Tegen Accessories レビュー 

Tegen Accessories からの回答

2024年9月9日

Hi Pamela,

Thank you for taking the time to leave us a review. We really appreciate your feedback as we aim to continuously improve upon our products and services.

I’m very sorry to hear that the hair clip you received as a gift has broken. We take great pride in the quality of our products, and I sincerely apologise for the issue you have encountered with your hair clip.

Our French Handmade collection is covered by a 1 year guarantee. In line with our company guidelines to proceed, we simply need a photo of the faulty item to save you the trouble of having to return it in the post and information regarding the original order. Once we have received these details, we will of course promptly arrange a replacement for you.

I apologise again for any inconvenience this may have caused. We greatly appreciate your business and look forward to resolving this for you as soon as possible.

Very best wishes,

Sophia

Tegen Accessories からの回答

2024年9月10日

Hello,

Thank you ever so much for taking the time to leave us such a lovely review and for recommending us.

We are delighted to hear that you are happy with the accessories, ordering process, delivery and communication-this is wonderful to hear!

We hope you enjoy wearing your beautiful new hair accessories.

Very best wishes, Sophia

Tegen Accessories からの回答

2024年2月7日 に更新

Hi there,

Thank you for taking the time to leave us a review, your feedback is extremely valuable to us.
I'm so sorry to hear that you are disappointed in the quality of the Chignon Pins you ordered. We sell thousands of hair accessories without any problems, but it does seem that the items you received are faulty so my sincere apologies for this.

The good news is that, as part of our commitment to quality all of our products come with a guarantee from the date of purchase. We stand by the quality of our products and will of course, replace these for you. All we require is a photo of the faulty items to save you having to return them and we will issue you with replacements right away. If you can please get in touch with us at: info@tegenaccessories.co.uk and a member of our customer care team will look after you.

Once again I apologise for any inconvenience you've experienced and we look forward to hearing from you so that we can resolve this right away.

Very best wishes, Sophia.

Tegen Accessories からの回答

2025年1月6日 に更新

Hi Sarah,

Thank you for sharing your feedback and I’m very sorry to hear about your disappointment with your purchase and experience.
Our customers are incredibly valuable to us and as a small team we work extremely hard to provide high quality products and customer service.

While we sell thousands of clips that typically last for many years without any problems it seems this particular one has not met expectations. Our French Handmade collection is covered by a 1 year guarantee, as this order falls outside the guarantee period by 4 months, we regret that we are unable to offer a replacement at this time.

I sincerely apologise once again for any inconvenience this has caused you and hope you can appreciate that as an independent business, it is essential for us to follow our guarantee policy to ensure fairness for all of our customers.

Very best wishes, Sophia

Tegen Accessories からの回答

2023年10月4日

Hello,

Thank you so much for taking the time to leave us a review and my apologies for the late response, we are new to Trustpilot so have only just read this now.

I’m really pleased to hear you are happy with the quality of our hair clips and I’m extremely sorry to hear about the inconvenience of the delivery of your order. Being a Mum of a 1 year old, I too understand how frustrating it can be to be disrupted during the day, especially when your baby is trying to sleep.
We dispatch most of our orders via Royal Mail which do not require a signature but for international orders, once the parcel leaves the UK, the parcel is handed to another courier. It is then at the discretion of the courier as to whether they require a signature and unfortunately this is out of our control.

As the parcel passes through the system this triggers notification emails about your order so you can track the progress of your parcel. I’m very sorry if this was too much correspondence on this occasion and I will be sure to pass your feedback onto our marketing team.
Thank you so much again for your review, it is very valuable to us.

Best wishes, Sophia at Tegen Accessories.

Tegen Accessories からの回答

2023年10月4日

Hello She,

Thank you so much for taking the time to leave us a review and my apologies for the late response, we are new to Trustpilot so have only just read this now.

I’m so happy to hear that you are pleased with the quality and selection of our products. It’s also great to hear that you appreciate the packing of your order, I will certainly pass your feedback onto our fulfilment team! All of our packaging is 100 plastic free and fully recyclable :-)

Please do get in touch if you ever require any future hair accessory recommendations.

Best wishes, Sophia at Tegen Accessories

Tegen Accessories からの回答

2023年10月4日

Hello Miss Angharad E M Jones,

Thank you so much for taking the time to leave us a review and my apologies for the late response, we are new to Trustpilot so have only just read this now.

I’m sorry to hear the hair accessory you ordered wasn’t suitable but I’m extremely pleased to hear you are happy with our customer service and that you were able to find a more appropriate product for your hair type.

If you ever need any future recommendations, you can always reach us via email, phone and live chat :-)

Thank you again and best wishes, Sophia at Tegen Accessories