Olivia was very professional and helpful with a very empathetic demeanor, as we had two SEN children. The facilities were good and the food was good. My wife claimed that the onion rings were the best... もっと見る
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レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
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レビュアーのコメントを見てみましょう
We booked online as a team specifically so we could compete against each other. Unfortunately, we had to wait a long time for lanes to become available, and when lanes were eventually assigned, our gr... もっと見る
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The staff were very helpful. Unfortunately the fuse went off in the karaoke room so the lights turned off, scaring my niece who has sensory issues. The manager spoke very kindly to my niece who was t... もっと見る
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me and my partner had an absolutely brilliant time using the arcade, playing pool and having a few cheeky drinks. but a special mention to a member of the team autumn, she was amazing! quick and frien... もっと見る
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企業情報
当該企業による記述
Tenpin Dudley is easy reach from Dudley town centre, Wolverhampton, Stourbridge and across the Black Country. With modern bowling lanes and lane lighting, we’re a top spot for families and groups in the West Midlands. And it’s not just bowling. We’ve got laser tag in our 4D arena, karaoke rooms, escape rooms for the problem-solvers and a full arcade. Hungry? Our kitchen serves burgers, loaded fries and pizzas, with a fully licensed bar pouring cocktails and pints while Sky Sports and TNT play live. Family days out, birthday parties, student nights, work socials, cheap weekday bowling deals — fun for kids big and small. Bowling in Dudley, sorted.
連絡先
Castle Gate Park, Castlegate Way, DY1 4TA, Dudley, 英国
- 0333 034 6100
4.3
優良
153件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Poor customer service
Left a 2 star review because of customer service. We ordered food, drink was missing. I called over a staff member and told them, they then sent another member of staff over. They asked what the problem was, told them our drink was missing. He looked at us, started looking around at our table, I said do you want to see the receipt, he said yes. So I showed him and he went off. Came back with our drink and placed it down and walked off. Didn't even apologise. Made us feel like we were lying about our drink missing when showed him proof didn't even acknowledge the mistake made and no apologies. Hope i dont come across this man again.
2026年6月24日
Tenpin - Dudley からの回答
Hi there,
Thank you for your 2* review at Tenpin Dudley! We are very sorry to hear you've not had a great time whilst on your recent visit to us! We will ensure this is passed across to the correct team to make any future improvements needed. If you would like to email customer.feedback@tenpin.co.uk and they can look into this further for you. Best wishes- Steph
Everything thing was wonderful and…
Everything thing was wonderful and everyone one was very kind.
2026年6月17日
Tenpin - Dudley からの回答
Hi name, thank you for rating Tenpin Dudley 5*! We're thrilled to hear that you had a great experience and that you enjoyed the service from our team. We can't wait to see you back again soon! Best wishes, Jade
Tenpin - Dudley からの回答
Hi Becky, thank you for rating Tenpin Dudley 5*! We're so happy to hear that you had a great experience. We can't wait to see you back again soon! Best wishes, Jade
We was greeted by a friendly member of…
We was greeted by a friendly member of staff who kindly told us our lane we would be using and telling us if we need anything press the call button on the monitor. Also said thank you for visiting on us leaving.
2026年6月17日
Tenpin - Dudley からの回答
THi Jason, thank you for the 5* rating of Tenpin Dudley. We are so pleased to hear that our team provided such a friendly and helpful experience during your visit. We appreciate your kind words. Hope to see you again soon.
Take care,
Kirsty
Shout out to autumn!!
me and my partner had an absolutely brilliant time using the arcade, playing pool and having a few cheeky drinks. but a special mention to a member of the team autumn, she was amazing! quick and friendly service, just the kind of person you’d want to be greeted by. we after found out she had only recently started but she seems to have taken to the role like a duck to water! thank you so much for making our day so much more enjoyable we’ll be back soon
2026年6月14日
Tenpin - Dudley からの回答
Hi Chloe, thank you for your fantastic 5-star review for Tenpin Dudley! We are so pleased to hear you had such a brilliant time enjoying our arcade, pool, and drinks. We will be sure to pass along your kind words to our team member, Autumn. It's wonderful to know she made your day even more enjoyable. We look forward to welcoming you back soon! Best wishes - Rosie
We all did enjoy ourselves
We all did enjoy ourselves. Food was amazing. Staff were polite, friendly, and helpful. We will definitely visit again. Thanks for one of the staff Zoe for her service, she was amazing.
2026年6月17日
Tenpin - Dudley からの回答
Hi Ibara, thank you for your wonderful 5-star review for Tenpin Dudley! We are so pleased to hear that you all enjoyed yourselves and found our food amazing. We appreciate your kind words about our polite, friendly, and helpful staff. We look forward to welcoming you back again soon! Best wishes - Rosie
will be back
The food was absolutely delicious, even if the wait was longer than expected. All in all, I had such a great time with my bestie! the staff however did look fairly over worked which was sad to see and my bowling lanes bumpers were faulty on lane 4
2026年6月9日
Tenpin - Dudley からの回答
Hi Callum, thank you for leaving Tenpin Dudley a lovely 5* rating and review! We are so happy you enjoyed our delicious food and had a great time with your friend! We appreciate your feedback regarding the staff and bowling lanes, and we'll ensure that this is shared with the correct teams for future improvements to be made. We hope to see you again soon! Best wishes - Rosie
Always a very good experience staff…
Always a very good experience staff always freindly very enjoyable night will be returning soon thank you
2026年6月10日
Tenpin - Dudley からの回答
Hi Andrew
We're so glad you enjoyed your night and found our staff friendly! We appreciate your kind words and look forward to your next visit. Best wishes - Clare
Lovely staff member very polite checked…
Lovely staff member very polite checked me in quick lovely lady
2026年6月9日
Tenpin - Dudley からの回答
Hi there,
Thank you for your fantastic 5* review at Tenpin Dudley! We are delighted you've had such an amazing time whilst on your recent visit to us. It's great to hear that you found the staff so lovely and approachable upon arrival. We will ensure this is passed across to the correct team and we hope to welcome you back again very soon! Best wishes- Steph
Tenpin - Dudley からの回答
Hi there, thank you for the lovely 5* review for Tenpin Dudley! It's great to hear that our team had provided an excellent service, and we will be sure to pass on your kind feedback. We hope to see you again soon! Best wishes - Adelaide
Tenpin - Dudley からの回答
Hello Carol, Thank you for taking your time to leave us some feedback from your recent visit to our Tenpin at Dudley. We are sorry to hear that you found our location too warm. We will pass your comments onto our team to help us gain those final stars. We do hope to see you again soon. Many Thanks - Kimberley
Overall a good experience
Booking was easy, staff were nice and the bowling alley area was clean and tidy.
2026年5月28日
Tenpin - Dudley からの回答
Hi there,
Thank you for your fantastic 5* review at Tenpin Dudley! We are delighted you've had such a great time whilst on your recent visit to us! it's great to hear you found the staff so helpful and friendly upon arrival and we hope to welcome you back again very soon! Best wishes- Steph
Tenpin - Dudley からの回答
Hi Amanda,
Thank you for your 5* review at Tenpin Dudley! We are delighted you've had such a great time whilst on your recent visit to us and we look forward to welcoming you back to the venue again very soon! Best wishes- Steph
Tenpin - Dudley からの回答
Hi Em,
Thank you for your fantastic 5* review at Tenpin Dudley! We are delighted you've had such a great time whilst on your recent visit to us! We love to hear all about it and look forward to welcoming you back again very soon! Best wishes- Steph
Tenpin - Dudley からの回答
Hi Diane, thank you so much for this amazing 5* review of Tenpin Dudley! We are delighted you had a great time and received good customer service. We can't wait to welcome you back soon! Best wishes, Jade
I like the place but this time one of…
I like the place but this time one of the lady who served us was not happy and you could say she wasn’t really nice to us
2026年5月27日
Tenpin - Dudley からの回答
Hi there, thank you for leaving feedback for Tenpin Dudley. We are very sorry to hear your visit to us recently was not up to our usual high standards and we would like to look into this for you. Please feel free to pop us an email to customer.feedback@tenpin.co.uk with the subject 'Review - Dudley' with more information about your visit. Once again, we are very sorry to hear this but we hope you'll consider visiting us again in the future. Best wishes - Kaylee
The booking was straightforward
The booking was straightforward. The staff and service were great. Really good atmosphere.
2026年5月27日
Tenpin - Dudley からの回答
Hi Tasha, thank you for your fantastic 5-star review! We are so pleased to hear you enjoyed your visit and found our service great! We greatly appreciate the feedback and hope to see you again in the future! Best wishes - Rosie
It was a really enjoyable day of…
It was a really enjoyable day of bowling and playing games with my family.
2026年5月20日
Tenpin - Dudley からの回答
Hi Ari, thank you for rating Tenpin Dudley 5*! We're so thrilled to hear that you had an enjoyable experience and had a great time with your family. We can't wait to welcome you again soon for another 5* experience. Best wishes, Jade
Tenpin - Dudley からの回答
Hello, thank you so much for the excellent 5* review of Tenpin Dudley! We are really happy to hear your lane was ready for your arrival and your food came soon after starting your games and we can't wait to welcome you back soon! Best wishes - Mel
Tenpin - Dudley からの回答
Hi Kim, thank you for the 5* review for Tenpin Dudley! We're so pleased to hear that you had a great visit with your son, and that you enjoy our fun activities. We hope to see you again soon! Best wishes - Adelaide
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