Professional, accurate and timely service. In fact, they completed the repair ahead of the schedule having advised me to drop the car earlier in case they could fit the repair in sooner. It was extrem... もっと見る
所在地
所在地を変更Arlington Business Park, Gunnels Wood Road, SG1 2BE Stevenage, Hertfordshire, GB
•レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
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レビュアーのコメントを見てみましょう
Had such a great experience at Sytner Mini Stevenage! Shaun and Jay were both amazing — super helpful, friendly, and made choosing my new car really easy and enjoyable. Couldn’t recommend them enough,... もっと見る
企業が回答しました
The whole team at Stevenage were very helpful. Louis went above and beyond - he was new in post and I believe that we were his first customers. He was supported well by the other members of the... もっと見る
企業が回答しました
Great service at Sytner Stevenage, from initial enquiry with Damian Brogden to purchasing car. Jay Beverly looked after every aspect of the transaction and kept me informed. Very friendly and helpful... もっと見る
企業が回答しました
企業情報
当該企業による記述
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
連絡先
Arlington Business Park, Gunnels Wood Road, SG1 2BE, Stevenage, Hertfordshire, 英国
4.8
優良
99件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Great service
Professional, accurate and timely service. In fact, they completed the repair ahead of the schedule having advised me to drop the car earlier in case they could fit the repair in sooner. It was extremely helpful. Ben Lau at Stevenage branch who was repairing my car did his upmost to provide a great service, which I am really pleased with!
2026年7月28日
自発的なレビュー
回答に AI 支援を利用する場合があります詳細を表示
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
Happy to recommend to others
I have used this dealership several times and I’m very happy with the service they give me 
2026年4月25日
自発的なレビュー
Sytner Group - Sytner Stevenage MINI からの回答
Dear Silas, Thank you very much for your kind words and for choosing Sytner Stevenage MINI on multiple occasions. We are delighted to hear that you are very happy with the service provided. It is always our aim to ensure every customer has a positive experience, and your feedback truly honours our efforts. We look forward to welcoming you back in the future and continuing to provide the high standard of service you expect. Best wishes, The Sytner Stevenage MINI Team
Kind, polite friendly from the outset
Lewis was a great person to work with when purchasing a mini countryman, very patient, very polite, easy to chat to and nothing was a problem for him. Excellent salesman, and I believe a great asset for Sytner Stevenage.
2026年4月16日
自発的なレビュー
Sytner Group - Sytner Stevenage MINI からの回答
Thank you very much, Andy, for your kind words and positive feedback. We are delighted to hear that Lewis provided such a patient and polite service during your MINI Countryman purchase. It’s wonderful to know he made the experience enjoyable and straightforward for you. We truly appreciate your recognition of his efforts and agree that he is a great asset to the Sytner Stevenage team. We hope you continue to enjoy your new MINI and look forward to welcoming you back in the future.
Great customer service!
Great customer service!
No messing about, i was helped to get exactly what i wanted.
George & Damian really delivered.
2025年11月13日
Sytner Group - Sytner Stevenage MINI からの回答
Dear Alan, Thank you ever so much for your fantastic review. We’re delighted to hear that George and Damian were able to assist you in finding exactly what you wanted without any fuss. Providing great customer service is something we truly pride ourselves on, and it’s wonderful to know that this was reflected in your experience. Your kind words mean a great deal to the whole team here at Sytner Stevenage MINI. We look forward to welcoming you back in the future. Best wishes, The Sytner Stevenage MINI Team
Professional and helpful.
Polite, professional, friendly service from staff. Made the whole process very easy. Kept in regular contact with me throughout. This particular dealership is excellent, which is why I always go to them, even though there is another closer to home.
2025年10月19日
Sytner Group - Sytner Stevenage MINI からの回答
Dear Alison, Thank you very much for your kind words and for taking the time to share your experience with us. We are delighted to hear that our team provided polite, professional, and friendly service throughout your visit. It means a great deal to us that you choose to return to Sytner Stevenage MINI despite having a closer dealership. Your continued support is truly appreciated, and we look forward to welcoming you back in the future. Best wishes, The Sytner Stevenage MINI Team
polite and knowledgable
2025年10月16日
Sytner Group - Sytner Stevenage MINI からの回答
Thank you for your kind words. We’re delighted to hear you found our team polite and knowledgeable. It’s always our aim to provide excellent service and ensure every customer feels valued. We truly appreciate your positive feedback.
Nikki and every member of staff have…
Nikki and every member of staff have been extremely helpful . I love my new car and will definitely recommend them
2025年10月24日
Sytner Group - Sytner Stevenage MINI からの回答
Dear Sarah, Thank you ever so much for your wonderful review. We are delighted to hear that Nikki and the entire team were extremely helpful throughout your experience. It’s fantastic to know you love your new car! Your recommendation means a great deal to us, and we truly appreciate you taking the time to share your positive feedback. We look forward to welcoming you back to Sytner Stevenage MINI in the future. Wishing you many happy miles ahead! Kind regards, The Sytner Stevenage MINI Team
Easy transaction and friendly helpful staff.
Great service at Sytner Stevenage, from initial enquiry with Damian Brogden to purchasing car. Jay Beverly looked after every aspect of the transaction and kept me informed. Very friendly and helpful, nothing is too much trouble.
Fabulous showroom and coffee 🙂
2025年10月14日
Sytner Group - Sytner Stevenage MINI からの回答
Thank you for your glowing review, Carol! We are delighted to hear that you had a great experience at Sytner Stevenage MINI. Our team, led by Damian Brogden and Jay Beverly, take pride in providing exceptional service to our customers. We are glad that you found our showroom and coffee to be fabulous. We appreciate your kind words and look forward to welcoming you back in the future. Thank you for choosing Sytner Stevenage MINI.
Great service from all involved
Great service from all involved - Nikki / Damian and Jay were all very good through the process. Great car, excellent trade in prices sealed the deal for us. Please go see them if you need a Mini.
2025年9月30日
Sytner Group - Sytner Stevenage MINI からの回答
Thank you for taking the time to leave such a positive review, Mr Smith. We are delighted to hear that you had a great experience at Sytner Stevenage MINI. Our team, including Nikki, Damian, and Jay, are dedicated to providing excellent service to our customers. We are glad that you were able to find a great car and receive a fair trade-in price. We appreciate your recommendation and hope to see you again in the future. Thank you for choosing Sytner Stevenage MINI.
Very responsive and helpful
2025年9月29日
Sytner Group - Sytner Stevenage MINI からの回答
Thank you for your kind words, Mrs Glass. We are delighted to hear that our team at Sytner Stevenage MINI was responsive and helpful during your visit. We strive to provide exceptional service to all our customers and we are glad to have met your expectations.
Tia Musgrave was very helpful
2025年9月9日
Sytner Group - Sytner Stevenage MINI からの回答
We are delighted to hear that you had a positive experience with Tia Musgrave at Sytner Stevenage MINI. It is always our aim to provide exceptional customer service, and we are pleased to hear that Tia was able to assist you in a helpful manner. We take great pride in our team and their dedication to our customers. Thank you for taking the time to leave a 5-star review, and we hope to see you again in the future.
From the inception of coming into the…
From the inception of coming into the showroom choosing the car and completing the order and the delivery date excellent service start to finish.2
2025年9月5日
Sytner Group - Sytner Stevenage MINI からの回答
Thank you for your glowing 5-star review, Marsh Wijesuriya! We are delighted to hear that you had an excellent experience with us from start to finish. Our team at Sytner Stevenage MINI takes great pride in providing top-notch service to our customers, and we are thrilled that we were able to meet your expectations. We appreciate your support and look forward to serving you again in the future. Thank you for choosing us for your MINI needs.
Wonderful experience!
Had such a great experience at Sytner Mini Stevenage! Shaun and Jay were both amazing — super helpful, friendly, and made choosing my new car really easy and enjoyable. Couldn’t recommend them enough, I won’t go anywhere else. I got my new car today and was so blown away with the experience I felt compelled to leave a review straight away! Huge thanks, amazing team of people 🌟
2025年9月1日
Sytner Group - Sytner Stevenage MINI からの回答
Thank you for taking the time to leave such a glowing review, Niamh. We are delighted to hear that you had a fantastic experience at Sytner MINI Stevenage. Our team takes great pride in providing exceptional customer service and we are thrilled that Shaun and Jay were able to make your car buying journey easy and enjoyable. We truly appreciate your recommendation and we look forward to welcoming you back in the future. Thank you for choosing Sytner MINI Stevenage.
Matt gave us friendly service
Matt gave us friendly service, and knew what he was selling, and made the car buying quick and simple. The car was prepped well, and they went through the various extras clearly. A shame that BMW and MINI no longer do deals on the price...kinda take it or leave it with the windscreen price.
2025年8月24日
Sytner Group - Sytner Stevenage MINI からの回答
Thank you for taking the time to leave us a 5-star review, Aaron. We are delighted to hear that Matt provided you with friendly and knowledgeable service during your car buying experience at Sytner Stevenage MINI. We take pride in ensuring our cars are well-prepped and that our customers are fully informed about any extras. Thank you for choosing us and we hope you enjoy your new MINI.
Excellent experience
Great service from Mini.
Particularly from George Morrison - now bought two cars from him and he has been excellent and very helpful not just with finding and buying the perfect car but also the after sales help!
2025年8月7日
自発的なレビュー
Sytner Group - Sytner Stevenage MINI からの回答
Thank you for your kind words, Trusha. We are delighted to hear that you had a great experience with our MINI dealership and that George Morrison provided excellent service. We strive to provide top-notch service to all our customers and we are glad to have met your expectations.
Top Mini dealership, staff and quality cars
I have been searching for my dream Mini for nearly a year now, monitoring Autotrader daily. As soon as Sytner Stevenage placed the advert I emailed to log my interest. The next day the branch was open Matt in the dealership contacted me and we spoke about the condition of the car and he sent 2 detailed videos, I immediately paid a returnable deposit. Waiting another two weeks for a mutually convenient appointment to view the car which was 2.5 hours drive away.
On the day we arrived and saw the car beautifully presented at the showroom entrance. A quick view around the outside and we went into the showroom. I honestly have never had such a fantastic welcome from showroom staff. It is unusual to see staff sat at desks in the showroom being acknowledged by all staff and a lovely young lady welcomed us and made us feel comfortable whilst she brought Matt to us.
Matt was amazing, very helpful, courteous dealing with a test drive, completing the paperwork and taking me to the post office to tax the car.
The car had been fully serviced and two new tyres replaced. Although the car was over a year old it was as near as immaculate that you can get. There was enough fuel in the tank to get me home.
Mini Stevenage will be the first place we will look now for any Mini's in the future and I would highly recommend them to anyone else who is after a Mini.
Well done to all staff.
2025年5月22日
自発的なレビュー
Sytner Group - Sytner Stevenage MINI からの回答
Thank you Christine! We are delighted to hear that you had such a positive experience at Sytner Stevenage MINI. Our team takes great pride in providing exceptional service to our customers, and we are thrilled that you felt welcomed and well taken care of. We appreciate your recommendation and look forward to being your go-to dealership for all things MINI in the future. Thank you for choosing us and for your kind words.
I have received excellent service from…
I have received excellent service from George at Stevenage . Nothing was too much trouble and all my questions were answered. We did buy the car due however I would buy a car form George without hesitation.
2025年5月1日
自発的なレビュー
Sytner Group - Sytner Stevenage MINI からの回答
Thank you for your kind words, Suzanne. We are delighted to hear that you received excellent service from George at Sytner Stevenage MINI. Our team takes great pride in providing exceptional customer service and we are glad that George was able to answer all your questions and make your car buying experience a positive one. We appreciate your trust in us and we would be honoured to have you as a customer again in the future. Thank you for choosing Sytner Stevenage MINI.
Great service even though the team were…
Great service even though the team were navigating a new IT system !
My car is just amazing and arrived a lot sooner than expected
Highly recommend the Mini and the sales team at Stevenage
2025年4月12日
Sytner Group - Sytner Stevenage MINI からの回答
Thank you for your glowing review, Sally! We are delighted to hear that you had a great experience with our team at Sytner Stevenage MINI. We apologise for any inconvenience caused by our new system, but we are glad that it did not affect the exceptional service you received. It's wonderful to know that your car arrived earlier than expected and that you are enjoying it. We appreciate your recommendation and we are honoured to have you as a satisfied customer. Thank you for choosing MINI and Sytner Stevenage.
Efficient and polite
2025年1月28日
Sytner Group - Sytner Stevenage MINI からの回答
Thank you for taking the time to leave us a 4 star review, Mrs Waters. We are delighted to hear that you found our team at Sytner Stevenage MINI to be efficient and polite. Providing excellent customer service is our top priority, and we are glad to know that we were able to meet your expectations. We appreciate your support and hope to continue serving you in the future. Thank you for choosing Sytner Stevenage MINI.
A very disappointing recent experience
I have long been a supporter of the service centre at Sytner Stevenage, (the fortunes of which had been largely turned around by their historically fantastic manager “Nick Mitchell”)…..alas things appear to have gone downhill again.
Having recently taken delivery of a brand new Mini Cooper JCW, I was stunned to be suddenly presented with a warning message with the car still at its delivery mileage of just 5miles which demanded that the 12v battery be immediately replaced! Believe it or not, Sytner’s view (which had to be embarrassingly communicated by their manager Nick) was that this battery “fault” was not covered under my warranty, and he intended to charge me £480 to fit a new battery to my brand new car. Despite this interpretation of my warranty being confirmed as wholly inaccurate by no less than 4 other service centres, Sytner refused to change their stance or seek clarity from MINI UK, and as such, they have completed tarnished what was once a great relationship. To add insult to injury, when my car was subsequently returned to me with its new £480 battery, the sills had been scratched to pieces by Sytner staff clumsily climbing in and out of it!!!
What should have been a simple battery replacement under warranty therefore had to be escalated into a formal complaint and the drafting of proceedings with a far more significant claims value. What a shame!!
Update: Despite repeated protests to Sytner and Nick Mitchell, they remained belligerent with respect to their belief that I must have in some way damaged my own battery during the 9 days that I had owned my car. Nick attempted to justify his position by claiming that his diagnostics report suggested that my battery had been “permanently damaged” due to being “completely depleted”? As this simply wasn’t the case I took the original battery for independant testing in order to counter Nick’s incorrect claims,……and surprise, surprise, this independant report confirmed the battery to be at no less than 100% health and with no damage whatsoever. Only after being presented with this evidence, and only after the renewed threat of proceedings did Sytner finally back down and agree to refund me. (Albeit the promised refund has yet to land?) Interestingly, MINI UK have also now subsequently agreed that the matter should have been a warranty claim. Well played Sytner!!!
I have offered to remove this review in exchange for a simple apology from Sytner, but alas they have maintained their stance that they were just following process. Regardless, I feel that this review should remain in place so that people know what to expect with respect to Sytner’s customer service. Let this also be a reference point for any customer who finds themselves in a similar position with their own car.
2025年2月13日
自発的なレビュー
Sytner Group - Sytner Stevenage MINI からの回答
Dear Chris Ruffle, Thank you for taking the time to share your experience with us. We are disappointed to hear that your recent visit to Sytner Stevenage MINI did not meet your expectations. We would like to apologise for any inconvenience caused by the warning message regarding your 12v battery. Our team strives to provide exceptional service and we regret that this was not reflected in your recent visit. We would like to invite you to contact our Head of Aftersales, Alun Clarke, alunclarke@sytner.co.uk to discuss this matter further. We value your feedback and hope to have the opportunity to make things right. Thank you for bringing this to our attention. Sincerely, The Sytner Stevenage MINI Team
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