Tassimo レビュー 

I ordered a coffee machine from the Tassimo website, expecting it to be delivered within a couple of days, as stated. They took my money and then nothing for over a week - no email, no tracking, nothing showing on my account. Eventually I had an email from Amazon (?!) stating my machine would be delivered on the 27th which was 3 days ago. I also had 3 emails from Tassimo saying I'd be refunded for various items I hadn't ordered (or paid for). The machine arrived yesterday and is fine, but the whole purchase process has been bewildering and frustrating. Additionally, the QR codes and links to register the product, get support etc lead to dead pages. It all leads me to think this brand is shutting up shop.

The new drop of system for Podback is ridiculous, for me it is a 38 mile round trip, what was wrong with Yodel, probably to expensive. Won't be using this again so regrettably all will now go in bin.

Colombian coffee pods are not consistent. I have been using them regularly with occasional bad pods, but my last box 3 out of 6 pods did not produce any froth as i have come to expect. I suspected that my machine needed cleaning, so I ran six tanks through the cleaning process, yet I still had the same results. This I make along with café au lait, which I have had no problems with making correctly. So one star only for that.

Bad service, no updates.
I placed my order on 20 April 2025. The Tassimo took the money from my bank on 23 April. On 24 April, I received an email as they had a technical error, and my order will late. I contacted the support online , but there was no reply. Today, I called, and only " hold on, bear with me." After asking the tracking information on email, I can see as my order is without any actions. Only the label created. I will contact them again later to see where my order. Try to avoid them, as is a bad attitude with the coustumers. 10 days passed, but I still have not received my order. Avoid them!!!

The website states 2-3 days for delivery but it's not at all, more 2-3 weeks. My order was much later last time but I ordered a week ago, have been told it may be sent before Friday. Potentially a two week wait. Don't order from here if in a hurry for it to arrive. Customer Services don't respond to online issues raised and if you call they put the phone down a good few times before you get through. Just really frustrating.

Ordered coffee pods on 22/04/2025. It was written that 2-3 business days delivery. After 6 days it is even not dispatched. No any information on account page, not possible to cancel it. Terrible service. I will call my bank for charge back.

I ordered on the 19th April still not had delivery and it's still not been dispatched. Two phone calls to them and they still can't tell me when it's coming. Awful service. They are quick enough to take me money. But no goods and no refund. After two phone calls it has finally arrived the 29/4/25 10days after I ordered. No sorry! Appalling customer service

Placed an order 20/4/2025, had not even been dispatched by today 24/4/2025 ! Contacted customer service who replied within an hour or so , that due to technical issue my order would not be delivered for another 6 days . Have been ordering for some time now , but since Amazon Delivery has been introduced, the service has declined big time , on a couple of occasions Amazon claimed to have delivered but had not . It then took some convincing to JDE that this was the case , before I was refunded . I felt I was being accused of trying to get a replacement order for free . I have written back saying that they must move heaven and earth to get my order to me by tomorrow evening , otherwise I want suitable compensation for a totally unacceptable situation .

Terrible customer service. Placed an order but a week later no email even saying it’s been dispatched. Called them to be told there’s a delay and it could be weeks before it’s even dispatched never mind delivered. Asked for refund or cancel order as they can’t give an estimated date but told they don’t do refunds or cancellations and I just have to wait. Poor and disappointing and surely not following customer rights / protocol!

Just bought a Happy Tassimo coffee pod machine… read loads of reviews and thought it would be good enough for just me, well tried to register it and there is no serial number anywhere on my machine 🤷‍♂️🤷‍♂️ and it takes ages to decide I can have a coffee and it’s not even hot so I have a coffee pod machine as a space invader and can honestly say that was a absolute waste of money.

We have had a Tassimo coffee machine for several year. Due to the complication of recycling their pods, we have bought a bean cup coffee machine. However I have kept the small Tassimo in my office For convenience. However now I realise they no longer recycle through yodel, and that I have to drive to a Tesco 5 miles away, I shall stop using it. Shame on you Tassimo when we are trying to save the planet.

Can’t complain about the delivery service and I love my Kenco Colombian pods, but I can’t excuse the removal of the Podback Yodel return service without consultation or communication of any sort. JDE response to email of complaint empathetic but not indicative of any prospect of a u -turn. Podback customer service totally lacking in empathy. Will , reluctantly , stop using the pods when my current supply runs out.

Awful experience all round.
Never in stock. Terrible delivery if it turns up at all.
Stopped using them but still got bombarded with emails. Unsubscribe doesn’t work and even if you log into your account it doesn’t work.
I have emailed them to try and get my account closed.

Buy an Aeropress instead! So much better!

Always out of stock on the site and never reply to my emails

Save your money no taste of co
ffee just hot water or hot Milk rip off

Tassimo need to update their website which states "Easy to recycle with podback". In view of Podback's recent decision to dispense with the services of Yodel for sending used pods for recycling, this is no longer the case.
Instead they are relying on either local Council collections for used pods (not currently available in my area) or customers dropping them off at various supermarket collection points. In my case, the nearest drop-off point being an 8 mile round trip to a supermarket I never use, or even go near!
Therefore, having been able to send my used pods for recycling via a local, easily accessible, Yodel collection point for several years, I will now be reverting to disposing of the used pods with my general waste - a big step backwards for the environment!

Unfortunately they use amazon drivers to deliver your coffee who can not be bothered ringing the door bell or pressing the ring door bell, they left my £120.00 (30 packs) on the doorstep in full view of the main road in the rain. I had no notification either because they changed the delivery time 3 times that day, I will order them from kaffe shop next time who use a proper delivery company and who do care for their customers. I did let Tassimo know but got a generic response ! So obviously they ain't bothered.

Eigentlich sind die Tassimo Kapseln max.3,79€ wert.Damals kosteten sie 4,99€,dann 5,75€(Schmerzgrenze für mittelmäßigen Kaffee)und nun 6,49€.Ich musste laut lachen und dachte mir habt ihr da Blattgold drin?Nein die Gier hat wieder zugeschlagen und uns verkaufen sie es als Aktion wenn es mal 3,75€ kostete,das ist nämlich der eigentliche Wert der ach so tollen Kapseln.Und wenn man sich eindecken möchte kann das schon mal 3 stellig kosten.Hier stimmt definitiv das
Preis/Leistungsverhältnis absolut nicht.Tassimo ist eine mittelmäßige Marke die völlig überteuerte Produkte an Menschen verkauft die hart arbeiten und wenig Geld haben aber auf ein Kaffee am Morgen nicht verzichten möchten.Am besten man schaut sich nach fairen und gerechtfertigten Preisen von besseren Herstellern um.Denn Tassimo ist leider dem Kapitalismus verfallen,wie soviele Firmen.Doch was wenn niemand euren Müll mehr kauft weil ihr es zu weit getrieben habt mit eurer Gier?

What a joke, why would you remove the mocha pods? They are out of stock everywhere and then told by tassimo they discontinued them, its the only one we drink. Lost a customer.

I think that Robin summed it up, my new machine was also faulty and replaced. This one lasted to just outside the 2 year warranty.
At first they said they had no record of my purchase but suddenly found it after a second phone call when I gave them the details.The machine had not been used for several weeks as they kept changing the date for my cappuccino delivery and after that the coffee was barely hot.Asking if there was anything I could do they said no it’s broken and we can’t do anything, have a nice day!