Taylors Garden Buildings レビュー 

Zero communication. Dont reply to calls or contact form. Still waiting for shed 2 weeks on, no idea on delivery date. Really want s refund as other companies can deliver within a week and the product is cheaper but cant even get in touch. Will cancel through paypal if no communication by the end of the week. Stay clear, terrible service, probably the worst company ive had the misfortune to come across in a very long time.

We ordered a shed mid January and had to chase it up several times by email. I then phoned them up today to find out where out shed was. They then came back and said that they had undercharged us (wrong price on website) but will honour it however they have had trouble with their supplier recently. Surely if supplier has been rubbish, why haven't they been proactive in chasing outstanding orders?? Sounds more like they didn't want the loss!!!! We now have 2 very disappointed children and a big delay to our garden project while we search for another shed. Plus we have now lost out on the January sales. Wouldn't recommend them.

Bought a Kendal leaded summerhouse. According to the description the framing and cladding was bigger and thicker than delivered, so quite flimsy. Within a week I was making adjustments and this week I had to rout and plane the windows so they would close properly. I doubt this is good enough to give me years of service and definitely not worth the money.

We purchased a log cabin in summer 2020 from Woodmeadow Garden Centre, unaware that Taylors garden buildings is part of the setup here. As it was being ordered from the manufacturer in Finland, it took months longer than August 2020 - the first possible date given to us for delivery; based apparently on covid and associated lockdowns. However, when it finally arrived in the UK, we were able to arrange with the port for delivery a couple of weeks later. Shortly afterward, Julian and his workmates had it erected and looking good. We had also ordered, via Julian, an extra window to be fitted. This turned out to be damaged, and he promised to order another and fit as soon as he received it.
Another lockdown ensued, delaying things again. Just before Christmas, my husband tried on numerous occasions to speak to Julian, leaving messages each time. He never received a call in return. Moving on to summer this year, my husband called Julian again, eventually managing to speak to him. He said he had too much work on, couldn't possibly fit us in before this autumn at the soonest, and suggested we found someone else to do the job. No offer was made to rectify faults that had developed with the cabin in the meantime. These were gaps between the walls and roof and badly fitting windows that couldn't be opened. We had also had a problem with the doors and, not being able to speak to Julian, had called in a highly qualified man who had to refit the lock mechanism which was standing proud of the surrounding area and stopping the door from opening. He also had to pare down some of the wood, too. Since speaking to Julian on the last occasion, we were advised this company is responsible for rectifying all faults that have arisen. Again my husband rang Woodmeadow and spoke to Natalie, explaining politely that it was their responsibility to rectify these faults. She was extremely rude to my husband and then put the phone down on him. We do not intend to leave this matter unresolved and will be contacting the necessary authorities to take it further.
Meanwhile, I would advise anyone looking for garden buildings to give this company a very wide berth.
Further to this ongoing saga.
Julian has been in touch and has given a promise to rectify the faults - twice! On neither occasion has he turned up to do the work, and now he doesn't respond to phone calls or messages.

***************************** After waiting another month from my original review i think both these interlinked companies, and Julian in particular, needs a reminder of his/their obligations under the consumer rights act which reads as follows: What is The Consumer Rights Act 2015?
What’s changed
The CRA replaces three major pieces of legislation:
The Sale of Goods Act
The Supply of Goods and Services Act
Unfair Terms in Consumer Contracts Regulations
The CRA applies to contracts and notices between a “trader” and a “consumer” in relation to goods or services purchased on or after October 1, 2015.
Buying in shops Goods or services purchased before this date will be subject to the old laws (Sale of Goods Act etc) all goods must: Be of a satisfactory quality and of a standard that a reasonable person would regard as satisfactory.
Be fit for a particular purpose. When you indicate that goods are required for a particular purpose, or where it is obvious that goods are intended for a particular purpose and a trader supplies them to meet that requirement, the goods should be fit for that purpose.
Match the description, sample or model. When you rely on a description, sample or display model the goods supplied must conform to it. If the goods do not conform, an offence may have been committed.
Be installed correctly, where installation has been agreed as part of the contract.
All contracts for services must abide by the following:

The trader performs the service with reasonable care and skill.
Information which is said either orally or in writing is binding where the consumer relies on it.
Where the price is not agreed upon beforehand, the service must be provided for a reasonable price.
The service must be carried out in a reasonable time.
If the above criteria are not met, the consumer will be entitled to the following remedies:
The trader should either redo the element of the service which is inadequate or perform the whole service again at no extra cost to you, within a reasonable time and without causing significant inconvenience;

In circumstances where the repeat performance is impossible, or can’t be done within a reasonable time or without causing significant inconvenience, you can claim a price reduction.

Depending on how severe the failings are this could be up to 100% of the cost.
Our next move is contacting the relevant ombudsman to take this matter further.
Avoid both companies like the plague!

Wouldn't recommend Taylor's to a foe.Ordered a £500 arbour beginning of May. 15th July and numerous chasing and numerous ignoring of emails and messages it transpires not available now until sometime in August. We are just down the road from Northampton near Market Harbourough So asked as they have had our money for nearly 3 months if they could waiver the £25 delivery fee for the inconvenience. No came the reply. In that case a refund. Zero zero zero customer relations. Avoid.

After the last 18 months of uncertainty I cannot recommend Taylor enough for their great customer service. They go above and beyond to make sure any questions are answered and any delays are made clear at point of ordering.

We ordered a garden building from them for delivery. Natalie made clear all the terms and conditions and explained delays due to covid and brexit import delays. She also was able to recommend a couple of independent fitters to erect the building for us. The wait for delivery was a little longer than we would have liked but that seems fairly standard across the industry in the present circumstances.

I believe this review stream goes back further than the current owners which is a shame as for a family owned and run business that it is now, they are doing their very best and I couldnt fault them. Customer service is fantastic and its great supporting a local independent business.

Well I am another customer that would have given no stars if it had been possible. I have had a delivery date for my Shed/Greenhouse since 17th June and have been trying for the last 3 weeks to find out when the people to assemble it will be coming. When I bought it I thought it would be delivered and assembled by the same people on the same day. It is being delivered Kerbside on the 13th July. Kerbside is around 50 meters from my garden. When will it be assembled? who knows, certainly no one from Taylors knows.

Honestly THE worst customer service! Natalie whoever she is, needs to give herself a talking to. I have just cancelled my order as she is SO rude, arguing over email. Absolutely disgusting attitude, they do not deserve any business whatsoever. So upset right now.

If you do not know I think there is a UK shortage of Garden Arbours. I too ordered one in March and was advised that although they did not have it in stock their supplier did have one, unfortunately I think someone else got that last one before me. I was advised it would be a month, happy to wait as it was gift for my mother. Unfortunately, this was not so, the delivery date got pushed out to June, meanwhile I was researching garden arbours from anywhere B&Q, local garden centres, Ireland nothing, no arbours anywhere. I asked for an update and I was advised still no firm delivery date and they apologised for the delay but there was nothing they could do, they offered me a full refund which I accepted and it was processed within 24 hours. Then last week the arbours arrived (I think the boat delivery got diverted the long way round after the EverGiven got stuck in the Suez Canal - hence 6 week delay). Taylors’s contacted me and asked if I had found an alternative which I hadn’t and offered to deliver this week. It arrived this morning at 9am from Northampton at my mothers house in the south of England with two lovely delivery drivers who were wonderful with an elderly 85 year.
This arbour has been a struggle but the end result was good, sometimes communication was hard as they appear to work limited hours but they came good in the end for me and I am really happy. I do think a lot of people only comment on Trustpilot when things go wrong, but in this current climate if you get good service it deserves good feedback. This company had issues but they didn’t abandon my wish for an arbour for my mother and they came good in the end and used their common sense and contacted me when they had one. Thank you Taylors.

I ordered an arbour on 21st March it was not received. I emailed them twice , left two voicemails on the phone they rarely answer. When I did get through the assistant said she would look in to why I hadn’t received it and get back to me . She did not . Once I cancelled the order via PayPal guess what I got an email . The customer service is poor and they did not apologise for this . Don’t order from this company .

Only giving one star because there is not a zero star option. Appalling service and when I called after three weeks to ask where my garden furniture was I was yelled at for “being abusive” !!
Refunded now and will never go near this place again. Useless and rude.

Finally got the can of Chimseal, but after a lot of hassle, that’s the reason for only 3 stars.

Beware - customer service is shocking. Nobody answers the phone and when they do its as if you've interrupted their day. Email communication is even worse. Would never want to deal with this company again and would rather pay more and go elsewhere

I ordered some garden storage containers from this company during lockdown. Was a little worried as had read reviews on some sites. However, I needn’t have been concerned as the items arrived safely within 3 weeks. I would recommend this business.

Avoid at all costs.
Ordered some wood preserver which didn't arrive, no response to emails.
Opened a dispute through Paypal, they then marked the item as "Despatched" (after 1 month) by UPS, tracking number "unknownwillsendlater"
3 weeks later and still no delivery or refund just using stalling tactics. Still unresolved by Paypal.

A total waste of time and money - please avoid Taylors Garden Buildings and look elsewhere. Rip-off artists.
Took our money and we never got the product, not even the courtesy to respond to enquiries.
There is only one way to put a stop to this money-grabbing behaviour - do not use them!

Ordered 25 Eco Base panels for our summerhouse over the phone and 1 week later 20 arrived, spoke to the lady who did not apologize but said she would check with the store man to see how many he had sent out .Rang back following day again without apology to say the rest were on the way.....one week later 4 panels arrived. Rang again to same lady who said she couldn't understand it and she would check again...This time no call back so rang and got put through to a manager who still without apologizing said another panel would be sent out. A full week later and three weeks after the first order it .arrived. If Carlsberg did garden building supplies this is not how they would do it.

DO NOT TOUCH THIS COMPANY Please do not waste your time ordering from this company. I ordered and paid for a shed end July 2017, almost £700. 3 months later they finally delivered beginning October - the wrong order. Finally asked them for a refund at beginning of November as I still had no idea when they were going to deliver the correct order. Now I'm waiting for them to take away half of the building they delivered in October before they refund me. And their "transport department" has now resorted to telling lies, saying they have been in contact with me on many occasions! DO NOT TOUCH THIS COMPANY

Firstly our order for the gazebo was made and we were assured that it would be delivered within 4 weeks. Despite constant calls chasing our gazebo we were promised return calls or e-mails, none were received. Six weeks later it was on its way - from POLAND!! On delivery it was in a giant box and needed at least two people to unload it otherwise they were just going to drive away! This gazebo may as well have come from POUNDLAND!! The short and tall of it is Taylor's Garden Buildings are quick to take thousands of pounds from you but are not helpful or professional and seem to lack greatly in client care. Thank you Taylor's Garden Buildings for making this simple order so stressful.

If you're in the market for a summerhouse and you're looking to buy from Taylor's Garden Buildings at Wood Meadow Garden Centre, be very wary if you rely on brochures like I did. You may well be disappointed with the quality of the finished product as they seemingly rely on professional photographers to make them look great in the brochure. The quality of my summerhouse was by far inferior to my much cheaper garden shed. So the recommendation is to go and check out the product in the flesh and get a guarantee that the product will be of similar quality to that on display at the Garden Centre.

I ordered my octagonal summerhouse with the optional lining. It was apparently dispatched to the transport company without the lining. I was then given a choice to wait several more weeks to be lined or accept it as it was and not pay for the lining. I opted to accept it without lining.

Problems that were eventually resolved to my satisfaction:
Shortly after installation I noticed that all four windows leaked when it rained allowing water to pool on the floor.

The diamond leading on the windows was peeling in places, even from new.

The timber fascia around the roof was so badly fitted there were gaps of nearly an inch between each length on 3 of the elevations. Also the fascia was not like that shown in the brochure, but a seemingly far cheaper and uglier substitute.

Problems that remain:
Sections of the cedar roof planks were split due to ham-fisted fixing. The decorative finial on the roof is split and wobbles also due to ham-fisted fixing.

Timber framework inside where it buts up to adjoining structures is straight from the saw ie they're not planed, so you get splinters from it. My cheap garden shed is of planed timber inside.

Also when it rains, the water runs down the door and because there's not a proper threshold, the water runs under the door and soaks the floor.

Complaints
I did complain initially and a man was sent out to seal the windows and leading, and replace the fascia.

Subsequently I discovered the split roof planks and they said they would consider it and get back to me. They never did. Hence my contribution to this review.