Attentive staff, friendly, great deal the summer deal, a game and meal to suit the pocket of the decerning parents and having found this deal hopefully definitely use the venue more often. The meal wa... もっと見る
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We always have a good time here! Staff were great. Unfortunately we got the lane with the non working computer screen. We had to set up at reception and then go back to ask for bumpers to be added the... もっと見る
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We loved the bowling and it was a nice calm environment and the staff were nice. However it's a bit expensive but we really enjoyed the experience. ThNk you.
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I booked online for the Harlow branch which was straightforward and easy to do. There were loads of different activities available and the staff were welcoming and friendly, we will be visiting again... もっと見る
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企業情報
当該企業による記述
Tenpin is one of the UK's biggest bowling and indoor entertainment providers, with over 1000 bowling lanes across 58 venues. Alongside bowling Tenpin offers an unrivalled range of indoor activities including karaoke, escape rooms, laser tag, arcades, interactive darts, pool, table tennis, as well as a fantastic food and drinks menu. From date nights, days or nights out with family, friends or work colleagues, or kids' birthday parties, there's fun for kids big and small in Tenpin. There's incredible value to be found with bowling, karaoke, escape room and laser tag deals available every day of the week. Check out our offers on our website today.
連絡先
32B Terminus Street, Harlow, CM20 1EY, Harlow, 英国
- 0333 034 6100
3.9
ほぼ満足
105件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Birthday party
We had a birthday party and i can't express our host Alex was. We had an amazing experience at the bowling alley, thanks to Alex. She went above and beyond to make sure everything ran smoothly and that we were all having a great time. From the moment we arrived, she was friendly, attentive, and incredibly helpful. Nothing was too much trouble for her, and her positive attitude really made the whole experience even more enjoyable. We truly appreciated her effort and would definitely come back again because of the excellent service!
I would only suggest the kitchen staff, try not to burn the pizza's
2026年4月25日
Tenpin - Harlow からの回答
Hi Selim,
Thank you for your 4* review at Tenpin Harlow! It's great to hear you've had such a fantastic time on your recent visit for a birthday party. We are delighted you found the staff to be so helpful and friendly, we will ensure this is passed across to the correct team. We hope to welcome you back again soon for hopefully a 5* experience. Best wishes- Steph
My Granddaughter had a lovely birthday…
My Granddaughter had a lovely birthday at ten pin bowling in Harlow
Staff were very helpful
2026年4月29日
Tenpin - Harlow からの回答
Hi Sue
We're happy your Granddaughter enjoyed her birthday at Tenpin Harlow! It's great to hear our staff were helpful. Thank you for your positive feedback! Best wishes - Clare
This was a small party of 5 children…
This was a small party of 5 children celebrating a six year old’s birthday. The bowling was fine, however the party ‘host’ was very lacklustre in her approach to making sure the children had a good time. For example, she came to our party with some balloons, looking as happy as a condemned prisoner, said ‘sword or dog?’ to the kids, and made a very unenthusiastic balloon sculpture for each of them. She then promptly walked off, with no attempt to engage the kids, and barely a smile. When the kid’s food arrived, their pizza’s were given to each of them while they were sitting waiting for their turn to bowl, on the bench at the bowling lane. I was expecting the kids would drop their food, as it wasn’t served to them at a table, and they were eating out of a pizza box balancing on their knees. It is only because I walked back from the bar, that I noticed a table had been reserved for the kids, but we were not told this by anyone, and the kids had finished eating by then. The strict adherence to the 12.00 finish time was also rather unnecessarily harsh, and it would’ve been nice to be given a short warning that the time was nearly up. The kid’s had one more turn each to complete the game, but at 12.00 sharp, the session was abruptly halted. The scores were wiped, the lane side barriers were lowered, and the pins were knocked down. Although this is technically fine, letting a few small kids finish their game, in a practically empty bowling alley, would have left a more positive impression on us, but instead, we felt like it was a case of ‘we’ve got your money now, so clear off.’
2026年4月21日
Tenpin - Harlow からの回答
Hello Laura, Thank you for taking your time to leave us some feedback from your recent visit to our Tenpin in Harlow. We are pleased to hear that everyone enjoyed the bowling game. However, we are disappointed to hear the service that you received during the party. If you would like to discuss your recent visit with us further. Please do reach out to us via customer.feedback@tenpin.co.uk. We do hope to see you again soon. Many Thanks - Kimberley
Great time booking easy
2026年4月15日
Tenpin - Harlow からの回答
Hi Elizabeth
We appreciate your feedback and are glad booking was easy for you. We hope to see you again soon. Best wishes - Clare
Really good service
Really good service, arrived slightly early as advised and was allocated our lane and waited for the previous players to finish. As we had ordered food alongside our game we were asked if we wanted it after our games or brought to our lane so I asked for it to be brought to our lane and it arrived hot and fresh within about 15 minutes.
Staff are always friendly and welcoming and the regular patrols of the lanes means empty glasses, etc are removed quickly
2026年4月15日
Tenpin - Harlow からの回答
Hello Iain,
Thank you for taking the time to rate Tenpin Harlow 5 stars. We're glad you enjoyed your visit and appreciate your positive feedback! It's great to hear that you found our service efficient and our staff friendly. We're happy that your food arrived promptly and that our team ensured your lane was kept tidy. We look forward to welcoming you back again soon. All the best ~ Laura
I booked for a group of my daughters…
I booked for a group of my daughters friends for her birthday
They all had fun
Everything was great except that the some of the slushy favourites where not available
But all in all
Good fun
2026年4月15日
Tenpin - Harlow からの回答
Hello Angela,
Thank you for taking the time to rate Tenpin Harlow 4 stars. We appreciate your feedback and are glad to hear that your daughter and her friends enjoyed her birthday at the venue. We are sorry the slushy favourites were out of stock. We look forward to welcoming you back again soon and that your next experience is a 5 star experience. All the best ~ Laura
Tenpin - Harlow からの回答
Hi Anthony
We appreciate your fantastic five-star review! It's great to hear that our helpful and understanding staff made your visit a positive one. Best wishes - Clare
Lane was ridiculously dirty
Lane was ridiculously dirty, glasses, food boxes, rubbish, crisps all over the floor. Told staff memember who said 'oh sorry' but then nobody came to clean it. We had to move things ourselves and the crips covering the floor made it very slippery. Ordered a cheese pizza and a pepperoni pizza. Lady came and slammed them down on the table and walked off without a single word. Both were cheese, my son (who's birthday it was) won't eat plain cheese. Told them one was wrong they took one away and took 15 minutes to bring a new one, by this time the first pizza was stone cold. Dirty, unhelpful and rude staff!
2026年4月10日
Tenpin - Harlow からの回答
Hello Charlotte,
Thank you for taking the time to rate Tenpin Harlow 1 star. We appreciate you taking the time to share your experience. We're sorry to hear about the lane's condition, the pizza order error, and the service you received. We'll address these issues with our team to ensure a better experience for our guests in the future. Please contact customer.feedback@tenpin.co.uk with "Review" in the subject line, so we can investigate further. All the best ~ Laura
Superb staff!
It was easy to book online and the venue was very clean and tidy. The food was a little underwhelming, but totally edible, the stand out feature of our visit was the staff. They were welcoming, polite and very kind - making a fuss of my son and generally being a real asset to the company.
2026年4月15日
Tenpin - Harlow からの回答
Hello JW,
Thank you for taking the time to rate Tenpin Harlow 4 stars. We're happy to hear booking was easy and that you found the venue clean. We appreciate your feedback on the food and are so pleased the staff made your visit special. We appreciate you taking the time to share your experience. We hope to welcome you back again soon and that your next experience is a 5 star one. All the best ~ Laura
Alright place if you like chavs, queues and overprice rubbish food
Alright place if you like chavs and feral kids running around 👍
No bowling alleys available for almost an hour. £25 karaokee for 30 mins, and scrambling queues for a pool table is absolutely ridiculous 😂 Lift to the place smelled of p*ss. Security on the door says all you need to know before you even enter. Staff were struggling but were nice enough and doing their best.
Absolute dive and the food was overpriced trash. Would give 0 stars if I could. Won't ever be returning, and won't ever recommend.
2026年4月4日
自発的なレビュー
Tenpin - Harlow からの回答
Hello, Thank you for taking your time to leave us some feedback from your recent visit to our Tenpin in Harlow. We are sorry to hear that your recent visit was not as enjoyable as we would have liked it to have been. We will pass your comments onto our team so we can look into your feedback. If you would like to discuss this with us further, please do reach out to us on customer.feedback@tenpin.co.uk. Many Thanks - Kimberley
Upgraded the lane to have the food…
Upgraded the lane to have the food included deal. If I had paid £8.95 for the chicken burger and chips would have been very disaapointed. Burger and Chicken burger had no garnish, sauce or anything.
2026年3月29日
自発的なレビュー
Tenpin - Harlow からの回答
Hi Ian, thanks for leaving Tenpin Harlow a rating and review! We're sorry to hear that the burger lacked garnish and sauce and that it didn't reach our usually high expectations. We'll ensure this is passed to the correct teams for future improvements to be made. We greatly appreciate your feedback, and we can't wait to see you again soon! Best wishes - Rosie
Good venue, expensive snacks
Good venue for family fun. Lots to do but snacks and beverages too expensive.
2026年3月7日
Tenpin - Harlow からの回答
Hi Mary
We're glad you enjoyed your time with your family! We appreciate your feedback regarding the prices of our snacks and beverages and will pass that on. Hope to see you again soon. Best wishes - Clare
Brilliant
Lovely place to visit but it does get really busy on a Saturday
Friendly staff
We had a problem ordering drinks as it was so busy but other than that it was a lovely afternoon
2026年3月7日
Tenpin - Harlow からの回答
Hi Alison. Thank you so much for this 5* rating! We are delighted to hear you feel its a lovely place to visit and our staff are friendly! We are sorry to hear about the issue you experienced ordering drinks due to how busy it was on your visit. We hope to see you back again soon! Best wishes, Jade
Tenpin - Harlow からの回答
Hi Lucy, what a wonderful 5* review of Tenpin Harlow! We are thrilled you had such a great time and received excellent customer service and we can't wait to see you again soon! Best wishes - Mel
Quick check in friendly staff
2026年2月21日
Tenpin - Harlow からの回答
Hello Karen,
Thank you for taking the time to rate Tenpin Harlow 4 stars. We are delighted you had a quick check in and that the staff were friendly. We look forward to welcoming you back again soon and hope that your next visit is a 5 star experience. All the best ~ Laura
Tenpin - Harlow からの回答
Hi Patricia, thank you for leaving Tenpin Harlow a wonderful 5* rating and review! We're delighted to hear that the children loved the visit and we can't wait to welcome you all back again in the future! Best wishes - Rosie
Love tenpin!
Love tenpin, this branch is really good with lovely staff. Food is a bit ropey but it's a bowling ally not a restaurant so we're always happy with it! 😁😅
2026年2月19日
Tenpin - Harlow からの回答
Hello Anna,
Thank you for taking the time to rate Tenpin Harlow 5 stars. We're happy you enjoy tenpin at our branch and appreciate our staff! We acknowledge your comments about our food. Thank you for your positive feedback. We look forward to welcoming you back again soon. All the best ~ Laura
Shut the game off half way through the…
Shut the game off half way through the second game and this wasn’t the first time. Won’t be going again
2026年2月21日
Tenpin - Harlow からの回答
Hello Matthew,
Thank you for taking the time to rate Tenpin Harlow 2 stars. We appreciate your feedback and are sorry the game was shut off early again. We hope you did enjoy the time you spent bowling. All the best ~ Laura
Staff very friendly and helpful and we…
Staff very friendly and helpful and we all had a great time
2026年2月17日
Tenpin - Harlow からの回答
Hi Lesley
We appreciate your 5-star rating! We are happy to hear that our team was helpful and that you all had a great time with us. Hope to see you back soon. Best wishes - Clare
Bowling and amusements
Really good bowling alley and complex with good amusements as well. Normally easy to book and availability. Little expensive but enjoyable
2026年2月20日
Tenpin - Harlow からの回答
Hello Tracy,
Thank you for taking the time to rate Tenpin Harlow 4 stars. We're glad you enjoyed your visit and the amusements! We appreciate your feedback regarding the pricing and are happy it's usually easy to book. We do offer many deals and offers which makes attending our venue accessible to every budget. All the best ~ Laura
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