All the organisation and staff were good. Unfortunately a lot of the books are damaged quite significantly which made them very bumpy, which you could not only hear but see the change if direction.
企業が回答しました
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レビュアーのコメントを見てみましょう
The cashier/assistant was very friendly. Booking system worked as expected, and as we arrived slightly earlier than booked, we were allowed to start the game then too. The only downsides were that... もっと見る
企業が回答しました
Nice and clean. Staff friendly and helpful. Kids loved the included pizza Bowling and amusements made for a lovely afternoon out with the grandchildren.
企業が回答しました
me and my partner had an absolutely brilliant time using the arcade, playing pool and having a few cheeky drinks. but a special mention to a member of the team autumn, she was amazing! quick and frien... もっと見る
企業が回答しました
企業情報
当該企業による記述
Tenpin Dudley is easy reach from Dudley town centre, Wolverhampton, Stourbridge and across the Black Country. With modern bowling lanes and lane lighting, we’re a top spot for families and groups in the West Midlands. And it’s not just bowling. We’ve got laser tag in our 4D arena, karaoke rooms, escape rooms for the problem-solvers and a full arcade. Hungry? Our kitchen serves burgers, loaded fries and pizzas, with a fully licensed bar pouring cocktails and pints while Sky Sports and TNT play live. Family days out, birthday parties, student nights, work socials, cheap weekday bowling deals — fun for kids big and small. Bowling in Dudley, sorted.
連絡先
Castle Gate Park, Castlegate Way, DY1 4TA, Dudley, 英国
- 0333 034 6100
4.3
優良
129件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Tenpin - Dudley からの回答
Hi Laura, thanks for leaving a rating and review for Tenpin Dudley! We're so pleased you had lots of fun and will be sure to pass your comments on regarding the air con! We hope to see you again. Best wishes, Jade
Great afternoon visit
Nice and clean. Staff friendly and helpful. Kids loved the included pizza Bowling and amusements made for a lovely afternoon out with the grandchildren.
2026年7月29日
Tenpin - Dudley からの回答
Hi there, thank you so much for this amazing 5* review of Tenpin Dudley! We are delighted you had a lovely afternoon with your grandchildren. We will be sure to pass your positive feedback on. We hope to welcome you again soon! Best wishes, Jade
Tenpin - Dudley からの回答
Hi Abbie, thank you for your wonderful 5-star review of Tenpin Dudley! We are so pleased to hear that you had such a positive experience and found our team understanding and lovely and we hope to welcome you back again very soon for another great visit! Best wishes - Mel
Excellent experience my daughter who has autism really enjoyed herself
Excellent experience my daughter enjoyed herself
2026年7月29日
Tenpin - Dudley からの回答
Hi Halima, thank you for leaving us a wonderful 5-star review! We are so pleased to hear that you had an excellent experience and that your daughter enjoyed herself and we hope to see you again very soon! Best wishes - Mel
Tenpin - Dudley からの回答
Hi Iain
Thank you for your wonderful 5-star review! We are so pleased you found our family ticket to be good value and that everyone had a great time. We hope to see you all again soon! Best wishes - Clare
Poor quality of bowls. All the organisation and staff were…
All the organisation and staff were good. Unfortunately a lot of the books are damaged quite significantly which made them very bumpy, which you could not only hear but see the change if direction.
2026年7月22日
Tenpin - Dudley からの回答
Hello Stella,
Thank you for taking the time to rate Tenpin Dudley 3 stars. We apppreciate your feedback and hope that your next visit is the 5 star experience we wish to give all our customers. All the best ~ Laura
Fun at bowling
It was so fun and easy to play, the food was amazing and we are definitely going again
2026年7月22日
Tenpin - Dudley からの回答
Hello Caleb,
Thank you for taking the time to rate Tenpin Dudley 5 stars. We're so pleased to hear that you found the game fun and easy, and that you enjoyed our amazing food. We can't wait to welcome you back again very soon! All the best ~ Laura
Tenpin - Dudley からの回答
Hi Manohar, thank you for taking the time to leave a review of Tenpin Dudley! We are very sorry you found the venue too loud affecting your enjoyment! Your feedback is very important to us so please be assured all will be sent to the team! In the meantime, we do hope you will give us another chance and we look forward to welcoming you back soon! Best wishes - Mel
Tenpin - Dudley からの回答
Hi Joanne, thank you for taking the time to leave a 4* rating and review of Tenpin Dudley. We're thrilled to hear you had a good time and that the team provided friendly service. We hope to see you again soon.
Take care,
Kirsty
The atmosphere and how friendly staff…
The atmosphere and how friendly staff was.
Only negative is how hot it was inside.
2026年7月14日
Tenpin - Dudley からの回答
Hi Ashley, thank you for the 5* review for Tenpin Dudley! We're so glad to hear that you enjoyed the atmosphere and the service from our team. We're sorry that the venue had been hot and we will ensure your feedback is passed to the correct team. We hope to see you again soon! Best wishes - Adelaide
The cashier/assistant was very…
The cashier/assistant was very friendly. Booking system worked as expected, and as we arrived slightly earlier than booked, we were allowed to start the game then too.
The only downsides were that Tenpin do not offer NHS discount on a weekend. In addition, for some unknown reason the in-branch price was higher than the online price advertised for the exact same game/people/dates, otherwise I would've booked in-branch.
2026年7月4日
Tenpin - Dudley からの回答
Hi, thank you for taking the time to leave a 4* rating and review of Tenpin Dudley. We're glad to hear you had a positive experience with our team and the booking system. We're sorry to hear that you were unable to take advantage of the online prices on this occasion. Hope to see you again soon!
Take care,
Kirsty
Very expensive outing £35 for one frame…
Very expensive outing £35 for one frame for a family of four. It will be a while before we visit again.
2026年7月1日
Tenpin - Dudley からの回答
Hi Martin, thanks for leaving a rating and review for Tenpin Dudley! We appreciate you sharing your feedback. We'll ensure that your comments regarding the pricing are passed on to the correct teams for future improvements to be made. Thanks for your time. Best wishes, Jade
Only 4 stars because there was no air…
Only 4 stars because there was no air conditioning. It was very hot.
2026年7月1日
Tenpin - Dudley からの回答
Hi Marzencia, thank you for rating Tenpin Dudley 4*! We're sorry for any disappointment caused at your recent visit and will be sure to pass your comments on. We hope to see you again soon. Best wishes, Jade
Nonchalant staff
Nonchalant staff. Food order was only partially delivered.
Won’t be going back here again when the Merry Hill arcade is so close.
2026年7月1日
Tenpin - Dudley からの回答
Hi Lisa, thank you for taking the time to leave a rating and review of Tenpin Dudley! We are very sorry to hear that your recent experience was not as enjoyable as we would have liked on this occasion. Your feedback is very important to us as this will help us to make improvements for future visits so please be assured all will be passed on. Best wishes, Jade
Great staff
Great staff
Very nice and friendly, also very helpful
All round good experience
Thank you
2026年6月25日
Tenpin - Dudley からの回答
Hi Roy thank you so much for this amazing 5* review of Tenpin Dudley! We are delighted you had the best time and received excellent customer service and we can't wait to welcome you back soon! Best wishes, Jade
There was no air con
There was no air con, so my daughter's birthday party they were all struggling with the heat.
2026年6月24日
Tenpin - Dudley からの回答
Hi Lara,
Thank you for your 2* review at Tenpin Dudley! We are very sorry to hear about your recent visit to us. We like to hear all about it and we will ensure this is passed across to the correct team to make any future improvements needed. If you would like to email customer.feedback@tenpin.co.uk and they can look into this further for you. Best wishes- Steph
Poor customer service
Left a 2 star review because of customer service. We ordered food, drink was missing. I called over a staff member and told them, they then sent another member of staff over. They asked what the problem was, told them our drink was missing. He looked at us, started looking around at our table, I said do you want to see the receipt, he said yes. So I showed him and he went off. Came back with our drink and placed it down and walked off. Didn't even apologise. Made us feel like we were lying about our drink missing when showed him proof didn't even acknowledge the mistake made and no apologies. Hope i dont come across this man again.
2026年6月24日
Tenpin - Dudley からの回答
Hi there,
Thank you for your 2* review at Tenpin Dudley! We are very sorry to hear you've not had a great time whilst on your recent visit to us! We will ensure this is passed across to the correct team to make any future improvements needed. If you would like to email customer.feedback@tenpin.co.uk and they can look into this further for you. Best wishes- Steph
Everything thing was wonderful and…
Everything thing was wonderful and everyone one was very kind.
2026年6月17日
Tenpin - Dudley からの回答
Hi name, thank you for rating Tenpin Dudley 5*! We're thrilled to hear that you had a great experience and that you enjoyed the service from our team. We can't wait to see you back again soon! Best wishes, Jade
Tenpin - Dudley からの回答
Hi Becky, thank you for rating Tenpin Dudley 5*! We're so happy to hear that you had a great experience. We can't wait to see you back again soon! Best wishes, Jade
We was greeted by a friendly member of…
We was greeted by a friendly member of staff who kindly told us our lane we would be using and telling us if we need anything press the call button on the monitor. Also said thank you for visiting on us leaving.
2026年6月17日
Tenpin - Dudley からの回答
THi Jason, thank you for the 5* rating of Tenpin Dudley. We are so pleased to hear that our team provided such a friendly and helpful experience during your visit. We appreciate your kind words. Hope to see you again soon.
Take care,
Kirsty
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