I Booked for Friday Frenzy evening expecting it to be really busy. Well what a surprise, we both walked into Valley Park Croydon, Straight to customer service & because it wasn't that busy he let us i... もっと見る
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レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
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Fun activity, near to home. Only a couple of snags - having to wait in queue, despite having pre-booked online. Also, there was food waste lying around on some of the tables, so prompt tidying up woul... もっと見る
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I was able to get a last minute booking over the phone whilst flying back from holiday the same day, lanes were together and no issues. Only reason for 4 stars and not 5 is because the bar service was... もっと見る
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It was easy to book. Everyone had fun, we used the arcade and bar while waiting for lanes to become available. They were free by the time of our booking. Went smoothly. Only reason I have not given fu... もっと見る
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企業情報
当該企業による記述
Tenpin Croydon is easy reach from Croydon town centre, Sutton, Bromley and across South London — a short hop from East Croydon station and well connected by tram. With modern bowling lanes and dynamic LED lighting, we’re a top spot for families, groups and nights out in South London. And it’s not just bowling. We’ve got laser tag in our 4D arena, karaoke rooms, escape rooms for the problem-solvers and a full arcade. Hungry? Our kitchen serves burgers, loaded fries and pizzas, with a fully licensed bar pouring cocktails and pints while Sky Sports and TNT play live. Family days out, birthday parties, student nights, work socials, good value weekday bowling deals — fun for kids big and small. Bowling in Croydon, sorted.
連絡先
Valley Park Leisure Complex, Hesterman Way, Croydon, CR0 4YA, Croydon, 英国
- 0333 034 6100
4.1
ほぼ満足
224件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Helpful staff
Helpful staff, areas clean & tidy. Free parking & good location. Booking easy
2026年4月15日
Tenpin - Croydon からの回答
Hello Helen,
Thank you for taking the time to rate Tenpin Croydon 5 stars. We appreciate your fantastic 5-star rating! We're happy you found our team helpful and the venue clean and tidy. It's great the free parking and location were convenient and booking was easy. All the best ~ Laura
Really good deal
We purchased the karaoke deal and honestly it was so much fun. 30 mins of hooting and hollering! Set up was easy and we knew where staff were if needed.
Highly recommend
2026年4月10日
Tenpin - Croydon からの回答
Hi Natasha
We're glad you enjoyed your karaoke experience! It's great to hear the setup was easy and our team was accessible. Thank you for recommending us! Best wishes - Clare
very poor customer service
2026年4月15日
Tenpin - Croydon からの回答
Hello Koukougnon,
Thank you for taking the time to rate Tenpin Croydon 1 star. We are sorry to hear that you experienced poor customer service. We would like to opportunity to look into this full. Please email us your experience at customer.feedback@tenpin.co.uk with any details you are willing to share. We look forward to the opportunity to assist your further. All the best ~ Laura
Tenpin - Croydon からの回答
Hello Akin,
Thank you for taking the time to rate Tenpin Croydon 4 stars. We are delighted that your found the staff polite, friendly and efficient. We are thrilled you had a memorable experience and we look forward to welcoming you back again soon. All the best ~ Laura
The venu was too hot
The venu was too hot. The AC vent above our lane didnt even work. I notised on at the end worked. Was AC turne doff or was it faulty? But all of was was experiancing bad blowing due to high temperature. At the ally. The arcade area was not too. Need to focus on regulating temperature for bowlibg lanes.
2026年4月15日
Tenpin - Croydon からの回答
Hello Un Happy Customer 5,
Thank you for taking the time to rate Tenpin Croydon 1 star. We appreciate you bringing the temperature issue to our attention. We're sorry the AC malfunction impacted your bowling experience and arcade visit. We will investigate the AC system to ensure a comfortable environment for everyone. All the best ~ Laura
The staff was rude wait 35 minutes for…
The staff was rude wait 35 minutes for a drink one staff member was walking around with head phones on.
2026年4月15日
Tenpin - Croydon からの回答
Hi there, thank you for taking the time to review Tenpin Croydon! We're very sorry that there had been a long wait for your drink order to arrive. We will ensure your feedback is passed on for future improvements to be made. If you would like to discuss this further, please send an email to customer.feedback@tenpin.co.uk with the subject as 'Review - Croydon'. Best wishes - Adelaide
Tenpin - Croydon からの回答
Hi Wayne, thank you for the amazing 5* review of Tenpin Croydon! We are so pleased you had a great time with us and found our team super helpful and venue clean and we can't wait to see you again soon! Best wishes - Mel
This place lacks management
This place lacks management. It was full of litter. The staff were busy as this is a busy venue especially with families. The staff were pleasant and polite but rushed off their feet.
They didn't have time to clear tables or clean them. Which if they had proper management this would have been addresses.
My chips were old and cold and no one asked if the food was ok. The food took a long time to come over, again management and staff allocation would have been why.
The bowling itself was fine but I felt let down by cold food and dirty dining areas including the bowling area.
2026年4月15日
Tenpin - Croydon からの回答
Hello Malachi,
Thank you for taking the time to rate Tenpin Croydon 3 stars. We appreciate you sharing your experience. We're sorry to hear that the cleanliness and food quality impacted your visit. We'll address your feedback regarding staffing and management to improve our guest experience. We hope to see you again soon for a better visit. All the best ~ Laura
Good service
Good service. Started our games on time. Food was good, especially the kids chicken nuggets.
2026年4月9日
Tenpin - Croydon からの回答
Hi Sandra, thank you for the 5* review for Tenpin Croydon! It's lovely to hear that you enjoyed the service and the food, and we hope to see you back again soon! Best wishes - Adelaide
Great atmosphere and very well priced - Food disappointing
Great atmosphere and very well priced - games - pool and drinks
Food left a lot to be desired though in all honesty
Would not eat here again
2026年4月8日
Tenpin - Croydon からの回答
Hello Jess,
Thank you for taking the time to rate Tenpin Croydon 3 stars. We appreciate your feedback and are happy you enjoyed the atmosphere, games, pool, and drinks. We're sorry the food wasn't to your liking, and we'll consider your comments. We hope that your next visit is a 5 star experience. All the best ~ Laura
Great bowling experince
It wasn't busy so the bowling was great, had a good time and did some of the arcade games after. However, once collecting tickets and exchanging them we went to get a prize. We chose a game that was labelled as 85 tickets, the man went to the back and while he was away someone came and changed the cost from 85 to 1200 tickets. The man serving us never came back to us and started serving other people, we left with nothing and without our tickets but we found it too funny to be annoyed. Experience was great though.
2026年4月14日
Tenpin - Croydon からの回答
Hi there, thank you for taking the time to review Tenpin Croydon! We're so pleased that you had a great bowling experience and that you enjoyed the arcades, but we are sorry to hear that there were issues with the arcade prizes. We will ensure your feedback is passed onto the correct team. If you would like to discuss this further, please send an email to customer.feedback@tenpin.co.uk with the subject as 'Review - Croydon'. We hope to see you again soon! Best wishes - Adelaide
It’s dirty and don’t buy mocktails cuz it’s basic and mostly ice .
The trash is everywhere. The mocktails were just ice. Bowling was fun though.
2026年4月15日
Tenpin - Croydon からの回答
Hi Berlin, thankyou for taking the time to review Tenpin Croydon! We're glad that you enjoyed the bowling, but are sorry to hear that there had been issues with the cleanliness and that you didn't enjoy the mocktails. We will ensure your feedback is passed to the correct team for future improvements to be made. Best wishes - Adelaide
Great place to go to get out the house
Great place to go to get out the house, great for me and my partner or big family. The have loads of good deals for most days and you can have something to eat and drink too. Highly recommend!
2026年2月5日
Tenpin - Croydon からの回答
Hi there, thank you for the excellent 5* review for Tenpin Croydon! We're so glad to hear enjoy visiting with your partner and family, and that you enjoy our deals, food and drinks. We look forward to seeing you again soon! Best wishes - Adelaide
Excellent support of SEN pupils.
2026年4月1日
Tenpin - Croydon からの回答
Hi Sheila, what a fabulous 5* review of Tenpin Croydon! We are thrilled yourself and pupils enjoyed your visit and we can't wait to see you again soon for another 5* experience! Best wishes - Mel
Friendly staff
2026年4月8日
Tenpin - Croydon からの回答
Hi Iain, thank you for leaving Tenpin Croydon a fantastic 5* rating. We are so pleased to hear our staff had a positive impact on your visit to us and we hope to welcome you again soon! Best wishes - Kaylee
One of the lane stopped working..and…
One of the lane stopped working..and not fixed even after reported to the staff.
2026年4月8日
Tenpin - Croydon からの回答
Hi Mani, thank you for leaving feedback for Tenpin Croydon. We are sorry to hear you encountered some issues on your visit to us and that they did not get resolved. Please pop us an email to customer.feedback@tenpin.co.uk with the subject as 'Review - Croydon' so we can investigate this further for you. Once again, we are very sorry to hear this. Best wishes - Kaylee
Tenpin - Croydon からの回答
Hi there, thank you for taking the time to review Tenpin Croydon! We're sorry to hear that you were disappointed with the food on your visit. We will ensure your feedback is passed on for future improvements to be made. We hope to see you again soon for a better experience. Best wishes, Jade
Tenpin - Croydon からの回答
Hi Sabeek. Thank you for rating Tenpin Croydon 5*! We're pleased to hear you were happy with our Tuesday offer. We hope to see you again soon! Best wishes, Jade
Perfect experience 👍
Everything was perfect no issues, we played two bowling games both were smooth and no issues would recommend for families or friends. Price was good but mostly with deals.
2026年4月8日
Tenpin - Croydon からの回答
Hi Hussain. Thank you for rating Tenpin Croydon 5* and for your kind words. We will be sure to pass this positive feedback on! Best wishes, Jade
Tenpin - Croydon からの回答
Hi Natalya. Thank you so much for the 5* review of Tenpin Croydon! We will be sure to pass your very kind feedback on to staff. Best wishes, Jade
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