レビュヌはレビュアヌの個人的な意芋であるため、特定の蚘茉内容を怜蚌するこずはありたせん。ただし、ビゞネス䞊の取匕が行われたこずを確認できた堎合、レビュヌに「確認枈み」のラベルを付ける堎合がありたす。詳现はこちら

プラットホヌムの健党性を維持するため、圓瀟のプラットフォヌム䞊のすべおのレビュヌは、確認枈みか吊かにかかわらず、幎䞭無䌑で皌働する自動゜フトりェアによっお審査されおいたす。このテクノロゞヌは、本圓の経隓に基づいおいないレビュヌなど、ガむドラむンに違反するコンテンツを特定し、削陀するよう蚭蚈されおいたす。ただし、すべおを怜知できるわけではありたせんので、お気づきの点がございたしたら、どうぞお知らせください。詳现はこちら

レビュアヌのコメントを芋おみたしょう

5぀星のうち5の評䟡

The goods I ordered arrived well packed and on time. My husband who is disabled is entitled to vat relief. Taps customer support staff were most helpful and facilitated the claim in a timely and e... もっず芋る

5぀星のうち5の評䟡

Twice in the past couple of months I've bought items convincingly described on a major internet website as 'genuine', only to find that they were poor quality counterfeits. I next needed new... もっず芋る

5぀星のうち5の評䟡

Quick reply to my question, reasonable price and prompt delivery, good results. Better than another different company that took my money and order then told me it wasn’t in stock.

4.6

優良

TrustScore 5段階評䟡の4.5

530件のレビュヌ

5぀星
4぀星
3぀星
2぀星
1぀星

最近のレビュヌ䟝頌の蚘録はありたせん

この䌁業は最近、顧客にレビュヌを䟝頌しおいないため、レビュヌが党䜓の意芋を反映しおいない可胜性がありたす。

ネガティブなレビュヌの 100に回答しおいたす

通垞48時間以内に回答

この䌁業のTrustpilot 利甚方法

レビュヌや評䟡の取埗方法、スコアリング、モデレヌションのプロセスに぀いお確認する。

4.6

すべおのレビュヌ

(530)

過去12か月のレビュヌ数: 82ä»¶

レビュヌを曞く
Trustpilot に参加しおいる䌁業は、むンセンティブを提䟛したり、レビュヌを非衚瀺にするためにお金を払ったりするこずは蚱可されおいたせん。レビュヌはレビュアヌの個人的な意芋で、Trustpilot のものではありたせん。詳现はこちら

5぀星のうち1の評䟡

Advertise and take payment of out of


Advertise and take payment of out of stock items

2025幎3月26日
自発的なレビュヌ
Taps Empire ロゎ

Taps Empire からの回答

We are genuinely sorry for the inconvenience caused.

Unfortunately, the last one we had in stock was found damaged on picking. Furthermore, since the product had been discontinued, we had to cancel and refund your order.

5぀星のうち5の評䟡

Really helpful on the phone

Really helpful advice on the phone and they checked some spec with the warehouse and gave us the correct information before we bought as there were some conflicting details online elsewhere (including manufacturer's own site) regarding the product in question.

2025幎3月18日
自発的なレビュヌ
5぀星のうち1の評䟡

Even if you seethe item as “ in stock “ prepare for extra 8 weeks 


Although the item was shown as ready for dispatch 2-4 days they took extra 4 weeks assuring us that it would arrive. When the time passed, they just gave us the same story with additional 4 weeks. So we had to cancel. Absolute joke and time wasting

2025幎3月22日
自発的なレビュヌ
Taps Empire ロゎ

Taps Empire からの回答

Dear Petya

Unfortunately, we are unable to link your review to any order number on our system.

If you placed an order at www.tapsempire.co.uk, you are most welcome to call us and I will personally look into this for you.

Regards

Tim

5぀星のうち1の評䟡

Poor Customer Service

The item was not dispatched within 24 hours as stated on the website, I therefore waited longer than expected for the part to arrive. The anonymous customer service agent (they do not sign off their email with a name) offered zero flexibility when I wanted to return an item merely 3 days after the 14 day returns period had ended. The item had not been used and was still completely in the same condition from when it was sent out and received.

2025幎2月4日
自発的なレビュヌ
Taps Empire ロゎ

Taps Empire からの回答

Please note that we do not state on our website that items are dispatched within 24 hours. In fact, our website clearly states "Usually dispatched in 2 to 4 days" for the specific product ordered by you. Nevertheless, your order was received on 9 January and actually dispatched on 10 January.

Since your order was delivered on 11 January and you contacted us on 31 January to request a returns reference, we were unable to accept the return.

5぀星のうち1の評䟡

Dishonest and poor service experience

Dishonest and poor service experience. Said that the item was in stock then I had to chase to see what was happening to then be told it was going to be delayed by several weeks. As that approached I asked for an update and then got a dispatch notice so organised my plumber to fit then when arrived it was only part of the order but nobody thought to let me know this and the other part would be further delayed. You don't hear anything unless you chase them and one of the poorest experiences dealing with a company I've had.

2025幎1月10日
自発的なレビュヌ
Taps Empire ロゎ

Taps Empire からの回答

We sincerely apologise for the inconvenience caused by this unforeseen instance. On receiving your order, we promptly notified you of a potential delay due to product unavailability and offered a full order refund as an option. Once the item arrived and was delivered, it was discovered that the product was missing a profile component due to a change in the manufacturer's specifications (which was not communicated to us prior to shipment).

We promptly informed you of this situation, explaining the need to order the missing part, which would incur a 7-10 day delay. We again offered a full refund for the delivered item as an option. You ultimately decided to retain the delivered item and requested a partial refund to compensate for the missing component, which was processed to your satisfaction.

Once again, we are sorry for all the inconvenience, as we were regrettably unable to deliver a hassle-free experience due to the exceptional circumstances.

5぀星のうち5の評䟡

Excellent Response

we had an issue replacing the new toilet seat & staff were very responsive on a phone call and the solution they promised arrived within a couple of days . Very impressed

2024幎12月2日
自発的なレビュヌ
5぀星のうち1の評䟡

Ordered Twyford toilet pan only as


Ordered Twyford toilet pan only as advertised ,got email to say order was incomplete,I replied to email saying I only need the pan.Got email saying carrier did not deliver to my area.Carriers they use areDPD TNT and PARCELFORCE all these carriers are in my area every day.i feel if I had ordered the parts I did not need it would be on its way by now. Will not use again nor recommend. Poor poor service

2024幎11月13日
自発的なレビュヌ
Taps Empire ロゎ

Taps Empire からの回答

We are sorry you feel this way, but your order was cancelled since our delivery partner for the specific product ordered did not cover your delivery postcode.

Toilet pans are bulky, fragile and not appropriately packaged for safe delivery by parcel delivery services. We therefore use door to door van delivery services for ceramics, but they do not serve certain remote areas.

5぀星のうち5の評䟡

Amazing company.

Amazing company.
Great sales department too. I had a very mundane question about bristan bath taps and was answered promptly and with knowledge about product.
The taps were a great price, and arrived within 2 days!
We have a new build and unfortunately the mixer taps that were fitted were letting too much cold water feed in.
My husband has solved the problem by installing two separate bath taps. We now have lots of hot water.

2024幎10月22日
自発的なレビュヌ
5぀星のうち5の評䟡

Bristan taps

Easy to use website, kept me informed about delivery, delivered on time. Excellent product which my daughter and her husband are very happy with, worth paying the extra money for a quality product. Thank you.

2024幎10月23日
自発的なレビュヌ

Trustpilot ゚クスペリ゚ンス

Trsutpilot のレビュヌは誰でも曞くこずができたす。レビュヌを曞いた人には自分の曞いたレビュヌをい぀でも線集したり削陀したりする暩限があり、それらのレビュヌはアカりントがアクティブである限り衚瀺されたす。

プラットフォヌム保護のため、専門チヌムず高床なテクノロゞヌを駆䜿しおいたす。停レビュヌずの闘いに぀いおの詳现はこちらをご䞀読ください。

Trustpilot におけるレビュヌ プロセスの詳现に぀いおはこちらをご芧ください。

よいレビュヌを曞くための8぀のヒントをご芧ください。

確認を行うこずで、Trustpilot に投皿されるレビュヌが [LINK-BEGIN-PEOPLE]実圚の人物[LINK-END-PEOPLE] によっお曞かれたものであるこずの保蚌に぀ながりたす。

レビュヌに察しおむンセンティブを提䟛したり、遞択的にレビュヌを䟝頌したりするこずは、TrustScore にバむアスを生む可胜性がありたす。これは 圓瀟のガむドラむンに反したす。

詳现情報