Sytners is first class when looking for a new mini, extremely helpful and knowledgeable staff that talks you through buying a car and makes the process as easy as possible.
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レビュアーのコメントを見てみましょう
Bought a 22 plate Mini EV Level 2 from Mini Wolverhampton for my wife. Low mileage, FSH, one owner and in lovely condition, at the RIGHT price. The whole process from start to finish was excel... もっと見る
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Aaron was so helpful when I purchased my latest mini. Having swapped from a manual to an automatic at my age was a bit nerve wracking. He was so paitient and took extra time to ensure I felt confident... もっと見る
企業が回答しました
Having changed our minds a few times we finally picked up our new car today . Aaron who helped us all the way was so very helpful and understanding. He kept us informed every step of the way... もっと見る
企業が回答しました
企業情報
当該企業による記述
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
連絡先
Raby Street 20, WV2 1AS, Wolverhampton, England, 英国
- 01902457001
4.2
ほぼ満足
74件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
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Professional
Thank you Aaron for making the process of purchasing my Mini an easy process from start to finish. You are extremely professional and very knowledgeable about the brand you are selling. Thank you for all your help and support.
Sue Green
2024年10月30日
自発的なレビュー
Sytner Group - Sytner Wolverhampton MINI からの回答
Dear Sue Green, Thank you for taking the time to leave such a lovely review for Sytner Wolverhampton MINI and specifically for Aaron. We are delighted to hear that your experience with us was easy and hassle-free. Aaron is indeed a true professional and his extensive knowledge of the MINI brand is a great asset to our team. We are honoured to have been able to assist you in your purchase and we hope you are enjoying your new MINI. Kind Regards, Chat Shoker. Head of Business
Sytner Satisfaction
Wonderful service from Aaron Chima at Sytner, Wolverhampton. Helpful guidance each step of the way. Positive not pushy, just what you need when making up your mind!
2024年10月30日
自発的なレビュー
Sytner Group - Sytner Wolverhampton MINI からの回答
Thank you for your kind words, Jan. We are delighted to hear that Aaron Chima provided you with wonderful service at Sytner Wolverhampton MINI. Our team strives to offer helpful guidance without being pushy, and we are glad that this was your experience. We appreciate your recognition of Aaron's positive approach and we will be sure to pass along your feedback to him. Kind Regards, Chat Shoker. Head Of Business
Great service
Aaron has been a super help during the purchase of my new mini - really responsive by email and no queries was too silly or too small. I would absolutely recommend.
2024年10月25日
自発的なレビュー
Sytner Group - Sytner Wolverhampton MINI からの回答
Thank you for taking the time to leave such a glowing review, Jemma! We are delighted to hear that Aaron provided you with exceptional service during your MINI purchase. Our team at Sytner Wolverhampton MINI takes great pride in being responsive and helpful to all of our customers, no matter how big or small their queries may be. Kind Regards, Chat Shoker. Head of Business
Great Service
Thank you Aaron, appreciate attention to detail and support offered whilst purchasing a car from a distance.
Needs were met with professionalism, whilst being courteous at all times.
Much appreciated.
2024年9月19日
自発的なレビュー
Sytner Group - Sytner Wolverhampton MINI からの回答
Thank you for taking the time to leave us a 5-star review, Andi! We are delighted to hear that Aaron provided you with excellent service and attention to detail during your remote car purchase at Sytner Wolverhampton MINI. Our team takes pride in delivering a professional and courteous experience to all our customers, and we are glad that your needs were met. Thank you for choosing us and we look forward to serving you again in the future. Kind Regards, Chat Shoker. Head of Business
I have just taken ownership of my brand…
I have just taken ownership of my brand new Mini from Sytner of Wolverhampton and am delighted with the service I received especially from Aaron Chima.He was constantly polite,professional and very patient .He has my sincere thanks for making this purchase so easy and enjoyable.
2024年9月16日
自発的なレビュー
Sytner Group - Sytner Wolverhampton MINI からの回答
Thank you for your glowing review, Christina! We are thrilled to hear that you had a positive experience at Sytner Wolverhampton MINI and that Aaron Chima provided exceptional service. We pride ourselves on delivering top-notch customer service and making the car buying process as smooth and enjoyable as possible. We appreciate your business and look forward to serving you in the future. Kind Regards, Chat Shoker. Head of Business
My experience with Aron at sytner
My experience with Aron at sytner on taking on my mini was great ! Had all the patients in the world he had a wide range of knowledge of the minis came over very professional I felt totally as ease with him thanks a lot Aron. Sue
2024年9月7日
自発的なレビュー
Sytner Group - Sytner Wolverhampton MINI からの回答
Thank you for your kind words, Sue! We are delighted to hear that Aron provided you with a great experience at Sytner Wolverhampton MINI. Our team takes pride in their knowledge and professionalism, and we are glad that it made you feel at ease. We appreciate your feedback and look forward to serving you again in the future. Thank you for choosing Sytner Wolverhampton MINI. Kind Regards, Chat Shoker. Head of Business
Aaron Chima the mini's master of class!
I can't think of any words that could reflect the amazing experience I've had with this dealership. Exceptional, hardworking, client focused, gold standard communication, which meant that I left with a car that was only made for me.. that's how I felt. I went online to finally treat myself to a mini. I chose one which really stood out. Aaron emailed more information about the car and also sent a video. This was brilliant! Made the appointment to come and view the car.. I'd like to say thank you to the reception team. The minute I came in they were welcoming and offered a drink straight away! I had driven 1.5hrs and really needed one. Thank you also to the lovely lady who was busy cleaning the area, but had time to chat. To the most fabulous Aaron Chima, I can't thank you enough for your service. I went for a test drive and there was zero pressure to hurry the drive, but to be honest I wanted the car..and wanted it from someone who I immediately trusted. The communication was beyond, emails updating what stage the car was in, being serviced to being cleaned, etc. I looked forward to the updates! The car was serviced and I'd like to say thank you to the engineers who serviced the car for me, to the ones who provided it with a clean that made it look brand new. Thank you, I cried when I saw it! Also thank you to Alex who along with Aaron, helped me buy this car. The finance bit was explained well and the paper work was all done by Aaron.. A special thank you to Aaron. Your service, your work ethic is beyond what I've ever had. You clearly were off, but still mentioned you would monitor your emails. Wow! If any other dealerships require training on how to greet your client from a hello, to seeing them off happy with a stunning car, its him. It mattered to Aaron that I chose the right car, and he got it spot on with everything. You are the mini's secret weapon, why would anyone not buy a car from you!?? MY mini is exceptional and the drive home was nothing short of stunning. Thank you to all of you. Nisha.
2024年8月21日
自発的なレビュー
Sytner Group - Sytner Wolverhampton MINI からの回答
Thank you for your glowing review, Zari! We are thrilled to hear that you had an exceptional experience at Sytner Wolverhampton MINI. Our team takes great pride in providing gold standard communication and client-focused service. We are delighted that you felt welcomed and well taken care of during your visit. Aaron, Alex, and our engineers are all grateful for your kind words. We hope you enjoy your stunning new MINI and we look forward to seeing you again in the future. Kind Regards, Chat Shoker. Head of Business
Poor response
I sent a service enquiry around 10.00 am on Monday morning to Sytner Wolverhampton and almost 11 hours later I have not received a call from them … need to do better in my opinion
2024年8月12日
自発的なレビュー
Sytner Group - Sytner Wolverhampton MINI からの回答
Dear Mr. Swinburne, Thank you for bringing this to our attention. We apologise for the delay in responding to your service enquiry. We strive to provide prompt and efficient service to all our customers and we regret that we fell short in your case. We would like to invite you to contact our Workshop Manager, Ashley Breeze, at ashleybreeze@sytner.co.uk, so that we can address your concerns and ensure a better experience for you in the future. Kind Regards, Chat Shoker. Head of Business
Very welcoming in the showroom
Very welcoming in the showroom. Sales person very knowledgeable and courteous.
2024年8月6日
Sytner Group - Sytner Wolverhampton MINI からの回答
Thank you for your kind words, Gillian! We are delighted to hear that you had a positive experience at our MINI showroom. Our team takes great pride in providing excellent customer service and we are glad that our salesperson was able to assist you with their knowledge and courtesy. We hope to see you again soon at Sytner Wolverhampton MINI. Kind Regards, Chat Shoker. Head of Business
Aaron Chima
Recently purchased a used mini at Sytner Wolverhampton. We dealt with Aaron from start to finish and he was brilliant. Nothing was too much trouble and there were no silly questions. He was very knowledgeable about the car and expressed it in a way the we could both understand. We have walked away from many sales executives in the past but it was an absolute pleasure dealing with him. He pretty much did what he said he would do from start to finish.
As for the car, it had the usual scrapes and scratches for a car of its age. However these were all rectified at no cost to us, but we also chose to have a ceramic wax based on advice from Aaron. The car looked stunning inside and out when we collected it and we’re over the moon with it. It drives like a dream and we’re looking forward to finding out more about it through usage. Great service, great car.
2024年8月5日
自発的なレビュー
Sytner Group - Sytner Wolverhampton MINI からの回答
Thank you for your glowing review, Ross! We are delighted to hear that you had a positive experience at Sytner Wolverhampton MINI and that Aaron provided exceptional service. We pride ourselves on our knowledgeable and helpful staff, and we are thrilled that you found Aaron to be just that. We are also pleased that you are happy with your new MINI and the additional ceramic wax treatment. Thank you for choosing us and we hope you continue to enjoy your dream car. Kind Regards, Chat Shoker. Head of Business
Friendly team
Friendly team, hassel free purchase process, always kept me informed and happy with product.
2024年8月4日
Sytner Group - Sytner Wolverhampton MINI からの回答
Thank you for taking the time to leave us a 5-star review, Ashley! We are delighted to hear that our team at Sytner Wolverhampton MINI provided you with a friendly and hassle-free purchase process. Our goal is to always keep our customers informed and ensure they are happy with their product. We appreciate your kind words and look forward to serving you again in the future. Kind Regards, Chat Shoker. Head of Business
Great Service from Aaron!
Great Service from Aaron! Brought a new mini cooper SE and it's been great! The car arrived within the timeframe I was told when ordered and was kept up to date with everything, private plate was all sorted, showroom reveal was slick, all round professional experience!! Well done Aaron and the Sytner Mini Team at Wolverhampton!
2024年7月26日
自発的なレビュー
Sytner Group - Sytner Wolverhampton MINI からの回答
Thank you for your fantastic review, Joe! We are delighted to hear that you had a great experience with Aaron and the team at Sytner Wolverhampton MINI. We are glad that your new MINI Cooper SE arrived within the expected timeframe and that you were kept updated throughout the process. We appreciate your kind words and we will be sure to pass them on to Aaron and the team. Kind Regards, Chat Shoker. Head of Business
Excellent customer service from experienced staff
Jo is excellent and very experienced. I have bought several cars from her. She is warm and friendly and really tries to ensure your requirements are met. She keeps in regular contact in order to manage your expectations for any orders made.
2024年7月25日
Sytner Group - Sytner Wolverhampton MINI からの回答
Thank you for your review, Pauline! We are delighted to hear that Jo provided you with excellent service and that you have been a loyal customer at Sytner Wolverhampton MINI. We pride ourselves on our experienced and friendly staff who always strive to meet our customers' needs. It's great to know that Jo kept in regular contact and managed your expectations throughout the car buying process. Kind Regards, Chat Shoker. Head of Business
Excellent service
2024年7月16日
Sytner Group - Sytner Wolverhampton MINI からの回答
Thank you for taking the time to leave such a positive review, Ceri! We are delighted to hear that you had an excellent experience at Sytner Wolverhampton MINI. Our team strives to provide top-notch service to all of our customers, and we are thrilled that we were able to meet your expectations. We appreciate your support and hope to see you again in the future. Thank you for choosing Sytner Wolverhampton MINI! Kind Regards, Chat Shoker. Head of Business
Excellent service and ordering my new…
Excellent service and ordering my new mini. The delivery was first class and faster than I thought. The presentation on the day of delivery was excellent. I have now had 7 mini’s over 20 years and every one has been excellent.
2024年6月29日
Sytner Group - Sytner Wolverhampton MINI からの回答
Thank you for your kind words, Robert. We are delighted to hear that you had an excellent experience with Sytner Wolverhampton MINI. We are also thrilled to hear that you have been a loyal MINI owner for over 20 years and have had a positive experience with each one. We look forward to continuing to provide you with exceptional service in the future. Kind Regards, Chat Shoker. Head of Business
Excellent customer service
Having visited the BMW site thought I would pop over to the Mini side of the dealership to look at the new Countryman. I was most impressed with the Sport version.
There was absolutely no sales pressure and Aaron Chima could not have been more helpful and accommodating, guiding me through the different models and options. He even found a ‘curved ball’ with immediate delivery!
5 star service all the way.
2024年6月12日
自発的なレビュー
Sytner Group - Sytner Wolverhampton MINI からの回答
Thank you for your 5 star review, We are delighted to hear that you had a great experience at Sytner Wolverhampton MINI and Aaron was helpful and accommodating. We strive to provide the best customer service and it's great to hear that we have achieved this. Thank you for your kind words and for taking the time to leave us a review. Kind Regards, Chat Shoker. Head of Business
Sytner Group - Sytner Wolverhampton MINI からの回答
Thank you for your kind words Mrs Gale. We are delighted to hear that you had a great experience with us at Sytner Wolverhampton MINI. We are pleased to hear that Dan was able to provide you with the help and support you needed, and that the handover went smoothly. We strive to provide the best customer service possible, and it's great to hear that we achieved this for you. Kind Regards, Chat Shoker. Head of Business
Avoid.
I would avoid this dealership at all costs.
Visited recently and was a catalogue of errors that ultimately resulted in me securing a refund of my deposit and going elsewhere.
1. Suggested I couldn't afford a new electric mini
2. Secured the car I wanted, deposit taken. 3 days later a brief phonecall to say car no longer available and pushed to accept an alternative which didn't meet my desired spec
3. Practically hung up on when I said the alternative wasn't for me - told I would be called back (I wasn't)
4. Had to chase continuously before anyone explained to me what was happening. When I voiced my displeasure at the poor communication/service, this was ignored
5. Spoke to the new manager who advised he was in place to turn it around. Promised he would call me later in the week to discuss my experience again and see if I would like my deposit refunded. No call from the manager - calls were made instead by the 2 individuals who had let me down
6. Email sent with my bank details for a refund - this was not acknowledged despite me chasing it. Long delay in refund and only actioned after another in store visit and another follow up phone call a week later
Instead, I went to Mini Manchester who sourced my new car the same day. Also very personable and professional service.
2024年5月18日
自発的なレビュー
Sytner Group - Sytner Wolverhampton MINI からの回答
We are sorry to hear about your experience at Sytner Wolverhampton MINI. We take customer service very seriously and we would like to invite you to contact our MINI Brand Manager, Jim Wilkes at, jimwilkes2@sytner.co.uk, to discuss your experience further. We look forward to hearing from you. Kind Regards, Chat Shoker. Head of Business
Great service.
Thank you to everyone at Syntner Mini Wolverhampton for being so friendly and helpful, especially Aaron Chima who helped me find my perfect car.
2024年5月11日
Sytner Group - Sytner Wolverhampton MINI からの回答
Thank you for your kind words, Joanne. We are delighted to hear that you had a great experience with us here at Sytner Wolverhampton MINI. We strive to provide the best customer service and it's great to hear that Aaron was able to help you find the perfect car. We hope you enjoy your new car and we look forward to seeing you again soon. Kind Regards, Chat Shoker. Head of Business
Sytner Group - Sytner Wolverhampton MINI からの回答
Thank you for your kind words, Theresa. We are delighted to hear that Jo was friendly, helpful and a pleasure to deal with. At Sytner Wolverhampton MINI, we strive to provide the best customer service possible and it is great to hear that Jo has achieved this. We hope that you have a great experience with your new MINI and that you will come back to us in the future. Kind Regards, Chat Shoker. Head of Business
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