Talbots レビュー 331

Unbelievably horrible experience. I am on hold waiting to speak with a customer service rep. now for 45 minutes on a $100.00 blouse that has still not been received - this company is outrageous. Charge me $100.00 for a rayon blouse and don't ship the item and no communication re the status for more than 2 weeks now and I am now on hold for 45 minutes with no end in sight to try and speak with someone. I will think very hard and very long before ever buying anything from Talbots again online or through their catalogue. A complete and total waste of my time, a working mother.

Ordered a fleece online, which they said they had at my local store. When I called the store the next day, not only did they not have it but were unable to get it. Never again.

Over priced over blown company who's quality in the past two years has tanked miserably. See thru shirts at 109$ sweaters that pill while you wear them pants that do not fit or flatter at 129$. Exactly whom do they think built their business? Everyday women thats who! Sadly they ruined Jjill and Ann Taylor now the are ruining Soma Chicos off rack prices have already jumped on both sites, limited items quality very poor what is it with you Talbots? They both were my go to since Talbots raised their prices way too high to be affordable or even sanely priced. PLEASE DO NOT BUY MACYS TOO! This company has ruined each company it buys. The only plus is this year's colors and styles are a bit more appealing except the cost! Lands end is a better option than Talbots unworthy quality and prices.

You have the worst return policy returned a coat in October as it was too big still have not been reimbursed . Every time I call you say I will get reimburse and today on a chat I was told that you are updating your system ! That is awful I will never buy anything from Talbot again and do not recommend this. You owe me over 180 dollars

Wow. Bought pants at Talbots Outlet. The pants shrunk with 1 washing. I bought the pants while on vacation so I couldn't return them to the store and there are no outlets around my city (closest 2-3 hours). Went round and round with customer service. Each person sent me to someone else and so on. I didn't know outlet clothes couldn't be returned to the regular store. There's no information on the receipt that says that; there's no signs in the store. How was I to know? I talked to the outlet store manager, and she was sarcastic and unhelpful. She couldn't help for many reasons, mostly because I had washed the pants! So basically, I am out of luck. $120 down the drain. If I could give Talbots a 0, I would. Poor quality clothing and even poorer customer service. Save your money and go elsewhere!

It’s nearly a month, and I have not received the items I ordered from Talbots Outlets. They claim their tracking data shows items were delivered but they were NOT. I asked them to let me know the service they used to send me the package, to confirm address sent to, and who signed for the package. NO RESPONSE! Don’t shop Talbots!

I gave one star because I couldn’t give them 0. Terrible service. They tell me my order was delivered but I’ve never received and now they don’t respond. I’m trying to get a refund. Talbots hasn’t just went down hill, they’ve turned into a company that pretty much takes the money and runs. If I don’t get a refund I will push my credit card to get my money back. I say stay away from this company.

The quality of service and items from Talbots has declined steadily for years, but now it is really over. In store and call center employees are paid very poorly. Call centers are understaffed and the majority are located out of the United States, resulting in language barriers and frustrated customers. Call center employees quickly burn out with the rapid pace and low pay. The worst change, however, will see the end of the company. Talbots just joined Lane Bryant, Ann Taylor Loft, Chico's and more brands in a mega company called Knitwell. The Talbot's quality and service of years past will now decline more rapidly as we the watch the company lose their individuality and once elegant reputation. Loyal customers will quickly become just a number in a bloated conglomerate.

I love this store. The merchandise is always excellent quality. It is very classy, contemporary and timeless.
My favorite location is Edmondson Rd. The ladies there go out of their way to assist and accommodate me.
Regardless, of the sales person they all know my sizes and my preferences.
All of them are always make me feel welcome. They are all cheerful and delightful and more than willing to help. The store including the dressing rooms is always well stocked, neat and well maintained.
It is always a great experience to shop at this Talbots location.

Thank you, ladies and happy 2024!

I wrote a review but just received a message that a refund has been issued and will be received within 5 days so will cancel my complaint unless the refund does not arrive.

I love shopping in Talbots, but Not in #382 Linwood, NJ. In 25 years in this country I have never experienced such a discriminating and obnoxious environment which was created by Alissa ( about 70 y.o. white female). First, she was extremely helpful to the friends of her friends with going several times on the back looking for the proper size. However, when I asked her to check the size for me she abruptly basically barked at me that everything is out on the floor.
Second, after cancer treatment my right hand is not working and my male companion was helping me outside of the dressing room to try out the coat and a sweater. She came up to him and very rudely said he is not allowed to be there. Nowhere in the store it said that it is for female only.
I have noticed also one male shopping for himself and hearing the argument he got so scared that he didn't try on anything.
Third, she misspelled my name 4 times due to her resentement before she found me in the system and didn't apologies.
Our Christmas shopping experience was ruined by unfair treatment. People like Alissa should not be allowed to work in customer service, she expressed haterade just hearing my european accent and on top of it, the fact that I brought a male to the store to help me with picking out a present.

As another person posted -Foolish me- thinking that the website was Canadian. No where did it mention I was paying in US dollars. An order of $227, which seemed a good deal at the time, turned out to cost me $327 Canadian dollars) PLUS UPS of $126 for 3 sweaters. Using UPS is ridiculous. Robbery

Cloths just plain ugly. Have been a loyal customer for 20 some years. Always found things I liked. So sad really loved your store.

The quality now is very bad, most items are polyester or similar, rare to find natural fabrics specially in fall or winter. The only thing I found made with natural fibers were cashmere sweaters of dubious quality, I can find better cashmere at better prices somewhere else. The designs are very nice but too bad the quality is not, it remind me of Shein a low quality, almost disposable Chinese brand

I visited store Talbots on September 30 at Old Orchard in Skokie to buy few clothes. The service was courteous from the start and efficient. Ewa was the one helped me and she was amazing. She was very polite, truthful and had a good eye for detail. I highly recommend this store and in particular the person Ewa.

I have loved Talbots over the years, but now the clothing seems cheap, I’m not sure who the buyer is now. I loved the real leather the fake leather just looks bad for a store like Talbots. We paid for quality and still will what’s wrong the buyers. I have shearling coats that I treasure please go back to real leather, fashionable quality suits and skirts!!!!!

What happened with me is that I returned a sweater but did not receive my money back. I went I store talked to them, called the customer service but they all tell me the same thing oh, you have to wait, it will come or your credit card will show it next month. But I always pay in Talbot by debit card and see immediately all transactions. It never came. It was some different cases when I finally receive refund but in a month or more after I return good. I think there is some dishonesty around this store.

I ordered from Talbots early in June. I have not yet received the merchandise. No response from their customer service number. DO NOT ORDER from them.

Placed order in December never received order have over 30+ emails saying I need to wait 10 to 25 days for refund been nearly 6 months trying to get refund. The company are complete fraudsters all they seem to do is copy and paste same lame responses.

I placed an order in January, by end of February, 5weeks waiting, no ordered...
Sent customer services an email, nothing, I then asked for a refund it's now May n still no refund or order....
I've got 30 plus emails from them all the same generic email but different name on them