Tassimo レビュー 

Rubbish customer service trying to send item back but they say if you've have used it they won't take it back all though by law you have 28 days if you're not satisfied with electric goods don't buy this machine it's Rubbish

The new Chai Latte discs taste revolting. Just sweet and sickly. In fact undrinkable. In the past, they were excellent. I normally drink one every evening. Now I am looking to send 150 back. I hope Tassimo goes back to the old formula.

Prices for coffee pods has gone mad! Please look at the prices for the pods before you purchase a Tassimo machine. It doesn't help, that no other pods are compatible. I bought my machine around 5 years ago when pod prices were quite reasonable. Now! because the prices are so high, I will be looking at purchasing a different machine brand and many friends and family members feel the same. CLEARLY Tassimo do not look at their complaints, otherwise they would make note of peoples moans :(

Dear Tassimo UK,

I am writing to formally complain regarding the confirmed “delivery” of our recent coffee order, which was not delivered to our address.

My wife received confirmation that the delivery had been completed and went outside immediately to collect it. No delivery had been made. In addition, the photographic “proof of delivery” provided is definitively not our property or address. I am absolutely certain of this.

This situation raises serious concerns about the reliability and oversight of the courier service you are using. Confirming delivery when no delivery has taken place, and providing an incorrect photograph as evidence, is unacceptable and misleading.

As a result of this failure, we are now without the product we paid for and will be unable to use it as intended. I would appreciate immediate clarification on:
• Where the order was actually delivered
• How this error occurred
• What steps you will take to resolve this promptly

Please confirm, as a matter of urgency, whether a replacement order will be dispatched or a full refund issued. I would also expect this issue to be reviewed internally with the delivery provider to prevent repeat occurrences.

I look forward to your prompt response.

O.M.G what on earth have you done to Tassimo flat white pods I used to go through 2 packs a day 16 cups because it was beautiful thick creamy I loved it, Now it's absolutely disgusting I just can't drink it anymore at first I thought ok maybe it's just a bad batch so I went to a different shop and bought more and it just tasted the same in fact the other ones actually made me sick , what have you done to it it's absolutely revolting , Never again the machine is in the bin so I will go back to dulce gusto pods , Tassimo sort your recipes out because if you keep selling that crap you will go bust in the UK as well as Germany.
You don't even deserve 1 star sort your act out and get rid of the people who think your coffee is nice because it ain't only good for throwing up !

I bought Tassimo Costa Cappuccino Pods, Although it looked and tasted great like Costa's,The portion size was abysmal.3 swigs and it was gone.Tassimo need to get there act together and make bigger portions like Costa size.

I bought my usual hot chocolate for my Tassimo, feeling happy that there was 2 extra in the pack, so bought 2 packs. I actually thought it was a faulty batch! What had happened to my lovely hot chocolate.The pods are smaller It’s the worst drink ever, I can’t even describe how bad it was. Weak , no chocolate taste. No body . I’m so disappointed because I chose my tassimo mainly because of the hot chocolate.

Was going to leave a poor review criticising their customer service but I’m obviously I’m at the back of the queue for that, and they clearly don’t care.

Bought a Tassimo coffee machine and Costa latte pods as a present for our son. Tried it today and we are all in agreement that the 'coffee' is utterly vile and undrinkable. Very weak and the milk tastes like artificially sweetened UHT. Total waste of money - wish I had read the reviews first.

I don't drink coffee but Tassimo's Chai Latte has been my daily luxury for many years now but no longer! My last 20-pack order arrived comprising half-sized pods containing a new recipe which has a low froth, very little of the signature spicy taste and although the contents have halved, the barcode tells the machine to provide as much water as before, making a watery, weak, horrible drink. Customer Services say they changed the recipe to lower the sugar content but nothing about a recipe change is shown on the new packs. If they want to offer a low calorie drink as an addition to their range that's fine, but this has left me feeling cheated. I have no need to diet! We buy machines which produce froth and great flavour but now my machine is redundant because I may as well use my kettle. I have now tried the new 10-pack Cadbury's Hot Chocolate but their fate is the same, a bland dish-watery drink with very little froth. I would keep my machine to make coffee for visitors if I had confidence that Tassimo wasn't about to dumb down their coffee pods too.

Delivery arrived within 2 days, always well packaged and correct, great prices. Thank you.

I bought a Tassimo machine and every pod works fine except the L’OR Cappuccino milk pods. The milk pod only dispenses about a shot — roughly 1/10 of the cup — so the drinks are unusable. I tried every troubleshooting step (cleaning the barcode area, repositioning pods, wiping the machine, resetting it) and still nothing.

When I contacted customer service I was shocked by how unhelpful and rude the agent was. He repeatedly cut me off, refused to listen, and ended the call by hanging up on me — I was not rude at any point. This was extremely disappointing and embarrassing (I had even offered coffee to my builders and it failed).

I’m sharing this review so others are warned and so the company takes this seriously, faulty product and poor customer care is not what I expected. I’d be happy to update this review if the issue is resolved promptly and professionally.

Total rubbish regarding customer support, and are very rude, typical big company with poor service
Gonna stop using there products

Thought i was buying sachets of coffee - but no. Some plastic waste of money that i will never buy again. Sorry tassimo whoever you are and Kenco - just lost me as a customer.

I have had a tassimo machine for years. Spend a fortune on pods every month. What have you done to the hot chocolate and chai latte? Absolutely disgusting flavour. All you can taste is an artificial sugar flavour. Why do you insist on messing with things that don’t need to be fixed. I won’t be buying either again!!

I bought my tassimo back in June, and had two machines replaced !! They sent the last machine back to me after they discovering, the pods were the fault!!!!!!! The machine does not like the Americano decaf pods!!

The Tassimo ordering process just gets worse!
I have been ordering pods regularly from Tassimo for quite a few years.
Over the last twelve months or so the site has got steadily worse.
My recent order does not show on my account, apparently I have not ordered since 2019!
When I placed the latest order it took for ever to process the payment. so much so I exited the site not knowing whether the order had gone through.
I checked my credit card and payment was pending.
I eventually received a confirmation of order from Tassimo. And then a shipping notification the following day. The email said there was a link about delivery, but although the word link was in the email it was greyed out and had no other information.
This has happened previously with their emails.

Logging on to my account I thought I might gat some delivery information. But my account still isn't showing my order or any I have made in the last 6 years.
Trying to contact someone is like trying to find the holy grail! The site just keeps sending you back to FAQ

I'm afraid despite the fact that Tassimo does email me with some very tempting offers, this latest order will be my last.

I used to love the Cadbury's chocolate and Milka but what have you done with them? You now get a smaller pod which tastes of saccharin and isnt as chocolatey as it used to be.
Bring back the larger pod instead of 2 extra because they are smaller.
I wont be buying them anymore now

Placed an order on 18th April, the site kept crashing so it went to default so my order was messed up.I tried to change the order to what I wanted but was told I can’t I would have return when it can. It did not arrive on the delivery date and was showing pending so tried to cancel. But they only use bots now tried emailing on the 23rd & 27th April but had no response and no order so I opened a dispute with PayPal. Don’t waste your time with this company unless you don’t mind talking to a bot.

Latest offer was a free box of hot chocolate, the website added it to the basket but at checkout i ended up having to pay for it. I have tried to contact them regarding this but 2 weeks later I still haven't had a reply.
Also states 2-3 days delivery but closer to 2-3 weeks.