The staff at Glenrothes Tenpin were so lovely, helpful, attentive, warm and friendly. They even opened the door early on a Sunday to let us in! Top marks Tenpin for customer service both on the teleph... もっと見る
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レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
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Quick and efficient service from staff , half way through second game there was a problem with ball return but was attended to very quickly and we were given a voucher for free games as couldnt be fix... もっと見る
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Went to laser tag. Absolute waste of time!! Room was tiny, aren’t allowed to run about and actually play the game properly, they let me pay for one of my children, got her all suited up and 5 mins int... もっと見る
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Great night out for a fairly large group in one of your smaller venues. Had issues booking online (my mistake) and the young lady on the tills on Friday night was able to sort no problem on short... もっと見る
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企業情報
当該企業による記述
Tenpin is one of the UK's biggest bowling and indoor entertainment providers, with over 1000 bowling lanes across 58 venues. Alongside bowling Tenpin offers an unrivalled range of indoor activities including karaoke, escape rooms, laser tag, arcades, interactive darts, pool, table tennis, as well as a fantastic food and drinks menu. From date nights, days or nights out with family, friends or work colleagues, or kids' birthday parties, there's fun for kids big and small in Tenpin. There's incredible value to be found with bowling, karaoke, escape room and laser tag deals available every day of the week. Check out our offers on our website today.
連絡先
Kingdom Shopping Centre, 4 Albany Gate, Glenrothes, KY7 5NP, Glenrothes, 英国
- 0333 034 6100
4.6
優良
122件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
The staff are really nice but the lanes…
The staff are really nice but the lanes are off which makes it difficult to play
2026年4月28日
Tenpin - Glenrothes からの回答
Hi Theresa
We appreciate your kind words about our staff. We're sorry the lanes made it difficult to play, and we'll look into this to improve our guest experience. Best wishes - Clare
Got to our time slot
Got to our time slot, and was greeted quickly and lovely, well mannered staff x great experience every time we go and my 2 boys love it
2026年4月29日
Tenpin - Glenrothes からの回答
Hi Carol
We're so happy to hear you consistently have a great experience with us! It's wonderful that our team made you feel welcome and that your boys enjoy their time with us. Thanks for your review! Best wishes - Clare
Great for Birthdays
Staff were really friendly and helpful (extremely patient too as we had 18 young kids in our party!!!). The kids had a brilliant time. Definitely be back!
2026年4月18日
Tenpin - Glenrothes からの回答
Hello Lorraine, Thank you for taking your time to leave us a wonderful 5* review. We are so pleased to hear that everyone had a wonderful time celebrating a birthday with us. We are also pleased to hear that you found our team great throughout. We can't wait to see you again very soon. Many Thanks - Kimberley
Tenpin - Glenrothes からの回答
Hello Mr David McNaughton,
Thank you for taking the time to rate Tenpin Glenrothes 5 stars. We appreciate your kind words and 5-star rating! We're happy you enjoyed the atmosphere and found our team attentive and informative. We hope to see you again soon! All the best ~ Laura
Tenpin - Glenrothes からの回答
Hello Janette,
Thank you for taking the time to rate Tenpin Glenrothes 5 stars. We're happy to hear that your booking was well-organized and ready at the stated time. Thank you for your positive feedback and we look forward to welcoming you back again soon. All the best ~ Laura
Tenpin - Glenrothes からの回答
Hello Lisa,
Thank you for taking the time to rate Tenpin Glenrothes 5 stars. We appreciate you taking the time to leave us such a fantastic review! We're so glad you enjoyed our facilities and found our team welcoming and helpful. We look forward to welcoming you back again soon for another 5 star experience. All the best ~ Laura
Tenpin - Glenrothes からの回答
Hi Angie, thanks for leaving a rating and review for Tenpin Glenrothes! We appreciate your fantastic review and are so glad that you found the booking process straightforward and easy to manage. We hope to see you again soon! Best wishes - Rosie
It was a smooth check in and our lane…
It was a smooth check in and our lane was ready at the allotted time
2026年4月15日
Tenpin - Glenrothes からの回答
Hi Patricia, thank you for the 5* review for Tenpin Glenrothes! We're so glad to hear that you found it easy to check in and that you were able to start your games quickly. We look forward to seeing you again soon! Best wishes - Adelaide
Great fun was had by all
Great fun was had by all, the venue us well run and the staff are very helpful.
2026年4月15日
Tenpin - Glenrothes からの回答
Hi there,
Thank you for your fantastic 5* review at Tenpin Glenrothes! We are delighted you've had such a great time whilst on your recent visit to us and we hope to welcome you back again very soon! Best wises- Steph
Great experience
Great experience, very nice and polite staff. Place is amazing and worth a visit. Not the biggest but have all you would need for a great day out with family.
2026年4月11日
Tenpin - Glenrothes からの回答
Hi there,
Thank you for your fantastic 5* review at Tenpin Glenrothes! We are delighted you've had such a great time whilst on your recent visit to us and we hope to welcome you back again very soon! Best wishes- Steph
Reserve the tables yourselves, the staff won't do it
I liked the first contact I had, the way staff treated customers and how they did work on fixing issues.
However, I did not like that, for my daughter's birthday party, which it was booked well in advance, we didn't get a proper sitting. The kids had karsoke, a 30 min break then bowling. In that 30.min break the food was served and the kids had to stand or sit on the floor, as there was nowhere to sit. This shouldn't have happened, the tables should have been reserved. I only had a table, and 11 kids and it took away from the fun experience
2026年4月8日
Tenpin - Glenrothes からの回答
Hi there
We appreciate you sharing your feedback. We're happy you liked our staff's service and issue resolution. We regret the seating issue during your daughter's birthday party. It's not the experience we want for our guests. We'll share this with our team to improve future party arrangements. If you would like to speak with us direct, please send an email to customer.feedback@tenpin.co.uk with the details and subject "Review - Glenrothes". Best wishes - Clare
Tenpin - Glenrothes からの回答
Hi Catherine, thanks for leaving a rating and review for Tenpin Glenrothes! We appreciate your 5-star rating and we're so glad to hear that our staff made your visit a friendly and lovely experience. We hope to see you again soon! Best wishes - Rosie
Tenpin - Glenrothes からの回答
Hi Ryan, thank you for leaving a review of Tenpin Glenrothes! We are very sorry to hear that there was limited balls to your lane. We do hope you were still able to enjoy your games and we will be certain to pass your feedback on so that improvements can be made. In the meantime, we hope you will still consider visiting us again in the future! Best wishes - Mel
Good bowling experience with my 4 year…
Good bowling experience with my 4 year old grandson , staff were lovely and friendly
2026年4月5日
Tenpin - Glenrothes からの回答
Hello Pavola, Thank you for taking your time to leave us a wonderful 5* review. We are so pleased to hear that you had a great time with us. We do hope to see you again very soon. Many Thanks - Kimberley
Good time at Tenpin
We had a great time. Staff were great as always. ♥️ Definitely be back. 💖
2026年4月6日
Tenpin - Glenrothes からの回答
Hi Anne. Thank you so much for rating Tenpin Gelnrothes 4*! We can't wait to see you back again soon. Best wishes, Jade
Poor in comparison
Friendly staff but very, very busy so thinly spread. It looks like there have been a couple more lanes added since tenpin took over making it very crowded, not enough room for a group in each lane. Lane also seemed to have a slope as didn't matter who bowled, the balls all rolled to left at a certain point. No spare bowling balls, not enough larger ones for gents in our party.
Bit of a disappointing visit.
2026年4月8日
Tenpin - Glenrothes からの回答
Hi Trev, thank you very much for taking the time to leave a review of Tenpin Glenrothes! We are very sorry to hear that you did not enjoy your visit as much as we would have hoped and we appreciate you making us aware of your concerns so that we are able to pass onto the the team for future improvements! We do hope your recent experience will not stop you from visiting us in the future and we hope to welcome you back again soon for a more enjoyable visit! Best wishes - Mel
First time visiting
First time visiting, and it was brilliant, great fun bowling and then the laser tag after wards, cost was about £10pp for both activities which I think is a great price especially in the holidays! It's hard to find one thing for under £10 for children let alone two activities! Staff were absolutely brilliant very lovely!
2026年4月8日
Tenpin - Glenrothes からの回答
Hi Leanne, what an amazing 5* review of Tenpin Glenrothes! We are thrilled you had the best time enjoying your bowling and laser tag! We are also thrilled to hear you found us great value for money and you received great customer service and we can't wait to welcome you back again soon! Best wishes - Mel
Small venue. Fantastic staff
I found the glenrothes venue to be very small and felt very over crowded. Not enough space for a pool table, on a saturday morning.
Service was excellent though and staff were super helpful.
2026年4月4日
Tenpin - Glenrothes からの回答
Hi Lisa, thank you for leaving Tenpin Glenrothes a fabulous 4* rating and review! We appreciate your feedback and we're sorry to hear that the venue felt overcrowded. We're glad you found our staff helpful and the service excellent and we hope to welcome you back again in the future! Best wishes - Rosie
An unpleasant experience bowling with the grandkids
The manager was very pleasant and tried his best to resolve the issues we had, however some significant staff training is required. Our food order took 40 minutes to arrive and people arriving after us and ordering were served before us. When this was enquired about a young member of staff came back to us with an appalling attitude telling me my order had only been on 20 minutes, when I challenged this with a time stamped receipt he was extremely rude and disrespectful and hilariously said I gave him attitude! I asked for the manager at that point, he came and said sorry and offered us free bowling and drinks. The overall experience was rubbish after that which is a shame considering it was an afternoon out with our grandchildren.
2026年3月28日
Tenpin - Glenrothes からの回答
Hi Caroline
We appreciate you taking the time to share your experience. We're sorry to hear about the slow service and the staff member's behavior. We'll address this with additional training to ensure a better experience for our guests in the future. If you would like to discuss this further, please send an email to customer.feedback@tenpin.co.uk using the subject "Review - Glenrothes" and the details. We can then reach out to you directly. Best wishes - Clare
This a great venue to take the kids…
This a great venue to take the kids too. It is fun and affordable. The kids love it
2026年4月1日
Tenpin - Glenrothes からの回答
Hi Helen, thank you for the 5* rating of Tenpin Glenrothes. It's lovely to hear you enjoy your visits at Tenpin. We appreciate your lovely feedback and we look forward to seeing you again soon.
Take care,
Kirsty
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