Easy to book, with work fitted in within a short time scale. Given all the information I needed at every point, from booking queries to being kept informed of progress whilst work being carried out. C... もっと見る
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They found the right car for us and the process of buying it was easy. All the staff are always helpful even when they are very busy. There is always plenty of complimentary refreshments available to... もっと見る
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Good evening had a great experience at mini Stratford upon Avon this week….we took our mini countryman in for a service and mot on Monday this week ….the team there are super polite , the 2 ladies on... もっと見る
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The two ladies on the service desk were very helpful and kept me updated whist the car was in for repair.
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企業情報
当該企業による記述
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
連絡先
Birmingham Road, Bishopton, CV37 0RN, Stratford-upon-Avon, England, 英国
- 01789201999
4.8
優良
102件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
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Very Helpful service Team
The two ladies on the service desk were very helpful and kept me updated whist the car was in for repair.
2026年8月7日
自発的なレビュー
Sytner Group - Sytner Stratford MINI からの回答
Dear Dave, Thank you ever so much for your kind words. We’re delighted to hear that the two ladies on our service desk were able to assist you efficiently and keep you informed throughout your car’s repair. It’s always our aim to provide excellent customer service and ensure you feel supported every step of the way. Your feedback is truly appreciated and serves as a great encouragement to the team. We look forward to welcoming you back to Sytner Stratford MINI in the future. Best wishes, The Sytner Stratford MINI Team
Great customer service
Easy to book, with work fitted in within a short time scale. Given all the information I needed at every point, from booking queries to being kept informed of progress whilst work being carried out. Cheerful and welcoming staff. Reassuring to have car checked and nice to have option to have car washed. Useful to have a work station whilst waiting too.
2026年7月29日
自発的なレビュー
Sytner Group - Sytner Stratford MINI からの回答
Dear Mrs A, Thank you very much for your lovely review. We’re delighted to hear that you found the booking process straightforward and appreciated the prompt service. It’s great to know our team kept you well informed and made you feel welcome throughout. We’re pleased you enjoyed the additional touches, like the car wash and having a comfortable workstation while you waited. Your kind words mean a great deal to us, and we look forward to welcoming you back to Sytner Stratford MINI in the future.
Friendly and helpful service
They found the right car for us and the process of buying it was easy. All the staff are always helpful even when they are very busy. There is always plenty of complimentary refreshments available too. I loved the “chocolate Friday” event. I’ll be sure to visit in the future on a Friday.
2026年7月24日
自発的なレビュー
Sytner Group - Sytner Stratford MINI からの回答
Dear Erma, Thank you ever so much for your lovely review. We’re delighted to hear you found the perfect car and that the buying process was straightforward. It’s wonderful to know our team’s helpfulness made a difference, even during busy times. We’re glad you enjoyed the complimentary refreshments and the “Chocolate Friday” event – it’s always a treat! We very much look forward to welcoming you back on a future Friday. Best wishes from all of us at Sytner Stratford MINI.
Brilliant first class service
Even though it seemed I wasn't booked in the problem was soon solved in an understanding & efficient manner.
My booking went ahead as planned
2026年7月14日
自発的なレビュー
Sytner Group - Sytner Stratford MINI からの回答
Dear Charlotte, Thank you very much for your kind words and for taking the time to share your experience. We are pleased to hear that the issue with your booking was resolved quickly and efficiently, allowing your appointment to proceed as planned. It is always our aim to provide understanding and attentive service to all our customers. Your positive feedback is greatly appreciated and encourages us to maintain the high standards you expect from Sytner Stratford MINI. Kind regards, The Sytner Stratford MINI Team
Very comfy with hot or cold drinks with…
Very comfy with hot or cold drinks with snacks available. Perfect.
2026年7月13日
自発的なレビュー
Sytner Group - Sytner Stratford MINI からの回答
Dear Robert, Thank you ever so much for your kind words. We’re delighted to hear you found our facilities comfortable and enjoyed the selection of hot and cold drinks along with the snacks available. It’s wonderful to know that your experience was perfect and met your expectations. Your feedback truly means a lot to us, and we hope to continue providing a welcoming and cosy environment for all our visitors. We look forward to welcoming you back again soon. Best wishes, The Sytner Stratford MINI Team
Extremely pleasant staff
Extremely pleasant staff, always make the trip and experience of spending money more pleasurable!
2026年6月22日
自発的なレビュー
Sytner Group - Sytner Stratford MINI からの回答
Dear Owen, Thank you ever so much for your kind words. We are absolutely delighted to hear that our team at Sytner Stratford MINI made your visits enjoyable and that the experience of spending with us was a pleasure. It’s always our aim to provide excellent service and create a welcoming atmosphere for all our customers. Your positive feedback truly means a great deal to us. We look forward to welcoming you back again soon. Best wishes, The Sytner Stratford MINI Team
Great customer service, faultless.
Such great service from Mini Stratford-Upon-Avon. Charlotte was excellent, friendly and professional. Online check in was easy and clear. The car health video was welcome. On pick up, everything was explained. It's always a pleasure to visit this place.
2026年6月17日
自発的なレビュー
Sytner Group - Sytner Stratford MINI からの回答
Dear Susan, Thank you very much for your kind words and for taking the time to share your experience with MINI Stratford-Upon-Avon. We are delighted to hear that Charlotte provided excellent, friendly, and professional service throughout your visit. It’s wonderful to know that the online check-in and car health video were helpful, and that everything was clearly explained upon collection. We truly appreciate your continued support and look forward to welcoming you back again soon. Best wishes, The MINI Stratford-Upon-Avon Team
Efficient & Friendly Service
Efficient service, friendly and polite staff, I received regular progress updates on the service work which was carried out on my car and the work was completed in the time estimate that I had been given.
2026年6月17日
自発的なレビュー
Sytner Group - Sytner Stratford MINI からの回答
Dear Anthony, Thank you very much for your kind words and for taking the time to share your experience with Sytner Stratford MINI. We are delighted to hear that you found our service efficient and our staff friendly and polite. It’s great to know that the regular progress updates and timely completion of the work met your expectations. Your feedback is greatly appreciated and motivates us to maintain the high standards our customers deserve. We look forward to welcoming you back in the future. Best regards, The Sytner Stratford MINI Team
Sytner Group - Sytner Stratford MINI からの回答
Dear Chris, Thank you ever so much for your kind words and for taking the time to leave us a 5-star review. We’re delighted to hear that you consistently receive great service at Sytner Stratford MINI. It’s always our aim to provide a friendly and professional experience for all our customers. Your positive feedback truly means a lot to the entire team. We look forward to welcoming you back again soon and continuing to meet your expectations. Best wishes, The Sytner Stratford MINI Team
Sytner Group - Sytner Stratford MINI からの回答
Dear Steven, Thank you very much for your kind words and for taking the time to leave us a 5-star review. We are delighted to hear that your experience with Sytner Stratford MINI was straightforward and without any issues. It is always our aim to provide a smooth and enjoyable service for all our customers. Your positive feedback is greatly appreciated and motivates us to maintain the high standards you experienced. We look forward to welcoming you back in the future. Best wishes, The Sytner Stratford MINI Team
Sytner Group - Sytner Stratford MINI からの回答
Dear SP, Thank you very much for your kind words. We are delighted to hear that our service team were helpful during your visit. It is always our aim to provide a friendly and efficient experience for all our customers. Your feedback is greatly appreciated and serves as a wonderful encouragement to the entire team here at Sytner Stratford MINI. We look forward to welcoming you back in the future and continuing to provide the high standard of service you expect. Best wishes, The Sytner Stratford MINI Team
Great customer service at Mini Stratford Upon Avon
Good evening had a great experience at mini Stratford upon Avon this week….we took our mini countryman in for a service and mot on Monday this week ….the team there are super polite , the 2 ladies on the service desk on Monday were very helpful polite and gave really good customer service .. they must be valued members of the team at the dealership and of course Sytner… best regards .
2026年5月18日
自発的なレビュー
Sytner Group - Sytner Stratford MINI からの回答
Dear Swp, Thank you very much for your kind words and for taking the time to share your experience at MINI Stratford upon Avon. We are delighted to hear that our team, especially the ladies on the service desk, provided you with polite and helpful customer service. It is wonderful to know that their efforts made your visit a positive one. Your feedback is greatly appreciated and serves as a great encouragement to the entire team. We look forward to welcoming you back in the future. Best regards, The Sytner Stratford MINI Team
Fantastic service by Joe Mason and…
Fantastic service by Joe Mason and Sytner. They made it very special for my daughter to collect her first car.
2026年4月24日
自発的なレビュー
Sytner Group - Sytner Stratford MINI からの回答
Thank you very much for your kind words, Simon. We are delighted to hear that Joe Mason and the team at Sytner Stratford made your daughter’s first car collection such a special experience. It’s always a pleasure to be part of these memorable moments, and we truly appreciate you taking the time to share your positive feedback. We wish your daughter many happy and safe journeys in her new MINI. Thanks again for choosing Sytner Stratford.
Very helpfull great service and…
Very helpfull great service and thankyou for giving it a good clean
Mother in law was very pleased
2026年4月21日
自発的なレビュー
Sytner Group - Sytner Stratford MINI からの回答
Dear David, Thank you very much for your kind words and for taking the time to leave us a 5-star review. We’re delighted to hear that you found our service helpful and that the cleaning met your expectations. It’s wonderful to know your mother-in-law was pleased as well. Your feedback means a great deal to the team here at Sytner Stratford MINI, and we look forward to welcoming you both back in the future. Best wishes, The Sytner Stratford MINI Team
Excellent professional service
2026年4月17日
自発的なレビュー
Sytner Group - Sytner Stratford MINI からの回答
Dear Kay, Thank you ever so much for your kind words and for taking the time to share your experience with Sytner Stratford MINI. We are delighted to hear that you found our service to be excellent and professional. It is always our aim to provide the highest standard of care and attention to every customer. Your positive feedback truly means a great deal to us. We look forward to welcoming you back in the future. Best wishes, The Sytner Stratford MINI Team
Super helpful staff who sorted me out…
Super helpful staff who sorted me out after an unexpected puncture. Could not have been more accommodating.
2026年4月16日
自発的なレビュー
Sytner Group - Sytner Stratford MINI からの回答
Dear Kay Lo, Thank you ever so much for your kind words. We’re delighted to hear that our team were able to assist you promptly and make what could have been a stressful situation much easier. It’s always our aim to provide the best possible service and to be as accommodating as we can. Your feedback truly means a lot to us, and we hope to welcome you back to Sytner Stratford MINI in the future. Wishing you safe and enjoyable journeys ahead!
Mini shopping
Personal, professional and helpful service from start to finish. Makes Mini shopping an easy experience. Recommended
2026年4月9日
自発的なレビュー
Sytner Group - Sytner Stratford MINI からの回答
Dear Paul, Thank you very much for your kind words and for taking the time to share your experience with Sytner Stratford MINI. We are delighted to hear that our team provided personal, professional, and helpful service throughout your visit. It’s wonderful to know that we made your MINI shopping experience easy and enjoyable. Your recommendation means a great deal to us, and we truly appreciate your support. We look forward to welcoming you back in the future. Best wishes, The Sytner Stratford MINI Team
Efficient and professional staff.
As in previous visits, the staff were extremely helpful and professional in advising me of the reasons behind the specialist service (scheduled transmission oil & service).
I was updated on progress and delighted that the works were, in fact, completed comfortably within the scheduled period including the complimentary carwash.
2026年4月8日
自発的なレビュー
Sytner Group - Sytner Stratford MINI からの回答
Dear Gavin, thank you very much for your kind words and continued trust in Sytner Stratford MINI. We are delighted to hear that our team’s professionalism and clear communication met your expectations once again. It’s wonderful to know the specialist service was completed within the scheduled time and that you appreciated the complimentary carwash. Your positive feedback is greatly valued, and we look forward to welcoming you back for any future servicing needs. Best wishes from all of us.
Excellent service and the staff were…
Excellent service and the staff were very polite and clear with how my car would be handled.
2026年3月25日
自発的なレビュー
Sytner Group - Sytner Stratford MINI からの回答
Dear Paul, Thank you very much for your kind words and for taking the time to share your experience with us. We are delighted to hear that you found our service excellent and that our team were polite and clear in explaining how your car would be handled. It is always our aim to provide a transparent and respectful service to all our customers. Your positive feedback is greatly appreciated and motivates us to maintain these high standards. We look forward to welcoming you back in the future. Best regards, Sytner Stratford MINI Team
Excellent Service
The whole experience whilst my car has been in for repair at Mini Stratford has been excellent, they gave me a courtesy vehicle so that I didn't have to wait around I was kept informed of the schedule with regular updates on progress, my car was returned in nice clean condition too having had a little wash and brush up, Big shout out for Charlotte in the service team who goes above and beyond to make sure clients are looked after and feel valued. Thank you.
2026年3月24日
自発的なレビュー
Sytner Group - Sytner Stratford MINI からの回答
Thank you so much for your kind words, Mands. We’re delighted to hear that your experience at MINI Stratford was excellent and that the courtesy vehicle and regular updates helped make the process easier for you. It’s wonderful to know your car was returned in such great condition. Charlotte will be thrilled to receive your shout out; she truly values looking after our clients. We really appreciate you taking the time to share your positive feedback. Thank you once again.
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