Great quality, lovely staff. Prices are way to high, but I do understand that overheads are extortionate! Harlow council and government need to lower ground rents,as do utility companies. STOP ru... もっと見る
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The facilities were well maintained and clean. The staff there were amazing and couldn't do enough for us. The down side was the temperature inside, no air conditioning and no fans on one of the ho... もっと見る
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Really good service, arrived slightly early as advised and was allocated our lane and waited for the previous players to finish. As we had ordered food alongside our game we were asked if we wanted... もっと見る
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We had a birthday party and i can't express our host Alex was. We had an amazing experience at the bowling alley, thanks to Alex. She went above and beyond to make sure everything ran smoothly and t... もっと見る
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企業情報
当該企業による記述
Tenpin is one of the UK's biggest bowling and indoor entertainment providers, with over 1000 bowling lanes across 58 venues. Alongside bowling Tenpin offers an unrivalled range of indoor activities including karaoke, escape rooms, laser tag, arcades, interactive darts, pool, table tennis, as well as a fantastic food and drinks menu. From date nights, days or nights out with family, friends or work colleagues, or kids' birthday parties, there's fun for kids big and small in Tenpin. There's incredible value to be found with bowling, karaoke, escape room and laser tag deals available every day of the week. Check out our offers on our website today.
連絡先
32B Terminus Street, Harlow, CM20 1EY, Harlow, 英国
- 0333 034 6100
3.8
ほぼ満足
76件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
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この企業のTrustpilot 利用方法
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Perfect experience.
Service was great. Hygiene was a 5/5. Drinks 10/10. My couple of hours there made me really happy. 10000000/10
2026年7月27日
Tenpin - Harlow からの回答
Hello
Thank you for the fantastic 5-star rating! We're so pleased to hear that you enjoyed our service, hygiene, and drinks. We appreciate your feedback and can't wait to see you again soon! Best wishes - Clare
Tenpin - Harlow からの回答
Hi Matthew, thank you for the wonderful 4* rating for Tenpin Harlow! It's great to see that you enjoyed your experience and had fun! We hope to see you again soon. Best wishes, Jade
Tenpin - Harlow からの回答
Hello Ben,
Thank you for taking the time to rate Tenpin Harlow 5 stars. We're so happy to hear that you had a great time with your friends enjoying our half-price Tuesday bowling. We hope to see you again very soon! All the best ~ Laura
If only .......…
The facilities were well maintained and clean.
The staff there were amazing and couldn't do enough for us.
The down side was the temperature inside, no air conditioning and no fans on one of the hottest day of the year!!
Come on guys, your poor staff were melting and so were your guests.
2026年7月11日
Tenpin - Harlow からの回答
Hi Philip, thank you for taking the time to leave a review of Tenpin Harlow. We're pleased to hear that you found our facilities clean and well-maintained, and that our staff provided amazing service. We're sorry to hear that the temperatures impacted your visit. Your feedback is important to us, and we will certainly pass this on to the relevant team. We hope to have the opportunity to welcome you back for a more comfortable experience in the future.
Take care,
Kirsty
Staff was lovely and friendly however…
Staff was lovely and friendly however karaoke room is not great, mics hardly worked so for that 4 stars
2026年6月27日
Tenpin - Harlow からの回答
Hello
We appreciate your feedback and are glad our staff made a positive impression. We are sorry the karaoke microphones did not work properly. We are looking into this. Best wishes - Clare
I checked before booking that the venue…
**Update - Despite Laura asking for me to resend of which I have sent twice again, there is still no answer!**
I checked before booking that the venue in Harlow had air con as of the extreme heat. I called and also sent an email, both times I was told they did.
To my shock and disappointment on arrival there was no air conditioning. I asked if it was broken and the bar guy said they don’t have air conditioning. I had already prepaid and booked for 2 games and food as it was my daughter’s birthday treat with 3 of her friends.
The female lady behind the bar was blunt and rude when the girls were picking Thor slush drinks, she displayed she didn’t want to be there quite obviously.
Further, the girls wanted to do karaoke - it’s a small room, only 1 microphone worked and it stopped working mid way through.There was a fan mounted to the wall that circulated dust more than air. We all came out dripping wet.
I sent an email whilst I was there on the reply that confirms there was air con, 5 days later there has been zero reply.
Given there is alternatives I feel cheated for the booking, with close to £180 spent, very simply I would never have booked if the answer was honest that they have no air con.
The kids were hot and grumpy and it made for hard work to keep them entertained!!
To note, I had a reply in less than 24 hours when I enquired about the air conditioning, so I can only assume I am being ignored.
2026年6月26日
Tenpin - Harlow からの回答
Hello Caroline,
Thank you for taking the time to leave a review. We are truly sorry to hear about your disappointing experience, especially after you made efforts to confirm the air conditioning beforehand. It's concerning to learn about the issues with the air conditioning, the staff's demeanor, and the karaoke room. We understand your frustration regarding the lack of a response to your email. Your feedback is very important to us, and we would like to look into this further, if you could email us again at customer.feedback@tenpin.co.uk so we can look into this for you. All the best ~ Laura
Great venue
Great venue, fun time had by all. Not helpful with allergy information - otherwise would have been 5 stars. I was given the website for the food allergies from the menu but wanted the crisp allergens. One member of staff tried to help but was stopped by another.
2026年6月27日
Tenpin - Harlow からの回答
Hello Sarah,
Thank you for taking the time to rate Tenpin Harlow 4 stars. We're happy to hear you had a fun time at our venue. We understand your frustration regarding the allergy information, all of this can be found on our main website. We hope that the rest of your visit was enjoyable and we look forward to welcoming you back again soon. All the best ~ Laura
Unhappy with my experience for my daughters 9th birthday bowling party
My booking was for my daughter’s 9th birthday with her school friends. I also ordered food within my booking for 12 children. Staff could not advise when it would be best to bring out the food. They told me that was up to me. However, how could I decide when I don’t have experience with how long 2 games with 12 children should take.
And then when the food arrived, not all of the order was there. Some food was sitting there getting cold as the children were still bowling. We waited absolutely ages for 3 burgers. As you can imagine this was not good when children are watching their friends eat and they aren’t.
Lastly, me and other parents were clearing the bowling lane areas of any finished glasses, water/juice jugs etc and not a single member of staff bothered to clear the area until we had finished.
This was supposed to be my daughter’s 9th birthday, but I missed half of it trying to sort out the food order. It caused me stressed and came away unhappy. Also it resulting in me apologising to the children’s parents who child was waiting ages for food. I paid a lot of money for this experience but it was not worth it and will not be visiting again!
2026年6月20日
Tenpin - Harlow からの回答
Hello Faith,
Thank you for taking the time to rate Tenpin Harlow 2 stars. Thank you for sharing your feedback regarding your daughter's birthday party. We are truly sorry to hear that the experience did not meet your expectations and caused you stress. We understand your frustration with the food timing and the missing items, especially when children were waiting. We are also concerned to hear about the lack of staff assistance with clearing the lanes. Your comments will be shared with our team to address these issues and improve our service. We hope to welcome you back again soon and that the next visit is a 5 star experience. All the best ~ Laura
The woman on the bar was a bit moody to…
The woman on the bar was a bit moody to be in a “fun” place! The tiny amount of aircon wasn’t even worth it! It was so hot we couldn’t wait to get out. We was supposed to be celebrating and would have stayed longer had the atmosphere and temperature been better.
2026年6月19日
Tenpin - Harlow からの回答
Hello Kim,
Thank you for taking the time to rate Tenpin Harlow 2 stars. We appreciate you sharing your feedback. We are truly sorry the atmosphere and temperature negatively impacted your celebration. We are addressing these issues to ensure a more comfortable experience for all our guests. We look forward to welcoming you back again soon and that the next visit is a 5 star experience. All the best ~ Laura
I always like coming here, but...
I always like coming here, but this time the experience was not great. Visited on the day of the England match and it was dead - noone else on any lanes. However when a family did arrive, the Tenpin team put them on the lane directly next to us rather than anywhere else which seemed really odd. To add to this, the place was unbearably hot - either the AC was not on or wasn't working. We had two pints of beer, both were warm and flat, and one tasted like it had been sitting in the lines for some time. Overall - very disappointing for a place that we visit regularly and normally does an excellent job.
2026年6月24日
Tenpin - Harlow からの回答
Hello, thank you for taking the time to leave a review of Tenpin Harlow! We are very sorry to hear your most recent experience with us was not as enjoyable as previous visits! Your feedback is really important to us as this helps us to make improvements where needed so please be assured all will be passed to the team for future improvements and in the meantime, we do hope you will still consider visiting us in the future! Best wishes - Mel
Girlguiding Fun!
Staff did a great job with 3 lanes filled with Girl Guides, volunteers and lots of burgers, hotdogs and chips. Highly recommend!
2026年6月5日
Tenpin - Harlow からの回答
Hi there,
Thank you for your fantastic 5* review at Tenpin Harlow! We are delighted you've had such a great time whilst on your recent visit to us and we hope to welcome you back again very soon! Best wishes- Steph
Had a great time stuff were friendly…
Had a great time stuff were friendly and helpful 10/10 service
2026年6月10日
Tenpin - Harlow からの回答
Hi Adam
Thank you for your wonderful 5-star review! We are so pleased you enjoyed your visit. We hope to see you again soon. Best wishes - Clare
Tenpin - Harlow からの回答
Hi Julio, thank you for the fab 5* review for Tenpin Harlow! We're delighted to hear that you enjoy the venue, facilities and the service from our team. We can't wait to see you again soon! Best wishes - Adelaide
I regularly bowl at Tenpin Harlow
I regularly bowl at Tenpin Harlow, the last experience being very positive. I’ve noticed how inclusive the staff are. The place was clean and tidy. We always like to play pool after, the tables were well kept.
2026年6月3日
Tenpin - Harlow からの回答
Hello Dan, Thank you for taking your time to leave us an excellent 5* review. We are so pleased to hear that you enjoy visiting our Tenpin at Harlow. We are so pleased to hear that you find our facilities in great condition every time you visit us. We will pass your comments onto our team! We look forwards to seeing you again soon. Many Thanks - Kimberley
My daughter Jorgie had her 10th…
My daughter Jorgie had her 10th birthday with the team they were brilliant from start to finish the girls loved the singing and music choices could not fault the staff who went above and beyond to make her day special
2026年5月29日
Tenpin - Harlow からの回答
Hi Amy, thank you for leaving Tenpin Harlow a fantastic 5* rating! We are so happy to hear your daughter had a brilliant 10th birthday celebration with us! It's wonderful that our team went above and beyond to make her day special. We appreciate your kind words. We hope to see you again in the future! Best wishes - Rosie
Unhelpful and rude
Have to ring as cannot book concession online I do this weekly for our service users. The helpline staff are always very helpful over the phone. However on taking 2 clients with learning difficulties to Harlow, it turned out we’d been 60p under charged the lady there would NOT let us pay it then as been done over phone, she was most unhelpful and did not have a great attitude towards people with difficulties. Thank goodness a support worker was with our guys, so she finally relented and let the 60p go! Not after she’d made us feel bad- when we only pay what’s charged over the phone! How was we to know undercharged? Staff member could do with some training on how to treat people!
2026年6月3日
Tenpin - Harlow からの回答
Hi Paula
Thank you for sharing your experience. We are concerned to hear about the difficulties you encountered and the attitude of a staff member. We are reviewing this internally to ensure all our team members provide respectful and helpful service to everyone. We would like to look into this and ask that you send an email to customer.feedback@tenpin.co.uk with the details and using the subject "Review - Harlow". We can then reach out to discuss this. Best wishes - Clare
Tenpin - Harlow からの回答
Hi Vitalij, thank you for leaving Tenpin Harlow a lovely 5* rating! We're glad you enjoyed your visit and we appreciate your kind words. We can't wait to see you again in the future! Best wishes - Rosie
Ordered multiple drinks through the app…
Ordered multiple drinks through the app in our party and had to chase them at the bar to get them. Then when we decided to order at the bar, we were told you can't go to use the app. Staff seem to do the bare minimum to earn their wage.
2026年6月2日
Tenpin - Harlow からの回答
Hi there, thank you for taking the time to review Tenpin Harlow! We are very sorry to hear that there had been a delay for your drinks order to arrive and for any inconvenience caused. We will ensure your feedback is passed on for future improvements to be made. If you would like to discuss this further, please send an email to customer.feedback@tenpin.co.uk with the subject as 'Review - Harlow'. Best wishes - Adelaide
Great quality, lovely staff, shame about prices.
Great quality, lovely staff.
Prices are way to high, but I do understand that overheads are extortionate! Harlow council and government need to lower ground rents,as do utility companies. STOP running the high street into the ground, give companies a break, Bring back the high street and cash for EVERYONE..
I will say, on our last visit, the loos were a bit smelly, but not unclean.
2026年6月3日
Tenpin - Harlow からの回答
Hi Lisa, thank you for taking the time to review Tenpin Harlow! We're glad that you enjoyed the service from our team, but we are sorry to hear that you found the pricing expensive. We have some great deals available on different days of the week which can be found on our website here: https://www.tenpin.co.uk/deals/ . We hope to see you again soon! Best wishes - Adelaide
The lane was available on time.
The lane was available on time.
Staff were courteous
Online booking worked well
2026年5月27日
Tenpin - Harlow からの回答
Hi Nigel, thank you so much for the excellent 5* review of Tenpin Harlow! We are really pleased to hear you had a great experience and we can't wait to see you again soon for another 5* experience! Best wishes, Jade
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