Olivia was very professional and helpful with a very empathetic demeanor, as we had two SEN children. The facilities were good and the food was good. My wife claimed that the onion rings were the best... もっと見る
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レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
We booked online as a team specifically so we could compete against each other. Unfortunately, we had to wait a long time for lanes to become available, and when lanes were eventually assigned, our gr... もっと見る
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The staff were very helpful. Unfortunately the fuse went off in the karaoke room so the lights turned off, scaring my niece who has sensory issues. The manager spoke very kindly to my niece who was t... もっと見る
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me and my partner had an absolutely brilliant time using the arcade, playing pool and having a few cheeky drinks. but a special mention to a member of the team autumn, she was amazing! quick and frien... もっと見る
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企業情報
当該企業による記述
Tenpin Dudley is easy reach from Dudley town centre, Wolverhampton, Stourbridge and across the Black Country. With modern bowling lanes and lane lighting, we’re a top spot for families and groups in the West Midlands. And it’s not just bowling. We’ve got laser tag in our 4D arena, karaoke rooms, escape rooms for the problem-solvers and a full arcade. Hungry? Our kitchen serves burgers, loaded fries and pizzas, with a fully licensed bar pouring cocktails and pints while Sky Sports and TNT play live. Family days out, birthday parties, student nights, work socials, cheap weekday bowling deals — fun for kids big and small. Bowling in Dudley, sorted.
連絡先
Castle Gate Park, Castlegate Way, DY1 4TA, Dudley, 英国
- 0333 034 6100
4.3
優良
153件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
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Tenpin - Dudley からの回答
Hi there,
Thank you for your fantastic 5* review at Tenpin Dudley! We are delighted you've had such a great time whilst on your recent visit to us and we hope to welcome you back again very soon! Best wishes- Steph
Had a 3 person £10 bowling and food…
Had a 3 person £10 bowling and food night.
They informed us when we got there (we booked around 4 nights prior) that they had no grill, no fryers so we couldn't have food. They then informed us they could do pizza but it would be a kids pizza and very small.
5 mins before leaving I finally found someone and asked about the food, the rushed back and talked to manager and people and they all looked confused and as we finally left they brought them out and it was two hand sized round pizzas that were burnt and inedible.
Asked for partial refund and was told no.
Sadly won't be coming back again.
2026年4月16日
Tenpin - Dudley からの回答
Hi Karl, thank you for taking the time to review Tenpin Dudley! We're very sorry to hear that there had been issues with the food order and for any disappointment caused. So that we can discuss this further, please send an email to customer.feedback@tenpin.co.uk with the subject as 'Review - Dudley', and we can pass this to the correct team to be looked into. Best wishes - Adelaide
Booked online
Booked online, paid for 3 Thursday 2 games of bowling and burger meal for myself, and two disabled individuals (one in powered wheelchair).
Arrived and was told there’s no food. I asked to book us in for next Thursday same time for comp and was told can’t do that. Then was told they had pizza so the two lads was at least satisfied with the fact they would get some food.
Pizza came and was the little microwave ones cut into 4 slices.
Never go again
2026年4月21日
Tenpin - Dudley からの回答
Hi Keiran
Thank you for your review. We're sorry your experience did not meet expectations due to the food issues and booking difficulties. We'll share this with our team to improve our service. We appreciate your feedback. If you would like to speak to someone about your visit please email customer.feedback@tenpin.co.uk with the details of your visit and the subject "Review - Dudley". We can then reach out to you directly. Best wishes - Clare
Tenpin - Dudley からの回答
Hello, thank you for leaving such a fabulous 5* review of Tenpin Dudley! We are thrilled you loved the atmosphere and found us good value for money and we very much look forward to seeing you again soon! Best wishes - Mel
The girl on the soft play desk was…
The girl on the soft play desk was amazing!!! Very helpful and lovely - made the session fab for the kids.
Had technical issues with the bowling lane which was annoying so we got transferred to a new lane
2026年4月18日
Tenpin - Dudley からの回答
Hi David, thank you for taking the time to leave such a lovely 5* review of Tenpin Dudley! We are so pleased you had a great time and found our team member at our soft play area super helpful! However, we are sorry to hear there were some technical issues with your lane! We hope this will not stop you from visiting us in the future and we look forward to welcoming you back! Best wishes - Mel
Staff very helpful
Staff very helpful, could of done with a bit of a tidy up around the lanes but overall I was happy.
2026年4月16日
Tenpin - Dudley からの回答
Hi James
We appreciate your feedback and we're glad our staff were helpful. We will address the cleanliness around the lanes to improve your experience. Best wishes - Clare
Tenpin - Dudley からの回答
Hello Elton,
Thank you for taking the time to rate Dudley 5 stars. We are happy you enjoyed the entertainment we offer and appreciate your fantastic five-star review. We hope to see you again soon! All the best ~ Laura
Half term play
Had a lovley time with the grandchildren in the playzone the lady on reception and bar was lovley really helpful and kind blonde lady I think her name was becky offered to carry the drinks to the table all round a lovley day 😀
2026年4月15日
Tenpin - Dudley からの回答
Hi Ann,
Thank you for your amazing 5* review at Tenpin Dudley! We are delighted you've had such a great time whilst on your recent visit to us. It's great to hear you found the staff so friendly we will ensure this is passed across to the correct team and hope to welcome you back again very soon! Best wishes- Steph
I attended with family and friends
I attended with family and friends, had an amazing time and staff were very helpful
2026年4月15日
Tenpin - Dudley からの回答
Hi there, thank you for leaving Tenpin Dudley a fabulous 5* rating. We are so pleased you and your family had a great time with us. We hope to welcome you all back again soon! Best wishes - Kaylee
Our bowling was delayed then to make it…
Our bowling was delayed then to make it worse our food came out cold but the staff was friendly.
2026年4月15日
Tenpin - Dudley からの回答
Hello Anonymous,
Thank you for taking the time to rate Tenpin Dudley 3 stars. We appreciate your feedback and are sorry your bowling was delayed and your food was cold. We'll address these issues to improve our guest experience. We hope that your next visit is the 5 star experience we wish to give all our customers. All the best ~ Laura
ZERO attendance when pressing service button
Balls kept getting stuck, either on the sides or where the actual pins were, kept pressing the service call button but unfortunately no one could be bothered to attend, so had to try and dislodge them ourselves while playing the game, I understand it was busy but maybe have more staff on to attend when there is a problem
2026年4月11日
Tenpin - Dudley からの回答
Hello Rosie,
Thank you for taking the time to rate Tenpin Dudley 3 stars. We regret to hear about the issues you experienced with the balls getting stuck and the lack of assistance. We will pass your feedback on to our team to improve our service during busy periods. We hope your next visit is a 5 star experience. All the best ~ Laura
Tenpin - Dudley からの回答
Hi Lea, thank you for the 5* rating of Tenpin Dudley. We're so happy to hear you had an enjoyable experience and found it to be good value. We hope to see you again soon for another fun time.
Take care,
Kirsty
Friendly greeting on arrival
Friendly greeting on arrival. Our lane was in an area where other families with young children were bowling. This was perfect.
2026年4月8日
Tenpin - Dudley からの回答
Hi Alison, thank you for the 5* rating of Tenpin Dudley. We're so happy to hear that you have a lovely experience and found the team to be friendly and helpful. We hope to see you again soon.
Take care,
Kirsty
Excellent staff lovely atmosphere
Lovely staff, great atmosphere. Lovely for days out and want to do multiple activities for you and the family. Love how autumn the worker made the experience even more eventful thankyou for a lovely day. Will be back highly recommend
2026年4月1日
Tenpin - Dudley からの回答
Hi Keeley, thank you for leaving Tenpin Dudley an amazing 5* rating. We are so pleased you enjoyed your visit to us recently and that our staff had a positive impact on your visit. We can't wait to welcome you back again soon for more fun! Best wishes - Kaylee
Tenpin - Dudley からの回答
Hi, thank you so much for the 5* rating of Tenpin Dudley. We're happy to hear you had a great time and that everything ran smoothly. We appreciate your kind words!
Take care,
Kirsty
The best arcade food me and my family…
The best arcade food me and my family come here all the time always out number one pick at castlegate.
2026年4月8日
Tenpin - Dudley からの回答
Hi there,
Thank you for your fantastic 5* review at Tenpin Dudley! We are delighted you've had such a great time whilst on your recent visit to us and we look forward to welcoming you back again very soon! Best wishes- Steph
Tenpin - Dudley からの回答
Hi Rache, thanks for leaving a rating and review for Tenpin Dudley! We appreciate your 5-star rating! It's wonderful to know our team made you feel welcome and provided a friendly atmosphere. We hope to see you again soon! Best wishes - Rosie
Tenpin Dudley
The staff were very polite and friendly got karaoke and bowling all for a good price also very calm atmosphere and overall a joy to be there
2026年4月1日
Tenpin - Dudley からの回答
Hi Ben, thanks for leaving a rating and review for Tenpin Dudley! We appreciate you rating us 5 stars! We're happy to hear that you found our atmosphere calm and enjoyable, and that our staff were polite and friendly. It's great you enjoyed karaoke and bowling at a good price. We appreciate your lovely feedback, and we look forward to seeing you again soon! Best wishes - Rosie
Great service
2026年4月1日
Tenpin - Dudley からの回答
Hello Customer7,
Thank you for taking the time to rate Tenpin Dudley 5 stars. We are delighted to hear that you received great service when visiting us. We look forward to welcoming you back again soon for another 5 star experience. All the best ~ Laura
We went for my Grandson's birthday and…
We went for my Grandson's birthday and had a lovely time. There was plenty to do after the bowling as well such as pool and air hockey. Will definitely be going again!
2026年4月1日
Tenpin - Dudley からの回答
Hi Lesley, thank you for leaving Tenpin Dudley a wonderful 5* rating and review! We're happy to hear that you and your Grandson had a lovely birthday celebration with us! It's great you enjoyed the bowling and other activities. We appreciate your positive feedback and look forward to welcoming you back again soon! Best wishes - Rosie
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