Zero customer care unfortunately. Waited at the desk On arrival for around 3 minutes whilst two guys who worked there were busy filling up the prize cabinet and gave me no acknowledgement. Wa... もっと見る
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レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
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I Booked for Friday Frenzy evening expecting it to be really busy. Well what a surprise, we both walked into Valley Park Croydon, Straight to customer service & because it wasn't that busy he let us i... もっと見る
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Easy to check in names and game play waiting for you to begin, food came right after my boys had finished playing, burger and fries where tasteie
企業が回答しました
Fun activity, near to home. Only a couple of snags - having to wait in queue, despite having pre-booked online. Also, there was food waste lying around on some of the tables, so prompt tidying up woul... もっと見る
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企業情報
当該企業による記述
Tenpin Croydon is easy reach from Croydon town centre, Sutton, Bromley and across South London — a short hop from East Croydon station and well connected by tram. With modern bowling lanes and dynamic LED lighting, we’re a top spot for families, groups and nights out in South London. And it’s not just bowling. We’ve got laser tag in our 4D arena, karaoke rooms, escape rooms for the problem-solvers and a full arcade. Hungry? Our kitchen serves burgers, loaded fries and pizzas, with a fully licensed bar pouring cocktails and pints while Sky Sports and TNT play live. Family days out, birthday parties, student nights, work socials, good value weekday bowling deals — fun for kids big and small. Bowling in Croydon, sorted.
連絡先
Valley Park Leisure Complex, Hesterman Way, Croydon, CR0 4YA, Croydon, 英国
- 0333 034 6100
4.1
ほぼ満足
227件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
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didnt get full hour
didnt get full hour. pizza was undercooked .
staff reception were very nice though
2026年4月1日
Tenpin - Croydon からの回答
Hello, thank you for taking the time to leave a review! We are very sorry to hear that you were not able to finish your games and that your pizza was undercooked. This is certainly not the experience we would like for our guests so please be assured your feedback will be sent to the team for future improvements! In the meantime, we really hope this will not stop you from visiting us in the future and we look forward to welcoming you back! Best wishes - Mel
Some team members are so miserable!
6 people, 2 games = quoted £140
If you book online £108
I showed this to the guy on duty, he shrugged his shoulders and said ‘ book online then ‘
He seemed so uninterested and miserable. Saturday night, room full of people and you have a young man with low energy, miserable face with a lack of people skills representing your business.
2026年3月28日
Tenpin - Croydon からの回答
Hi Francesca, thank you for taking the time to leave a review of Tenpin Croydon! We are very sorry to hear that the customer service received from one our our team members was not that of which we would expect and we thank you for bringing this to our attention. Your feedback is extremely important to us so please be assured all will be forwarded to the team so this can be resolved! In the meantime, we do hope this will not stop you from visiting us in the future and we look forward to welcoming you back! Best wishes - Mel
Actually disappointed by this visit
Actually disappointed by this visit, tbh.
We turned up in good time for our 2pm slot, only to be told we couldnt start our game until approximately 2:10. There were empty lanes, but we couldnt start for some reason. Disappointing.
2026年3月21日
Tenpin - Croydon からの回答
Hi Paul
We appreciate you taking the time to share your experience. We're sorry your game didn't start promptly at your scheduled time. We will investigate why the empty lanes weren't available to ensure this doesn't happen again. Best wishes - Clare
Birthday bowl
Had 2 great games 4 my nephew birthday & played a few games of pool after. Good day out.
2026年3月25日
Tenpin - Croydon からの回答
Hi Michelle
We're happy to hear that your nephew's birthday celebration was a success with the games and pool! Thank you for your positive feedback; we appreciate it. Best wishes - Clare
Great friendly staff
2026年3月25日
Tenpin - Croydon からの回答
Hi Emily
Thanks for letting us know that the team are friendly. We appreciate your positive feedback. Best wishes - Clare
Tenpin - Croydon からの回答
Hi Sheryl
We're so happy your family had a great time with us and found our staff friendly, polite, and helpful! We appreciate your positive feedback. Best wishes - Clare
Amazing birthday party ever
Amazing birthday party ever. Friendly and helpful staff. Highly recommend!
2026年3月25日
Tenpin - Croydon からの回答
Hi Mai, thank you for the excellent 5* rating for Tenpin Croydon! We're delighted to hear that you had an amazing birthday celebration and that you enjoyed the service from our team. We look forward to seeing you again soon! Best wishes - Adelaide
The service was outstanding
The service was great. Chyenne served my family that day. The customer service was outstanding.
2026年3月14日
Tenpin - Croydon からの回答
Hi there
We're happy to hear that you enjoyed your experience. It's wonderful to know that our service met your expectations, and we appreciate your positive feedback. We will pass along your kind words for Chyenne. Best wishes - Clare
Fantastic service even when I had to…
Fantastic service even when I had to change the date and time of my booking. No complaints whatsoever 👍🏾
2026年3月14日
Tenpin - Croydon からの回答
Hi Baba, thank you for leaving Tenpin Croydon an excellent 5* rating. We are so glad to hear you received great service when moving the date of your booking. We look forward to welcoming you back for another visit soon! Best wishes - Kaylee
Tenpin - Croydon からの回答
Hi Sood, what a fabulous 5* review of Tenpin Croydon! We are delighted you enjoyed your visit and we very much hope to welcome you back again soon for another great day out! Best wishes - Mel
I completely forgot the name of the…
I completely forgot the name of the lovely lady who works behind the bar but she was so lovely and fun to talk to, took good care of us and even set aside closing to assist us.
2026年3月1日
Tenpin - Croydon からの回答
Hi there, thank you for taking the time to review Tenpin Croydon! We're so pleased to hear that our team member had made your visit and even better experience and we will be sure to pass on your kind feedback. We hope to see you again soon! Best wishes - Adelaide
It was busy due to being the weekend
It was busy due to being the weekend , so book your games online. Be mindful that your games will be about 20mins when it’s a busy time. Otherwise it was good fun .
2026年3月1日
Tenpin - Croydon からの回答
Hi there, thank you for taking the time to review Tenpin Croydon! We're glad to hear that you had a fun visit, and we hope to welcome you back again soon! Best wishes - Adelaide
The place smelt very Smokey
The place smelt very Smokey. Found it difficult to breathe after a while. Not many bowling balls to use. Sharing 6 balls between 2 families. Machines not taking coins properly. A few machines were not working. The place needs a good clean/a very deep clean. The venue has a lot more potential. I have given 3 stars as my children enjoyed themselves.
2026年2月28日
Tenpin - Croydon からの回答
Hi, thanks for taking the time to leave a review of Tenpin Croydon. We are sorry to hear that your visit was not what you had hoped for. Your feedback is important to us and we will ensure that this is passed on to the correct teams to review for future improvements. We do hope to welcome you back again for a much better experience.
Take care,
Kirsty
Fun on the lanes
Fun on the lanes, but slow drinks service and no flexibility on the pre ordered drinks.
2026年2月26日
Tenpin - Croydon からの回答
Hello there, Thank you for taking your time to leave us a review. We are pleased to hear that you enjoyed your recent visit to our Tenpin in Croydon. However we are sorry to hear that you had a long wait for the drinks to be made. We will pass your comments onto our team to help us make further improvements. We do hope to see you again soon. Many Thanks - Kimberley
Tenpin - Croydon からの回答
Hello there, Thank you for taking your time to leave us a great 5* review for our Tenpin in Croydon. We are so pleased to hear that you had a great time with us. We do hope to see you again very soon. Many Thanks - Kimberley
Had a good time
Had a pretty easy check in and when our lane broke was quickly fixed. Only real problem was waiting for our prizes
2026年2月19日
Tenpin - Croydon からの回答
Hi there,
We're glad the check-in was easy and the lane issue was resolved quickly. We apologize for the wait you experienced when redeeming your prizes, and we appreciate your feedback. Best wishes - Clare
Great day with family I won of course
2026年2月20日
Tenpin - Croydon からの回答
Hello Cliff, Thank you for taking your time to leave us a great 5* review. We are so pleased to hear that you had a great time with us. We do hope to see you again soon. Many Thanks - Kimberley
The tables had food and glasses left…
The tables had food and glasses left from the last customers
2026年2月21日
Tenpin - Croydon からの回答
Hello Website User4,
Thank you for taking the time to rate Tenpin Croydon 2 stars. We are sorry to hear that the table you wish to used has food and glass left from the last users. We hope that the rest of your time spent with is was enjoyable. We hope to welcome you back again soon and that your next visit is a 5 star experience. All the best ~ Laura
Tenpin - Croydon からの回答
Hello Caroline,
Thank you for taking the time to rate Tenpin Croydon 5 stars. We are delighted you found the staff friendly and that you find the centre a good place to meet your friends. We look forward to welcoming you back again soon. All the best ~ Laura
Awful experience - horrible place
Honestly awful , lane kept breaking , food and spilt drinks everywhere - no one to tidy up before you get to the lane - when ask for it to be cleaned get told to clean up ourselves .
Wait 1 hour for a drink to arrive - honestly I have wasted £50 of my money booking this as could not even have a proper game - highly disappointing- managers there don’t seem to care either
2026年2月22日
Tenpin - Croydon からの回答
Hello Dean,
Thank you for taking the time to rate Tenpin Croydon 1 star. We appreciate you taking the time to share your experience. We're sorry to hear about the issues with the lane, cleanliness, and service you encountered. Please email customer.feedback@tenpin.co.uk with 'Review' in the subject line so we can investigate further. We hope to offer you a better experience in the future. All the best ~ Laura
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