Great experience with billy and Paul
Great experience with billy and Paul, really helpful and made my experience nice and easy
2026年7月5日
自発的なレビュー
Sytner Group - Sytner Select Wakefield からの回答
Dear Emily, Thank you ever so much for your kind words. We’re delighted to hear that Billy and Paul were able to make your experience both pleasant and straightforward. It’s always our aim to provide helpful and friendly service, so it’s wonderful to know we succeeded in making your visit a positive one. Your feedback is greatly appreciated, and we hope to welcome you back to Sytner Select Wakefield in the future. Best wishes, The Sytner Select Wakefield Team
Excellent
Herbie made the experience pain free, catered to all my needs and even picked me up from the train station on my arrival. Very professional outfit and the car was faultless, would highly recommend.
2026年7月4日
自発的なレビュー
Sytner Group - Sytner Select Wakefield からの回答
Thank you, Connor, for your kind words and for taking the time to share your experience with us. We’re delighted to hear that Herbie was able to make the process smooth and that our team catered to all your needs. It’s wonderful to know you found the car faultless and appreciated the professional service, including the pick-up from the train station. Your recommendation means a great deal to us, and we hope to assist you again in the future.
Great service from salesman Mariusz and…
Great service from salesman Mariusz and sales manager Tyler, very professional, helpful and friendly... Made the whole process of buying a new car very easy ... Would definitely recommend this garage
2026年7月3日
自発的なレビュー
Sytner Group - Sytner Select Wakefield からの回答
Dear Karen, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that Mariusz and Tyler provided such professional, helpful, and friendly service throughout your car purchase. It’s wonderful to know the process was made easy for you. Your recommendation means a great deal to us, and we truly appreciate your support. We hope you enjoy your new car and look forward to welcoming you back in the future. Best wishes, Sytner Select Wakefield Team
Great Experience
Purchased a Mazda and was dealt with by a young man called Billy Burnett. From start to finish he was extremely helpful and couldn’t do enough for us. Made what can be stressful a relaxed experience. If you visit this garage, ask for Billy.
2026年6月29日
自発的なレビュー
Sytner Group - Sytner Select Wakefield からの回答
Dear Mrs Irvin, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that Billy Burnett provided such excellent service and made your Mazda purchase a relaxed and enjoyable process. It’s wonderful to know that his helpfulness stood out from start to finish. We truly appreciate your recommendation and hope you continue to enjoy your new vehicle. Best wishes from all of us at Sytner Select Wakefield.
Israr was nothing but helpful from the…
Israr was nothing but helpful from the start, showing us cars and willing to get any keys to show us as well as going out on test drives in cars till I found the one I wanted. Great service
2026年6月27日
自発的なレビュー
Sytner Group - Sytner Select Wakefield からの回答
Thank you so much, Taylor, for your kind words. We’re delighted to hear that Israr provided such a helpful and attentive service throughout your visit. It’s wonderful to know he went the extra mile by showing you various cars and accompanying you on test drives until you found the perfect one. Your satisfaction means a great deal to us, and we truly appreciate you taking the time to share your positive experience with Sytner Select Wakefield. Wishing you many happy miles ahead!
Billy B.,this guy was so good at…
Billy B.,this guy was so good at customer service. He was so good from the reservation of my car to collection. Called me to check if all was well ans what he could do to make my coming worthwhile. I was so impressed that my brother immediately decided to buy another car from Billy. Top Notch service I must say. I will recommend to. Call Billy anyday anytime. He gave me a V. I. P. Treatment and I really loved my experience.
2026年6月29日
自発的なレビュー
Sytner Group - Sytner Select Wakefield からの回答
Dear Kelly, thank you ever so much for your wonderful review. We are delighted to hear that Billy provided you with such exceptional customer service from reservation to collection. It’s fantastic that your brother was equally impressed and chose to purchase a car with Billy’s assistance. We truly appreciate your kind words and recommendation. Providing a VIP experience is something we strive for, and it’s heartening to know you felt valued throughout. We look forward to welcoming you again in the future.
Worst Customer Service I have ever…
Worst Customer Service I have ever experienced. Everything is all lovey dovey up to the point they take your money, but god help you if the car develops a major fault in the first 3 months. Don't bother reading their "Customer Charter", it's just waffle and they don't stand by it. The gearbox in my car (BMW X2 less than 50,000 miles) developed a fault that means it needs to be replaced at a cost (which should be paid by Sytner Select Wakefield) exceeding £8k. Regardless of what their Customer Charter or the consumer rights act 2015 says with regards to faults in the first 3 months. Currently they have my money, my car and I am unable to commute to work as no alternative has been offered. I am now exploring with the finance company to reject the vehicle. I will never buy another car from them and can't wait for this whole experience to be over with. It is now going to take the finance company another 8 weeks to come to a conclusion on this. Absolutely disgusting. If anyone from Sytner Select Wakefield is reading this, try not ghosting a customer you've left stranded and dependant on other people just to get around.
2026年6月23日
自発的なレビュー
Sytner Group - Sytner Select Wakefield からの回答
Dear Happy Biker, we are truly sorry to hear about your disappointing experience with Sytner Select Wakefield. We understand how frustrating this situation must be and appreciate your feedback regarding the customer service and vehicle fault. We understand that you have now spoken with Our Aftersales Supervisor Morgan who is building a resolution with you. Many Thanks, Sytner Select Wakefield.
Great
Yvonne was efficient, calm, personable i was buying a used car but was made to feel like a valued customer, same as buying a new car. They made it very easy. Part exchanged. V happy.
2026年6月28日
自発的なレビュー
Sytner Group - Sytner Select Wakefield からの回答
Dear Jane, Thank you very much for your kind words. We are delighted to hear that Yvonne provided you with such a calm and personable experience, making you feel valued throughout your purchase. It’s wonderful to know that the process was straightforward and that you were happy with your part exchange. Your satisfaction means a great deal to us, and we truly appreciate you taking the time to share your positive experience with Sytner Select Wakefield. Best wishes, The Sytner Select Wakefield Team
Sytner Group - Sytner Select Wakefield からの回答
Dear Mohamed Firosedeen, Thank you very much for your kind words and for taking the time to leave a 5-star review. We are delighted to hear that you found our services to be good. Billy will be pleased to know his efforts have been appreciated. Your feedback means a great deal to us and encourages the whole team to continue providing excellent service. We look forward to welcoming you back to Sytner Select Wakefield in the future. Best wishes, The Sytner Select Wakefield Team
Great Service
Hi we saw a Audi convertible we liked online, we visited Sytner Wakefield after a lovely call with Emily, we arranged a viewing with Jo, he was perfect no pressure very polite and professional, was there if we needed him and knew when to let us do our own thing, no pressure and let us make the decision, a big thing for me, we have completed the sale, everyone there was really professional and friendly, would definitely come back, thankyou 😀
2026年6月26日
自発的なレビュー
Sytner Group - Sytner Select Wakefield からの回答
Thank you so much for your kind words, Rico. We’re delighted to hear that Emily and Joe provided such a positive and professional experience during your visit. It’s wonderful to know you felt no pressure and were able to make your decision comfortably. We truly appreciate your feedback and are thrilled you’re happy with your new Audi convertible. Your recommendation means a great deal to us, and we look forward to welcoming you back to Sytner Select Wakefield in the future. Thank you once again!
"If you’re looking for top-notch…
"If you’re looking for top-notch service and honesty, look no further than Joe. From start to finish, Joe was incredibly helpful, patient, and transparent. He answered all my questions and made sure I got exactly what I needed without any high-pressure sales tactics. Five stars all the way—I will definitely be a returning customer!"
2026年6月27日
自発的なレビュー
Sytner Group - Sytner Select Wakefield からの回答
Thank you so much, Tracy, for your kind words and fantastic review. We’re delighted to hear that Joe provided you with such a helpful, patient, and honest experience throughout your visit. It’s wonderful to know that you felt supported without any pressure, and that you found exactly what you needed. Your recommendation means a great deal to us, and we look forward to welcoming you back as a returning customer in the future. Thanks again for choosing Sytner Select Wakefield!
Superb service today from Sytner
Superb service today from Sytner, Wakefield. Yvonne and manager James looked after my son’s first major car purchase superbly well. Informative and helpful the process was smooth from start to finish with no pushy sale technique. Definitely recommended.
2026年6月27日
自発的なレビュー
Sytner Group - Sytner Select Wakefield からの回答
Dear Mr Boyer, Thank you very much for your kind words and for taking the time to share your experience at Sytner Select Wakefield. We are delighted to hear that Yvonne and James provided such superb service during your son’s first major car purchase. It’s wonderful to know the process was smooth and informative, without any pushy sales techniques. Your recommendation means a great deal to us, and we truly appreciate your support. We wish your son many happy miles in his new car.
Joe was amazing he listened to what I…
Joe was amazing he listened to what I wanted, what he thought was the best car for me. They had a few options, they couldn’t help me this time but the service was great
2026年6月21日
自発的なレビュー
Sytner Group - Sytner Select Wakefield からの回答
Thank you so much for your kind words Laura. We’re delighted to hear that Joe provided such attentive and personalised service, taking the time to understand exactly what you wanted. It’s great to know you felt well supported throughout your visit, even if the perfect car wasn’t available this time. Your feedback means a lot to us, and we truly appreciate you recognising the effort our team puts into ensuring a positive experience for every customer. We hope to assist you again in the future.
Excellent service from start to finish…
Excellent service from start to finish from Casim, Jonathan & Yvonne.
2026年6月26日
自発的なレビュー
Sytner Group - Sytner Select Wakefield からの回答
Dear Andrea, thank you ever so much for your kind words and for taking the time to share your experience. We are delighted to hear that Qasim, Jonathan, and Yvonne provided excellent service from start to finish. It’s always wonderful to know our team’s efforts are appreciated. Your feedback truly means a lot to us and encourages everyone to continue delivering the highest standards. We look forward to welcoming you back to Sytner Select Wakefield in the future. Best wishes, The Sytner Select Wakefield Team
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。