Tennis Ticket Service レビュー 213

Tennis Ticket Service からの回答

2024年7月8日

Thank you for your feedback and for recommending our service! We're delighted to hear that Sarah was able to assist you effectively and that you found our customer support responsive. We understand your concerns about ticket prices and strive to offer competitive rates while ensuring access to high-demand events.

We're thrilled you're considering using our service again in the future. We look forward to continuing to serve you and providing an exceptional experience every time.

Tennis Ticket Service からの回答

2024年7月8日

Thank you so much for your kind words and recommendation! We're thrilled to hear that you had a fantastic experience at the French Open and that Sarah was able to provide the support you needed. It's wonderful that we could help make your wife's birthday gift special and even more exciting with an upgrade.

We're glad everything went as promised, and your positive feedback means a lot to us. We look forward to serving you again and providing another memorable experience.

Tennis Ticket Service からの回答

2024年7月8日

Thank you for sharing your concerns. We're sorry to hear that you were disappointed with your experience.

As a secondary ticket reseller, we've been in operation for many years, providing access to high-demand events that are often difficult to secure through standard channels. Our ticket prices reflect the market demand and the significant effort it takes to obtain these hard-to-get tickets. While the prices may be higher than the original face value, this does not imply excessively high margins. Our costs to secure these tickets are often quite substantial.

We take the authenticity and validity of our tickets very seriously. Ensuring that every ticket sold through our platform is genuine and will grant entry to the event is paramount to us. We understand the importance of trust in our services and are committed to upholding the highest standards of customer satisfaction.

We appreciate your feedback and are continually striving to enhance our services to ensure the best possible experience for all our clients.

Tennis Ticket Service からの回答

2024年7月8日

Thank you for taking the time to share your feedback, and I'm sorry to hear that your experience did not fully meet your expectations.

As a secondary ticket reseller, we often face challenges in sourcing tickets for highly demanded events like the Roland Garros finals. The prices of our tickets are influenced by market demand and the costs associated with securing these tickets, which can indeed be significantly above the face value shown on the ticket. We understand that this can be surprising and assure you that our pricing strategy is not intended to mislead.

Regarding the seating issue, we strive to provide the best possible options available to us at the time of booking. However, we acknowledge that sometimes the seats may not perfectly match the expectations, and we are continuously working to improve the accuracy of our seat descriptions and allocations.

We are glad to hear that your wife enjoyed the event, which is always our ultimate goal. We take your concerns seriously and will use this feedback to improve our services. If you choose to consider us again in the future, we will do our best to meet your expectations.

Tennis Ticket Service からの回答

2024年7月8日

Thank you for sharing your feedback. We sincerely apologize for any dissatisfaction you experienced with your ticket purchase.

As a secondary ticket reseller, our prices are influenced by the market demand and the costs we incur in acquiring tickets for high-demand events. This can result in prices significantly higher than the face value listed on the ticket, which we strive to communicate transparently to all our customers.

We regret to hear that the seat positioning did not meet your expectations. We always aim to provide accurate descriptions and deliver the best possible experience, and it is disheartening when we fall short. Please rest assured, we take your feedback seriously as it helps us improve our service.

We understand your frustration and are here to address any further concerns you might have. Please feel free to reach out directly if you wish to discuss this matter further.

Tennis Ticket Service からの回答

2024年6月6日

Dear Mingo,

We're truly sorry to hear about your experience, and we apologize for any inconvenience caused. Our aim is always to provide a reliable and trustworthy service to our customers.

We understand your concerns regarding ticket prices. As a secondary ticket reseller, our prices are determined by market demand, availability, and other factors. While we strive to offer competitive prices, we acknowledge that there can sometimes be discrepancies compared to the official Roland Garros website.

We value your feedback and take it seriously. We will review our pricing structure to ensure that our customers receive fair value for their purchases.

If there's anything else we can do to assist you, please don't hesitate to reach out to our customer support team. ^SJ

Tennis Ticket Service からの回答

2024年6月6日

Dear Katia,

Thank you for sharing your feedback.

We're genuinely sorry to hear about your disappointment. We understand your concerns about ticket pricing. As we've previously communicated via email and as outlined in our FAQ section, our pricing structure is influenced by various factors, including market demand and ticket availability. We strive to be transparent about this process to ensure our customers have clear expectations.

While we regret any confusion or inconvenience you've experienced, we want to assure you that we take your feedback seriously and continuously work to improve our services.

If there's anything else we can do to address your concerns or assist you further, please don't hesitate to reach out to our customer support team.

Tennis Ticket Service からの回答

2024年6月6日

We're genuinely sorry to hear about your disappointment with the view from your seats. We understand the importance of having a great view to fully enjoy the event, and we regret any inconvenience this may have caused.

We'd like to clarify that you ordered tickets for Category 2, and we provided you with the correct category as promised. However, we apologize if the view did not meet your expectations.

We aim to provide accurate seating information and strive to ensure that our customers have an enjoyable experience. We sincerely apologize for any inconvenience caused and will review our seating allocation process to see how we can improve in the future.

We appreciate your understanding of the factors that may influence ticket pricing, including market demand and availability.

If there's anything else we can do to assist you or if you have any further concerns, please don't hesitate to reach out to our customer support team.

^SJ

Tennis Ticket Service からの回答

2024年6月6日

Thank you for your kind words Wunibald! ^SJ

Tennis Ticket Service からの回答

2024年6月6日

Hi Erik,

Thank you for sharing your feedback with us.

We're pleased to hear that you found our ticket arrangement process to be comprehensive. Regarding your concern about the timing of the Quarter Final match, we want to clarify that the tickets you purchased were indeed for the evening session, as indicated on our website and confirmed via email correspondence.

We apologize if there was any confusion regarding the session timing, but we assure you that the information regarding the match schedule was available on our website at the time of purchase. We understand your disappointment, and we regret any inconvenience this may have caused.

We appreciate your understanding and hope that despite this misunderstanding, you were able to enjoy the Quarter Final match and the thrilling tennis it offered.

If you have any further questions or concerns, please don't hesitate to reach out to our customer support team.

Tennis Ticket Service からの回答

2024年6月6日

Thank you for the kind words Dietmar! ^SJ