We have been celebrating our children birthday for ages at Tenpin Acton. As always, everything was very well organised, food on time, nice atmosphere and the girls who helped us for the party were ver... もっと見る
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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
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we had a lovely experience at Tenpin Acton celebrating my daughter's birthday. The whole party was enjoyable and children had a fantastic time. The staff were friendly and helpful and everything was... もっと見る
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All the staff were rude the light skin girl behind the counter got no customer service ordered a burger and chips was send a cheese burger. Ordered a drink she just left it on the bar and didn’t bring... もっと見る
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Everything went well with the party Kids had lot of fun with bowling and the person who attended us was brilliant and very supportive . My one request to management if you can increase the sizs o... もっと見る
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企業情報
当該企業による記述
Tenpin Acton lives on Royale Leisure Park, just off the A40 and minutes from Park Royal, Ealing and Shepherd's Bush — easy in by car or off the Central Line. With 32 bowling lanes and dynamic LED lighting, we're one of London's biggest bowling spots. Loud music. Big energy. Pins that don't stand a chance. And it's not just bowling. We've got laser tag in our 4D arena, two private karaoke rooms, Houdini's Escape Rooms for the problem-solvers, interactive darts, pool, table tennis and a full arcade. Hungry? Our kitchen serves burgers, loaded fries, pizzas and a halal menu, with a fully licensed bar pouring cocktails and pints while Sky Sports & TNT play live. Family days out, birthday parties, student nights, work socials, cheap weekday bowling deals — we've got something for everyone. Bowling in Acton, sorted.
連絡先
Royale Leisure Park, Western Avenue, Park Royal, Acton, W3 0PA, London, 英国
- 0333 034 6100
4.1
ほぼ満足
275件のレビュー
顧客にレビューを依頼しています
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We had great support from the lady on…
We had great support from the lady on staff. Would definitely book again!
2026年6月6日
Tenpin - Acton からの回答
Hi there
We are so happy to hear our staff provided great support! We appreciate your kind words and look forward to your next visit. Best wishes - Clare
I just had a great time
2026年6月10日
Tenpin - Acton からの回答
Hi Arlanda
We're happy to hear you had a great time. We appreciate your positive feedback. Best wishes - Clare
Affordable fun
I did karaoke with my younger cousin it was a lovely experience charging per person rather than for the length of time would be more accessible to smaller groups.
(This is a suggestion, not a criticism)
West London is lacking in classy fun nights out tenpin is clearly a family establishment for people of all ages however in the Royale Park leisure Centre there is a fancy restaurant (NOVA). A great night out would be NOVA and then karaoke. However people may be put off from this because tenpin is not classy. I think that some building works to somewhat separate the karaoke rooms from the rest of the establishment with a separate entrance could solve this problem. The rest of the tenpin can stay as it is and the karaoke part can be its own section so that it exists as an option for a classy & fun night out for people who do not want to walk through the arcade full of children to get to the karaoke.
2026年6月7日
Tenpin - Acton からの回答
Hi Nicole
We appreciate you sharing your experience and thoughtful suggestions regarding our karaoke offering. It's wonderful to hear you enjoyed your time with your cousin. We value your feedback on pricing and the idea of creating a more distinct, upscale karaoke experience. Your insights are truly valuable as we consider future improvements. Best wishes - Clare
i put 50 and each machine take 4 and i…
i put 50 and each machine take 4 and i had 2 left over. such a scam!
2026年6月3日
Tenpin - Acton からの回答
Hi there
We appreciate you sharing your experience. We would like to look into this issue. Could you please send an email to customer.feedback@tenpin.co.uk with the details and the subject as "Review - Acton". We can then contact you to discuss this. Best wishes - Clare
The tenpin bowling was okay
The tenpin bowling was okay, and the kids really enjoyed the karaoke. However, the karaoke room was extremely hot. I asked if there was a fan or air conditioning available, but was told there wasn’t and that nothing could be done.
The food was disappointing. It arrived cold, and our drinks were missing. I had to go and ask about the drinks, and while I was there I mentioned that the pizzas were cold and hard. The staff did offer to make new ones, which was appreciated.
The laser tag experience was also poorly organised. We stood waiting for quite a while before a member of staff noticed us and helped.
Overall, while the children enjoyed some of the activities, I don’t think the service was very good and the experience did not meet expectations
2026年6月10日
Tenpin - Acton からの回答
Hi Yasmin
Thank you for sharing your feedback regarding your recent visit. We are truly sorry to hear that your experience did not meet expectations. We apologize for the issues with the karaoke room's temperature, the cold food, missing drinks, and the disorganization during laser tag. We are addressing these concerns with our team to improve our service. Best wishes - Clare
Good value for money
It’s easily the cheapest price that I’ve seen in the area, and the experience was just as good.
2026年6月10日
Tenpin - Acton からの回答
Hi Kieran, thank you for leaving Tenpin Acton a lovely 5* rating. We are thrilled to hear you took advantage of our cheap prices and had a great time with us! We hope to welcome you back again soon! Best wishes - Kaylee
Staff was friendly
2026年6月10日
Tenpin - Acton からの回答
Hi Taylor, thank you for leaving Tenpin Acton a fab 5* rating. We are so pleased to hear our staff had a positive impact on your visit to us. We hope to see you again soon! Best wishes - Kaylee
Tenpin - Acton からの回答
Hi there, thank you for leaving Tenpin Acton a stunning 5* rating. We are thrilled to hear your daughter and her friends had a great time with us! We hope to welcome you all back again soon. Best wishes - Kaylee
Great experience for a kids birthday…
Great experience for a kids birthday party! Location is convenient and versatile venue.
2025年12月20日
Tenpin - Acton からの回答
Hi Kianna, thank you for your 5-star review! We're so glad you had a great experience with us for a kids' birthday party. We appreciate your kind words and hope to see you again soon! Best wishes - Rosie
Tenpin - Acton からの回答
Hi there
It is lovely to hear that you had a great experience. We appreciate the 5* rating. Best wishes - Clare
Food was completely bad I couldn’t even…
Food was completely bad I couldn’t even had single bite
I ordered pizza and not worth it i ask for refund but said no.
Bowling was ok
2026年6月10日
Tenpin - Acton からの回答
Hi Manya
We are concerned to hear about your food experience. We would like to look into this and ask that you send an email to customer.feedback@tenpin.co.uk with the details and the subject as "Review - Acton". We can then reach out to discuss this with you. Best wishes - Clare
Good experience
Easy booking, friendly staff, quick service and arcade after bowling as well
2026年6月10日
Tenpin - Acton からの回答
Hello Jamie,
Thank you for taking the time to rate Tenpin Acton 5 stars. We are so pleased you enjoyed your visit and found our service efficient. We look forward to welcoming you back again soon for another 5 star experience. All the best ~ Laura
Tenpin - Acton からの回答
Hi there,
Thank you for your fabulous 5* review at Tenpin Acton! It's great to see you've had such a great time whilst on your recent visit to us. We love to hear all about it and we hope to welcome you back again very soon! Best wishes- Steph
Great family fun
Great family fun. We all wanted a second game and they accommodated it, 3 lanes together, amazing
2026年6月3日
Tenpin - Acton からの回答
Hi Maria
We're so glad your family had a great time and we could accommodate your request for a second game! We appreciate your kind words and 5* rating. Best wishes - Clare
Staff were helpful and the kids had fun in the arcade
Staff were helpful and the kids had fun
2026年5月30日
Tenpin - Acton からの回答
Hello Jane, Thank you for taking your time to leave us some feedback. We are so pleased to hear that everyone had a great time at our Tenpin in Acton. We would love to hear how we could gain that final star from you. Many Thanks - Kimberley
They are very slow with everything…
They are very slow with everything pretty much. Even if you have a problem dealing with it is even slower. Lots of young staff and seems only one manager who also behaves slowly.
2026年6月2日
Tenpin - Acton からの回答
Hello, Thank you for taking your time to leave us some feedback from your recent visit to our Tenpin at Acton. We are sorry to hear the issues you faced during your recent visit to us. We will pass your comments onto our team to help us make improvements. Many Thanks - Kimberley
The birthday party food was shocking in…
The birthday party food was shocking in portion size
2026年6月3日
Tenpin - Acton からの回答
Hi Binni, thank you for leaving Tenpin Acton a 3* rating and review! We are sorry the food portions were not satisfactory during your party, and we'll ensure that this is shared with the appropriate teams for future improvements to be made. We hope to welcome you back again in the future! Best wishes - Rosie
Very enjoyable experience
Very enjoyable experience. Staff friendly and helpful and a very well equipped venue.
2026年6月3日
Tenpin - Acton からの回答
Hi Lee
Thank you for your 5-star review! We are so pleased you enjoyed your experience and found our staff friendly and helpful. We appreciate your kind words! Best wishes - Clare
Tenpin - Acton からの回答
Hello Mohammed,
Thank you for taking the time to rate Tenpin Acton 4 stars. We appreciate your kind words about our staff. We note your AC suggestion. We hope that your next visit is the 5 star experience we wish to give all our customers. All the best ~ Laura
Great Birthday Party Team, Disappointing Management
I recently hosted a birthday party at Tenpin Acton, and my experience was mixed.
On the positive side, the birthday party team (two girls) was excellent. They were friendly, helpful, well-organized, and did a great job ensuring the children had a fun and enjoyable time. Their professionalism and positive attitude made the party run smoothly, and I appreciate their hard work.
However, my experience with the supervisor was disappointing. The supervisor appeared unprofessional in their approach and lacked basic customer service skills. Communication was poor, concerns were not handled appropriately, and the overall interaction left a negative impression. As a customer, I expected a higher level of professionalism, especially when dealing with event-related matters.
While the birthday party staff deserve recognition for their excellent service, I believe Tenpin Acton should focus on improving the professionalism and customer service standards of its supervisory team to ensure a consistently positive experience for customers.
Overall, the party itself was enjoyable thanks to the dedicated birthday team, but the poor customer service from the supervisor prevented this from being a fully positive experience.
2026年6月3日
Tenpin - Acton からの回答
Hello Kaushik, Thank you for taking your time to leave us some feedback from your recent visit to our Tenpin in Acton. We are pleased to hear that the two girls helping with your party, made the party run smoothly! We are also pleased to hear that the players enjoyed the session. However, we are disappointed to hear the service you received was below our usual high standards. If you would like to discuss this further with us, Please do reach out to us via customer.feedback@tenpin.co.uk. Many Thanks - Kimberley
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